Mailjet Reviews

The Customer Support is excellent. They are very proactive about identifying delivery issues, and are often introducing new features.

I wish it kept logs longer to help troubleshoot issues after they have happened.

Easy to use newsletter builder included, Can test the service a free plan including 6000 mails per month. Can be used as a mail delivery service such as an SMTP.

Required monthly subscription if you are sending more than 6000 emails per month. Somehow costly as compared to other services.

The sales people and customer support were very nice. If you were looking to use the free tier or send low volume of emails then MailJet will do the job (ie: in place of MailChimp) however, if you're looking at this v's constantcontact or sendgrid, selligent etc then I would definitely not go with MailJet.

MailJet do not want clients to use them as a databasing tool which means, if you have a segment of users who are engaged and opened 20 times in the last 30 days and you want to get those email addresses to push into facebook to find a look alike audience...you can't. MailJet won't let you get that data.

They also blacklist your softbouncing emails in the background and limit the characters in subject lines.

I appreciate Mailjet's wide range of features, which include automated email campaigns, real-time analytics, and an editable drag-and-drop email editor. I also value the software's free plan, which enables me to test it out before committing to a subscription plan. Also, the customer service is first-rate, with responsive customer service staff and valuable documentation.

The absence of customer care or technical assistance is one of the least preferred features of Mailjet software. the absence of substantial functionality and customization possibilities in the software can make it challenging for customers to adopt it to their own requirements. Moreover, users may find the software frustratingly slow to load and analyze data.

The API access and the visual email composition

The cost of product compared with another

Mailjet is very easy to setup as long as you have access to your domain DNS settings. I manage DNS through Amazon Route 53 so changes reflect quickly when I needed to verify DNS ownership. Once you confirm ownership, setting up email API is easy, and works instantaneously - as it should.

I started using Mailjet to send out server and website notifications. For this purpose it worked awesome. I had about 20 websites sending notifications out via MailJet and as long as the domain names were verified correctly it worked great. You'll run into problems if don't verify your domain so if you have issues check that first. Mailjet has an easy domain verification tool that will highlight any issues quickly.

For transactional emails and general emails from an email client MailJet worked fantastic - read the cons section for an area of trouble.

Since I had such good success using MailJet for our transactional needs, I started using MailJet a couple months ago to send out periodic marketing emails, it's a native feature within their dashboard so I thought it would be nice to consolidate email providers. Well, very quickly we ran into issues and they temporarily lowered my sending limits.

I was able to quickly provide them with the information they needed and they removed the sending limits after 7-days. From that experience, I limited our use of MailJet as a marketing platform, but recently used them again only to run into the exact same problem. But this time the issue was because of the volume of emails sent - not because of any bounce or SPAM notifications. The suspension this time resulted in a much more complicated process in demonstrating ownership over the list of email under my control.

I don't want to pick on MailJet too much on this subject of marketing emails; they position themselves as a transactional email platform, and for that, they're awesome. I only used MailJet for marketing purposes because they feature it in their dashboard and it's easy to use. But they seem far more strict in their email purposes than say MailChimp which seems to be setup more for marketing/newsletter type emails.

1. Has multiple plans to suit companies with lower budget2. Helps you verify email address of leads before broadcasting emails3. You can also do A/B testing using Mailjet

1. Live chat feature is missing. So you cannot get instant solution for your problems2. Email auto-response fails at time

The complete email marketing solution with advanced campaign management, mobile-optimized emails, list and contact management, CAN SPAM compliance, and seamless email distribution for businesses of all sizes

difficulty with the platform's user interface and finding certain features

I like that Mailjet is very simple to use. It has a clean interface, great documentation, beautiful email templates, and we can create our custom email templates as well.

There is no cons. There is nothing wrong I can think of, and I believe Mailjet team is doing a great job with their platform.

Mailjet is easy to use which makes it easy to create and send emails that looks professional. It also provides email templates that can be customized to suit your branding and messaging needs. Another good example is it deliverability, because it ensures that your emails will be sent to their inbox without being filtered as spam. It also has a reporting features to track your tractions like open rates, clicks and bounce rates.

I cannot say any negative about Mailjet since I haven't used other email marketing platform side this one. You can maximize the use of Mailjet if you have patience to explore the platform.

It's really easy to set up and get going on a WordPress site, and I liked being able to authenticate by confirming an email rather than by DNS if I wanted.

Their TOS and enforcement of it is absolutely insane.

One of my sites sends transactional emails for the purchase of firearms accessories (think like holsters, nothing regulated). They blocked my entire account and all sites associated because of that. I removed the site they flagged, thinking I'd get my account back.

The compliance team then had to review my account, and then said one site I had linked which does landscaping is also against their terms because they don't allow real estate sales/related services.

