AIM Reviews

We have been utilizing the POS (Point of Sale) System, and it's very intuitive. You go through a couple test transactions, and it's like riding a bike. You can do it so quickly and effectively. We used the testing system and were able to play around it a lot without worrying about mistakes that will mess up your entire system. We have the label printer, the receipt printer, and the wireless scanner, and they have made our little gun shop look SO professional and streamlined. Gone are the days of handwritten receipts! We can now track customers to see what each person buys and can add notes and wish list items! The Bound Book is ATF compliant, and it has made checking the firearms in and out a breeze. We are going to be purchasing the PO module next, so I can't wait to implement that!

I can't really say there are any Cons...I would just say it is a bit of a learning curve and can be a bit overwhelming at first, but the support that is offered is just phenomenal.

There is a lot to unpack in this program, but once you've learned the system it's an all-in-one package & is fast, easy & efficient to use. Integration between our website, payment processing, shipping, etc. make our life easier. The program is constantly updated with enhancements & quality of life updates making the software faster & better to use. Tech support is very responsive to our needs & requests, development has made many changes to the software at our request to better fit our needs.

The Vortx web platform that integrates with AIM comes with a lot of limitations & the custom report tool is difficult to use. The SQL platform version 12 uses is powerful, but the hardware & software startup cost (SQL especially) can be high. There is not a good solution for working with products that are sold in both a physical AND digital format.

Looks like if it worked it would be nice.

The way it just sits there with no data for the last several years waiting for AIM software to finish their job.
The fact that I was charged for software and data transfer and received software without data transfer so it is useless. I have been waiting so long it was called AIMsi when I bought it.

Accounting
Rentals
POS Touchscreen support
Integrated Credit Card
Employee Management
Membership Modules
Integrated Gift Cards
Inventory Control
Invoice Management

The systems don't all share one checkout - each type of transaction (rental, station, contract payment, merchandise sale) must be rung up separately
The payroll is not very robust

We decided to go with AIM because it was an all-in-one POS system. We have retail sales, charge accounts, repair tickets, lessons scheduling and rentals/payment plans. To have all of that in one system was the most important to us. We also did not want a subscription based software. We wanted to own the product. That was a close second in importance

It can have it's issues. It takes a long time to understand how things work.

I am able to do in one program what I used to have to do in 3 programs!!

Weekly updates - some of the weekly updates "break" other areas that were working and you may not realize it until there is an out of balance situation.

Lots to offer for the firearms retailer at eh best possible price compared to there competitors. We have been very happy with the system as a whole and although there is a lot to learn, support is just a call away. Having Bound Book linked right to your inventory is very helpful and there is even a delayed delivery choice in the POS for state like us in IL that require a waiting period for firearms purchases.

There is a lot to learn and many items/field we don't use, but can not simply delete. We have to work around them. For being such a gun based POS system, there are things that could use improving to keep retailers compliant. But every time we make a suggestion to support, it is taken in kind and it the modification can be made, they do it!

That if I have questions I can call a tech and they are able to help me.

That in my version, I'm not able to do everything that I want to do without paying more money which I don't want to pay at this time.

A&D book price tracker, scaner, and the of customer tracking

there is a lot in there takes some time to get it down

I purchased it because the active e Capability and find it is a bit awkward and confusing to use
The software basically works well but a long learning curve because it is trying to work for every body

Long learning curve and support is expensive

Three (3) years ago, as I was increasingly becoming frustrated with my previous POS system, I researched various options. In doing so, I discovered a software system called AIMsi, which is a Tri-Technical system. I was contacted by [SENSITIVE CONTENT HIDDEN] and walked through the process and signed the agreement. Admittedly, navigating this software was a bit intimidating I became frustrated with the learning curve and gave up on the software that I had paid for. A few months later I was contacted by [SENSITIVE CONTENT HIDDEN]to see how I was liking the software. I described my experience with the software thus far, to include my frustrations with the setup, navigation, troubleshooting, etc. [SENSITIVE CONTENT HIDDEN] was extremely patient and professional. Additionally, rather than treat me as a generic customer, he listened attentively, was compassionate and did not close the discussion until he identified a path forward for which he could properly resolve my issue. [SENSITIVE CONTENT HIDDEN]expressed a great deal of concern, acknowledging the cost I paid for the software and that it was of the upmost importance to him that I experience the full range of the product. Thereafter, [SENSITIVE CONTENT HIDDEN] registered me for training sessions, at no cost, and followed up with me repeatedly (2-3 times weekly) until I was comfortable with using the software. The software is great and the staff who have all been friendly and willing to help when I called for tech support.

sometimes the software can appear to be complicated gaining a understanding of its functionality helps

We have been using AIM for more than 10 years. It allows us to manage daily sales, keep current track of our inventory, and to update, receive, and transfer inventory as needed. The A/P invoice feature makes accounting a much easier process. The software is reliable, and the reports it can generate are tremendously helpful.

