Cloudiway Reviews

Cloudiway

4.3 (24)
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Cloud-based migration and data transfer software

Overall rating

4.3 /5
(24)
Value for Money
4.1/5
Features
4.5/5
Ease of Use
4.4/5
Customer Support
3.8/5

83%
recommended this app
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24 Reviews

Dominica
Dominica
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to configure and capable of migrating large amounts of data

Reviewed on 23/7/2024

It has been very simple. The setup was seamless and the ease of use was perfect for not so tech...

It has been very simple. The setup was seamless and the ease of use was perfect for not so tech savvy users

Pros

Our company had a huge amount of data that we needed to migrate. We also have quite a large team so we needed to make sure we could add at least 50 as users. As the coordinator of this project, I felt that the price was spot on for the service and it was user friendly. It didn't take our team members long to already have a handful of successful data migration projects completed. As far as now, we plan to keep using their services

Cons

So far so good, no issues or complaints from anyone on our team.

Alternatives Considered

Kinsta and Pantheon

Reasons for Switching to Cloudiway

pricing
Maggie
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Streamlined Migration with Cloudiway

Reviewed on 26/7/2024

My experience has been easier than expected. The customer support team has been helpful in my times...

My experience has been easier than expected. The customer support team has been helpful in my times of need and I appreciate their transparency. Everything works together well.

Pros

What impresses me most about Cloudiway is it's ability to track and automate data migration in real-time, providing instant visibility into the process enabling us to quickly pinpoint and address any issues that arise.

Cons

No cons, would be interested to see AI features that will be coming soon.

Sathya
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Good Tool - Worst Support

Reviewed on 2/4/2020

Good Tool, has lot of scope to be great... but extremely poor support combined with arrogant and...

Good Tool, has lot of scope to be great... but extremely poor support combined with arrogant and bad email etiquette for customers in distress ... i dont care attitude of the support and even the management

Pros

The Tool has some great features and probably i am one of the users of the solutions for migrating teams from tenant to tenant. product is robust and good... could do better in terms of information on errors reported and... The calendar migration sections is like black cloud not information on migrated or not ... Need to work on the data loss side too much data loss in case of large mailboxes..

Cons

Worst Support, promised a lot before procurement but post.. only objective is keep forcing to buy subscription package.. very late responses... they dont care of your urgent scenarios ... they will ask you to wait for 24hrs before they respond.

Response from Cloudiway

Dear Sathya,

you are correct.

Respons time for free support is 8 business hours and done by mail exclusively. (But usually support is answering within 1 hour).

This is documented everywhere in our website, redisplayed when you are opening a ticket.

When our SLA are not meeting your expectations, we propose a dedicated consultant (paid services, and sometimes 1 or 2 hours may be sufficient) to give you access to phone calls, remote sessions, deep analysis, expertise of our consultants , high level expertise that cannot be delivered by support.

Virginiah
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Seamless Team Migration

Reviewed on 17/7/2024

The process is seamless and without any data loss. You don't need to install anything. It's a real...

The process is seamless and without any data loss. You don't need to install anything. It's a real time saver

Pros

I've had a great experience with Cloudiway, which has proven to be an invaluable tool for migrating teams from one platform to another. Its user-friendly interface and seamless setup process have made it east to use. The team behind Cloudiway offers good support and consulting services, ensuring a smooth transition.

Cons

While the domain transfer time is generally quick, I've noticed it could be improved. Overall, I haven't encountered any significant issues with Cloudiway.

Malik
Malik
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fully reliable migration. Seamless data migration.

Reviewed on 13/7/2024

Fantastic stuff, simple to use. I'm excited to use Cloudiway once more during my next transfer.

Fantastic stuff, simple to use. I'm excited to use Cloudiway once more during my next transfer.

Pros

The Cloudiway program was very user-friendly. Most things were very intuitive. Their online videos elucidated the things I could not work out.
It's very user-friendly and gentle on the users. Works for site, disk, and mail migrations. These are transferred very fast. There are fewer technological glitches as well.

Cons

The quality of Teams migration is poor. Burns licenses unnecessarily, and they can be expensive. Support is really poor.

Lorelei
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 201–500 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cloudiways stands out!

Reviewed on 14/8/2024

Moving all our important stuff from one place to another could have been a nightmare, but Cloudiway...

Moving all our important stuff from one place to another could have been a nightmare, but Cloudiway made it pretty smooth. It’s like having a pro on your side who just gets it. They handled the whole process quickly, so I could stay focused on what really matters—growing the business without any hiccups. Everything worked out great, but honestly, the time it took to transfer the domain was kind of annoying. I wish that part had been faster. Overall, though, it was a solid experience.

