Cloudiway Reviews

Cloudiway

4.4 (31)
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Cloud-based migration and data transfer software

Overall rating

4.4 /5
(31)
Value for Money
4.3/5
Features
4.6/5
Ease of Use
4.5/5
Customer Support
4.1/5

87%
recommended this app
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31 Reviews

Christian
Christian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy, Good Support, and Reliable

Reviewed on 18/11/2024

Working with Microsoft 365 and numerous cloud-to-cloud migrations through Cloudiway has been a good...

Working with Microsoft 365 and numerous cloud-to-cloud migrations through Cloudiway has been a good experience.

Pros

Ease of use, readily available support team, and reliability are the key components.

Cons

Initially you should organize a meeting with support team to better understand the features of data migration tools.

Malik
Malik
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fully reliable migration. Seamless data migration.

Reviewed on 13/7/2024

Fantastic stuff, simple to use. I'm excited to use Cloudiway once more during my next transfer.

Fantastic stuff, simple to use. I'm excited to use Cloudiway once more during my next transfer.

Pros

The Cloudiway program was very user-friendly. Most things were very intuitive. Their online videos elucidated the things I could not work out.
It's very user-friendly and gentle on the users. Works for site, disk, and mail migrations. These are transferred very fast. There are fewer technological glitches as well.

Cons

The quality of Teams migration is poor. Burns licenses unnecessarily, and they can be expensive. Support is really poor.

Sathya
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Good Tool - Worst Support

Reviewed on 2/4/2020

Good Tool, has lot of scope to be great... but extremely poor support combined with arrogant and...

Good Tool, has lot of scope to be great... but extremely poor support combined with arrogant and bad email etiquette for customers in distress ... i dont care attitude of the support and even the management

Pros

The Tool has some great features and probably i am one of the users of the solutions for migrating teams from tenant to tenant. product is robust and good... could do better in terms of information on errors reported and... The calendar migration sections is like black cloud not information on migrated or not ... Need to work on the data loss side too much data loss in case of large mailboxes..

Cons

Worst Support, promised a lot before procurement but post.. only objective is keep forcing to buy subscription package.. very late responses... they dont care of your urgent scenarios ... they will ask you to wait for 24hrs before they respond.

Response from Cloudiway

Dear Sathya,

you are correct.

Respons time for free support is 8 business hours and done by mail exclusively. (But usually support is answering within 1 hour).

This is documented everywhere in our website, redisplayed when you are opening a ticket.

When our SLA are not meeting your expectations, we propose a dedicated consultant (paid services, and sometimes 1 or 2 hours may be sufficient) to give you access to phone calls, remote sessions, deep analysis, expertise of our consultants , high level expertise that cannot be delivered by support.

Verified Reviewer
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Supportive Staff

Reviewed on 26/9/2024

Data transfer was quick, and all of our questions were answered by the helpful service. Cloudiway...

Data transfer was quick, and all of our questions were answered by the helpful service. Cloudiway maximizes productivity and minimizes downtime.
Strongly recommended!

Pros

The outstanding service that was rendered, which guaranteed a smooth and convenient experience, has left us quite impressed. Its intuitive interface and streamlined migration process render it an indispensable tool for IT professionals, system administrators, and organizations seeking to navigate complex cloud transitions efficiently.

Cons

Even when there were a few smaller issues, the customer service was helpful, and quickly fixed them.

Dominica
Dominica
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to configure and capable of migrating large amounts of data

Reviewed on 23/7/2024

It has been very simple. The setup was seamless and the ease of use was perfect for not so tech...

It has been very simple. The setup was seamless and the ease of use was perfect for not so tech savvy users

Pros

Our company had a huge amount of data that we needed to migrate. We also have quite a large team so we needed to make sure we could add at least 50 as users. As the coordinator of this project, I felt that the price was spot on for the service and it was user friendly. It didn't take our team members long to already have a handful of successful data migration projects completed. As far as now, we plan to keep using their services

Cons

So far so good, no issues or complaints from anyone on our team.

