BambooHR Reviews

Managing employee data has been streamlined on BambooHR. Hiring and onboarding capabilities are among the capabilities that I like on this tool.

It has been easy to find the right talent through BambooHR.

Getting employee buy in and adoption is easy due to how intuitive the end-user experience is with BambooHR, especially with Google Single Sign On. As the administrator, I have the ability to make changes and implement things quickly on the backend without having to make a request and wait for someone else to make the changes for me. Having a streamlined and consistent onboarding and offboarding process ensures that new hires are set up for success and offboarding employees accounts and data are turned off in a timely manner.

BambooHR may not have as many robust features as some of the other HRIS out there, but they are always adding new features and making improvements, which is good to see. You may have to add some app integrations in areas like recruiting and benefits administration, if you want all the bells and whistles.

I love the fact that now using the mobile app, I can record time off, look at employees vacation days etc.

I wish you could integrate the calendar to an outlook calendar.

Bamboo is very easy to use and the Support is great. They always try to find a solution/workaround within the tool to help you accomplish your ask. The employees enjoy using it and find the interface engaging and fun.

I send in lots of suggestions on how to improve the features of BambooHR. BambooHR seems to focus on ones that I find no value in for the most part. Reporting, Request Signature, and the File section need greater focus.

The platform is highly customizable. BambooHR has an outstanding customer service team. They continuously look to improve and add additional features to include a COVID-19 tab, employee satisfaction survey, Reporting, employee well-being survey, 360 performance reviews through adding the feedback functions and more. I love their monthly pulse survey and their webinars that educate administrators on how to meet employees needs.

Not being able to include the Executive Director/CEO in the Feedback Assessment process for performance management.

For the price, this product has much to offer for a variety of areas of HR. The user interface is elegant and simple to use and understand. The customer support team is extremely responsive and supportive, even if the product can't do what I am asking.

Features, such as performance management, is overly simplified and could use a bit more to flesh it out a bit. The payroll system, which they acquired, isn't nearly as elegant, but is functional. The implementation process, while overall great, presented some challenges related to the first payroll run and the setup of benefits.

The performance management tools are invaluable, Goals create focus for the team and the reviews bring these together for an efficient but valuable process
The apps are simple to use, our employees use them all the time rather than employing administrators we can self-serve which offers better service for the employee, updating details or requesting leave when it is convenient for them

We don't use the benefit management much and haven't found this to be particularly useful
Whilst the reporting is good, there could be some improvements to scheduling to allow relative dates e.g. last month, last

BambooHR is very user-friendly, which is really nice for a small company that doesn't have one person dedicated to just HR duties. Employees very rarely have issues using it, and it has so many features included in each package. Customer service usually responds very fast and wait times for phone calls are not typically too long.

Occasionally the app crashes. Also, it requires that you assign each employee to directly report to someone else, which doesn't always make sense in a company structured like ours.

This software is able to be used for multiple avenues in HR. Everything from time off requests, calendars, employee database, documentation, and much more is quite simple to use and navigate.

I feel there are too many steps to adding a new employee and sending new hire packets. It is a little clunky and confusing as to when it actually goes through. There are many "review" stages before actually activating it and sending it through. I feel this could be a 1-click review and send option.

Document Tabs, Applicant Tracking, Reports

Would like more reporting capabilities from the documents folders.

As a one-person HR shop, BambooHR has made my professional life easier. The system is designed for small and medium-sized businesses. It is a web-based workforce solution that offers a variety of tools and features, like HRIS, applicant tracking, benefits management, onboarding, offboarding, leave tracking, customizable fields, reports, access levels, and more. It combines a multitude of HR functions into a single application. It effectively automated basic HR workflow, allowing me to spend more time on other crucial tasks. Forms are online and it has eliminated a lot of paper.

The customer support is very good.

I am not a fan of the new benefits upgrade. Only time will tell if it has helped me or not. I would like to see a total rewards compensation statement. All the data is in the system. It would be helpful to give employees annual total compensation statements.

The product is easy to implement , out of the box. The product is best for small to mid size companies, but especially if you have minimal processes to manage. The add on features of Performance and eNPS are simple to use and very effective. You can find workarounds for unique processes.

As a company continues to scale and grow, the incremental processes added become more difficult to manage with the system. A simple example is onboarding. Onboarding is only geared to true new hires. If you have an employee who is transferred to a new division within the organization and needs to be assigned new tasks that are well documented, the software does not have the ability to manage transfers.

The ability to format a document for e-signature would be incredibly helpful.

A little more flexibility in problem solving rather than simply suggesting to put suggestions on a future product launch list.