Pros

We avoided a disastrous data migration through Cloudiway's intuitiveness and expert support. This powerful tool made our transition smooth, allowing us to focus on business growth. With its simple setup and rapid domain transfer, it exceeded our expectations and ensured a hassle-free experience.

Cons

I had no major observations as cons but longer transfer time for the domain is bit of a concern.

Zainab Yusuf
Zainab Yusuf
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Effective data migration to the cloud

Reviewed on 31/7/2024

Being able to swiftly and effortlessly transfer our data between different cloud services has...

Being able to swiftly and effortlessly transfer our data between different cloud services has significantly improved our workflow.

Pros

Cloudiway really saved us from a big data mess! Their easy-to-use platform and helpful team made our move super smooth and stress-free. Now we can concentrate on growing our business without any worries. Cloudiway's platform is simple to use and doesn't require extra software for handling migrations. It can move all sorts of stuff like files, mailboxes, archives, Google Sites, SharePoint, Microsoft Teams, and more.

Cons

I have not found any drawbacks or problems thus far.

Collins
Collins
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Migration within minutes

Reviewed on 14/7/2024

Pros

Cloudiway has completely changed the way we migrate data. We're completely free of migration headaches with smooth surveillance, flexible transference choices, and continuous access. Furthermore, setup was really easy

Cons

Mobile device usability would be substantially increased by refining the layout and simplifying the menu selections.

Moises
Moises
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Our Migration Miracle Worker!

Reviewed on 14/7/2024

Pros

Migrating our entire company from [old platform] to [new platform] was a daunting task until we discovered Cloudiway. This incredible tool made the process smooth and stress-free. We migrated everything – emails, files, calendars, you name it – without a hitch. The platform is incredibly user-friendly, and their support team was always available to answer our questions. Thanks to Cloudiway, we're now fully operational on our new system with minimal disruption. I can't recommend them enough!

Cons

Depending on the data volume and complexity, the migration process could be time-consuming, especially for large organizations.

Simon
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Good for Mailbox and OneDrive, not for Teams

Reviewed on 23/1/2023

When it works, it works well. When it doesn't, don't expect quick support or even quality support....

When it works, it works well. When it doesn't, don't expect quick support or even quality support. We're moving the client to another vendor for this reason.

Pros

It's a good layout and the documentation/help is good. Most of all, it seems to work fatly wekk.

Cons

The Teams migration is lacking in quality. Burns licences unnecessarily and can prove costly. Support is not great at all.

Elham
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

This tool is not efficient and horrible support

Reviewed on 12/3/2019

Never ever invest one cent on this tool. This is the message I got when I sent an email to...

Never ever invest one cent on this tool. This is the message I got when I sent an email to Cloudiway manager:
"A custom mail flow rule created by an admin at cloudiway.com has blocked your message."

Pros

At first, we thought it's good that cloudiway supports different platform but when we started to use this product we can say Nothing we most like about Cloudiway.

Cons

We used it for office 365 to office 365 migration.
OneDrive migration had lots of problems. It fails constantly with no error message. Batch migration does not work and we had to manually migrate OneDrive for more than 100 users although we paid Cloudiway to use their tools.
Email migration does not support "inplace archive mailbox" unless if you pay double for each user. Sales didn't mention this to us .
The worst thing is support, they ignore your emails, support feature in their portal is broken and if you send support emails and complain they will BLOCK you!

Response from Cloudiway

We apologize if you had a bad experience with cloudiway.
You've been emotionnally impacted by your migration and wanted to write your experience in several places in Internet.

We had in February an issue with our support GUI and only mail alias was available.
In the meantime you used the sales alias for support and after several requests to redirect you to support, sales put a rule to stop receiving your technical mails.
Again apologize for the inconvenient.

Regarding your technical errors, we switched to Microsoft Graph Apis in February during your migration and we received the following message from your side:

"We noticed Cloudiway has changed OneDrive migration[...]. We had to go and change source and target connectors to use Graph[...] and we could get it working again. Now,[...] OD migrations in batch schedule are working fine and we didn't get any error since batch migration was initiated, so this is a good news Thank you.

KWILASA
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Seamless data Migration with Cloudiway.

Reviewed on 9/7/2024

Cloudiway's intuitive interface and real-time monitoring provided us with complete oversight and...

Cloudiway's intuitive interface and real-time monitoring provided us with complete oversight and command. Their exceptional service exceeded our expectations, and I wholeheartedly endorse them for a seamless and hassle-free migration experience.

Pros

Transferring data is now a stress-free process, thanks to Cloudiway. It offers a hassle free experience without the need for additional software installations. Cloudiway enables seamless data migration across various platforms for us, ensuring the security and integrity of our information throughout the transfer process.

Cons

Bit of a learning curve but becomes easier once you get going.

