Tugger Reviews

The Tugger platform and support from the Tugger team has meant extracting data from our field service management software (simPRO) to Microsoft Power BI seamless, pain-free and cost-effective!

The standard reports made available for free are excellent, and the customisations and bespoke reports that Tugger have supported us on have been just as excellent!

None! We haven't found any fault with the Tugger platform itself!

Tugger has revolutionised the way we can extract Data from the job management system we use; Simpro. By integrating Tugger with Simpro it has allowed us to visualise and analyse all aspects of our jobs from quoting and sales to project management, purchase orders and financial reviews including WIP, Profitability and Cashflow.

there was a bit of setup but once done it has just worked with minimal ongoing input

Ease of use and minimal maintenance or setup.

Nothing so far, seems to be doing everything we need.

Frequent extracts of data from HubSpot allowing for up-to-date reporting in Power BI.Supports the new API version from HubSpot meaning that all required fields were accessible (specifically, we were looking for the meeting attendees field).Very easy to set up.Helpful and quick support.

I am missing more information related to current and past Tug status.

The ability to have reports that automatically update from our systems has had a massive improvement on the reporting ability of the business. We are already wanting to plan further reports and dashboards to target our departments specifically, and using Tugger speeds up this process for us in terms of planning exports ect

Tuggers keeps using the original field headers within our system, even though there is the ability to replace these within the system. It would be nice if Tugger could pull these to make reviewing data easier.

- Easy to set up and integrate - the entire import process took less than one day
- Customer support is outstanding - extremely responsive and works to help customize the tool to your needs. Was on multiple calls with the Tugger team and they were always eager to help
- The one software that solved most of our pain points for visualizing our data from Hubspot - involved pretty complex visualizations and data set up that other software out there don't support

Nothing much! Our only minor concern is tugging data can take long sometimes

(1) Bridging to our operating system simPRO 8/10
(2) Standard generic free visualisations 7/10
(3) Bespoking visualisations they can share as part of their standard suite, 10/10
(4) Support 10/10
(5) Developing further products using TuggerApp 10/10

Nothing at the moment, as nothing has gone wrong

Ease of implementation and good customer service

nothing