QuickBooks Payroll Reviews

If you are already a QBO user and have a small to medium work force this is the your best bet. It works within your existing QBO file, so no need for double entry and tax filing is an easy to follow step-by-step process.

The software continues to be very efficient and provides ease of use. However, the confidence I have in customer service is what makes me stick with this software and not look elsewhere for an alternative.

If you have a simple payroll this is not a terrible product. If you have employees in multiple states, I would not recommend.

I'm very new to Quickbooks Payroll but my experience thus far has been nothing short of great. I have been using other Quickbooks products for many years though and I'm very satisfied with Quickbooks as a whole.

I've switched from ADP to Quickbooks Payroll. I really enjoy having all of my businesses extremities implemented under one system. It's basically a one-size fits all. I am able to print my own payroll checks and vendor checks when I want and not have to wait for shipping. I enjoy having that flexibility. I also enjoy the fact that I can implement labor into my project management to see our profit/loss in real time. Excellent service overall.

I have not had any problems with quickbooks payroll at all. I would recommend this service to other businesses. I also found them to be cheaper that the other payroll companies out in the market.

Quickbooks Payroll has been easy to use. We just recently started using Quickbooks for payroll. If I would have known how easy it was, I would have switched along time ago. I do not like change much, so if it works why switch. Quickbooks has been working well for our business.

[SENSITIVE CONTENT HIDDEN] was great; however, it took me over 30 minutes to get to him. Once I got to him, he was able to resolve my issue pretty quickly. He was very professional and knowledgeable.

QuickBooks Payroll is a good solution for payroll. There are other products that offer more functionality but this does the trick for small companies.

In the beginning the customer service was great, but over the years it has deteriorated. I still have on going issues where the mistaken filed my taxes under the wrong id number (the number was transposed) creating a issue with our Dept of labor unknow to me until years later. After, numerous calls, speaking to someone the issue is still a problem. Hey, mistakes happen lets just get it fixed. Now my employees have not received their pay, and now no one is available to let you know the issue.

It's very easy to use and support are easy to contact and are very helpful.

My overall experience with both the software and support have been nothing but the best. I think the best feature of Quickbooks Payroll is the service you receive when talking with a solutions agent.

In the beginning contacting support was an issue but truthfully everything has been great.

Personally I like quickbooks for the most part. My biggest issue is when I do call customer service for something I always get a different answer to the same question. It seems like most of the customer service reps don't actually know so they tell you what they think is right. It has been so frustrating that if [SENSITIVE CONTENT HIDDEN] hadn't helped me I would have seriously considered another avenue then keeping quickbooks. I spoke with 6 different people about a corrections case and every time I was given conflicting information to the same question. [SENSITIVE CONTENT HIDDEN] was the only rep that has really known what he was talking about and took the time to call me the next day and resolve the issue while also providing with the email to verify he was correct. He did a great job and i truly appreciate him. The res of your reps I have spoken to since March really don't seem to know and when I mention that they are providing conflicting info they blame it on "oh well sorry that person was mistaken." That is not acceptable.

Overall it has been easy to use

experience with payroll is really cool, the software actually calculate the holdings and make life easy for me, definitely a robo accountant that i don't have to pay a salary to.
Over all experience : just love it and wish i had it from the beginning of my business. For new users, make use of support. Don't hesitate to call , ask questions , ask again if you have to they will walk you through it. Like i say be dumb and learn it . take the time to do so because the end result is amazing . knowing your finances is straight can save your life. aka....sleep well .

Quickbooks will make a great choice for a small-medium size business as an introductory software for managing purchases, accounting, and financials.

Our company started with Quickbooks Payroll 5 years ago with 2 employees and we are still using them today with 25 employees. It is simple enough to use for a start up company, but has the features that are needed to comply with required regulations as the company grows.

I have been using it for a very long time and am familiar with almost everything it has to offer even if I don't use some features. On a weekly use for 2 companies, it makes doing payroll fast and simple when using time sheets. It has some unfriendly features if you deviate from doing payroll that way -- like doing separate bonus checks, corporate officer year end checks, or anything that's not set as a regularly weekly paycheck. Some of the wording is confusing when doing those checks.

Fast, prompt and knowledgeable assistance. As a new user to the online platform I am a bit of a chore to help, however I have received fantastic service including explanations so guide to me should the issue return. It is comforting that I can expect a prompt response when I reach out for help as I am uncomfortable with any facet of the company bookkeeping in limbo for any length of time.

I've been a QB desktop user for 16 years. Love it. So when I found that QB handled quarterly payroll payments and W-2 and 1099 distrubution, I decided to try it. They offered an introductory rate that seemed it would be much more cost effective rather than using my accountant to handle. Well, after 6 months the costs skyrocketed. And I found transitioning to their online service to be much harder to learn and the payroll service was so much more work! So after that lovely introductory fee I was paying triple what I would pay my accountant and I could not get used to the online QB accounting service ( which you have to
purchase to get the payroll service). in March of 2018 I found an alternative and canceled my service. I just received a notice from IRS saying that I didn't submit 4th Q 941. It's October, almost a year out. The money is there, the form is not. So I go online to try and access my archived files and QB would not let. Even an accountant would provide a document that I paid for them to create. So now I'm going to be paying a heavy penalty even to re-do and submit. I called QB and was on the phone for an hour trying to convince them that I paid for that document and they should, minimum, allow me to have a copy. My good opinion of QB overall has deteriorated greatly.

The service is great. I have used it since the first day our company opened. Last week I spoke to a payroll specialist, [SENSITIVE CONTENT HIDDEN]
, regarding some payroll checks that I couldn't reconcile. She not only helped with that problem but stayed on the phone with me for almost an hour and a half and walked me through a ton of other bookkeeping problems I had. She was super friendly and her excitement made me feel good about Bookkeeping! I learned more from [SENSITIVE CONTENT HIDDEN] in a couple of hours than I have since I started using Quickbooks 3 years ago. The full service Payroll department is the best of all the Quickbooks services offered.

It has been easy to take over clients' payroll services with the ease of use with QBO Payroll. Simple to use and intuitive.