Perfect
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cloudiway, the best data migration tool

Reviewed on 7/7/2024

Just like it name, "Cloudiway" it has helped our organization tremendously is the aspect of data...

Just like it name, "Cloudiway" it has helped our organization tremendously is the aspect of data migration into the cloud space. It makes data migration and analysis which has been tasking so stressfree.
I would definitely recommend this to anyone. If you want to get more free time, give Cloudiway a trial.

Pros

One if the things i live most about Cloudiway, is it seamless and simplified method of cloud migration. It is so fast and easy to understand. It has been a helpful tool for the management of data in our organization.

Cons

We sometimes experience a little downtime but its nothing compared to its numerous advanges.

Verified Reviewer
Overall rating
  • Industry: Furniture
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

About cloudiway

Reviewed on 20/6/2021

All over it’s helpful

All over it’s helpful

Pros

It’s user friendly and easy to use. Works for migrating mailbox ,drive and site. These things transfers quick.
There are less technical issues.help support is also good

Cons

Sometime data losses happen . Share point always don’t work well

Jan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great product

Reviewed on 26/1/2021

Perfect to use when migrating tenant-to-tenant

Perfect to use when migrating tenant-to-tenant

Pros

Easy to use, and quick to setup and it´s working real nice.

Cons

Sharepoint migration not always work as you expect

Victor
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

100% reliable migrations

Reviewed on 3/2/2023

We have been working with Microsoft 365 for more than 10 years. We have needed to perform Cloud to...

We have been working with Microsoft 365 for more than 10 years. We have needed to perform Cloud to Cloud migrations on many occasions. Cloudiway has always been the perfect partner providing a very valuable product and support

Pros

Easy of use. Fantastic support. 100% reliable

Cons

Support is good, but could be quicker in their responses

Didier
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 51–200 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Successfull Migration

Reviewed on 8/9/2020

We have migrated quickly and all migration support are finished 24h after the migration, 1st time...

We have migrated quickly and all migration support are finished 24h after the migration, 1st time in my career after more then 10 migrations.

Pros

It take care of everything, Mail/shared mailboxes/ressources/Teams/OneDrive all migrated in the same time in a limited time.

Cons

You need help or take one hour consulting to be sure everything is well setup before starting, but in a migration budget, this hour is nothing regarding the time you earn after in support issues...

Olaf
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Tenant Migration

Reviewed on 13/2/2020

Pros

great support and consulting by the team
easy to use
very short domain transfer time

Cons

no relevant concerns so far.
very pessimistic time estimate for domain transfer

Chris
Overall rating
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Easy to use product. Documentation is lacking. Support is next to non existent .

Reviewed on 26/4/2018

Pros

It's easy to configure. Migration rules are adequate. Having a cloud based migration tool is attractive as no infrastructure is required.

Cons

With migrations being a complex event having available phone support is very important . All support requests are email based with each communication taking 24 hours (they are in the EU). There is an online chat option, but it is a bot or unmanned. With the time sensitivity that occurs around migrations this kind of support does not meet the enterprise or small to mid size business needs. I would not recommend this product solely on the lack of support.

Djamel
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A very good tool

Reviewed on 20/2/2020

Pros

simplicity, efficiency, assistance, price, updated with business needs, commercial contact

Cons

the interface is a little old and need a refesh

Matt
Matt
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

O365 to O365 migration

Reviewed on 7/2/2020

Great product, and easy to use. I look forward to my next migration and using Clouiway again.

Great product, and easy to use. I look forward to my next migration and using Clouiway again.

Pros

Clouiway software was easy to use. Very intuitive (always was able to figure most out), but for things I could not their online videos were great.

Cons

No complaints about the software. Support is not available on weekends, was the only con.

Marc
Overall rating
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I needed to migrate between office 365 tenants

Reviewed on 26/2/2018

Automated migration, no data loss and no downtime for end users. Lots of items are supported and...

Automated migration, no data loss and no downtime for end users. Lots of items are supported and they offer coexistence solutions

Pros

Easy to use the process is automated and the platform is powerful. Great tool to migrate your workflows from one tenant to another. Nice tech team giving extra help for free.

Natasha Taizya
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy Data complilation

Reviewed on 9/7/2024

Pros

That my data is in one place and i do not have to go across different apps or software.

Cons

Easier navigation would be appreciated for use even on mobile phone

VIE
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Bon produit pour des migrations Cloud vers Cloud

Reviewed on 19/12/2019

Pros

La simplicité d'utilisation, aussi bien pour la migration des Boites Mails, Drive et Site.

Les réponses rapides du support sur des problèmes techniques et les bases de connaissance.

Cons

Le site et les documentation sont toutes en anglais, un peu de français serais le bien venu, pour une entreprise Française.