Access PeopleHR Reviews

PeopleHR has a really straight forward interface that was quick to roll out across the organisation. We're pleased that they've recently improved their customer support, with lots of guides available (eg for creating custom reports, workflows) and with quick response times to any enquiries that need further investigation.

It feels like the Performance Review (appraisal) and ATS modules were designed by someone who doesn't work in HR, as we've had difficulty modifying those to suit our needs. We hope that those areas of the system will be redesigned in the future.

Honestly, nothing. It's not easy to use, it crashes all the time, everything is so many more steps than it needs to be, I can go on, but I'll save it for the cons.

Oh, maybe the mobile app, that's not bad.

This whole product makes no sense at all. Everything you want to do on the platform is completely extra confusing and not simple AT ALL. The program crashes almost weekly when you want to use it from a HR perspective daily, this becomes very annoying.

The user interface is from the 90's, extremely ugly. Almost every single task on this system is painful, it makes you dread want to use it. I've never experienced anything like it, it's very different to every other system in our toolbox, and for all the wrong reasons. They need to take a long hard look at this system and redesign it from the ground up. Yes, you have a nice app, but 95% of people don't use a HRIS app, they use the web page.

>Query Builder - Easy to use report builder to extract information from the system, I use this feature for the bulk of our payroll data. You can customise each query and save it so you can use again. It also has a filter feature so you can filter your data for a specific period, location or company. You can extract most data from the system using this feature.

> Employee Planner - Very easy and user friendly layout, can instantly see sicknesses, absence and holiday for the current month or year. Easy for managers to log and manage.

>Documents - Easy to store all employee personnel documents electronically. It also has a signature option where you can request for a document to be signed. We use this feature to issue contract, changes in terms and regulator training. You can also extract a report using the query feature to check who has/hasn't signed.

the only con I have is probably the dashboard could probably be updated and be more interactive. Also the data when you export into excel (especially sickness/absence) comes out in a custom format which when doesn't work from a payroll point of view when using for deductions.

Very friendly customer support team. Very user friendly. The start-up key is that administrators get familiar with the access level and such very well after understanding the feathers and functions via introductory sessions.
Place for general company information and forms; onboarding of new employees that are off-site; automated time off requests/approval; data and set or custom reports at your fingertips and will convert to excel with click of a button! Track turnover; very easy to give access to certain people or give people only access to certain documents.
Easy to use and the help online is extraordinary! The on line videos and information is great and if you cant find what you need its easy to send an email and their response has always been within 2 hours and spot on!

This is a tough one, since it's difficult to come up with something that doesn't work, or doesn't have a solution in the works. Maybe the mobile capability could be improved may be an app would be a good idea :)
Overall, is this a very minor, infrequent problem.

This software was a blessing to our company and is highly recommend for small business due to the reasonable costs and time taken to implement it. Task automation, reminders, announcements/ company news, chat option and collaboration tools are great!

It was quite hard at first to get used to the set up guides. The company has done a good job of uploading video guides and hence it was useful. If not for the videos on how to set up, it would have been very hard to set up the software. Every time we make changes, the prompt captures the reason why the change was made to salary or start date etc. However, if something is entered due to typo and one wants to change it, it still asks for the reason, and it can get a little annoying at times. Apart from that, this product is a blessing in disguise for HR professionals 👍👍👍

Easy to use.Amazing to keep track of holidays

Only for easy work patterns. some complex shifts harder to put on

It's easy to use, and includes some nice touches like Bradford Factor for sickness tracking. You can upload documents that require acceptance/signature from your staff, which is great for signing off policies, etc.

2FA is included which is pretty much mandatory thesedays.

Nothing that I particularly dislike, it just seems a bit meh. Does what it says on the tin, but doesn't make me say "wow, what a great product"

- Good UX
- Link from recruitment to staff
- Ability to include a multitude of HR functions on Logbook - i.e. 360 reviews

Areas for development:
• With GDPR coming in, it would be extremely useful for PeopleHR to have retention dates on documents (this would show under the GDPR when we were required to dispose of the data)
• A automated chase for feedback. For example, if we could input the date of an event (i.e. appraisal) onto the individuals calendar, we could then set up automatic chases at specific time periods before the event.
• A look into how training can be better incorporated into the system
• Option for admin to see all employees calendars at once (similar to google calendars)
• A greater focus of customer service via phone – Online chats are good but email is time consuming. It is also helpful for the PeopleHR IT support for them and the company to be able to share screen to resolve problems
• Remove gender option. There is currently only a binary option for gender. Although we can add more through logbook, those who are already classified as male or female cannot be unticked.
• For admin to be able to view 2+ profiles simultaneously
• When refreshing the employee page, for it to not return to the alphabetically ordered current staff view but where you left of. Or, an option to choose in settings
• We have added our appraisal system via logbook. Our appraisals require individuals to refer back to a word/pdf doc. It would be great for our team to be able to access these documents through logbook when completing the appraisal.
• Statistics - feedback is a fundamental part of our business and the ability to analyse, for example, who has completed feedback over a time period would be extremely valuable
• For certain information to delete automatically on the day after an employees leave date. For example, work email.
• For salary updates to automatically calculate the salary per year based on the hours worked for part time staff
• To notify or automatically delete doubles in the ATS section

