QuickBooks Payroll Reviews

Customizable reports
Pricing controls feature
Real-time financial tools and advanced tools to manage employees & payments.

Absence of vital reports outside accounting & finance.

Lack of industry & business-specific features like tracking/e-commerce and tracking

Name recognition; ease of access & availability to our firm and also the clients; and familiarity of the product.

The overall cost to use the product, largely due to always-increasing subscription prices, is the primary downside to using QuickBooks Payroll, or any Intuit/QuickBooks product.

This software includes all the features I was looking for in one place and for a great price. My main concern as a business owner was ease of usage, accessibility and automation. This software met all these requirements and then some. The interface is very easy to navigate and user friendly and I can access everything whether I'm at home, office or on the go with their array of applications. Once everything is set up properly, there's no need to worry about it which is a huge time saver for me. I'm very busy as it is meeting clients, drafting proposals and doing the accounting, so anything I can automate reliably is of great help.

The actual set up of the payroll was a lengthy process and required to have a lot of information on hand but I wouldn't really consider this too much of a con since I had one of their amazing specialists helping me with every single step of the process. She did almost of all the work for me if I'm being honest, I just inputted data as instructed. She was very thorough and thought of concerns I didn't even think about. Just make sure you have ample time to get through the whole set up calmly.

I love the reminders QB payroll gives me. I get busy and I have different employees on different pay schedules and QB reminds me to pay on time. The amount of lines I can use for commission, Mileage, Bonuses etc... it what makes this such a great program

It does not track commission to a specific job via the payroll check. Other than that it's awesome.

QuickBooks Payroll is an easy-to-use payroll option, especially for QBO users. If you are on QuickBook Enterprise, you will have a separate account to administer payroll. It is easy to integrate your payroll with your QBO books which is very helpful. Payroll is easy to run and administer.

The reporting is lacking behind their competitors. A straight-forward payroll journal is not as easy to find as it should be. They do not file and remit payroll taxes in all states which is inconvenient.

My favorite thing about Quickbooks payroll also happens to be the most important thing about it...it is accurate! The payroll tax rates and rules are always updated to maintain accuracy in a changing landscape. When processing payroll, everything is automatically calculated and tracked for accuracy - including annual salary, vacation and/or sick pay, holiday pay, withholding tax, and unemployment tax. I don't have to worry about manually calculating things, knowing when there are tax changes, or potentially making mistakes.

I most dislike how expensive Quickbooks Payroll is. I only use the Enhanced Payroll subscription that integrates with existing Quickbooks desktop software or Quickbooks online subscription. That means I do all of actual work in processing payroll and payroll taxes, rather than using a more full-service option. I think the (ever increasing) several hundred dollars per year it costs to have the subscription is unreasonable. (In addition there's a separate fee for each direct deposit check.) However, the truth is, I rely so much on the functions of Quickbooks payroll that I continue utilizing it despite the cost complaints. I haven't come across anything better so I feel I have no choice.

This software is very easy to use. Has all of the options we need for tracking deductions, types of pay, vacation accruals, 401K, flexplan deductions, etc. Online check stubs for the employees. They can just log on and get a copy of their paycheck. They automatically receive an email when the check is ready to review. Easy data entry. Quickbooks takes care of all of the Federal and state filing forms and payments. If you use Quickbooks for your business you can set it up to automatically transfer the payroll to your general ledger. Saves time and prevents errors.

If you don't start out using this software with your quickbooks when you first implement - you are not able to keep your payroll history. If you need to convert from one software to another - I would recommend doing it at the time of your physical year.

I like that if I have made a mistake in payroll, I can call QB and it can be "fixed" before the money ever hits our employees' accounts. I also like having the ease of all the payroll summary reports when completing bank and legal documents that ask for payroll information, or creating budgets for the company.

While the software is great for the majority of payroll situations and the customer service is knowledgeable in most situations, if a more complicated situation arises with payroll, it may take a few calls to get the right person who will keep problem solving with you until the problem is completely resolved.

Innovation is key! This service offers ways to stretch and grow your company.