There are so many positive things I can say about this software that I am not sure I even know where to begin. Implementation was a breeze, the look and feel of Bamboo is clean and intuitive, and there are so many options for an organization to really make it their own through branding and customization. Additionally, I am a huge fan of the amount of administrative control I have within the system. For me, this was a huge selling point.

Nothing is perfect. Not even Bamboo. Although they have made great strides in enhancing some of their features, they're still not as robust as some other systems in some areas. However, as an administrator and an end-user, I do appreciate how they listen to feedback from their customers and it shows in their efforts to continuously improve their product. The only "con" that would make me reevaluate our relationship with Bamboo would be a drastic price increase without any new features to justify it.

The software is easy to navigate and employees love using it. We have integrated it with other applications which works well allowing us to keep track of training. Best use has been through Time Off, Perfomance Management, Hiring, Onboarding/Offboarding, eNPS Employee Satisfaction Surveys and the reporting is excellent. Also, very happy with help and support you get from the BambooHR team. I have asked for additinal tabs to track secruity clearances and various other things, nothing is too much trouble.

I would like to see the 'signature' aspects improved. I have starting using this a lot, but have issues with not being able to access external emails for contract signing capability. Also, when my forms are being completed, during the process of going from one person to another, the text runs off the form. It corrects itself once the final signature is complete, but this could be vital information which is missed by the final signer.

Very structured and helpful implementation, and very responsive support.
Love the ability to request custom fields to be created, including calculations.
Great standard, out-of-the-box reports, like Additions & terminations over a period of time, Headcount as of a certain date, Employee Turnover (that one was a lifesaver when it was realeased, much better than what we were doing internally so far!), Change History over a period of time for job-related changes.
I also love the fact that they are intentional in their product development: even though they request and collect product feedback, they want their product to remain coherent, i.e. they know what makes sense for them to propose as features vs. not (and recommend one of their specialized integrated partners if not), so that their tool always remains simple, legible, etc.
And I like their Panda mascot and in-navigation messages, down to humanizing error messages.

It will be pretty minor details, part of which will simply have to do with their client size positioning. As we were growing, I encountered director-level newcomers in our HR department who were used to the more prominent HRIS players, and to the ability to set up more complex workflows than BambooHR allows (example: self-service on employment letters, sending change notifications to other people than change approvers, allowing back-up assignees for tasks, etc).

One feature that I feel might need adjusting (but again, that's detail) is their "Who's Out" calendar, which is synced with their time-off feature: regardless of whether the person has booked 1 hour off or the full day off, it will look like the person is away for the whole day, which looks confusing.
Then two things come to mind on the analytics side, but again, they are minor and for more advanced users: I would love the ability to report on changes for personal details (beyond the audit trail report) and on custom fields. Then, custom calculation fields (which are already a great thing to have!!) are limited to the employment profile itself, i.e. you cannot return data fields from other employees' profiles, for example, who the manager of their manager is, etc.

The software is very easy to personalize to your organizations individual needs. Response from the help desk is usually within minutes, and their out of the box thinking ensures you will get the output that you are looking for.

BambooHR works great with other software programs that have HR in mind. If your backbone software is built for integration is industry specific and somewhat inflexible, it is more difficult to integrate the great features that BambooHR has to offer.

If I were a Panda (HR Administrator), I'd eat BambooHR every day. It's delicious compared to other common HR software forage I've tried. The modern look and feel of BambooHR is terrific. Our staff love the look and ease of use. As a one person HR team with 250 employees, BambooHR makes payroll, performance management, time tracking, and attendance a breeze. Take a nibble and taste the difference!

The two items as an HR admin. that can be time consuming and a frustration are tracking training and benefit administration. It would be amazing if BambooHR would integrate with training platforms for single sign-on and training status updates on the employee profile. We use a third part benefits administration platform for benefits enrollment. They take care of the file feeds to carriers and billing. Any changes on that platform then must be updated in BambooHR for the deductions to roll over to payroll. The extra steps take time and can lead to error.

• User-friendly
• Customizable (ie. you can have Bamboo set up tables that you can use to track your Medical Examiner’s certifications/driver’s licenses & set reminders for expiration)
• Hiring system ports directly into employee creation
• Applicant tracking system (automatically posts to Indeed, Glassdoor & ZipRecruiter)
• Onboarding / offboarding
• Standardized & customizable reports
• Org chart
• Company directory (the app is nice but offers less functionality than the website)
• E-signature for your forms to port directly into employee files upon completion & route as directed (ie. direct deposit can route to payroll or reimbursements to A/P)
• Asset tracking (you can set security levels to allow IT – or appropriate individuals to access / make changes / run reports for assets)
• Electronic approval process for compensation, approvals, and other customizable events
• Preview as user allows you / admin to see things as the individual sees them – really helps with problem-solving
• You establish access levels
• Track training (but very simplistic process)
• Works with single sign-on

• Lack of ability to set up onboarding tasks for internal promotions
• Training tracking is simplistic, they do offer integrations with LMS
• Doesn’t connect with our payroll system (although you could have someone build a custom integration)

Our business truly benefits from being able to track due dates for trainings and documents. Because we are education, there are a ton of clearances, health forms, and professional development that must be completed. Keeping this all up to date has been done in the past on spreadsheets and not available to everyone to see. Now we can access this as admins and be able to verify things are being done when they are needed.

