QuickBooks Payroll Reviews

No more double entry when you run payroll through your existing QBO file!

This might not be the right solution for larger companies who have greater HR needs then just cutting a paycheck each pay period, though it is not difficult to set up employee deductions for things like health care, retirement plans, etc.

I like that i can do payroll myself and audit before submitting .

I don't have any it makes payroll easy and automatic.

The integration with Quickbooks online was a key factor. It is also very easy to use once the setup is complete.

The customer service is non-existent. I have a client that uses the full service payroll, and if there is an error where Quickbooks is at fault, it is impossible to ever get them to pay for the error, they will admit the responsibility, but they will not pay for the responsibility. The customer service is tiered so you never speak to a decision maker even when the error is a significant dollar amount. I had this issue in two cases. 1. Quickbooks processed a duplicate payroll costing my client $15,000+ and despite full documentation that they were responsible, they would not pay for the error. 2. I set up a new client on full service payroll with employees in the state of Nevada. QB did not support filing one of the taxes required for the state. They did not disclose this and admitted that they did not disclose at the beginning nor did they prompt the client to file the return when it came due. Quickbooks did take responsibility for the error by admitting it, but they would not take responsibility for the taxes and penalties.

Integrated well with Quickbooks online of course which was a perk.

No reporting services were provided. I did all of the quarterly reporting and 1099s and W2s still. Now our current provider does that for us.

My company uses Quickbooks payroll monthly for payroll administration, and it is so clear to employees where all their money is coming from. It has a clear diagram for each payroll of your total earnings, taxes breakdown, and total gross earnings, each payroll! It saves the hassle on so many employee financial questions, and is very helpful during tax season. It also sends a message regarding your payroll and breakdown BEFORE directly depositing in your bank account, which is highly beneficial for any mistake correction. Expenses are also very easy to send out.

Slightly expensive, original price $100 per month plus $5 per employee for the essentials plan. We use an external time tracking software, and there is no integration option for the basic plan. The mobile app version is much different than the desktop version, mobile app version lacks many features and is not that great.

It has everything you need to prepare and file payroll taxes and issue payroll checks.

It is getting very pricey. The cost is becoming unbearable.

Product is easy to use. Integration was easy too.

Can only track one type of sick or banked hours

Full-featured payroll solution integrated with Quickbooks. Schedule direct deposits, pay employee expenses.

It takes a little bit to get it set up. Setup is spread out over other QuickBooks settings

It cuts through the red tape and requirements of payroll and tax reporting. It made my biggest headache and time consumer go away.

For a small business like mine, it is a little pricey, but well-worth it.

The ease of the website is very clear and in detail.

Honestly I don’t have anything bad to say.

Ease of implementation and constant guidance available from customer service to resolve any issue. Also the ability to access and run payroll from any device that can reach the internet provides so much productivity.

The Elite payroll service seems so restrictive. I cannot access many of the settings or execute many of the functions that I could through the Core payroll service. To change these settings I need to go through customer service, which was very confusing and frustrating during the implementation of the payroll service.

Quickbooks online has made it incredibly easy for me to run and maintain my business from an administrative standpoint. I am able to manage my business from an iPad, which gives me the freedom that I need to move around. It is easy to use with an incredibly intuitive user interface. I can track payments, invoices, project management, etc. I will continue using this software.

I do not particularly like the Quickbooks mobile application. I've found that it lacks features or is harder to navigate than the online platform. I'm able to pull up the online platform from my iPad, which is the direction I tend to go when using Quickbooks from a mobile device. I wish the mobile application more closely resembled the online web platform.

It is user friendly. Makes accounting more efficient. Reports provide all necessary information.

There isn't anything that I don't like about this software.

The ability to run payroll efficiently, early and make edits before payday if need be. Also printing previous pay checks and payroll summary is very helpful

some of the reports are more complicated than they need to be and the credit card sync is not fluid. it creates too many duplicates when there is a business credit account with multiple cards on the same credit account.

A comprehensive online payroll service likely to meet the needs of most small businesses with good integration to other products and services sold by QuickBooks. Easy setup, good customer service. I liked being able to schedule so that payroll taxes were deducted from my corporate account close to the date the remittance was due to the taxing authority. Some payroll services deduct taxes from the bank account just after payroll is run, then hold it (presumably making interest on those funds) until the taxes are actually due. QuickBooks doesn't appear to do that.

