Aloha Cloud Reviews

I now have information on sales and inventory movement. This is helping me with staffing and supply chain management.

Wonderful customer service, simple set up, easy to customize functions, menus and items.

They are an awful company. Their support system is a disaster. I don't know how many times I called NCR Silver for support and get a recording "hello we are experiencing an extremely high call volume. We will get back to you..." IF they get back to you it's hours later when customers have already left because we could not complete our transaction.

When my system was first set up, it was set up improperly based upon their support set up. After it was up and running it caused many delays where we could not input customers information and finalize the sale. So often, we received an error message "that item already exists and must create a new ticket" We call NCR Silver and was advised to proceed in an incorrect manner where the issues were never resolved. AFTER 3 YEARS OF THIS NONSENSE, It took my representative to resolve the issue after numerous hours on the telephone.

After all this, I asked for a partial credit to my account as they were responsible for the horrible software program. First, a manager would not even talk to me and flat out refused any credit. Then I asked for her manager. He did not even reply back to me.

This company is supposed to be a publicly traded company. Their program is horrible and customer support is equal par. HORRIBLE!!!! Ger professional NCR and the managers need to start getting involved with a customer instead of acting like they are holier than thou.....

Overall, it's been a mixed experience. Our local retailer got bought out by NCR and that's been a difficult process because the level of personal support changed for the worse. One of our largest deployments was delayed by six months+ because they couldn't supply us with hardware! Yes, NCR could not supply the stuff they manufacture. But again, that's not a software issue. Specifically software, it's been a good experience.

The POS system, like others, allows me to track business flow when not in the store.

This is our first POS and it has given us more access and flexibility.

I withheld final payment for the system until all the kinks were worked out and toward the end, I was told I was being given a discount of 10%. I still paid the full contracted amount that was agreed upon before the system was installed, but was confused how the discount was applied since the payment was the same. After many discussions, I finally understood: I was given a pre-purchase discount that sales personnel are allowed to give at their discretion. Someone in billing told me that "I was chosen" for the discount and it did not have to be given and she hoped that would show me their level of commitment. I told her, though the discount was appreciated when it was given months before, the initial discount had nothing to do with the service issues that occurred at installation, hence, that discount could not be applied to the problem. I told her that as a restaurant owner, I could not give someone a gift card as a gesture of generosity, and then, if when using it they had a bad experience, tell them, "at least you didn't pay full price"!

Just a great product that continues to solidify and evolve seemingly without changing a thing...if there ever was truly an old faithful in business software...this is and has always been it!

It makes placing orders for customers so easy because everything is right in front of you on the screen. We are able to take multiple orders at once with this software.

Overall I've been very pleased. I think it's obvious that NCR has taken it's decades of experience working with registers and retailers, fulfilling their needs, and applied it to the Silver app. It isn't the cheapest option on the market but it's way more reliable than any windows PC based POS. I'm not worried about viruses and windows errors or even brief power outages disrupting my business. If I have a wifi connection, I'm in business.

Completely mixed bag, usually negative. I especially disliked the phone call I received from NCR EMV development lead when I complained about th EMV pad being defective junk last year. The call was very rude and unprofessional.

The only times we got any communication was before and up to the sale. After that we only got to speak to someone when there was a problem. the programming of the menu items, modifiers, void/comp reasons etc. was clearly done by people that have never been in the restaurant business so every abbreviation and menu item had to be re-done by us which took up valuable time that we did not have. there is a log of all of the issues that were called in that has yet to be addressed by management. everyone seems to just want to pass it down the line and nobody has taken ownership of the problem and certainly nobody has offered a solution. Except for TOAST POS that we have replaced your system with. I will never do business with NCR again and will be completely honest with anyone whom asks my opinion or about my experience.

I have been so impressed. I have a lot of friends with restaurants, and I'm constantly singing NCR's praises. The fact that people use other ipad based registers makes no sense to me. This one literally pays for itself. in the amount I save by being able to use my own credit card processor.

Overall my experience with this product has been terrible. The system needs some sort of fix almost everyday, which could take 5 minutes or 3 hours. The customer service tends to have long hold times, and they will run you thru hours of testing even if you have already tried everything - seems like they just don't care and when you are trying to run a business it is very frustrating. If you run a business that does a couple of transactions an hour you will be fine, but it you have, or hope to have any sort of volume I would look elsewhere. Also, their technology isn't up to date...be sure you ask every single question and review other products before settling with this one.

Overall this product works very well, and is very easy to figure out if you sit and learn for a bit. There are many integrated functions that allow us to do many things within the system. The staff finds it very easy to use as well. Very few problems.

I like the product however anytime I have an issue i can get zero help i have been waiting on a supervisor call back for literally 2 motnhes every time i call i am told I need a supervisor and then I am told they will call me back and I STILL hve not got a call back and my systems are DOWN! Its INSANE!

Also with regular tech support I am constantly training NCR employees because they dont know enough about the systems to help me!

The system and software itself is good. It does what I need it to do and it does it efficiently and easily. Their customer service, however, is not always so good.

My overally experience has improved once we got the right equipment for our store. I can always reach a customer service rep when needed. I think that the price for the equipment and monthly service is fair.

Customer service has gotten worse of the last few years and most have no knowledge of the product. NCR Silver and NCR Counterpoint should be merged but within NCR neither business unit has any clue what the other does for customers.

It is too difficult to navigate the back of the house functionality. There are too many steps involved.

Its been id rate a 7 out of 10. It has helped but it is also limited.

It used to be awesome, but we are experiencing lots of errors with our credit card processing lately. After contacting customer service, we have received ZERO follow ups.

Overall it works great with ADP interface for timekeeping.