RepairShopr Reviews

Everything. It is easy to use and works proficiently.

The printing features could be a tiny bit faster but the support team has sent notices that they are working on this so I am confident this will not be an issue for long.

The free version is pretty much fully functional for our needs. The automated invoices are very professional looking and automate emails when an order is completed (once clicking the proper button on the site). You can keep up with the quantity of goods and keep track with how many are bought and sold over various time periods. The ticketing system works great and it's easy to tell if customers are past due with payments as well. Repeat invoices from month-to-month can be automated which is a HUGE plus and seems to always work! Designed for the IT business, but can be used for anything!

I rated low in certain aspects because the system is very convoluted compared to other softwares in this space. It seems like it takes extra steps and multiple pages to get to "checkout." I have to keep a cheat sheet handy because there isn't a simple way to invoice a customer. It would be nice if all this can be done from one screen, but the user must go to a different webpage for each step. Something else that is aggravating is the way the invoice numbering works. It's automatic and I have yet to find a way to change it. Each invoice can be changed manually, but that takes extra steps as well. None of this may matter to you, and with my subscription being free, I can't complain much. However, if I were paying, this would be something causing me to look elsewhere.

It is cheap and easy. Support is OK, but email only. Sometimes you need to talk to a person.

Reporting is meh. No option for creating your own reports, so you are stuck with whatever they include. A few good integrations, but need lots more. It feels like they stopped development for RepairShopr when they released Synchro. Synchro has more integrations and features, some of which it would be nice to have, but we have an RMM already and don't want/need any of those features.

You can search on most any aspect of information regarding any previous work.
The forms are very customizable.
The import and export features of customer information.
Customers can track their work orders and progress of repairs online.
Love the SMS text and email features.
Love the On-site appointment calendar.
Repairshopr is constantly working on new features and improvements.

It's not free.... LOL

On site invoicing and payments as well as signatures and terms of service signatures. Great for communicating through ticket flows and tracking time spent on jobs as well as which employee did what. We also really love the e-mail opened feature for when the end user opens your invoice.

The Square integration is great but sometimes pulls three of the same payment, 2 of which are for $0. This can be a pain for accounting but may be a larger issue with Square and the particular device/OS that is used as we have seen patterns with certain devices and not others.

Very straight forward in it's fields and categories including the options to customize to my business needs.

Changes in functionality after an update. This is more that I am speeding along and all of a sudden I realize a field has moved due to the update. An initial annoyance, but doesn't hinder the functionality.

Workflow is not overly dictated by the software. We're all different and need to be able to make use of the tools available without having the software drive our process.

We are not big on digital communications. When the device is repaired, we call the customer. I do NOT like any system that attempts to communicate with MY customers without my explicit involvement. This system can do that but it feels like I have to run around plugging all the communication holes where something might be sent to the customer.

What I like most is the great level of documentation and the starting walk-throughs they give you to get you up and running. Any question you have can be answered either through searching the help files or by submitting a ticket.

Frankly, RepairShopr does so much that it is hard to wrap my head around the enormity of the scope of features. A little guidance around some of the over-arching things I needed when I first started in this business would have been helpful. Then again, the help documentation and community is great. So, if you have the time, the documentation will be a big help.

The software is easy to use and navigate. The ticketing system is very customizable with the different types of fields that you can have on the intake forms. The inventory system is very helpful for keeping track of stock. The estimates system is very useful for giving customers quotes for hardware or software.

The new User Interface is a little hard to get used to after using the old interface for so long. Also if you accidentally click the serialized check box on an inventory item and update it, there is not an easy way of undoing this.

I like that I can access my information anywhere, especially can complete tickets onsite and get everything done before returning back to the office.

There are some specific requests that have been made for feature improvements that seem to be put to the back burner that everyone is complaining about.

The ease of use and the plethora of reports available that show details many other software does not.

