Afterpay Reviews

Afterpay has been a huge help in growing my AOV! My customers love how easy it is to use and how it makes a new wardrobe affordable!

Reporting could be more extensive. I feel the merchant backend is lacking in features

I like that AfterPay is user-friendly inside the app when shopping and looking for stores. Putting all their available stores in categories makes it easy to navigate through and there is a variety of stores. Anyone can find a store to shop at. I like that they offer in-app and in-store options and I like that they have a rewards program.

The speed of the app when going from store to store or category to category can improve. It is way too slow and very frustrating. I get impatient most of the time I am in the app and start clicking everywhere because nothing is happening and when it finally wants to wake up and go it clicks me everywhere I clicked except for the intended location. That is my only complaint about this softwarde.

Afterpay has increased sales and helped our customers order more at once. It is user friendly and easy to instal

There isn’t really anything I feel is lacking

The process to integrate into Shopify was very easy and they had a great on-boarding process.

There is no API connections on the back end to bring in payments into my ERP system to reconcile which was disappointing.

I love that many customers already know and trust Afterpay.

I was not able to fully implement the software on my website by myself but customer service made the process quick and easy

Afterpay is mostly used by younger generation, it allows us to offer a payment solution that our customer target would appreciate by having multi payment terms

A direct integration with Shopify would be great, but probably won’t ever happen since Shopify has similar services

Fast Process and easy to use. It also makes spreading the cost of things so much easier.

Nothing its great i use it often to help spread the cost of things.

Afterpay is very handy to have when making online purchases and extremely easy to use with the app. It makes purchases even easier on a tight budget as sometimes you just do not have all the money available right away. I have made many purcahses through afterpay and will continue to in the future.

I can not say that there is anything that sticks out to me to not like Afterpay. It is very easy to use and keep track of all payments and when they are coming off of your credit card. They do a great job at keeping you informed on all payments and it is wonderful to know when and how much the payment will be.

Easy to set up. Our dev team liked working with the Afterpay team for client setup. Simple and easy to navigate interface.

Sometimes the responses from customer service could be a bit slow, and we all know that time is of the essence when dealing in eCommerce.

AfterPay allows customers to purchase what they want, when they want, without waiting for their next pay period. The payment processing system has increased our total cart value. AfterPay has become a great way for our wholesale clients to put only 25% down on their large purchases and by the time they have re-sold our products, they can easily pay off their balances early with AfterPay.

Customers have mentioned that they wish AfterPay was more widely accepted at all retailers. AfterPay's customer profiles and analytics could be a lot stronger in the dashboard. We would love to know more about our customer's shopping habits, likes, and dislikes. We also have customers who were gladly accepted by Klarna (their competitor), but they can't make a single AfterPay purchase.

I love how easy it is to purchase and as an owner the payout takes no time to get into my account

Getting in touch with customer service. I dont like that I cant call anyone to talk to about issues I may be having.

Trust for our customer, its amazing how customer relate with afterpay and also with the afterpay store directory

some customers confuse but overall its great

Ease of setup, ease of customer use; brings new customers into our brand

Nothing, pretty straightforward. Reconciliations with all payment methods take time, but it's worse than anything else we have.

Afterpay has allowed me to offer my customers and easy way pay in payments without my shop being in charge of taking payments and worrying about payments.

There’s nothing that I particularly don’t enjoy about using Afterpay on my shop.

Afterpay team was exceptional in getting me started. Business model was the first before any of the others. They are used by high end boutiques and companies and are well respected and recognized. They are reasonably priced and people use them all the time. Their directory spotlights my company and is always recommending me on their list. I get many referrals from their directory. It's a winner company.

No real cons, but I did think their original color for their logo was prettier than the light mint green they switched to, but that's just me.

That I can use it on my phone and computer

Some display is not great in the mobile device

This is an incredibly easy software to implement into the shopify platform

The fees are a little high and it takes a while to get your funds after someone purchases a product.

It seems to allow more customers to buy, by breaking down the payments for them. Customer service is responsive. Established Afterpay customers referred to us.

There is no way to authorize and void the payment. So if the customer cancels or we are out of the item, we still have to pay their higher than average payment fees.

I like that Afterpay is another tool for my customers to use.

I do not like the backend of Afterpay for businesses. It's not really user friendly and there aren't options for you to change your information yourself. This is the downside to Afterpay for me. If they updated their backend system for companies it would be a 10/10 for me.

The integration process was easy. Customers like the available option

It would be helpful to show that the option is available on the checkout page rather than the payment page when a customer is making a purchase. Sometimes customers aren't aware it's available even if it shows on the product page.

We saw an increase in sales right away when implementing Afterpay! It was easy to set up and manage and I love how easy it is to get a hold of merchant support!

There were a few glitches at first but overall there's nothing to complain about!

The store directory which drives free traffic for free. Afterpay take a percentage of each orders value at a similar cost to any other payment process but they drive free traffic and sales. Can’t beat that

You can’t edit a promotion after it’s been submitted

I like how user friendly it is for a mobile shopper as well as many areas where items are pricey offers this option, so making it more affordable for a larger audience!

The report for reconciliation can be more descriptive than just excel lines, as well as payout can be quicker.

What I like most about Afterpay is that it allows us to make a purchase without having to worry about paying for it in its entirety at once! Simply use Afterpay to pay 1/4 of the cost and acquire the purchase/have it shipped to you, and pay for it in 3 parts over the course of 6 weeks—every 2 weeks. So a $100 purchase with Afterpay would mean $25 now and have the purchase shipped to you, then pay $25 every two weeks until you pay the $100 in full! It’s super convenient when you have an urgent purchase (like a sale, or need it by a certain time) but do not have the full amount for it yet!

The only thing I dislike about Afterpay is the limitations it has on where you can use their service. You’re not able to use them everywhere, only for verified companies. Their competition, Klarna, allows you to use their Pay in 4 option with even more companies!