BambooHR Reviews

We experienced a disaster when we migrated from Zenefits to another HRIS. While we experiencing such challenges, we found BambooHR and made the immediate switch. It has been a huge, pleasant adjustment for our company! After dealing with the customer service from Zenefits and the overall issues with the other HRIS, we finally landed in a place that provides a great product and great customer service that suits our needs. The implementation was incredibly smooth. Our rep, was knowledgeable, helpful, friendly, available, efficient, loyal to the brand, etc... She went above and beyond on all of her commitments, worked hard to keep us on track, and was available throughout all of implementation. Once we were in the product, I was concerned about not having an assigned Account Manager. But the customer service desk is well trained and a wealth of knowledge, so we have not needed an assigned account manager. Reports are incredibly easy to access, company metrics are incredibly easy to understand, the features provided solve all of our business needs, and employees enjoy using the product. Time off works well, the app is super helpful, the esign feature makes any HR project easier to complete, the approvals have kept all the correct parties in the loop. Onboarding has been a major improvement - new hires get to see their teammates before their first day, which new hires have loved! No glitches every time. So reliable. Lastly, they don't have contracts. They are a month-to-month service.

We wish there was more flexibility for integration, but I understand why they are choosy with their partnerships. We have to manually upload data into our payroll which has caused some errors. Also, the approvals aren't flexible. It's either all or nothing meaning - if a single participant involved in a multilevel workflow is out of the office, the entire approval is bypassed. I would like the flexibility to approve on the behalf of the absent individual while allowing the other participants to still play their part. Outside of that, we are very happy with the product.

Ease of use
Intuitive design and flow
Amazing customer service
Development team constantly on the move and open minded to any suggestion you have

Doesn't have a viable payroll solution yet to be a true all in one HR solution yet

The platform offers us a good management of the documentation of our employees. It is easy to make detailed follow-ups about the activity of each employee, and their work time. The same thing happens with the follow-up of the candidates, and their abilities, because this is very complete. Another advantage of bamboohr is that the work can be organized so that specific employees can manage the rest. Bamboohr has proven to be a very reliable service, with which we can support all the work reports of our staff, and much more. The platform has also been of great help to achieve a more methodical workflow, and for the whole team to be aware of the skills and talents of each member of the team. Thanks to this we can create work strategies based on these skills.

Bamboohr offers a quite poor smartphone application. This is much better when used directly from the web page. The Platform does not offer enough communication tools. It does not handle motors of revision of curricular summaries, and neither it allows to administer criminal records (in the case of the candidates).

When I rolled BambooHR out to my team, I had several people confess their initial reaction was, "oh no not another program to learn!" but once they got in there they were pleasantly surprised by how intuitive and easy it is to learn. They've done their research and crafted a solution that's simple and elegant, actually kind of fun to use, and does what all HR professionals hope their solutions will do - it saves me time! My favorite functions are the Applicant Tracking System and On & Offboarding checklists. I never want to hire without them!
BambooHR has excellent tutorials with screenshots and videos, and they provide webinars on best practices and getting the most out of thier platform. I can often find answers to my questions in their Help pages, but if not, I can email or call their support team and often get help right away. Their user support is unmatched. They could write the book on customer service for tech support professionals.

One of BambooHR's greatest strengths is its simplicity, but that also has its drawbacks. It's not as customizable as some other options on the market. There are some things I wish it could do that it doesn't. They are always making improvements though, and what they do have works great. I'd rather use a somewhat limited platform that works great than deal with a fully customizable one that doesn't work great, or that's difficult to learn and a pain to use.

I like that I can check all the documentation which is connected to each of employee. So you do not need to have thousands of folders saved on your computer. Everything is already stored correctly. And it takes just a few minutes to find the right document. What is more, you can customize the view according to your and company needs. But the best thing that I like that BambooHR has a great time-off management option. Employees submit a request, supervisor approves it and I got all this information well structured. BambooHR is a simple and easy-to-understand program. The design is really cool. But the best thing is that all the information about your employees is gathered in one place. Thanks to BambooHR HR managers spend less time for the organization of their work.

One of the problems is that when a supervisor or another person who needs to approve the time-off request is absent, there is no opportunity to approve it. I wish there was some kind of approval backup when another person approves time-off requests on supervisor’s behalf. Moreover, BambooHR has a very weak number of the integrated program. Because of that, we need to do a lot of work manually. Last but not least is the customer support. They are not capable to solve complicated issues.

