SurveyMonkey Reviews

The Survey Monkey platform gives you a variety of ways to customize your surveys, including multiple choice, short answer, and true/false. It also allows you to easily duplicate previous surveys so that you are not re-creating templates you wish to use regularly. The platform also provides excellent analytics for reviewing responses and trends so that you can better understand and track the results of your surveys. The option to make surveys anonymous is also extremely beneficial for more sensitive topics. The best part is, all of this functionality is available through the free version of the platform. The mobile app is also incredible accessible and easy to use.

The ability to truly customize your survey (logs, fonts, footers, etc.) is strictly reserved to paid subscriptions. The free version of the application gives you up to a maximum of 10 questions, so unless you want to pay the monthly fee, your surveys need to be very concise. For business use, a monthly subscription requires a minimum of three users at $25 per user. This cost adds up quickly, so unless you are implementing surveys very regularly, you may not see the full value.

Survey Monkey made it extremely easy to create interactive surveys for our employees and for our customers so that we could capture both qualitative and quantitative data. Survey Monkey then provided a very easy to use interface to access and examine the data that we received so that we could make the relevant decisions moving forward.

The most challenging thing we found was tying the survey information back to a person to follow-up with them on their responses. While some surveys were anonymous we found that in general the way the data was provided to us did not allow for an easy way to connect the data back to the person who submitted it.

The part that I like most about SurveyMonkey is that the developer and user interface are extremely easy to use. I am able to make a survey for either my group or for other teams that I worked with in my company and I feel like this has helped me work much more efficiently because I'm able to get a sense of how people are feeling towards various projects or procedures that we have put in place in recent months.

I also use SurveyMonkey for my customers from my private business that I run apart from my position as a quality manager and it has given me incredible insight into what my customers want and need from me or what I could be doing better.

The part that I dislike the most is that SurveyMonkey is very limited in terms of the depth of knowledge that you can obtain through surveys. By the way, if you are using the free user interface, you are not able to really collect and analyze your data as good as if you were a paying customer for it.

SurveyMonkey has a very good survey structure that i find it is easy to building a survey form or poll with it. It adopt a drag and drop system to building the survey and no coding or technical skills needed to create a functional survey form. The survey result are presented in data visualization which really help me to see the data-set easier.

The template for poll survey form is limited and not have many choices unlike the survey form template. They should add more template for it as i am using more poll survey form than the regular survey form. It will also make the expensive premier plan more beneficial for me.

The possibility to design the survey according to your needs and even brand it. This way customers do not throw it away at first sight. Like every product, a good image and the first impression is the most important thing.

A lot of options charge you extra in order to use them. However, you can work with the free without any problem.

Ease of use - creating surveys, getting data out
Ability to keep archives, reuse templates
Easy to customize, plenty of online help

Can't access collected data if you downgrade your plan. Better save a copy!

It's free. That is the main appeal to me when I ran a small business, and also when I was involved with non-profit organizations that don't have a budget for professional surveys.

Survey Monkey has been around for over a decade (maybe even over fifteen years?) and it is a well-known name in many industry circles, certainly in the non-profits I worked with. People are much more willing to click on links to website names they recognize. SurveyMonkey is familiar and easy to remember, with a reliable track record.

SurveyMonkey is easy to use. In business and non-profit, the less time you have to spend training people, the better. The familiarity of SurveyMonkey means that plenty of people are already familiar with it. And even if they've never used it before, it's intuitive even for first-time users.

And finally, if you really are stuck, or you want to go beyond the basics, their help files and tutorials are beautifully arranged. As someone who is no stranger to website help files, this is significant. The layout allows you to find the category of help you need, and the tabs are so clear and simply arranged. You can glance quickly down their list of help topics and tutorials. This is a real time-saver, and other websites could learn from the clean design. Very impressive and easy to use.

It's hard to complain about free software. With all free software, there are limitations you don't get in the paid versions, which is to be expected, and I have no complaints about that.

Survey monkey allows you to be anonymous which allows the feedback to be honest. We use survey monkey in our organization to resolve conflicts and for the use of organisational growth. Since it can be anonymous no one have to fear to type what they actually think and HR will know how to move forward since the feedbacks would be considered honest and not forced.

