Afterpay Reviews
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279 Reviews
- Industry: E-Learning
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Great Way to Buy Now and Pay Later
Reviewed on 15/2/2023
I enjoy using Afterpay for both personal and business and will continue to use this software.
I enjoy using Afterpay for both personal and business and will continue to use this software.
Pros
I like that AfterPay is user-friendly inside the app when shopping and looking for stores. Putting all their available stores in categories makes it easy to navigate through and there is a variety of stores. Anyone can find a store to shop at. I like that they offer in-app and in-store options and I like that they have a rewards program.
Cons
The speed of the app when going from store to store or category to category can improve. It is way too slow and very frustrating. I get impatient most of the time I am in the app and start clicking everywhere because nothing is happening and when it finally wants to wake up and go it clicks me everywhere I clicked except for the intended location. That is my only complaint about this softwarde.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommend using it!!!
Reviewed on 13/6/2024
Pros
I like it because it is so convenient. It is a fast and secure way to purchase goods. It allows you the time needed in your budget to procure the goods you need immediately without putting a strain on your account.
Cons
I have had no problems thus far with afterpay. They clearly state and update you about your payment plan.
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Very convenient program
Reviewed on 15/11/2024
Pros
I like that you can accept payments in installments it through a third-party vendor. I also like that you can pay them off early.
Cons
I don't have anything that I do not like about afterpay.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Do not use AFTERPAY!!
Reviewed on 24/9/2024
Customer service sucks. They do not care about helping people. Blocked me after having my bank...
Customer service sucks. They do not care about helping people. Blocked me after having my bank account hacked and only owing $12.96!!
Pros
At first a good way to help manage payments. After that horrible
Cons
I owed only $12.96. Then my bank account was hacked. Successfully paid the balance and still blocked me from future use. DO NOT USE THIS EVER!!
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Great Product Payment Option
Reviewed on 11/9/2024
Very good experience! The site is easy to use and convenient. Multiple credit cards can be used...
Very good experience! The site is easy to use and convenient. Multiple credit cards can be used with a clear means of using each for different products. Payment options are listed on a specific page for clarity and another pages lists all purchases with the amounts "paid" and "yet to be paid."
Pros
It allows payments to be broken up into a more affordable means of making purchases without interest.
Cons
The payments are made weekly instead of monthly.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Unsatisfactory
Reviewed on 16/12/2023
Absolutely horrible. This is prob one of the worse companies advertised right now.
Absolutely horrible. This is prob one of the worse companies advertised right now.
Pros
Nothing. I likes absolutely nothing about this company so far.
Cons
There is no customer service. You reach out to speak to someone and it’s a robotic response. No customer service number to talk to anyone just weeks and weeks waiting on some kind of response and still nothing. It’s absolutely ridiculous!
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Misleading application info.
Reviewed on 27/6/2023
Frustrating and a waste of time.
Frustrating and a waste of time.
Pros
Didn't get a chance to use it as they denied my application after they let me get it all set up.
Cons
After applying on-line I received an email directing me through the process to set up the service on my website, which I did successfully and received another message saying it was ready to use. Then I received an email from customer service to say my application was rejected because my average shop item costs over $2000. They do not provide any info. about these restrictions anywhere on the website and I wasted my time setting up the service under the impression that I was already approved. Be very careful when setting up this service and don't waste your time doing anything until you get confirmation of account approval from customers service.
Alternatives Considered
KlarnaReasons for Switching to Afterpay
Klarna isn't available to sole proprietorships in Canada. - also learned this the hard way after wasting time with an application process of 2 weeks.- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great app
Reviewed on 23/9/2024
Great experience, has enabled myself and my company to make larger purchases more frequently and...
Great experience, has enabled myself and my company to make larger purchases more frequently and the amount of stores on here make it so easy.
Pros
The range of different businesses on Afterpay and that they are constantly being updated and new ones added to the list.
Cons
it is difficult to remove old payment details from the App, late fees occur even after contacting customer support.