Alternatives Considered

Kinsta and Pantheon

Reasons for Switching to Cloudiway

pricing
Neve Ira
Overall rating
  • Industry: Facilities Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Enhanced our organizational efficiency

Reviewed on 29/9/2024

Specifically, Cloudiway's expertise in data migration to the cloud has revolutionized our operations...

Specifically, Cloudiway's expertise in data migration to the cloud has revolutionized our operations, streamlining a previously cumbersome process. Their solution has made data migration and analysis remarkably stress-free, significantly enhancing our organizational efficiency.

Pros

Cloudiway has consistently proven to be an invaluable partner, delivering exceptional products and support.

Cons

Occasional downtime occurrences have been minor, the benefits of their solution have far outweighed any temporary inconveniences.

Felipe
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User friendly

Reviewed on 5/12/2024

With its smooth navigation and simplified interface, Cloudiway is an exceptional solution that...

With its smooth navigation and simplified interface, Cloudiway is an exceptional solution that strikes the ideal balance between comprehensiveness and ease of use. My confidence in the product has been strengthened by its ease of use, which has enabled me to manage migrations effectively.

Pros

Cloudiway's platform is notable for its thorough functionality and user-friendly design, which allow for fast migrations without the need for extra tools.

Cons

The entire experience has been outstanding, even though I needed help with the initial setup.

Grace
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Boosting Team productivity

Reviewed on 18/11/2024

We were able to move our mailboxes and files quicker and also archived all data without any hiccups.

We were able to move our mailboxes and files quicker and also archived all data without any hiccups.

Pros

Cloudiway's adoption has drastically enhanced our administrative efficiency and multi-site cooperation.

Cons

Even though understanding it requires substantial prior training and recurring customer support interactions. The platform's advantages greatly exceed these early challenges.

Aleksandra
Overall rating
  • Industry: Market Research
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great experience for easy data migration

Reviewed on 15/11/2024

The overall experience with Cloudiway was really positive. The support team was quick to respond,...

The overall experience with Cloudiway was really positive. The support team was quick to respond, gave great advice, and fixed all issues fast. They were flexible and clearly cared about helping, which made the whole data migration process way easier and more reliable. I'm truly satisfied.

Pros

Easy and stress-free data migration, with no extra software installation required.

Cons

I didn’t like that I couldn’t find more detailed instructions so I could better understand the steps and make sure everything was set up correctly.

Jaspreet
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Seamless integration and Good support.

Reviewed on 2/12/2024

Overall, I'm happy with it. Thanks to the support team for always being ready to assist.

Overall, I'm happy with it. Thanks to the support team for always being ready to assist.

Pros

Seamless integration and quick support when needed. My team is happy with Cloudiway.

Cons

The UI could be improved, and it sometimes lags, causing usability issues.

Maggie
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Streamlined Migration with Cloudiway

Reviewed on 26/7/2024

My experience has been easier than expected. The customer support team has been helpful in my times...

My experience has been easier than expected. The customer support team has been helpful in my times of need and I appreciate their transparency. Everything works together well.

Pros

What impresses me most about Cloudiway is it's ability to track and automate data migration in real-time, providing instant visibility into the process enabling us to quickly pinpoint and address any issues that arise.

Cons

No cons, would be interested to see AI features that will be coming soon.

KWILASA
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Seamless data Migration with Cloudiway.

Reviewed on 9/7/2024

Cloudiway's intuitive interface and real-time monitoring provided us with complete oversight and...

Cloudiway's intuitive interface and real-time monitoring provided us with complete oversight and command. Their exceptional service exceeded our expectations, and I wholeheartedly endorse them for a seamless and hassle-free migration experience.

Pros

Transferring data is now a stress-free process, thanks to Cloudiway. It offers a hassle free experience without the need for additional software installations. Cloudiway enables seamless data migration across various platforms for us, ensuring the security and integrity of our information throughout the transfer process.