A few too many steps are required to run a payroll with a few informational messages being displayed that I usually disregard (of the "are you sure you want to do that?" kind). Also, QuickBooks was never able to successfully report and remit certain of Washington's state taxes. QuickBooks' calculation of these taxes never quite matched the calculation made by the state taxing authority and correcting QuickBooks' record of what I actually paid was a bit complicated. Also, the price for this service is not competitive, compared to other services, for very small businesses.

I've had many people tell me that QuickBooks Payroll isn't a "true" or "real" payroll system, but I have yet to experience any major problems.

Our use case is fairly simple / straight forward, and we have 10's of employees, not 100's. In this context it works very well, handles all the tax reporting almost automatically (there is a bit of manual work, but it's trivial) and basically allows us to manage this fairly simply as a small company with not tons of resources.

It handles the direct deposit for our employees nicely as well.

This is more of an issue with any Quickbooks product, not just Payroll. The UI is not always super clear, and sometimes you have to go to weird places (from a navigation perspective) to find a particular function. Getting our annual forms for employees and the government is always a pain, because it's been a year since it was done last and it takes some time to find where you can do it in the software.

The support is also hit and miss. Sometimes the agent you get is very helpful and solves the problem relatively quickly, and sometimes the agent you get can't even really understand the problem no matter how often you explain it.

Finally my last gripe is that I have to manage the dates to process payroll manually. i.e. Quickbooks knows when payroll has to be run, but doesn't send me any type of notification, so I have to manually track this. It occasionally results in running it too close to a holiday, resulting in staff getting paid a day late, I'd really appreciate it if I got a notice from Quickbooks on the last day to process on time, since it's only one of the many things I have to keep track of.

it keep track of your income and expenses by simply attaching your bank account.
almost does your tax return. lol
save a lot of time doing your data entry thus cost effective, no need for a special person to enter all your receipts etc
keep correct info on all money related transaction and balance your check book , can keep your spending and saving on check. I can make adjustments by just looking at my balance sheet. almost cool for idiots to use. :)
perfect

if i made a mistake and had to go hunting for the problem, but i can just call up support and let them know ( how stupid i was ) and they just fix it. so not really a con.
for invoicing however , can take a little polishing up especially if i am doing an estimate and need to send it out, i must be extra cautious.

I like that if I have made a mistake in payroll, I can call QB and it can be "fixed" before the money ever hits our employees' accounts. I also like having the ease of all the payroll summary reports when completing bank and legal documents that ask for payroll information, or creating budgets for the company.

While the software is great for the majority of payroll situations and the customer service is knowledgeable in most situations, if a more complicated situation arises with payroll, it may take a few calls to get the right person who will keep problem solving with you until the problem is completely resolved.

It's relatively easy to use once you set it up and take the time to understand the tax lines to which expenses, income, payroll, etc should be assigned. Once you learn how to use it and custom your reports, it saves time and the data from years back can be accessed.

It gets too complicated in generating reports. If you only use the reports as QB configures them, you won't get the most accurate view of the business. And I do NOT like the password being required on my own device. I want to decide that for myself. It's a real pain to have to log into a device that only I use even if you can set it for 90 days. I don't want to do that at all.

Automatic features such as tax calculations and submit, ease of importing bank feeds.

Templates limited in customization. Possibly because we are a construction office and our invoicing is a bit particular. Also, I have customized and saved a report similar to the 'print check stub' feature in the desktop version, small learning curve there and wouldn't mind seeing that report option.

Customizable for my business, I like that some items are automatic.

I wish I could make 401k contributions and dhhr payments through quickbooks so that it was done automatically with payroll. I can make deductions but would love for them to be sent.

Easily able to modify paychecks before/during processing.

QB Payroll will not process local taxes, so it can't be considered a full service payroll solution like ADP or others. Unable to calculate WC liability unless using QB WC

Innovation is key! This service offers ways to stretch and grow your company.

The hard part is keeping up with the changes. I would like to have the option to keep things the way that I have learned and "freeze" my choices when the gears are flowing. Sometimes enough is actually enough. Old school can be enough.

I use the Enhanced Payroll and it works really good. Keeps track of your payroll liabilities, and allows you to pay them online through Quick Books, which is great when it works.

We switched bank accounts, and it was a nightmare trying to switch all of the payroll direct deposit stuff over. In addition, someone in the office picked up the wrong state for withholding and unemployment and we still have't been able to get rid of it. Just like with Quick Books, if you have a problem and call customer service, plan on several hours with them. They are not quick and often transfer you around before you can finally find someone who can help.

Ease of use and peace of mind with timely filings and top notch support.

Would like to be able to classify payroll items by employee.