QuickBooks Online Reviews

Ease of the product.
Tracking of invoices & reminders.
Customer Service by phone.
Payroll.

When needing support we are directed to use their search engine; in the 4yrs I have used the product not once have I been successful in finding my solution.

QuickBooks Online notably provides key accessibility benefits. The platform itself is easy to navigate around, and often quick at responding. QB seems to be continuing creating updates + new features.

QuickBooks Online has become increasingly difficult to use. Their ongoing development + updates is a good thing, however, oftentimes it creates a very buggy user experience. For example, some features will work one day, not work the next, then return a week later.

Really dislike that we no longer can open invoices by clicking on the line item, but have to navigate over to the View/Edit button over to the right.

Always hoping for the release of granular permissions / access controls, but not sure it is coming.

I liked the ease of use and intuitive interface of QuickBooks Online. It made it simple to manage my finances, track income and expenses, and generate reports quickly and accurately. The ability to customize reports and access real-time financial data were particularly impressive features that helped me stay on top of my business finances effectively.

I found that the cost of the subscription could be a bit high for small businesses, especially when compared to some other accounting software options on the market. Additionally, while the basic features were user-friendly, some of the more advanced functions required a bit of a learning curve to fully utilize. It would be helpful to have more in-depth tutorials or training resources available to make navigating these features easier.

Quickbooks has great automation features and the ability to connect a wide range of accounts for your business.

As a newer customer not as familiar with QuickBooks, I found that navigating at times was sometimes difficult until you learn the buttons or locations.

Not much. The Product / Variant organization in the Left Hand Nav, takes a LONG time to get used to, it is far from intuitive. The "Intelligence " reporting is FAR from it. Garbage Data In garbage data in reports?

Maintaining your inventory integrity is IMPOSSIBLE in TG. For "supply chain " software they do not take in data from integrated channels for the following critical fields:

"On Order" (reserved) , IN TRANSIT (unbelievable) , and the CAPPER - They have NO MECHANISM TO RECORD unit level Returns. They depend on Sold 1 - Degrade one methodology and only count a return when the Amazon App is SYNC'd and the INV in Trade Gecko for FB overall INV position. Not taking into account Returns, muchus less inaccurate receivings, lost stock in the AMAZON distribution network (2 items a day for me) - you inv is INACCURATE on any item the moment it is shipped to AMAZON.

Of course non of the above data gaps are discussed, nor is you will have to manually process returns at an order level in their system.

Lets get right to it. The main reason people buy this platform is to integrate AMAZON FBA / and several other businesses. Any combination is possible - eBay and Walmart are supported BUT ONLY with a CART ROVER account which they provide and set up with WM etc. As is typical NO TRAINING is provided on CARtROVER, and there is no knowledge base in the Gecko system. Bonus, ther support will tell you that they are not able to support cart rover problems.

So recapping yes you can integrate with other channels beyond WOO COMMERCE, and Amazon (whom have custom APP integrations we'll cover those next) - with a totally different, fairly complex, piece of middleware for which you will receive no training and limited support. A year in i get 5 errors a week out of Rover. Huge time sucker, you will notice a theme there.

The GLARING inadequacy of TG is the lack of integrated returns processing.

THIS IS THE DEAL KILLER. As we are all buying this tom mage our MULTI CHANNEL inventory with CONSTANT INS and OUT of 1 piece here on eBay, 2 units out the door on amazon and another on my Woocommerce site. In my 20 plus years of eCommerce I find that 5% is a good number for what you can expect in returns from the end customers. More on Amazon due to their return policies. Your inventory integrity is non existent quickly. You would need to sync the app daily or every other day. No one will ever give you that direction though from TG. Staff is unaware of these issues.

Far and away the best feature of this software is that it's cloud based. So many clients want to be able to see their books from anywhere, at any time, on any device. If you are using this for a small business and are not trained in bookkeeping/accounting, this is the easiest bookkeeping software on the market.

If you are a trained bookkeeper/accountant you will likely be disappointed that it's not as flexible as Sage 50. They payroll module is terrible unless you have simple payroll with no deductions or special pay circumstances. While you can do a journal entry with a supplier name, you can't enter a negative invoice. They've updated with a credit card credit that allows you to enter a negative credit card transaction but it's limited to credit card transactions only.

If you know how to setup the chart of accounts including using Locations and Classes you can fairly run non-profit accounting very smoothly. Data entry is simple. Reporting is fairly good.
Import and export functions are very good.

There are serious limitations with issuing end of year donation statements. One can't filter out sales and can't customize the statement text to meet regulations. The statements are very inflexible.

The Invoicing, Because it helpa users make invoices that increase professionalism, QuickBooks Online provides editable invoice templates, which is a huge help. Along with the ability for users can automate payment reminders and create recurring bills.

There are reports online that some users have had problems with the software's customer service. While some customers say they have had good experiences with customer service, others say it can be difficult to get quick and efficient help when they run into problems with the software.