Even though survey monkey is beneficial to our organization it as a few cons. We needed a method to use in our department to resolve an issue and would like to do so without anyone fearing to speak because they would be judged or the issue would have just gotten worst. So we decided to use survey monkey. I most say it got the job done but we had a few hiccups along the way. Firstly, the software isn't user friendly for beginners. It doesn't offer many selections when it comes on to customization. We had to choose from only 12. The package that you get at the standard rate limits you alot and if you want more you have to upgrade.

This app provides more options than other free counterparts like Google. It’s also for more aesthetically pleasing ‘s and I found clients more likely to participate with a survey monkey survey than others.

Exporting data is difficult with the free version. They also don’t maintain the information in their database past a certain number of months. It’s not impossible Since members can pay for more features, but free sole proprietor who can’t afford a pricey subscription it can be rather limiting.

Survey Monkey allows our Board of Directors to gather input from members quickly and efficiently. Questions can be tailored to provide data that powers decision-making on behalf of a diverse group.

We struggle to share access to features across our group of 8. It is awkward to collaborate in the creation process when developing our annual Member Survey. It would be handy to have a group access function to enable our leadership team to contribute and modify questions communally.

The GUI is easy to use and there are lots of features and options to create custom forms and/or surveys.Logic can also be easily added, allowing your clients to view different pages according to how they respond.

Data export is possible but could be more customizable, you often need to clean your data before performing any assessment. Data presentation is also quite limited in the number of charts and graphs you can display.

The thing about Survey Monkey that I like best are its survey templates. Survey Monkey has so many templates of surveys that are professionally built and designed. The questions that are in the templates are diverse, educated and are all designed with the purpose of the survey in mind. Each question in the templates have its own purpose and is important for the bottom line. I like that if you want to use a template but don't want a specific question or you want to add an additional question or edit an existing question - you can. Survey Monkey's templates are fully customizable.

I do not like that the Survey Monkey logo and branding appear on all surveys that you create with Survey Monkey. The branding even appears in most of the paid versions of Survey Monkey. I think that - especially if you are paying for an account, that you should be able to opt-out of having the Survey Monkey advertising or branding on your surveys. This is important because when you distribute a survey, you do so with the intention of getting as many responses to the survey as possible. In order for people to participate in surveys - especially electronic surveys, they must trust the source. I have found that many people are concerned when responding to electronic surveys that their answers or personal information will be shared. With the Survey Monkey branding - especially for people that are not familiar with Survey Monkey, it could decrease the likelihood of people trusting the source and responding. I think that all versions of Survey Monkey - even the free account - should have the option to remove the branding. However, I especially think that the paid accounts should have the option to remove the branding.

I appreciate the range of access to their products, that comes at no cost! aka the features that are Free :) I don't use their products enough to warrant a paid subscription, so being able to create a survey occasionally has been great for a committee I'm on, within my organization. Also being able to use polls to gauge real time reactions to changes within our workplace has helped drive pushback to undesired policies and also increase engagement of co-workers from seeing our peers wrestling with similar feelings/concerns, as they are happening.

As a user of a couple survery's that were sent to me from partner agency's - outside of my organization (which I tried to respond to while using my work computer & email) I could not tell if my response had been submitted at the end of the survey. One was to register for a training and the last page of the survey monkey registration questions was very confusing as to whether my information had been processed successfully and if I was in fact done with the registration form. I tried to re-enter the information multiple times but each time ended at the same spot. The page included a header on how to create your own survey monkey product but did not direct me on my status or next required steps. I had a very similar experience when presented with an employee feedback survey from a community based organization and I still don't know whether my survey responses were included in that analysis of work satisfaction!

It's intuitive and easy to use. Not only are things easy to customize, but their templates are helpful as well. There are often times when Survey Monkey suggests questions that I hadn't thought to ask!
One thing I particularly appreciate is how Survey Monkey (SM) provides the types of statistics that help inform the quality of your survey. If you have asked too many open ended questions, or made the survey too long, SM will tell you the likelihood that your survey will be completed by a user. It also tells you how long a survey will take to complete, making it easier to adjust the quality of your questions. Not to mention you can customize the themes and images appearing on your survey to make it look like you specially designed the survey from your website. I am a satisfied user of this software.