Bamboo HR covers every aspect of employee administration and HR management.
The canned functionality and reports meet 90% of my organizations needs. The minor things that we discovered missing, we requested and Bamboo customized them for us - very quickly and at no additional charge.
The cloud based platform keeps my entire management team on the same page with their employees as well as with the other departments.
Bamboo is very intuitive and easy to use.
Bamboo allows you the ability to alter screens and develop your own specialized reporting.
Our employees have the ability to view and update their personal information and request time off through a free app.

I have nothing negative to say about the product.

The only thing missing for my organization (which Bamboo is researching at this time) is time clock integration. They do have time clock integration, but we use a facial recognition time clock and they do not have a solution for that product type at this point.

Bamboo is extremely user friendly. Even the Admin features are easy to use.

Nothing. When we first implemented, there were some features we would have liked to have, like more approvers on forms. We passed those suggestions on to Bamboo and eventually those features were added.

firstly, I would say it is a great all in one solution for HR arrangement, it is so easy to use, user friendly and convenient to get information about other employees like their email, phone numbers, their position in department, salary, and for other things and all this comes with a great storage of the data. It is very easy to ask for leave approvals. It offers a variety of features for different HR functions and that’s why it is a very organized way to keep information. It is also very secure, not allowing non-management people to see any personal details. So, I think that BambooHR is very supportive and useful for organization's and I hope u will find it interesting.

Although BambooHR seems to be an asset for company it has some little problems that are to be looked upon like organization chart gets unreadable when expanding, sometimes it gets harder to find links, when we have to send one single document to all, u have to do it individually, there is no 'select all' option there and if there was a time clock for employees it would be even more beneficial. It is not recommended to use this software if the company employee size is larger than 250.

So simple, effective, customizable. Customer service is amaaaazing. You can do everything you would possibly want and now they have payroll.

I literally don't not like a thing about Bamboo.

The UI, the ease of use and their incredible customer service team.

Their benefits module needs some work to really make it functional. I wish they had a benefits enrollment piece to make it easier to connect to payroll.

The employee pages for each employee are simply amazing. You can store a ton of information about each employee. This information rages from birthdays, hire dates to time off requests and performance reviews. The system does a great job of organizing documents for each individual. You can store employee reviews, I-4 paperwork and payroll documents. Anything you wish to save is available to store in this system.

The only complaint I have with this software is its inability to integrate well with 3rd party software. I am specifically referring to time clock and payroll software such as Deputy. BambooHR struggles at time to provide basic functions with this software.

We use BambooHR at the company that I work at and so far I have only had positive experience with this product. It's clean and simple to navigate in, has dedicated sections for personal and professional info, as well as sections for any benefits, additional conditions and statuses you might have. We use this for quarterly manager-employee reviews as well.
Requesting time off and work from home days is also extremely easy. The employee directory makes it really easy to find someone from a specific team, as well as view the team hierarchy and management levels. You can also view who's out of office and who has a birthday on a specific date, which comes in really handy sometimes :)

I'd say I don't see any negative sides to this software, except for, probably, site navigation at first, which becomes really clear when you click around a bit.

Professional-looking HR suite. most of the items an HR would need is here, from job posting, applicants' hiring to their last day at the company. leave accrual policy's can use the standard, though i have yet to figure out where to customize those policies. it is geared more toward U.S. companies, but i believe some customization requests for certain benefits and additional employee information can be requested. tutorial pages are readily available so the HR person will not be so lost in the vastness of the software. a list of available integrations is growing. basic asset management and tracking is also available to work alongside office admin/IT infrastructure guys

i was looking for a more guided employee setup. Employee account information can also be handy for payslip automation and reporting, but i guess that can be handled by a Comp+Ben software that can be integrated with BambooHR. Email alerts are also limited, so no templates of HR memos/notices and reminders are available, or this feature might be outside the standard package.

Very intuitive from an admin and user side. Shows the information in a very pleasing way. Makes managers love HR tools. Great benefit set up, easy to administere time off and do reporting. If you are an up and coming company wanting to use a great solution go with Bamboohr, everyone will love it.

Stay away from the Payroll side of bamboohr! This was a huge issue for us, good thing they are not one in the same, but their 3rd party payroll that goes with bamboohr was the worst payroll experience ever. They would pay incorrect amounts, take months to fix and didn't get our employees our W2's until late February. very bad. So, use bamboohr for the HR side, DO NOT for payroll.

What I liked most about Bamboo was the simplicity in setup. I registered for the product an in minutes new how to data entry employees. After meeting on the phone with one of their reps, I was able to setup a time clock and be ensured that W2 data would be drafted for employees in a place they could login and access. All of this functionality without having to break the bank.