In order to meet the requirements of small businesses, Quickbooks Online provides a full range of accounting tools. Users can access financial data through its cloud-based platform at any time and from any location. The program includes tools for controlling expenses, managing payroll, and tracking inventory. Additionally, Quickbooks Online integrates with many different third-party applications, giving users more functionality and flexibility. Users find it simple to learn how to use and navigate thanks to its user-friendly interface and thorough instructions.

The pricing structure of Quickbooks Online is one of its biggest flaws. The cost of the program is determined by the plan and the number of users, and it is charged on a monthly subscription basis. The price may be too high for some users, particularly small firms with tight resources. Additionally, despite the software's extensive feature set, not all businesses may find it useful because some users may need more specialized accounting tools.

There is a lot of online discussion about QuickBooks so when you run into questions or issues you can often google and find some answers. This is very necessary because the customer support is terrible. The link to your bank accounts works very well and helps keep your books in order.

QuickBooks has been upgrading the user experience the entire time i have had the product. What this means is they reprogram how things work every few weeks. On top of having to learn how to navigate the software they do NOT betta test any of the new programming. There are bugs and issues all the time. For example, they have a bug that does not allow you to add billable time to a project since a programming change September 2023. Now January of 2024 and it is still not fixed. There is no way to charge my time (professional services) to my clients rendering QuickBooks useless. Other issues are estimates go out in emails that say invoice. All invoices have a pay here button that goes to a dead link. These issues are constant and there is no support. You put in a ticket and they say you must wait until it is fixed. there is no way to contact anyone, get a status update, or move the process along. You are just supposed to wait for months hoping they fix it.

QuickBooks Online is a relatively easy product to set up and start using. Over the past few years there a more and more programs that can be integrated into it. It gives you the basic details you need if you take the time to set it up correctly.

I don't know why QuickBooks did not give the online version the same features that the desktop version has. We sometimes struggle to work with our accountant as she only knows the desktop version, and when she asks us to make a change, it is hard for her to explain how to do it because the method is different. Also, there are not as many reports available in the online version. One thing that really bugs me is that even if you add a memo, there is no way to get it to appear on the check or in the memo area of the ledger. Lastly, I feel like customer service has really declined over the past couple of years - it feels like QuickBooks is not supporting their staff and giving them the training they need.

Quickbooks serves its purpose for me very well as banking software. It keeps track of the checkbook and prints professional-looking checks. I also use it for bookkeeping purposes come tax season by printing out expense reports to see all of my potential tax deductions. It is also pretty good with searching for specific transactions. I do make sure my client name is in the memo field, otherwise I have had trouble searching with other fields (probably "user-error"). It is great for keeping track of client funds, which is essential as an attorney who collects retainers from clients. Reports are also required for client funds/retainers, and they are easy to prepare and print with Quickbooks. Reports are a little complicated because there are so many to choose from, but once you know which ones are actually useful, they are great.

Intuit has been very clear that they will no longer support my version of Quickbooks. I had no need to update otherwise, so I am working with a version that I can no longer get any assistance with if anything goes wrong. Also, the back-up data files do not sync with my cloud software for some reason, so there is always an error message in that regard on my cloud software (which I cannot get any help with because I have an outdated version). The search engine is workable, but I have learned to put the client's name in the memo field for every transaction so I know how to get an accurate list of transactions for a client.

It does what it does well, and it is the standard, so you don't have to worry about acceptance or compatibility issues with your clients or with your financial institutions, nor with your accountant and / or bookkeeper.

Just because it is the standard doesn't make it the "Gold Standard"; it does the basic things you need it to do, but I often find myself wondering why some obvious functionality is missing, despite the fact that the learning curve is steep. And...they have a sneaky way of repeatedly raising the subscription fees once they have you committed to their product.

I'm Karan Kumar, a digital marketing analyst. Hello. Comparing Quickbooks to other financial software, I believe it to be one of the better options for small businesses. This software is also used to manage the business's debts and data. Additionally, this software is user-friendly and simple to use.easy and multi-platform accessibility It is fairly user-friendly for business owners wherever there is internet access, and it is supported by a vast network of accountants and bookkeepers. To increase functionality, there are numerous app connectors available.

Since it differs from QuickBooks Desktop and is still a work in progress, the software is not appropriate for all types of companies. To make sure it contains the features you require, you must thoroughly assess the requirements of your organisation. Internet is necessary.In essence, you are entrusting a service provider to do a crucial company function. Obviously, there are dangers involved.dependence on a service provider like that It will get harder and more expensive to handle this function yourself as time goes on.If you do not have at least a fundamental understanding of the function that is being outsourced, controlling and managing it may prove challenging.

We primarily use QBO, as it is the software our accounting agency uses. We previously used the desktop version until QB rolled out a new pricing increase that made it exorbitantly pricey to maintain the desktop version. There is a lot about the online version that is great; the transaction matching, the customizable dashboard, the ability to have multiple users, etc. It is relatively intuitive if you are decent with software.

