Afton Tickets Reviews

Afton is incredibly responsive and we can always count on them to care about our experience with them.

This isn't really an issue but since they're not a huge company sometimes there are features we'd like to see that they don't yet offer. When we bring those feature ideas to them though they do their best to implement them as fast as possible though!

We love that Afton Tickets allows us to either pay them for their service or pass along as a small fee on each ticket; very similar to other ticketing providers but at a much lower cost AND you're getting so much value from them! We love that when we need help, it's quick and we can reach a human. We were assigned a dedicated account representative when we became a client and she's been nothing short of amazing! What's even better is they provide a contact tree, so if you ever can't get ahold of your rep (never has happened), you have options to reach a human in other ways!

I really don't have any complaints about Afton Tickets.

Our small NFP performing arts organization is run by volunteers, so Afton is a great solution for providing our audiences (and us) with a professional and efficient system for selling tickets to both live & livestreamed performances, and accurate audience tracking. They provide easy-to-use POS equipment & system.

Providing more insight and coaching for social media integration would be helpful. Also was surprised by a requirement to return POS equipment after first event series ended.

Afton tickets makes our admissions and ticketing system a smooth and cashless process for our events. It allows our staff to not have to worry about cash transactions on the day of the event.

We have not run into any issues with Afton that wasn't immediately handled for us. The customer service is top notch!

The ability to customize and change certain things based on each event.

Having to deal with Stripe not working at first was a challenge. The only other challenge I can think of was having to submit venue information but that wasn’t a big deal.

Excellent customer service! It is our first time using a ticketing platform for our venue and we could not be happier.

Nothing to add here, everything has been great so far!

Its almost effortless to set up an event and build ticketing options. Having the stream service + ticketing system all in one definitely saves time and effort. The things I like most are the self-service options for creating experiences for your audiences, such as adding pre-show content, chat options and integrating with our Shopify store. The tip jar features that allow different levels of viewer engagement was a great success to let our fans acknowledge and thank the amazing hard work from our tech and AV team members.

And most importantly, the quality of the stream is second to none for the audience! And we have watched a lot of streamed events on many different platforms in the past 2 years. There are always technical or glitchy issues that impact your the watch experience. We've not experienced that with Afton.

It will be an even greater experiences and more convenient for our fans when Afton allows for multi-day event ticket bundling. And it would be nice to include images in ticket options. But, none of these things are a show stopper. The quality of their platform from a user and audience perspective are worth working around these things. Afton has done a great job taking in customer feedback and incorporating changes based on our needs.

A straightforward easy to use turnkey ticketing system, daily reports, easy integration with promoted acts to box office sales, ease in merged records; a helpful team to interface with platform integration to social media promotion and advertising. The assigned account representative paying attention to a presenter or promoter's events is pretty outstanding, very love-able in fact as few other platforms assign an individual rep to be your hands on pilot.

The "Brand-ability" of the white label solution can use one more tweak, and a link to preview video as provided is good. It just doesnt show the preview (yet) on the ticketing page; as compared to the entry for ticketed screening watch page. I understand this is being modified as a solution.

Afton setup our account and after that the system was very easy to use! We'd been using another service provider to manage our sales for what I would have expected to be a lower fee but their equipment costs keep racking up. Afton includes all of that for you for your events deployment.

Honestly nothing, compared to our other system it was just much cleaner of a system across the board. The laser scanning was well worth it.

When it comes to onsite ticket sales, the Afton system has cut our box office waiting times in half. The systems reliability, user friendly features, and cash handling/tracking has made running our events much smoother.

With our specific event there are two checkpoints where a ticket needs to be scanned. Aftons handheld ticket system has made scanning and tracking tickets much easier compared to our old hole punching system.

Initially upon contracting, the customer facing ticketing pages lacked branding capabilities and other special features. However, these have all been upgraded throughout their website revamp.

The data we get from this software is amazing. The amount of work it has taken off our shoulders has been a huge relief to our staff. The price is really affordable especially to a company as small as ours

The only problem we ever had was a glitch in the ticket machine in our office kept turning off, as soon as we let them know it was fixed right away