Cons

Bit of a learning curve but becomes easier once you get going.

Virginiah
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Seamless Team Migration

Reviewed on 17/7/2024

The process is seamless and without any data loss. You don't need to install anything. It's a real...

The process is seamless and without any data loss. You don't need to install anything. It's a real time saver

Pros

I've had a great experience with Cloudiway, which has proven to be an invaluable tool for migrating teams from one platform to another. Its user-friendly interface and seamless setup process have made it east to use. The team behind Cloudiway offers good support and consulting services, ensuring a smooth transition.

Cons

While the domain transfer time is generally quick, I've noticed it could be improved. Overall, I haven't encountered any significant issues with Cloudiway.

Lorelei
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 201–500 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cloudiways stands out!

Reviewed on 14/8/2024

Moving all our important stuff from one place to another could have been a nightmare, but Cloudiway...

Moving all our important stuff from one place to another could have been a nightmare, but Cloudiway made it pretty smooth. It’s like having a pro on your side who just gets it. They handled the whole process quickly, so I could stay focused on what really matters—growing the business without any hiccups. Everything worked out great, but honestly, the time it took to transfer the domain was kind of annoying. I wish that part had been faster. Overall, though, it was a solid experience.

Pros

We avoided a disastrous data migration through Cloudiway's intuitiveness and expert support. This powerful tool made our transition smooth, allowing us to focus on business growth. With its simple setup and rapid domain transfer, it exceeded our expectations and ensured a hassle-free experience.

Cons

I had no major observations as cons but longer transfer time for the domain is bit of a concern.

Zainab Yusuf
Zainab Yusuf
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Effective data migration to the cloud

Reviewed on 31/7/2024

Being able to swiftly and effortlessly transfer our data between different cloud services has...

Being able to swiftly and effortlessly transfer our data between different cloud services has significantly improved our workflow.

Pros

Cloudiway really saved us from a big data mess! Their easy-to-use platform and helpful team made our move super smooth and stress-free. Now we can concentrate on growing our business without any worries. Cloudiway's platform is simple to use and doesn't require extra software for handling migrations. It can move all sorts of stuff like files, mailboxes, archives, Google Sites, SharePoint, Microsoft Teams, and more.

Cons

I have not found any drawbacks or problems thus far.

Perfect
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cloudiway, the best data migration tool

Reviewed on 7/7/2024

Just like it name, "Cloudiway" it has helped our organization tremendously is the aspect of data...

Just like it name, "Cloudiway" it has helped our organization tremendously is the aspect of data migration into the cloud space. It makes data migration and analysis which has been tasking so stressfree.
I would definitely recommend this to anyone. If you want to get more free time, give Cloudiway a trial.

Pros

One if the things i live most about Cloudiway, is it seamless and simplified method of cloud migration. It is so fast and easy to understand. It has been a helpful tool for the management of data in our organization.

Cons

We sometimes experience a little downtime but its nothing compared to its numerous advanges.

Collins
Collins
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Migration within minutes

Reviewed on 14/7/2024

Pros

Cloudiway has completely changed the way we migrate data. We're completely free of migration headaches with smooth surveillance, flexible transference choices, and continuous access. Furthermore, setup was really easy

Cons

Mobile device usability would be substantially increased by refining the layout and simplifying the menu selections.

Moises
Moises
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Our Migration Miracle Worker!

Reviewed on 14/7/2024

Pros

Migrating our entire company from [old platform] to [new platform] was a daunting task until we discovered Cloudiway. This incredible tool made the process smooth and stress-free. We migrated everything – emails, files, calendars, you name it – without a hitch. The platform is incredibly user-friendly, and their support team was always available to answer our questions. Thanks to Cloudiway, we're now fully operational on our new system with minimal disruption. I can't recommend them enough!

Cons

Depending on the data volume and complexity, the migration process could be time-consuming, especially for large organizations.