- Industry: Construction
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good app! Love this
Reviewed on 5/9/2024
Good experience overall. Very convenient
Good experience overall. Very convenient
Pros
It’s easy to use in the app and in other apps
Cons
Nothing. It’s pretty simple and easy to use
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Stay away from this company !!!
Reviewed on 24/8/2024
I made an order and paid for it through Afterpay. My order was not delivered by USPS. The post...
I made an order and paid for it through Afterpay. My order was not delivered by USPS. The post office either lost it or stole it. The representative from the site where I bought the item said that I need to contact Afterpay and return the money. After writing an email to Afterpay, I received a response that they will not return the money. And I have to find the missing parcel myself.
Pros
The best thing is to never deal with Afterpay. You will save your money, nerves and time
Cons
Terrible customer service. It is impossible to talk to a representative. When I called the phone number I found on the website, the answering machine said that if you are a customer, then communication is only via email.
- Industry: Music
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Customer service for refund and cancelation sucks
Reviewed on 16/3/2024
I book a hote with Afterpay using Expedia
But then realized i had the wrong date but my first...
I book a hote with Afterpay using Expedia
But then realized i had the wrong date but my first installment when out for the pay by 4 so me and Expedia call the hotel to cancel the date and Expedia refund me my money only to Afterpay withdraw after i show proof of cancelation and Afterpay penalties me for none payment and told we get back to you over a month ago
Pros
Mostly everything unti i had a refund and cancelation
Cons
Refund and cancelation suck no one to talk to
- Industry: Civic & Social Organization
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
This company is skept !
Reviewed on 26/6/2024
terrible they don’t send your refunds. they’ll just keep sending you excuses to repeat...
terrible they don’t send your refunds. they’ll just keep sending you excuses to repeat sending your order number in. i’ve sent it to them 5 different times. and still haven’t gotten my refund 🤬
Pros
I’ve waited 3 months for my refund from temu which was done through after pay. temu and chime sent the refund back to afterpay but after pay has not refunded the money back to my chime or to the after pay account even though it’s about 35.00 total refund it’s my money and i want it 🤬
Cons
They don’t refund right away and keep wanting you to fill out the order number and never resolve the issues after sending them copy of the receipt and keep giving you the run around 🤬
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Four Payments Made Easy
Reviewed on 10/10/2023
Pros
I love the AfterPay allows you the option to split your payments up in for easy, interest-free payments.
Cons
If you do skip a payment, it is very high interest rate, so you just have to make sure that you pay on time to avoid this from happening.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Afterpay
Reviewed on 18/11/2023
Overall i would recommend afterpay to people cause they are very convenient when wanting something...
Overall i would recommend afterpay to people cause they are very convenient when wanting something but cant afford the total bill up front.
Pros
I like how they give you the chance to purchase something you might not have all the money for right at that moment and pay it off in payments.
Cons
Sometimes there are issues with being able to get on the app. And if diffcult to get any help from someone that works with the company.
- Industry: Warehousing
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
4 easy payments
Reviewed on 20/8/2023
Pros
I love that you can split everything up in four payments, that is the most efficient for me
Cons
I don’t like that they limit your purchases if you pay late.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Afterpay is great user friendly product!
Reviewed on 25/9/2023
Pros
I truly enjoy Afterpay, as it has allowed me to acquire more expensive products in 4 easy payment plans. I also enjoy the fact that you can make payments on earlier than the assigned date. I also really like that the available spending flow, can grow over time.
Cons
There is nothing I don't like about Afterpay.
- Industry: Construction
- Company size: 11–50 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Ease of Use with Afterpay
Reviewed on 17/7/2023
Afterpay has been a great addition to everyday life and we will continue to use this as customers...
Afterpay has been a great addition to everyday life and we will continue to use this as customers seem to enjoy it and we enjoy using it ourselves as well.
Pros
Afterpay is very handy to have when making online purchases and extremely easy to use with the app. It makes purchases even easier on a tight budget as sometimes you just do not have all the money available right away. I have made many purcahses through afterpay and will continue to in the future.
