Power BI Connector for ServiceNow

4.6 (5)
Enterprise-grade app for ServiceNow Power BI Integration

Overall rating

4.6 /5
(5)
Value for Money
4/5
Features
4/5
Ease of Use
4.8/5
Customer Support
4.8/5
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5 Reviews

Verified Reviewer
Overall rating
  • Industry: Information Services
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Fast and Efficient tool to visualize/analyze your Service Now data!

Reviewed on 20/10/2022

It has enabled me to quickly fetch client related data from service now related to SLAs,ticket queues,etc and have a visual representation of it thus helped me in my data analysis and in making data driven decisions.

Pros

1. Allows you to easily fetch realtime servicenow data2. Its like plug-in use functionality with good documentation support3. ServiceNow data can be easily visualized in the form of dashboards in powerbi4. Makes data driven decisions easiler 5. Support for data manipulation operations like filtering, cleaning makes it more customizable

Cons

1. More integration options can be added 2. Data exporting and importing speed can be improved

Response from Alpha Serve

Dear Customer,
Thanks a lot for your review.
Anna from Alpha Serve

Mohammad Arif Ul
Overall rating
  • Industry: Food & Beverages
  • Company size: 501-1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Data Visualization

Reviewed on 28/9/2022

I am very much comfortable with the Power BI and using it for my professional activities. This can be more enjoyable if the limitations (as mentioned above) can be consider to develop.

Pros

- Affordable. Free to use Power BI desktop and anyone can download and use for reporting without any payment.
- Simple to use i.e. excel format.
- Power BI report can be easily attached without compromising quality.
- Power BI is extremely feasible to connect with Data sources.

Cons

- Constraint in accepting new entry of parameters.
- There is no way of data cleansing solution in Power BI
- Reports and dashboards can be shared only to the users having same email domains.
- There are several component of power BI like Power BI desktop, P BI Services, P BI gateway etc which create more confusion on selecting the right component. It would be better if all the component can be aggregated and get in one platform.

Response from Alpha Serve

Dear Mohammad,
Thanks a lot for your review. We appreciate it a lot.
Anna from Alpha Serve

Rashik
Overall rating
  • Industry: Financial Services
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Great for short fast visualization but needs more tools

Reviewed on 9/10/2022

Pros

Easy to use. Easy to train
Works well for employees from various backgrounds

Cons

Connectivity needs to be better
SQL, python and other

Response from Alpha Serve

Dear Rashik,
Thanks a lot for your review.
Alpha Serve Team

Marijan
Overall rating
  • Industry: Maritime
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great product

Reviewed on 6/10/2022

Good to go.

Pros

A fully integrated and automated solution. Can be accessed by anyone, even by thise who don't have technical skills. Well-structured architectural design helped us to meet requirements. Workflow automation reduced hours spent manually exporting data. System capability aligns with our technical requirements. Helped with data quality improvements such as data formatting, structure, approval tracking and process transparency.

Cons

Not really a con bit more like clarification. Provides actual data, not real-time. But data extraction takes a couple of minutes.

Raquel
Overall rating
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Microsoft Bi

Reviewed on 22/9/2022

Tive uma uma experiência boa

Pros

Me ajuda nas minhas atividades diárias de uma forma geral

Cons

Gosto das funcionalidades nas atividades do meu trabalho.

Response from Alpha Serve Translate to English

Dear Raquel,

Thanks a lot for your review. We appreciate it a lot!

Alpha Serve Team