SumUp Reviews

Not only did FiveStars help us design and sustain our loyalty scheme, but they also kept an eye on consumer experience to ensure that each new client becomes a recurrence. In other words, it's a snap to use. Consumers utilize tablets to sign up for our loyalty program, and when they do, we can send them upscale offers and deals to encourage them to purchase with us again and again.

A monthly subscription price is offered. The installation kit is included in the price, although it's not frugal. Actual results may not be presently apparent if you aren't proactive in your marketing efforts.

This software is awesome. My customers love being able to tap their cards in order to make payments. The tap and go feature is extremely convenient when I am at craft fairs or outdoor vending events. No more keeping money in a pouch.

Sometimes the payments go through an additional layer of verification, which is understandable but can sometimes be a strain on a small business.

Avoid of this company
They dont have any responsibility

Customer service is so poor
They dont care

I like that it easily prevents fraud
It makes payment processing and invoice creation and management easy
I like the security features of SumUp

Zero bad experiences with SumUp. It is the very best.

Easy to use and setup, payment terminals are paperless and not expensive.

The terminal is good but it's really fragile

Worked good at start then all went downhill

They took my money & never payed into my bank 5k

Minimal cost to get started, payment taken as a small percentage so no monthly outgoings or contract that could be detrimental to a new start up. User friendly app.

Difficult to cancel a payment once it's been sent to the machine (eg is a change needs to be made)

It is easy to use and helps us speed up the payment process.

We have no complaints about this product.

Ease of use, stable and the added bonus of a sim installed for external use.

We opted for the basic card reader and charger which functioned excellently during our early days at our busy little cafe. When attempting to opt for a POS system, we found a little resistance and limited customer service.

Nothing so far. Especially not their customer care.

That you can't change the language on the website so that one can send a payment request in the customer's language.
Their customer care is non existent.

The slick integration between EPOS and card payments, stock control, goodeats and reporting. The customisation options and intuitive interface are a lot slicker than other systems we've used.

We've found that some of the custom payment and cheque options including custom service charge amounts is slightly clunkier than other systems we've used.

I like the fact that SumUp is mobile. All I have to do is download the app to a device with the internet, pair the NFC reader, and go about my business. I don't have to charge the NFC often either. It lasts for days before needing a charge, so if I forget to charge it, I'm still good to go.

There is nothing at this time that I don't like about Sumup. It does the job.

SumUp is so easy to use, you can begin to take payments immediately!

Whats not to like about something that makes yor life so much easier!!

Loyalty programs strengthen the relationship between customers and the company, enticing customers to return to enjoy the rewards. By offering incentives, these programs encourage customers to make repeat purchases, which can contribute to sales growth. Loyalty programs allow businesses to collect data on customer purchasing preferences and habits, providing thus useful information to personalize offers better understanding customers, companies can target their marketing efforts more precisely, thus improving the effectiveness of their campaigns.

Setting up and managing a loyalty program may incur costs, particularly for issuing rewards, managing the associated technology and promoting the program.
Programs that are too complex can discourage customer participation if they find it difficult to understand the rules or keep track of their rewards. Some customers might be loyal primarily because of rewards, which can make loyalty less stable if rewards are changed or removed. In some industries, many loyalty programs coexist, which can dilute the impact of each and make differentiation more difficult.

I like that it charged the least amount per transaction made on my card reader. The reader is very easy to transport and ise

Nothing- I really like the system! It’s easy and responsive. The only thing I could say is that when you are trying to set up a transaction, if the customer no longer wants it, you can’t seem to press back on the card reader or app to cancel

I use fivestar quite a bit when going to Once upon a child to buy gently used clothes for my kids. It is based off of a points system and occasionally get coupons to certain places on it.

I wish more business would join fivestars. I feel that we are in a society now that a lot of people like having a rewards program and it's a good business builder for smaller businesses as well.

In my business the sumup card reader is critical as students and parents all naturally assume card payment facilities are available and setup for bank transfer etc was very straightforward

It seems certain cards (mainly amex) take quite a few days for payments to clear. No idea why

It is easy to use SumUp as we can use a barcode to pay for our sweets for charity at work

Nothing to dislike at the moment as easy to use and self explanatory

This app is very easy to use. I love how it send me my rewards and keeps them on point. I am able to search locations near me very quickly.

One thing I do dislike about this app is that I am not able to link a new business. When I sign into another device it does not transfer my coupons over to my new account.

The service is amazing and I able to get my point of sales done in a breeze

I don’t dislike anything about fivestars

Great software that allows easy membership management.

A little pricey but we’ll worth the cost.

Awful service disgusting customer service worst ever experience

Everything the worst company ever I have used disgusting customer service