Cons
I can not say that there is anything that sticks out to me to not like Afterpay. It is very easy to use and keep track of all payments and when they are coming off of your credit card. They do a great job at keeping you informed on all payments and it is wonderful to know when and how much the payment will be.
- Industry: Sports
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Love this app!
Reviewed on 11/11/2023
Pros
Really enjoy using this app, it makes having bigger purchases so easy! It’s easy to understand the 4 payments and makes life easier!
Cons
I wish they had the ability to create one time online cards for some websites that arent supported just yet
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Implement This To Increase Sales
Reviewed on 7/6/2023
As a user, I have limited experience with Afterpay. However, as a consultant I have worked with...
As a user, I have limited experience with Afterpay. However, as a consultant I have worked with multiple small businesses to add Afterpay to their payment options.Setting up Afterpay for your small business eCommerce site is very easy - especially since most of the website builders already have an integration set up. The businesses who did not have Afterpay set up on their websites mostly didn't do so because they didn't understand how Afterpay worked for them. Once they did get it added, their overall average sales price usually went up. While I do understand the concerns around "buy now, pay later" platforms like Afterpay, I do think that the benefits for businesses outweigh the potential cost. I see it akin to a customer purchasing items on a credit card. I recommend all of my clients add Afterpay or another "buy now, pay later" platform to their eCommerce sites to provide more options to customers.
Pros
- easy to set up for your business- already integrated with most website builders
Cons
There are late payment fees with Afterpay
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Payment made easy for client
Reviewed on 16/11/2023
Pros
I like all the information is clearly stated. Customers appreciated the ease of understanding when payment is due and all the terms along with it.
Cons
Wish costumer could better manager how they receive the reminder of upcoming payment.
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reach more customers with Afterpay
Reviewed on 31/3/2023
Pros
Using Afterpay has increased my small business significantly!
Cons
No issues so far this a great way to get more sales and customer you might not have had without it
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Afterpay works great to capture those outlier consumers that want a deferred payment plan.
Reviewed on 30/8/2023
Overall, it was a very positive experience using and integrating the Afterpay solution on our...
Overall, it was a very positive experience using and integrating the Afterpay solution on our client's websites.
Pros
Easy to set up. Our dev team liked working with the Afterpay team for client setup. Simple and easy to navigate interface.
Cons
Sometimes the responses from customer service could be a bit slow, and we all know that time is of the essence when dealing in eCommerce.
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Daina's Review
Reviewed on 15/2/2023
Great experience and i will continue to use it i the future.
Great experience and i will continue to use it i the future.
Pros
Fast Process and easy to use. It also makes spreading the cost of things so much easier.
Cons
Nothing its great i use it often to help spread the cost of things.
- Industry: Law Enforcement
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple, Online Software Offering Consumers Seamless, Easy to Use Payment Plan Options
Reviewed on 11/8/2021
Afterpay Software has been very effective, enjoyable and easy to use. The offer a free downloadable...
Afterpay Software has been very effective, enjoyable and easy to use. The offer a free downloadable Ap.
Pros
Afterpay Software verifies the Consumers Identity by requesting that It send a four digit code to your phone. After doing so It runs a soft credit check and sends an email and text stating the amount the Consumer is approved for. Your information is stored with the particular consumer for days. Consumers may open more than one Afterpay loan at a time. Afterpay does not report to credit bureaus unless the consumer fails to pay the bill. Afterpay offers options with many Businesses to choose between 3 month, 6 month, 12 month, 18 month or 24 month payment plans each increasing the specific unchanging interest rate a fair amount depending upon the amount of months. One may choose to pay off the debt sooner to alleviate interest.
Cons
Consumers are not always given the option of how many payments to set up.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Love
Reviewed on 15/2/2023
Pros
I love Afterpay allows me to make purchases in 4 payments and after making payments on time I can reach certain levels where I don’t have to have anything down
Cons
If you miss a payment it drops you in your level and spending limit so you have to start all over again