nCino’s Mortgage Suite Reviews

ease of use, integration are fantastic and has many options

customizability is not quite there and could be more user friendly

I like SimpleNexus because it has helpful features for the mortgage industry. It has a smooth process for starting loans and a secure website for borrowers to check their loan status and talk to their loan officer. It also has a convenient mobile app for access on the go.

I don't have any least feature or negative comment for this software.

The idea sounds great to be able to automate processes, however many times you still have to be involved. I like simply that it gives clients an option to use and it is useful I would say 50% of the time. It is ok.

1. Some clients are not able to use it and have to have a live person walk them through it.
2. Client document needs lists can be challenging or have to be manually configured to get correct docs needed.
3. Seems clunky to use with Encompass and not sure there is any benefit to use with CRM Surefire/ Top of Mind.
4. Support asks for specific examples when you let them know their mapping is not correct. Then asked for exact field numbers when there are around 10,000 fields. I would expect the company would want their product to be mapped better.

The ability to customize this app has been such a break through for our company. I've been able to work with the support staff to get a whole new application process, with new features and more!

At the beginning there were a few bugs and kinks that were causing the app to crash, but since then all seem to have been mostly resolved!

The features and the ease of use to upload documentation. This was the easiest process I have ever done for going through financing for a mortgage.

The documents upload was limited to a size cap. If you changed the size of the document then it was too small for the other end to read. It was a little bit of a pain to upload one or two documents at a time and have to submit it so you didn’t go over the size cap.

Great tool to co-brand and our referral sources love it! The calculators are the best in the business. Easy, Simple, Straight Forward. Clients love the scanner.

Integration with our LOS is not pain free...but such is life if you use a legacy LOS as we do.

Ease of use, very useful when assisting clients

Everything about this software works, no cons yet

The main things I like about it are how configurable and easy to use it is. The settings are very well laid out, which makes maintaining and updating user accounts a breeze.

There are a few product enhancements that I have requested, that will hopefully be added soon. The main one is being able to send documents from our LOS (Encompass) to app users.

Very informative app for the entire home mortgage process! Great integrated tools!

The software was great, no issues were observed.

I use SimplyNexus for personal management of my loans, documents and other important financial related tasks, y it is extremely great

Sometimes the e sign feature does mot work properly

Ease of use is great my clients love having the feature to send documents over the app.

May be technically challenging for older clients.

When you download the app, you can share it with the borrower and they in turn can send you photos of documents which the industry does not usually use, however the software converts all photos in pdf files which is a huge help in gathering docs that are critical to the loan process, it also alerts you everytime someone uses the app, to price a house that lets you know they are active or still active in pursuing a new home or refiance.

sometimes the soft ware goes down or just does not work ... everytime I go online to look at my benefits I have to restablish a new password which is not convenient at all.

It's makes life so much easier for the borrower to be able upload docs and check on the status of the loan.

Sometimes borrowers have issues entering in the authorization code

I love pre-approvals through this app. I don't always have my laptop with me and this comes in handy

I wish it had a calculator feature build in

The ease of use for the buyers to get a loan application done.

I’ve been using this software for several years and have no negative feedback!

It makes it easier for our clients to be able to fill out their application, upload documents and keep up with the status of their loan process.

Not be able to price it and prequalification letters not being prefilled out based on info

Everything in this software is to my liking

I can not think of anything that i do not like about this

The ability to send documents for e-signature

A more concise interface for the borrower would be nice - less is more

Ease of use. This software is simple for our customers to use.

There is nothing about this software that i do not like.

It is very easy for my agents to use and implement as part of their sales pitch.

They changed the product so it no longer updates with encompass information regarding loan payments.

The support is incredible. Anytime I or my customers need help, the support staff is available and helpful.
Ease of use for my customers is a huge plus, the simplicity of the system makes it easy to use even for the less tech-savy users.

There are a few features that we would like that just are not there yet, but they keep adding and building and we are hopeful to see these in the future!

Ease of use both on PC and cell phone. Very good compatability.

Interface with Encompass took awhile to get coordinated.