The hard part is keeping up with the changes. I would like to have the option to keep things the way that I have learned and "freeze" my choices when the gears are flowing. Sometimes enough is actually enough. Old school can be enough.

I use the Enhanced Payroll and it works really good. Keeps track of your payroll liabilities, and allows you to pay them online through Quick Books, which is great when it works.

We switched bank accounts, and it was a nightmare trying to switch all of the payroll direct deposit stuff over. In addition, someone in the office picked up the wrong state for withholding and unemployment and we still have't been able to get rid of it. Just like with Quick Books, if you have a problem and call customer service, plan on several hours with them. They are not quick and often transfer you around before you can finally find someone who can help.

The ease of learning the program was enjoyable

Can't say that there is anything that I don't like

The software is very straightforward and gives me the options I need. If I have a question, I am able to get support from their staff and they walk me through the process.

I can't think of anything I didn't like.

very easy to use and user friendly and if you need help support is there to help.

WE LOVE IT AND NO ISSUES.
WORKS GREAT WITH QUICKBOOKS
SYNC WORKS WELL.

Ease of use and accessibility via the mobile app. Great courses available to help with learning the basics and some advanced accounting background. I love learning!

Most glitches resolved but still some unresolved. Limited reporting. Integration with Bill.com was sticky but overall was resolved. Making changes to the software during holiday weeks

Once set up properly, it's just a matter of inputting the information in each week to create the paycheck, then in the same area, make & record your payroll taxes too. Love that I don't have to go to multiple other websites to make all the payments. I can even e-file my 941,940, W-s's & W-3 reports online in the same payroll area!

Still have to go to L & I website to make payment & cannot file 1099's online (yet?). It would be nice to be able to fix errors in payroll when using the Accountant's copy too.

It was a very quick and easy process , user friendly. [SENSITIVE CONTENT HIDDEN] was Great in assisting me with my payroll issues. [SENSITIVE CONTENT HIDDEN] had the knowledge and patience to assist me , I took up much of her morning assisting me. [SENSITIVE CONTENT HIDDEN] is a Great Teacher.

I really like the support, I have had great experiences with the support team. Best Team for your company.

ONLINE CHAT / PROBLEM SOLVING, THE EASE OF PROBLEM SOLVING TOGETHER. OVER THE YEARS, THE WAY QB CUSTOMER SUPPORT HAS GROWN IS WONDERFUL!

GLITCHES, THERE ARE TYPICAL GLITCHES AS YOU GO AND LEARNING TO WORK THROUGH THEM IS KEY AND SIMPLE.

Easy to use software. Great help in keeping the company organized and on track. [SENSITIVE CONTENT HIDDEN] was so helpful today in clearing up a bank account update issue for me. Very impressed.

Nothing- it's wonderful. Sometimes the wait for customer service is a bit long but they do a great job once you talk to them.

I love the ease of use of the software. I know how much to pay and I am able to see payroll expenses smoothly.

I am not a fan of the price. I suppose I have an issue due to having 35 employees now. It becomes too much work for me.

[SENSITIVE CONTENT HIDDEN] was professional, pleasant and answered my questions precisely and quickly. Just a pleasure to work with. I’ve always had great experiences with the QB support staff. Great job! Most appreciated.

There’s nothing bad to say. Always enjoy this team

Error free in terms of tax reporting is a plus

Cost of it is disappointing to me and it increased just double

Its very user friendly! For the most part very easy to navigate.

Sometimes its easy to get confused. But that is partly due to my knowledge and expertise.

The ease of which to learn how to work this product is outstanding!

Every once in a while there is a glitch when I pay my contractors, but it's not hard to work around it.

I appreciated the visual layout and overall usability of the software. I was able to repeat steps easily and learn each process in a reasonable about of time. I liked saving money by doing payroll myself instead of outsourcing it.

It was not as easily learned as other software I have used. The customer service for the software was not prompt nor were they quick with answers or suggestions.

It was a good tool to use for a family business. It did help keep finances in order.

After working allday it was hard to have to sit and navigate through everything to log everything in.