I would love to be able to search customers more easily by phone number. We get calls and dont know who was calling before we call them back. It would be nice to be able to look the number up associate it with a current or previous transaction for a better idea of whats going on before we call them back.

the whole system is so easily customised and my whole website is now built around the contact forms that create an instant ticket even when a customer simply asks for a price for a repair I can now send an immediate estimate without ever having to fill out any forms myself - this software saves me a massive amount of time and wouldn't be without it - the support get back to you same day with an answer and are really helpful - I wish everything worked like this - makes my life so much easier thank you Repairshopr I cannot praise you enough

There are absolutely no cons to this software and I would urge anyone thinking of using it to give it a good try as its so good

- Ticket Management
- Inventory / Parts Management
- Software Serials Management
- Communication through the ticket
- Automatic Followup Emails
- Reporting on any metric
- Many, Many More! - check the website

One of the only cons is there are so many features it's sometimes difficult to look at exactly what is important to your specific business. However, RepairShopr has recently made several improvements to streamline the layout.

Simple to import Sku's & initial set up

- sales team advised that Line Item tax would be available (Was a lie they cannot display line item tax)
-little to no integration
-Terrible service when requested for issue fix
-inventory system not to par
-minimal Automations
-No Triggers for basic tasks

Automate just about everything for your repair shop. Billing module built in, inventory module build in, sales module with lead tracking built in, automatic billing built in, cloud printing built in, text message and email clients automatically throughout the repair process.

Anything that is buggy gets taken care of right away, so it is hard to come up with any cons. I guess because it is web based if your internet goes down you have to rely on the PDF version of all the tickets in dropbox or similar.

Has 90% of what we are looking for. Great and easy integrations with lots of services are included.
* Imporved our ability to easly communicate with clients- including intergrated text services
* Easy sync with QB

Would love to see a better ticketing system- even in a higher price range- one that we can use with our corporate clients.
Overall- for home users, and regular business clients- it answers our needs

Lots of features and integrations with other software. The actual tech support staff was friendly, helpful and responsive (although I got tired of having to keep contacting them).

Features and Integrations often do not work correctly. I used this platform for 6 months and still did not understand how to do certain things. Click-to-Completion ratio for many features is too high. Platform is NOT intuitive and the KB is outdated. I also didn't like the invoice limit on the mid-level pricing. The owner was extremely rude to people who complained about features not working correctly in the Facebook group, lots of unhappy customers.

Everything. The features, job tracking, inventory tracking, integrations with EVERYTHING, the time saved and ease of use. Its just great.

I wish Purchase orders would sync attachments and GST to QBO. Im sure this is coming though. Everything Ive ever asked for has been added.

The face that everything is all in one place. Its a quality product that you do pay for but it saves so much time and money that it saves you a ton more...

Nothing of note.. but we are based in the UK and tend to get a few server issues from time to time. But these are few and far between. This is only a minor point.

Software is Great and the Price is Great as well

It would be awesome if Clover Terminals could connect. I do know they are always improving their product thou.

Easy of use
Integrates with payment processing directly
All in one place
Inventory management

Support can be a bit clunky to deal with, but there's tons of online documentation to address almost any basic issue.

There are no pros, just unpleasant dealings every single time

No support for more than one year regarding square integration

Seamless integration for our inventory, ticketing, billing, and payment solutions.

Mobile app is just okay. A bit confusing and limited functionality. The platform is mobile-friendlyish. It works and functions great on an iPad, but it is very difficult to display so much information on a cell phone.

Simplicity to use and setup. The help documentation is well written and easy to follow, and support was always prompt and followed up. love the integrations, with my accounting package, office 365 and a host of others. Sames me lots of time producing invoices and always great to refer to customer history and documentation with the Wiki.

For running an after-hours computer repair business it can sometimes be hard to justify the monthly expense for the few jobs a month I do, but the time savings alone often make up for it. I would be happier with a reduced priced option to sacrifice some features such as the Marketr feature or leads feature.

The fact that it’s a multi use program. Has a inventory and allows you to have a daily schedule

The fact it don’t separate work orders in a more convenient fashion