Some of the system seems almost too rudimentary. I am concerned that the user experience for employees won't be similiar to ADP's self serve nature, ( I loved their back office). But it's definitely a step up from Paylocity.

user friendly, affordable, friendly customer service.

integration with benetrac didn't work well for us and some better/newer features (like audit history) costs more.

What I like most about the software are the onboarding processes. In the IT department, we are responsible for a number of tasks that need to be completed when an employee is hired. BambooHR is quick to notify us and allow us to complete these tasks quickly and timely.

I wish this software allowed for some customization around the performance review questions. We have some specific metrics that we use internally to track employee performance and it would be nice if we could add custom questions to the performance reviews.

I like that all of our HRIS and ATS functions are housed under one system. I also like that some of the features are customizable.

I don’t like some of the limitations. For example, when an employee who was an admin leaves the company, any of their outstanding documents that need to be signed are not accessible.

Gone are the days of having to print a huge stack of onboarding files. We have LOVED implementing BambooHR in our company. Our onboarding and offboarding processes have greatly improved by making all electronic with digital files and signatures. For new hires, they can review and sign off on many of the required documents before their first day which helps them be able to focus on other great things when they first arrive rather than piles of paperwork. Another great feature for us has been the Applicant Tracking System. We can easily view applicants, put them in a desired category, send emails through the system, and then start the hiring process right through there if we'd like!

There is so much that can be customized in this system which is very helpful. I think my only complaint would be that when we make a chance to an onboarding file, for example, we have to remember to update in the Files section in addition to the onboarding template which can be forgotten.

Very easy to use and the employees can understand their side. Bamboo performance is good but could be better if it was available on the app for the employees to access more readily.

I would like to see the app more functional for the employees. Currently the app only shows people gone from work in there division but since our company is small we would like all employees to see time off across the board. This app is just a time off request app. Needs more functions for this. Online version is great but the functions employees need are performance and files to look up.
Access to performance assessments would be great on the app. Our employees work in an environment where computers are not readily available. We work in rooms where wash down is going on and in coolers and freezers. Phone apps work best for our company. This app is lacking in functionality.

Handling our internal staff and sending on-boarding packages is nice, and it offers a good way to make things related to our staff visible to the HR department.

It handles time off policies really well and you can set a lot of internal specifications for the benefits your staff gets.

Customer support replies fast mostly on the same day.

It has a good user access differentiation, but if you're like me and would like a lot of customization on that side for the hiring front you'll find it a bit lacking.

It could have a lot more functionality in terms of employee self service and functionality, it gets little or no use from our staff on weekly basis with the exception of asking for time off, I would think that a more interactive platform for employees that allows for internal marketing and coordinating internal events.

The hiring functionality is new and it lacks a lot of organization thus it makes it very time consuming for the hiring staff, it's hard to process information and it doesn't generate any kind of report regarding recruiting so you'll have to do that manually, and since it also doesn't allow you to download your candidate database you'll have to manually count how many people went through each stage and generating statistics will take you forever. Thus if you need hiring functionality I'd recommend using another tool and doing your research taking your own internal process into account.

Also the API doesn't touch the recruiting platform at all and tech support won't be able to help with that because the recruiting platform works separately from other areas of the application.

The new hire onboarding and electronic signatures. I can have a new employee's new hire forms all filled out and auto saved into their profile before they start on their first day. The analytics are insightful and the layout of the pages are very user friendly. All levels of our organization are able to navigate through BambooHR with no troubles.

The performance management. It is Bamboo's way or the highway. Does not allow for much customization to fit your performance management process.

I like that you can have all the information you need for each employee on the company. Personal information, tracking promotions, salary, direct reports, emergency contact, track vacation requests, PTO, and so much more.

I wish we could get better training in order to use this tool to its maximum potential. I still feel we have many things that we don't know about.

It’s a great recruitment tool and it makes it so easy to segment both potential and current employees based on their abilities. It’s easy for employees to use and the information is well secured. Saves a ton of time with scheduling sick days or vacation time. The employee facing interface has gotten a lot of praise for being fairly intuitive.

The time management system can be a bit cumbersome and has little customization, which can be a problem when you want to track a lot of projects. The process of giving access to time management projects to certain individuals is very manual and can take more time than it should. Would have liked payroll capabilities too.

Very user friendly and meets 95% of our HR requirements in relation to recruitment, onboarding, offboarding, records management, compliance and reporting, performance management.

My only wish is that it was currently compatible/integrated with Xero with a more developed timesheet feature to enable online submission of timesheets as simply as booking leave is currently.