DoorLoop Reviews

Good landing page design and delivery and , marketing strategies

One of the best business networking and promotion

I appreciate DoorLoop for being a very user-friendly platform.

I didn't encounter any significant issues with DoorLoop; it's a very user-friendly platform.

Site was fine. Lacked the specific features I needed, so I cancelled.

Billing practices and not being able to cancel your account with a button.

makes everything easier to see track and manage!

Don't think there is many cons we had some issues learning how to do thins early on but the help page or customer support had relieved/taught us how to get over or past everything we ended up facing!

When I first Switched from Propertyware to Doorloop I was a bit nervous as it seemed a bit daunting and very different. However, the Customer service was amazing. The tutorials were great, but, having a live person to walk you through the whole process of setting up the properties and the accounting made the transition seamless.

The only thing so far that I do not like is that I cannot have different currencies. One you select one you have to use that for all your clients.

The program is easy for a Novice to follow but, when you run into a road block, the Chat is not too chatty, which I'm pleased with and does not prevent you from communicating with a person. Results are also fast and very helpful.

I haven't found any yet as I am still new to the Program.

Easy to navigate and very user friendly.

Would prefer to have interaction with helpdesk over the phone or zoom. Sometimes I don't receive a clear answer from the text messages online which delays.

There is a lot to list as to why I genuinely suggest DoorLoop to fellow property managers. For one, ease of access and design. In the property management world there is a lot of complexity. DoorLoop solves this by their minimalistic design but in depth features. The customer success extremely fast and always there to answer questions and troubleshoot. I can't say one bad thing about anyone that I have interacted with. Please don't change this because people make companies great and if you veer away from this, it will affect your bottom line! I've seen it happen countless times.

I know its coming, and I can't wait, but inspections. It is VERY important as a property manager to be able to conduct inspections of our properties. Right now i am using a third party app to do so which isn't ideal. I will be very excited once it releases! Also, from previous experience in competitive property management software, its important to be able to attach bills and expenses to tasks and maintenance requests. As of now I can only reference them between each other in the notes section, being able to see bills and expenses live in maintenance tasks or orders would be amazing!

The support has been terrific. Anticipated a learning curve after so many years of QB - but most features intuitive and help always there. I also like the flexibility & how the company listens to users and makes adjustments. I have recommended slight changes in features & they actually updated with those changes installed.

Nothing i really 'like least' - there seems to be a bit more of a learning curve - but program does more & it just takes time to understand all the features & steps to get to where you want

Ease of access and the ability to put as much as possible on "cruise control."

Charges for signatures. I am looking at other options or how to upgrade.

Ease of keeping track of Leases and tenants as well as payments on each apartment.

Honestly don't have anything we have not been able to work through with the help of support.

The Intergration of the finance & my accounts liked to my software. Less work for me.

Still new to program. There're a few tabs you have to click to go into a lease & add a rent paid, but nothing major.

It's a great and robust platform. Like anything, there's always room for improvement. And I'm looking forward to every improvement they make. However, by far the best feature and benefit is their AMAZING customer service and support. They have been very accessible and extremely patient with me. Their accounting knowledge has been very helpful, as I had very little of my own and don't enjoy it. So their help allowed me to get over that hurdle.

Setup and learning some of the procedures was most difficult for me. Set up was really my fault, as I was busy to and it takes time. Learning the procedures is really due to my lack of accounting lingo. Some of the steps weren't as intuitive as I'd like. But again, it's likely due to my lack of accounting jargon.

Starting with finding the right tenant all the way to paying the owners, doorloop is the one stop shop I needed to start and grow my property management company. The constant upgrades and evaluations have kept me happy. I will gladly be staying with doorloop!

I have to keep an active property specifically for "viewing application". I want to do a basic screening for prospects before letting them in to see a home. This is a work around that does cost me to do.

Pros are for being able to receive payments online, adding/editing lease(s), sending and receiving notifications from tenants.

Processing payments by tenants vary and some have taken over 5 days to process before either being deposited or kicked back if a tenant has NSF.

Would also increase the number of units/places before jumping to a larger price range for the owner.