Adit Reviews

I love that I have a dedicated account manager and team that is super responsive and collaborative. The offerings are always expanding with new features and capabilities… and without any add on costs! I think Adit must have plans to take over the market space for all things dental. It’s such a great way to simplify what could be contracts and systems from a large number of vendors.

Sometimes the newest features are a little rough around the edges at first release, but I so much appreciate the continuous new stuff they keep doing. And, they keep refining everything so the rough edges get smoothed out quickly.

Very Friendly Service. Excellent results. Integration with practice management software was seamless. Would highly recommend.

Practice SEO dashboard to monitor monthly progress feature is missing.

It seemed to be a good company from advertisement

Delay, delay, delay and not doing what is requested to be done or what is listed in the contract

help desk, they were very helpful each time I've called

no comment, I have not work with adit long enough to answer

Adit has been a great addition to our office. We use on a daily basis for confirmations as well as messaging with patients. We find the ease of communication to be very helpful. It is nice to have someone working on our patient portal to be sure it matches our online profile within Google. Customer Support has been great, anytime I have a question they are quick to respond.

Adit is still new and coming up with new features and designs. They have a lot of reports for office productivity but you cant print them. There is room for improvement in ease of use and transportability among the platform and our dental software.

They offer a ton of features to make it easy to communicate with patients

There is not much to not like. I don't have any complaints

Adit has been a major help to our organization and growth. The software and team have been essential in helping us make better decisions and work together as a team. We're grateful for their help and are constantly amazed at how well we function without them.

Team is always a few step ahead of the tech and updates. Nothing really that we don’t like!

Product is easy to use. Their team makes it easy to manage all aspects of marketing.

We have not noticed any thing that was bad about the software.

Platform offers users a multitude of features that are easy to use, deploy and that help manage their appointments and patients.

Not fully integrated with our scheduling software, which prevents us from using all of the features that are included.

The most I liked about Adit is the Practice analytics, texting feature.

I wish Adit was integrated with Open Dental.

Provides for a lot of the functions in one concise location.

Nothing really bad to say about our experience with ADIT, very pleased.

Adit - the software and the team - has been key to our improved organization and growth. The analytical data has helped us to make better decisions and the team approach has meant that we have ally’s to help us along the way. We are so thankful and wonder how we ever made it without them!

Everything is user friendly and occasional glitches are quickly addressed.

Its very user friendly and easy to navigate.

Adit pay has some issues in regards to reporting, its also very slow when it comes to loading the patient information.

Ease in using the software and like the accuracy

I would like to eventually have e scripts on the software

Overall simplicity, integration and analytics

Phones - I had an emergency the other morning and our protocol is to call 911 immediately. It was at the time that I found out that we DON'T HAVE 911 CAPABILTY WITH OUR PHONES. After several attempts at 911 with our phones, we switched to a cell phone to call 911. When I call Adit there response was "yes we know we don't have 911 capability but it will be with the next phone release in 30-40 days. They said they tell the client during on-boarding, of which I would have raised a red flag and said "No thanks". Why would a medical facility have a phone system that doesn't support a 911 call. Unheard of in this day of age. Needless to say, very disappointed and realize that I was over sold. This is outside of several other "development" issues that I am still working through.

Love Adit because they made and the process to get a new website very easy. The monthly updates on SEO and pay per click is great because they show how we're improving each month and also record the calls and coach on the calls that we don't convert so our team to go back and reach out to the patients to see if we can convert them. Great benefit! It also tracks missed calls which have been very helpful!

The Adit phones don't have all the capabilities/features as Weave does so we still have that cost so hopefully, they'll keep updating their features so we can use Adit for everything.

Very Easy to use and very helpful. Easily integrated with the dental software.

Nothing. I like the software. Having a Phone app that you could see would be great but i think they are working on it

We use the platform for any aspects and really enjoy the communication between the office and patient. The reports and audio recordings help us coach and train to ensure we are providing the best patient experience.

The only thing I would change is being able to provide a more up to date reporting system.

The platform and ease of use for all users.

At times the software can freeze up.

Integration with my patient management software makes the Website and Scheduling integration very effective.

Video Calling feature; We could not use or integrate in our office easily

I like that Adit confirms our patients appointments for us and sends them Happy Birthday messages

We have not had any negative experiences with Adit.

It’s so easy to navigate and assists in acquiring patient reviews within a few seconds.

We haven’t figured out how much it can integrate with current billing software .

Seeing excellent results after 6 months. Certain ease with client communication and tracking progress.

Seems to have quite a few hiccups here and there. Very user friendly in some ways, but very difficult in others.