We have also really enjoyed the integration of time tracking, to timesheets, to payroll. It has made our managers lives easier and saved a ton of time for them. it has also made everything seemless for me to run payroll and process benefits without thinking about it too much or taking multiple days to get it done.

I feel like we would really benefit from a follow up training or someone to talk to. Kind of like implementation where someone would just check in to see if you could be using things better or differently to be more effective. We do reach out to support a ton and they are great!!

BambooHR is super simple and easy to use. The software and the people behind it truly live up to the mission of allowing me to do what I do best (which is not HR management.)

Nothing to report in this section. BambooHR does exactly what I want it to.

I have implemented BambooHR as our primary HRIS system at 3 companies now. Bamboo is so intuitive training is a breeze. Whenever anything pops up I don't have an answer to Help desk is an IM away. Reporting cannot be beat. Hands down the easiest most intuitive HRIS our there for HR Professionals and Employees.

I wish there were more options within the review portal. Like having the ability to do quarterly assessments AND a formal annual assessment that combines all the quarterlies. Even though we have a quarterly assessment process at our Company people also want to traditional annual and we have to do that all manually outside of the system currently.

I have gone through implementation of payroll services with four different providers over the years and BambooHR was by far the easiest process with the fewest issues. While there was work involved, their expectations were very clear and they worked with us to determine the best way to manage unique situations specific to our company. The system is very intuitive and easy to use.

There are some small things here and there that we have encountered and have to work around, but customer services is always very responsive and help us find a solution. We have made suggestions to BambooHR's feedback team and they have already implemented some changes to help with some of these issues. They are always making improvements and additions to their products.

We are a small HR team and tracked everything on spreadsheets. This took an exorbitant amount of staff time to keep updated. I love the time tracking, our mother organization deducts leave one month after it is taken and so no one ever really knew how much leave they had. The electronic signature feature has been a game changing time saver. Supervisors being able to view employee documents at any time without having to come to our main location to pull the heavy paper file has been fantastic. And I always have current data at my fingertips including historical items that we used to have to go wade through old memos to reconstruct.

There's not much to not love. I wish there were a few more features on the application part. I wish I could have files stored that employees could fill out and forward to us without having to ask us to send them a signature request.

I advocated for BambooHR for my company as its first HRIS, and I believed it would be a major benefit to our company, and it has been. It's a major bragging right of mine that I found BambooHR at a conference, convinced my boss to sign off on it, and executed the roll-out and got most staff on-board with it as a concept. So, I like most things about BambooHR. It's intuitive for users and administrators alike. The setup was as easy as setting up a new company-wide software could be, with hands-on customer service and a robust information center. The hiring tool is phenomenal, and I have gotten so many positive comments from managers about how much easier their hiring process was with the hiring tool. I like how y ou can submit software suggestions to customer service and they take your feedback into consideration, and new features get rolled out constantly. It's just a great place to keep everything in one place and make HR more efficient, and it's a super dynamic tool.

Honestly, there's not a lot I don't like about the software. When we first got it, I would say its lack of payroll integration, but it's since integrated TRAX payroll with the software, which our accounting team is now switching to.

The look an feel of BambooHR (BHR) is amazing! Its almost like Facebook for recruiting. It is very intuitive for what it does and offers to the administrator and end user. The applicant tracking system is very easy to use and goes the extra mile with automation and thoughtfulness concerning on-boarding and then " flowing" into the core HRIS. The BHR system was chosen by a previous HR professional that clearly had a recruiting bias. Although important, more vetting should have been done to make a sound choice for long term success regarding the needs of a small to mid-size business.

Beyond what I described above there is limited functionality without also purchasing and integrating other systems through a "bolt-on" approach. By "Bolt-on" I mean that BHR will not automate between the core HR system of BHR and a timekeeping system, a payroll system, benefits administration system, leave administration system. The ability to have a robust system is possible but is not practical or cost effective with BambooHR. In order to get a full platform, covering the full life cycle of and employee, through BHR, a business would have to pay upwards of 30-40 dollars per employee per month. Simply put other options are available and far more robust with better long term results for less money- See my review of APS Payroll for an example.