I should note, none of the sites on my account were sending any sort of newsletter or promotional emails. It was all contact form submissions and purchase receipts.

Mailjet offers more free emails than its closes competitor Mailgun. Mailgun has its own perks but if you want more emails per month go for Mailjet. 200 per day vs 1000+ a month for Mailgun. Mailjet wins when it comes to marketing emails.

Can't easily add/remove members in a mailing list. No DKIM off the bat.

Mailjet is quite easy to set up and use. The latest improvements that were implemented this year make the creation of nice looking emails for different platforms very convenient. User-friendly, colorful and intuitively understandable.

The most irritating thing about Mailjet is when the account is blocked for some reason and you message to the support they just say "Sorry, your domain triggered some of our security rules. We unblock your account". They never say what exactly is incorrect with the domain despite the fact that it could help their customer to improve his domain security or change the hosting. Or as another example, when you have just created your account, you may get the message "Sorry, your domain triggered some of our security flags. We cannot allow you to use our system." No any other clarification what exactly their security system didn't like. And you have to go to their competitors.

I like the amount of flexibility you have at the free level. I like the ease of dragging and dropping content to add or reposition. I like that it saves as a work in progress and you can go back and review old newsletters. I also like the detailed insight and stats.

That you can't move multiple sections at once. For example, I wish you could highlight a text box and an image at the same time and move them around together to relocate content. I also wish you could add dividers between vertical columns. If you have a 3 column section, I would like to divide with a line between. I wish there was a calendar feature as well to help with showcasing dates and events.

Hassle-free and fair limits on the free plan, with well-priced upgrades for running specific campaigns. Great deliverability as well.

Couldn’t find a way to see what unverified email addresses were being tried on our account as sender addresses (so we couldn’t fix those wrong outbound email addresses)

Freemium pricing structure
Good value for entry-level paid plan
MJML WYSIWYG Builder
Data-merge into stored templates
Email address shortcut to send to entire mailing list

There seems to be some question about the definition of a transactional message. My client's emails that resulted from visitors filling a form (a transaction, I would say) were blocked based on content filters and the support team didn't have a really good answer as to why, other than quoting their policy that the service is for sending bulk or transactional messages only. This issue may have been cleared up in the meantime.

So far, I have mostly only used the transactional emails. Our developer found this solution and it integrated with our platfrom through the API very smooth. My role was to create and design the email templates. It was very intuitive to use and has a vast feature set. I quickly setup 15+ custom templates within a few hours. The developer had them connected and running within a couple days.

The reporting is a bit confusing compared to other email tools I have used. When I had to go and find if someone was triggered a transactional email and it wasn't easy to find the information I needed.

this make the job we used for : send mail throught smtp and delivery ASAP

some mails are tagged as spam and so never read by receiver. We can go on next level on MailJet to have private IP but price is no more interesting compared on other competitors with more reputation

Free tier is available
API is available

Service becomes unstable once you downgrade your account

One of the first services we found when we searched on Google was Mailjet.
- It super easy sign up. Just fill a form and verify your email..
- There is a very short approval interval time, you can upload your list and then start sending right away.
- Approval is after you sent the first of your mails, so you get a lot of time to test everything and check where your emails end up and when.
- Full suite to design emails right on the website.
- Simple email design and all options right on your dashboard.
- Link and verify your domain to use to send emails.
- Per 1000 emails rate is lesser than competition.

- Some of our early accounts were suspended due to some list verification stuff. If needed, that should have been done before we started campaigns so that there were no interruptions.
- Emails get bounced sometimes even when the recipient address exists.
- Some emails still went directly to spam, so that should not happen.

Easy to start. In just a few minutes you can be up and running with your first campaign.
Generous sending and contact limits for the startup.
Good Wordpress support.

Nothing so far. Working as supposed with nothing to complain about.
If there was a wishlist, I'd like to see some kind of SEO and content AI based assistant.

It's an excellent mail service that I've had zero problems with. No outages, nothing. Which means I have no headache in trying to get something to work or maintain it.

Nothing, I honestly can't think of anything other than it's not free, but I pay a pittance for what I do get to use, which I can't complain about because it's so well priced.

Cheap in price. Normal dashboard. Kind of easy to use.

The support center is a joke. Once you paid, you get no one support.

Its easy to use, simple, and cheap for ammount of mail they offer.

I couldnt find option to read sent mail (to see mail content).

When it worked it worked. The ability to certify and permit specific senders on my account.

Sending suspended arbitrarily based on suspected spam. When email was verified by us as not spam we were told that Mailjet is not for inter-company/"personal" correspondence. We were looking for an SMTP service that could handle ALL our email and flag suspicious use (E.G. a sudden increase in email volume from a particular account indicating that the sender had been hacked and compromised). They are only interested in "transactional" and campaign email