We are a musical instrument store that is run by musicians, and it took us all a bit of time to learn to "think like the software" in more complicated processes. The availability of tech support being there to bail us out made that transition easier.

Solid database. Features specifically designed for our industry like lesson billing, rent to own tracking

Crashes daily because it isn't fully compatible with newer versions of windows. Not easy to use at multiple locations. Requires arcane network setup like environment variables because you have to pay for a total number of "terminals." Very clumsy user interface because you have to start from the master look up process for every piece of data you need to enter. Autopays are only semi automatic because they only run when you tell them to and once again you have to start from the master look up screen multiple times to: generate an auto pay list with manually input dates, transmit the autopays, post the autopays, cancel the denied auto pays, print out a denied list. Lesson billing is usable yet clumsy, lesson scheduling is a joke.

The consignment module works well for tracking and paying consignors (if the consignment items are received correctly).

The software is extremely complicated to use for users. It takes a lot of time to learn and skill to use/understand this software. There are too many modules and features that are no use to us.

The features to our store that is most impactful is the Rental Module. Our music store thrives from rentals and the use of having the contracts and payments all set up through AIM is so easy and finely setup to use.

If anything for me it would be the smallest things such as getting the barcodes to be bigger. In essence the ease of being able to fix the barcodes that are being printed on the labels themselves

I like that it seems customized for the music industry.

Lang in correcting system issues. Not being able to request a specific Support Tech and the Support Tech not being able to call me. I really think [SENSITIVE CONTENT]
is amazing. Super helpful and knows the product. You have a gem and I would highly suggest that AIM take the steps to secure him long term.

It has the capacity to handle all day to day activities. When used as it is
designed, the software works flawlessly. The tech support is great.

When corrections are needed, some are not easily done without assistance.
There are integrated correction options for common errors, making those
much less troublesome. Note that terms and button functions are not universal across all modules.

The software is great with all the different features that it has and offers. I particulary like the reports function that allows me to generate my inventory, sold items, and sales tax reports.

The system was very easy to setup and intigrate with. There's a lot of functions that the software offers. You certainly need to take a lot of time during the setup to learn about the functions.

This is a great POS for our instrument sale and rental business. There's just enough flexibility in it without having to do everything freeform. The more we use it, the more we learn about new ways that it can help us. And the support option is great. Their staff is very knowledgeable and has been of tremendous help to us on several occasions. We've used AIMsi for years already, yet we're still finding new ways that it can help our business. The designers seem to have anticipated most of the needs of a shop like ours. Whenever we decide we want to do something new, we find there is an option in AIMsi for exactly that. That's a great sign of a well-designed product.

There are a couple of features that would be nice to have (ability to refund an initial rental payment in the system, reverse an approval return, etc.), but they're just things that would be helpful to us specifically. The only other thing that we really find irritating at all is that the formatting on the straight-to-email option isn't really compatible with Gmail recipients, so the large number of our customers with Gmail get invoices and the like that are very difficult to read and not very professional-looking. We get around that by printing them to PDF instead, but it would be nice to have it work in one step.

Really helps with the back room duties (accounting, inventory, planning, etc.). Great point of sale program. Bar coding is a must.

Getting quality support can be a challenge. Program has so many features that better documentation for using the features would help

Once you get the hang of AIMsi, everything is trackable. There is never any question about inventory, if or when a payment went through, or who still owes money. The auto-pay feature is also very beneficial.

AIMsi is way too difficult to use. It takes longer than necessary to understand and get used to. It crashes if you leave it alone for too long, and automatic payments aren't actually automatic - you have to go through a whole process to run stored cards, and you have to REMEMBER to do it.

The easy of use when in front of a customer. Helps speed up the process allowing customers save time.

Once in awhile I have some issues creating reports. Usually it is just my lack of computer skills causing the problems.

It handles almost everything under one roof. This is nice because we don't have to purchase multiple POS systems and record keeping software.

It can be a lot of steps to complete a task. Version 12 is supposed to be much easier though so I'm looking forward to it.

Saves time on the Sale, interactive A&D book linked to sale.

Manual updates to the system. That’s about it

It has a multitude of modules and we can customize it for our particular needs

No real dislikes. Ive been very impressed with all it does