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13 Reviews
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
O365 to O365 migration
Reviewed on 7/2/2020
Great product, and easy to use. I look forward to my next migration and using Clouiway again.
Great product, and easy to use. I look forward to my next migration and using Clouiway again.
Pros
Clouiway software was easy to use. Very intuitive (always was able to figure most out), but for things I could not their online videos were great.
Cons
No complaints about the software. Support is not available on weekends, was the only con.
- Industry: Furniture
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
About cloudiway
Reviewed on 20/6/2021
All over it’s helpful
All over it’s helpful
Pros
It’s user friendly and easy to use. Works for migrating mailbox ,drive and site. These things transfers quick.
There are less technical issues.help support is also good
Cons
Sometime data losses happen . Share point always don’t work well
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Good Tool - Worst Support
Reviewed on 2/4/2020
Good Tool, has lot of scope to be great... but extremely poor support combined with arrogant and...
Good Tool, has lot of scope to be great... but extremely poor support combined with arrogant and bad email etiquette for customers in distress ... i dont care attitude of the support and even the management
Pros
The Tool has some great features and probably i am one of the users of the solutions for migrating teams from tenant to tenant. product is robust and good... could do better in terms of information on errors reported and... The calendar migration sections is like black cloud not information on migrated or not ... Need to work on the data loss side too much data loss in case of large mailboxes..
Cons
Worst Support, promised a lot before procurement but post.. only objective is keep forcing to buy subscription package.. very late responses... they dont care of your urgent scenarios ... they will ask you to wait for 24hrs before they respond.
Response from Cloudiway
Dear Sathya,
you are correct.
Respons time for free support is 8 business hours and done by mail exclusively. (But usually support is answering within 1 hour).
This is documented everywhere in our website, redisplayed when you are opening a ticket.
When our SLA are not meeting your expectations, we propose a dedicated consultant (paid services, and sometimes 1 or 2 hours may be sufficient) to give you access to phone calls, remote sessions, deep analysis, expertise of our consultants , high level expertise that cannot be delivered by support.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great product
Reviewed on 26/1/2021
Perfect to use when migrating tenant-to-tenant
Perfect to use when migrating tenant-to-tenant
Pros
Easy to use, and quick to setup and it´s working real nice.
Cons
Sharepoint migration not always work as you expect
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
100% reliable migrations
Reviewed on 3/2/2023
We have been working with Microsoft 365 for more than 10 years. We have needed to perform Cloud to...
We have been working with Microsoft 365 for more than 10 years. We have needed to perform Cloud to Cloud migrations on many occasions. Cloudiway has always been the perfect partner providing a very valuable product and support
Pros
Easy of use. Fantastic support. 100% reliable
Cons
Support is good, but could be quicker in their responses
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
This tool is not efficient and horrible support
Reviewed on 12/3/2019
Never ever invest one cent on this tool. This is the message I got when I sent an email to...
Never ever invest one cent on this tool. This is the message I got when I sent an email to Cloudiway manager:
"A custom mail flow rule created by an admin at cloudiway.com has blocked your message."
Pros
At first, we thought it's good that cloudiway supports different platform but when we started to use this product we can say Nothing we most like about Cloudiway.
Cons
We used it for office 365 to office 365 migration.
OneDrive migration had lots of problems. It fails constantly with no error message. Batch migration does not work and we had to manually migrate OneDrive for more than 100 users although we paid Cloudiway to use their tools.
Email migration does not support "inplace archive mailbox" unless if you pay double for each user. Sales didn't mention this to us .
The worst thing is support, they ignore your emails, support feature in their portal is broken and if you send support emails and complain they will BLOCK you!
Response from Cloudiway
We apologize if you had a bad experience with cloudiway.
You've been emotionnally impacted by your migration and wanted to write your experience in several places in Internet.
We had in February an issue with our support GUI and only mail alias was available.
In the meantime you used the sales alias for support and after several requests to redirect you to support, sales put a rule to stop receiving your technical mails.
Again apologize for the inconvenient.
Regarding your technical errors, we switched to Microsoft Graph Apis in February during your migration and we received the following message from your side:
"We noticed Cloudiway has changed OneDrive migration[...]. We had to go and change source and target connectors to use Graph[...] and we could get it working again. Now,[...] OD migrations in batch schedule are working fine and we didn't get any error since batch migration was initiated, so this is a good news Thank you.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Tenant Migration
Reviewed on 13/2/2020
Pros
great support and consulting by the team
easy to use
very short domain transfer time
Cons
no relevant concerns so far.
very pessimistic time estimate for domain transfer
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A very good tool
Reviewed on 20/2/2020
Pros
simplicity, efficiency, assistance, price, updated with business needs, commercial contact
Cons
the interface is a little old and need a refesh
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
I needed to migrate between office 365 tenants
Reviewed on 26/2/2018
Automated migration, no data loss and no downtime for end users. Lots of items are supported and...
Automated migration, no data loss and no downtime for end users. Lots of items are supported and they offer coexistence solutions
Pros
Easy to use the process is automated and the platform is powerful. Great tool to migrate your workflows from one tenant to another. Nice tech team giving extra help for free.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Good for Mailbox and OneDrive, not for Teams
Reviewed on 23/1/2023
When it works, it works well. When it doesn't, don't expect quick support or even quality support....
When it works, it works well. When it doesn't, don't expect quick support or even quality support. We're moving the client to another vendor for this reason.
Pros
It's a good layout and the documentation/help is good. Most of all, it seems to work fatly wekk.
Cons
The Teams migration is lacking in quality. Burns licences unnecessarily and can prove costly. Support is not great at all.
- Industry: Pharmaceuticals
- Company size: 51–200 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Successfull Migration
Reviewed on 8/9/2020
We have migrated quickly and all migration support are finished 24h after the migration, 1st time...
We have migrated quickly and all migration support are finished 24h after the migration, 1st time in my career after more then 10 migrations.
Pros
It take care of everything, Mail/shared mailboxes/ressources/Teams/OneDrive all migrated in the same time in a limited time.
Cons
You need help or take one hour consulting to be sure everything is well setup before starting, but in a migration budget, this hour is nothing regarding the time you earn after in support issues...
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Easy to use product. Documentation is lacking. Support is next to non existent .
Reviewed on 26/4/2018
Pros
It's easy to configure. Migration rules are adequate. Having a cloud based migration tool is attractive as no infrastructure is required.
Cons
With migrations being a complex event having available phone support is very important . All support requests are email based with each communication taking 24 hours (they are in the EU). There is an online chat option, but it is a bot or unmanned. With the time sensitivity that occurs around migrations this kind of support does not meet the enterprise or small to mid size business needs. I would not recommend this product solely on the lack of support.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Bon produit pour des migrations Cloud vers Cloud
Reviewed on 19/12/2019
Pros
La simplicité d'utilisation, aussi bien pour la migration des Boites Mails, Drive et Site.
Les réponses rapides du support sur des problèmes techniques et les bases de connaissance.
Cons
Le site et les documentation sont toutes en anglais, un peu de français serais le bien venu, pour une entreprise Française.
