Power BI Connector for ServiceNow
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9 Reviews
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Power BI Connector for ServiceNow: Personal Review
Reviewed on 4/3/2023
Pros
I liked the fact that I could quickly and easily connect my ServiceNow data to Power BI, which made it simpler for me to visualize, analyze, and report on my ServiceNow data. My ServiceNow data can be quickly used to build bespoke reports and dashboards thanks to the connector. In addition, the connector incorporates the Power BI service, enabling me to share reports and work with others without difficulty.
Cons
The Power BI Connector for ServiceNow's lack of user-friendliness is among its least preferred features. To get the most out of the connector, you must have a solid understanding of both Power BI and ServiceNow. Additionally, there isn't a lot of customization options available with the connector when importing data from ServiceNow. Last but not least, the connector's documentation and support are scarce, which makes it challenging to troubleshoot any problems that might arise.
Response from Alpha Serve
Dear Reunaldo,
This is Anna, I'm Chief Strategy Officer at Alpha Serve. Thank you for your review.
I am upset to know that you're not satisfied with our support and documentation.
Could you please provide more details to me regarding your experience? I did not find any support requests from you to collect feedback and improve the support experience based on your review.
I would appreciate a lot to hear back from you.
Thanks,
Anna Odrynska
CSO @ Alpha Serve
- Industry: Information Services
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Fast and Efficient tool to visualize/analyze your Service Now data!
Reviewed on 20/10/2022
It has enabled me to quickly fetch client related data from service now related to SLAs,ticket queues,etc and have a visual representation of it thus helped me in my data analysis and in making data driven decisions.
Pros
1. Allows you to easily fetch realtime servicenow data2. Its like plug-in use functionality with good documentation support3. ServiceNow data can be easily visualized in the form of dashboards in powerbi4. Makes data driven decisions easiler 5. Support for data manipulation operations like filtering, cleaning makes it more customizable
Cons
1. More integration options can be added 2. Data exporting and importing speed can be improved
Response from Alpha Serve
Dear Customer,
Thanks a lot for your review.
Anna from Alpha Serve
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Great for short fast visualization but needs more tools
Reviewed on 9/10/2022
Pros
Easy to use. Easy to train
Works well for employees from various backgrounds
Cons
Connectivity needs to be better
SQL, python and other
Response from Alpha Serve
Dear Rashik,
Thanks a lot for your review.
Alpha Serve Team
- Industry: Food & Beverages
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Data Visualization
Reviewed on 28/9/2022
I am very much comfortable with the Power BI and using it for my professional activities. This can be more enjoyable if the limitations (as mentioned above) can be consider to develop.
Pros
- Affordable. Free to use Power BI desktop and anyone can download and use for reporting without any payment.
- Simple to use i.e. excel format.
- Power BI report can be easily attached without compromising quality.
- Power BI is extremely feasible to connect with Data sources.
Cons
- Constraint in accepting new entry of parameters.
- There is no way of data cleansing solution in Power BI
- Reports and dashboards can be shared only to the users having same email domains.
- There are several component of power BI like Power BI desktop, P BI Services, P BI gateway etc which create more confusion on selecting the right component. It would be better if all the component can be aggregated and get in one platform.
Response from Alpha Serve
Dear Mohammad,
Thanks a lot for your review. We appreciate it a lot.
Anna from Alpha Serve
- Industry: Market Research
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It helps Microsoft Power BI users access information saved in ServiceNow.
Reviewed on 11/3/2023
Despite the fact that the Power BI Connector for ServiceNow can be a useful tool for IT teams to learn more about their ITSM processes, it might not be the best choice for every organization or use case.
Pros
Users can track incidents and requests, monitor service levels, gain insights into ITSM processes, and analyze performance metrics by using this connector.
Cons
For users who are unfamiliar with Power BI or ServiceNow, the Power BI Connector for ServiceNow can be challenging.
Response from Alpha Serve
Dear Customer,
Thanks a lot for your review.
Alpha Serve Team
- Industry: Electrical/Electronic Manufacturing
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Share & Analyze Data seamlessly
Reviewed on 4/1/2023
Sharing data between applications and teams has been a useful tool for us and makes Power BI Connector supercilious
Pros
Easy to use & share data which integrates seamlessly with our CMS software
Cons
A complete tool that sometimes makes it difficult to disseminate easily to the Team
Response from Alpha Serve
Dear Brian,
Thanks a lot for your review!
Alpha Serve Team
- Industry: Maritime
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great product
Reviewed on 6/10/2022
Good to go.
Pros
A fully integrated and automated solution. Can be accessed by anyone, even by thise who don't have technical skills. Well-structured architectural design helped us to meet requirements. Workflow automation reduced hours spent manually exporting data. System capability aligns with our technical requirements. Helped with data quality improvements such as data formatting, structure, approval tracking and process transparency.
Cons
Not really a con bit more like clarification. Provides actual data, not real-time. But data extraction takes a couple of minutes.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Microsoft Bi
Reviewed on 22/9/2022
Tive uma uma experiência boa
Pros
Me ajuda nas minhas atividades diárias de uma forma geral
Cons
Gosto das funcionalidades nas atividades do meu trabalho.
Response from Alpha Serve Translate to English
Dear Raquel,
Thanks a lot for your review. We appreciate it a lot!
Alpha Serve Team
- Industry: Management Consulting
- Company size: Self Employed
- Used Monthly for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Mybi
Reviewed on 29/4/2023
En mi experiencia puede procesar dashboard interesantes
Pros
Poder trabajar con varias bases de datos
Cons
El software es muy bueno no tengo observaciones
Response from Alpha Serve Translate to English
Dear Anabel,
Thanks a lot for your review.
Alpha Serve Team