It provides a clear structure for a HR user to input employee data
It has the ability to group employee data from a wide range of sources and information to get a complete view of an individual
Sections such as the logbook are bespoke and can be edited to create your own forms and data capture
There are self service options so line managers and employees can update their personal data

It has limited complex reporting functionality, meaning i export CSV's to run reports externally from the system
It feels like a back end system and could benefit from a UI update for hiring managers and employees for the self serve options to drive adoption and useage
There is a chat function to ask questions from an online service team. There advice is good and helpful but very slow to respond. Feels less real time chat and more like an email function

There were a number of key areas that I like (as an HR Consultant) about PeopleHR, they are:

The ease of set up. You can from sign up to engaging with the system in around 24 hours. They give you some handy Excel sheets to aid with bulk upload and they manage this for you.
The ability to test the system for 30 days. A lot of HR information systems give you 14 days which is too short to get a proper sense of the functionality.
Personable support. More often than not, I have had my queries responded to in less than 15 minutes. There is one element that I found annoying but I'll pick that up in the section below!
You don't need a credit card to sign up. I think that this is key as it means that they are trusting you to engage with the software rather than being forced to sign up to something by mistake.

Not that much really apart from the odd occasion when the response from support has been a little less than helpful. It's felt like the responder hasn't properly read my query and just responded with a very generic response

Apart from all the obvious multiple features, what we like is the receptiveness of the support when we have a stupid question, they are very patient even when we're sure they would prefer to let out a long sigh.
We also like to see that the people at PeopleHR listen to our ideas for how the product would work better and prove their commitment to their customers by regularly releasing some real, value add enhancements!
If we had to choose two favourites we have found that the simple holiday and absence management and the ease of setting up and activating performance management routines has made life easier for everyone.

Regards the product we don't see anything to dislike, rather we would like some enhancements that would help us reach the areas we need to get to with less touch-points, such as making the dashboard more interactive and allowing managers to have more options currently only available to Administrators.
Regards the vendor we can only say good things. They quietly go about their business without being pushy and only get in touch when we ask for support or when they have good news to give.

The system is a great core function to our business which is used through the company. It not only provides a streamline way of managing and requesting holidays, uploading and viewing documents but also allows the creation of reports which are pulled using the data contained within the system. Any queries or questions I have had the customer service is fantastic and always provide a helpful response.

There are no cons at present, I feel it can be modified in ways that suit your own business needs...

Its a best tool to work for an HR including all services right from your applicant tracking system to the end of HR cycle that is exit interviews and stuff required. It incorporates all HR related features and because of this it becomes of quite a use and ease to record all data in under one software.

One thing i need to mention here is the user interface that needs to be improved a little. For instance the screen showing list of your employees can be improved by mentioning their holiday record on he same screen or just adding a tab where admin k can mark leave without opening the whole profile. Since its a heavy software so its a little slow in responding too!

* Customer service is great - they've been very open to ideas and are quick to respond to questions.
* The interface is excellent - very easy to use, no training required for my employees.
* Fresh and new - I look forward to their system updates as they're constantly adding new things. We've been using PeopleHR for about two years and its come on leaps and bounds since we started. I think they are definitely a contender to be one of the big HR system players in the near future.

* Holiday tracking - you can't assign employees different holiday years (not everyone in our company has the same start/end to their holiday year) which may mean we need to go elsewhere for holiday tracking as we've had to revert to an Excel document to track half of our employees; also, if an employee leaves a comment when requesting a holiday in the system, it doesn't show up in emails, which means the manager has to log into the system to see if the employee left a comment
* ATS - wish there was a way to collaborate more on here (e.g. 'tagging' others for their feedback)

Convenience.
Every feature explains its functions in simplest terms. They become easy to use in little to no time. If I do have any trouble, PeopleHR provides great and quick customer service.

It would be great if an applicant's files/comments in ATS could carry over into the Employees section. Instead, it leaves two separate files. One in ATS and one in Employees.

The system has been built so that it is user friendly along with many benefits for the business. For example tracking holidays or sickness easily. Lots of reports that can be pulled at ease.

Time sheet reporting takes a while to get head around. But if you query anything with customer services they are always willing to support.

A one-stop shop for every record you need to keep about your staff. It’s a great way to get documents out to your staff for electronic signature so you can launch new policies etc very easily. Designing your own reports is also great to analyse your data. Holiday bookings and the mobile app are excellent.

Like the dashboard but it could be more interactive but I’m sure this functionality will come in the future.