Natasha Taizya
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy Data complilation

Reviewed on 9/7/2024

Pros

That my data is in one place and i do not have to go across different apps or software.

Cons

Easier navigation would be appreciated for use even on mobile phone

Victor
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

100% reliable migrations

Reviewed on 3/2/2023

We have been working with Microsoft 365 for more than 10 years. We have needed to perform Cloud to...

We have been working with Microsoft 365 for more than 10 years. We have needed to perform Cloud to Cloud migrations on many occasions. Cloudiway has always been the perfect partner providing a very valuable product and support

Pros

Easy of use. Fantastic support. 100% reliable

Cons

Support is good, but could be quicker in their responses

Elham
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

This tool is not efficient and horrible support

Reviewed on 12/3/2019

Never ever invest one cent on this tool. This is the message I got when I sent an email to...

Never ever invest one cent on this tool. This is the message I got when I sent an email to Cloudiway manager:
"A custom mail flow rule created by an admin at cloudiway.com has blocked your message."

Pros

At first, we thought it's good that cloudiway supports different platform but when we started to use this product we can say Nothing we most like about Cloudiway.

Cons

We used it for office 365 to office 365 migration.
OneDrive migration had lots of problems. It fails constantly with no error message. Batch migration does not work and we had to manually migrate OneDrive for more than 100 users although we paid Cloudiway to use their tools.
Email migration does not support "inplace archive mailbox" unless if you pay double for each user. Sales didn't mention this to us .
The worst thing is support, they ignore your emails, support feature in their portal is broken and if you send support emails and complain they will BLOCK you!

Response from Cloudiway

We apologize if you had a bad experience with cloudiway.
You've been emotionnally impacted by your migration and wanted to write your experience in several places in Internet.

We had in February an issue with our support GUI and only mail alias was available.
In the meantime you used the sales alias for support and after several requests to redirect you to support, sales put a rule to stop receiving your technical mails.
Again apologize for the inconvenient.

Regarding your technical errors, we switched to Microsoft Graph Apis in February during your migration and we received the following message from your side:

"We noticed Cloudiway has changed OneDrive migration[...]. We had to go and change source and target connectors to use Graph[...] and we could get it working again. Now,[...] OD migrations in batch schedule are working fine and we didn't get any error since batch migration was initiated, so this is a good news Thank you.

Verified Reviewer
Overall rating
  • Industry: Furniture
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

About cloudiway

Reviewed on 20/6/2021

All over it’s helpful

All over it’s helpful

Pros

It’s user friendly and easy to use. Works for migrating mailbox ,drive and site. These things transfers quick.
There are less technical issues.help support is also good

Cons

Sometime data losses happen . Share point always don’t work well

Simon
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Good for Mailbox and OneDrive, not for Teams

Reviewed on 23/1/2023

When it works, it works well. When it doesn't, don't expect quick support or even quality support....

When it works, it works well. When it doesn't, don't expect quick support or even quality support. We're moving the client to another vendor for this reason.

Pros

It's a good layout and the documentation/help is good. Most of all, it seems to work fatly wekk.

Cons

The Teams migration is lacking in quality. Burns licences unnecessarily and can prove costly. Support is not great at all.

Jan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great product

Reviewed on 26/1/2021

Perfect to use when migrating tenant-to-tenant

Perfect to use when migrating tenant-to-tenant

Pros

Easy to use, and quick to setup and it´s working real nice.

Cons

Sharepoint migration not always work as you expect

Matt
Matt
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

O365 to O365 migration

Reviewed on 7/2/2020

Great product, and easy to use. I look forward to my next migration and using Clouiway again.

Great product, and easy to use. I look forward to my next migration and using Clouiway again.

Pros

Clouiway software was easy to use. Very intuitive (always was able to figure most out), but for things I could not their online videos were great.

Cons

No complaints about the software. Support is not available on weekends, was the only con.