Quickbooks essentially pushes you out of the desktop version to the online, subscription-based model by pricing the Desktop version at a ridiculously high rate and making you pay for an additional yearly subscription, which was a huge frustration, as QBO lacks a lot of the features that the desktop version had. QBO wants you to do an automated version of payroll; however, you literally cannot let it be automated as it does not have the capability to automatically transfer overtime hours. It also lacks the ability to make payments out of deduction accounts; ie: if you offer something like life insurance deducted from your employee's checks, it does not automatically total that under the life insurance account as it did in the desktop version, you have to do all of this manually. A lot of things that were automated and smooth in the desktop version are completely manual in QBO, which is completely counter-intuitive. It is also really buggy. It shows us "tasks" that are overdue (like taxes for instance) that have been completed, and no matter how many times we mark them as complete, they just permanently exist as tasks (something QB has not fixed). Additionally, you cannot manually mark certain tasks as complete as QB wants you to do it through their automated services. For instance, we have an accountant review and put together our w-2's at the end of the year just to verify everything was entered correctly, that there are no issues, and verify that all of the taxes are correct. Because we have that done outside of QB's automated online delivery, this will apparently forever be a task that we have not completed.

QuickBooks Commerce, formerly TradeGecko is a great product. Essentially, what this product provides is a business management system; a hub to manage inventory, purchasing, orders, products, etc. I have used it for 2 years and grew my business in a sustainable manner, thanks in part to Tradegecko/QuickBooks Commerce. The problem here starts when a company like Intuit acquires such a product and tries to put their stamp on it and make it part of their suite of products. The only reason to consider QuickBooks Commerce at this point is if you are starting a new company. If you have any sales history, not sure why you would want to use the product.

There are little things here and there that have popped up but overall, I was happy. The problem I have is what happened over the past 45 days by Intuit; they are sunsetting current product. I've been part of an acquisition and I understand things change. What I have a problem with is that they have no good way to transition current (paying customers) to the 'new' product. Have historical data such as orders/purchase orders, etc. that you want to pull in? Nope. Let's be honest, the data model is exactly the same or strikingly similar. THEY JUST DON'T WANT TO HELP YOU. They were previously able to pull in historical data and they have documentation online (still) that indicates that customer service can help import data for you. I do not use any 'complicated' modules in this product but they are totally unwilling to help even noting that this type of messaging is still in their help docs. That being said, for a company with previous sales and history, I don't know why you would want this product, especially if you use something like Inventory Planner to help forecast, which relies on such data. Pretty obvious that someone at Intuit made the brilliant decision to not help current customers.

If your business is simple and you don't plan to need to do anything in bulk, the UI is pretty simple to follow. That is about all I can say positive.

Here are some basic things customers complain about that are still not fixed in QB Online.1. Project Costing is INACCURATE, payroll data doesn't show correctly. Can print a transaction report because it will show the whole bill for a vendor not just the costs applied to that specific project. Same with showing a whole paycheck instead of just the cost to that project.2. Can't print a bill3. Product or Service Item in an invoice, bill, PO can't be edited without deleting entire line of data4. Can't bulk edit invoices if sales tax is turned on5. Sales tax status for customer doesn't translate to transactions like invoices. Have to mark customer exempt every single time or that transaction will show up on your sales tax report.6. No way to import a purchase order or invoice to create a bill or invoice.7. Can't set up CCs for emails for separate customers. 8. The Purchase order cannot be customized to add fields you might need. And the standard template looks like it is from 1987 with no company branding.9. You can't customize invoices per customer. ...because you can only print three custom fields and they all print on every template even though your customers might require certain data on their invoices. You are out of luck.10. No line item Vendor Statement. Can't print a statement with line items. Only can show Bill and Bill Payment. That really does the vendor no good. You can somewhat manipulate a report. But been a big ask from community with no response again.

I have been using Quickbooks for over 10 years. I pay for a yearly subscription to update my software to the newest version, payroll software and pro-adviser support which Quickbooks themselves sold to me.
Now when I have a problem, they tell me my files are corrupted. Also, they say I corrupted the files and it was not their system even though the files are on a secure server only running Quickbooks. Instead of fixing the problem their technical team wants to point fingers and is trying to charge me for more support. They do not care about the customer. They only want your money, and in today's world there are too many other options with companies who care about their bottom line AND THEIR CUSTOMERS. Also, I failed to mention their system did not update for the last few years since 2014 to the newer versions as it was supposed to and they tell me that is my fault as well but they gladly charged me every year for the new versions. I am a loyal quickbooks customer who uses both their online version and their desktop versions for over 20+ companies. This year I am transitioning every single company out of Quickbooks to a company that actually stands behind their product rather than points fingers and is always trying to get more money even after I purchased additional support which they advised me to buy.