Only a few complaints.
- The "delete" or "undo" buttons can be confusing to find in various components of the survey creation. There are other useful tools that can be hard to find in your survey because of the vast amount of options available on the site.
- I wish there was a way to select multiple questions and duplicate them. You can only duplicate one question at a time, and that can be painstakingly slow if you have sections and subsections with similar questions.
- I am sure if you upgraded that this isn't a problem, but with the version we use, you can only have 2 people use SM at a time. In my company, we have 4 staff that use SM for their work. We have to keep logging off and getting approval to log on. Maybe that's on us though for not paying more...
- Creating the survey is easy. Analyzing the survey gets complicated. It isn't as intuitive to navigate. You have to take some time to play around with the settings in order for the information to display in a way that fits your preferences.

The nice thing about survey monkey is that it gives you an easy way to get opinions on various topics through a simple form. Furthermore, rather than having to create the form by hand, Survey Monkey does all the work. Choose your question type, input the question, and *boom*: you've got your first form up and running.

Since Survey Monkey is based on links, it also protects any user from inputting data twice to skew your results. It is not full-proof (the system uses IP addresses so a computer can only be used once. If you use another device, however, you could potentially reuse the link), but is certainly better than nothing.

Lastly, the way it displays the data for the person who created the form is easy to read and simple to comprehend. This makes it a breeze to manipulate your data and use it for whatever you need to use it for.

While there is a basic plan, Survey Monkey does have paid options. This means the basic plan is severely limited in options. You have a limited number of surveys, questions, and even responses. Customer support is even limited based on whether you pay money or not. While every program needs money to pay for their different employees, the price is certainly steep.

Furthermore, as far as responses go, it would be nice to group responses based on participant. Say you created a survey in which you were asking your employees to rank different staff benefits. If one person was unhappy with the company in general and gave 1 star to everything, it would group the responses for each question. You as the form creator would not be able to look at the results and be able to firmly say that it was only 1 person who was unhappy with everything instead of a few people unhappy with certain things. If you could group responses by the person responding as well, that would make everything a lot easier.

In my organization, we continuously need feedback from our clients, and one of the best ways we have found to collect this data is to do surveys through SurveyMonkey, since it is an easy-to-use platform that collects data in a fast way, What I like about SurveyMonkey is that it makes it easy to do the surveys since it has predefined forms. I like that it is customizable, and you can insert images and change the color of the interface as we want. The user interface is easy to interact even for a newbie, SurveyMonkey is an excellent platform to research as it has an easy way to present all the data that is collected.

Although SurveyMonkey has its own themes and designs, I would like it to allow me to upload my own designs and themes. It is something that should be improved so that the surveys are more personalized, and the design is better adapted to the image of the organization since the moment the survey is opened, you already know it is from SurveyMonkey. This is not too bad, but it should allow a design to be better adapted that goes hand in hand with the image of the company.

Survey Monkey is very easy to use and is great for sending out surveys to a large audience. Survey Monkey software formulated the feedback you receive back from customers in easy to read charts and tables. One of the features I really like about the software is that you can send different emails (or campaigns) from the same survey to compare different groups responses while still being able to look at the results overall. I used this feature this fall to send the same survey to four different groups. This allowed me to compare the satisfaction of each week of our programs as well as the satisfaction overall.

I had a hard time at first figuring out the different setups for each of the questions. It would be helpful if there was a definition next to the different settings. However, after a little trial and error I figured out what everything did.

This is an easy and interactive feature to use.The amount of customizable fields that can be used is helpful.Users that interact with the poll find surveys to be user friendly and quick. The survey user interface makes for quick answering- it is an efficient tool.

SurveyMonkey is expensive. A per use survey fee instead of a monthly subscription can be offered. I have had to pay for a monthly fee in order to use a survey once.Customer Service is not readily available and could be more accessible. For instance, a live chat feature could help solve any user issues right away- these problems often occur when creating a survey.Having a more in depth "how to" guide for users that are creating surveys would also eliminate any questions. Perhaps creating a forum for users to enter in any questions and answers would also help build a technical support community.Being able to integrate other products with Survey Monkey would be useful. For instance, I would like to be able to incorporate a Survey Monkey poll onto my custom website (Squarespace).

SurveyMonkey is extremely easy to use. I have set up several different kinds of surveys. I like that everything is so user friendly. There are multiple options for setting up each question and SurveyMonkey does most of the power lifting for you. As the person writing the survey, it's your job to write the questions and then inputting it into SurveyMonkey is a breeze. Drop down menus and real time feedback allows you to see your survey's design as you build it. Your questions can range from simple multiple choice questions to likert scale questions to free response. The possibilities are endless!

In the free version of this you are limited in the number of responses you can collect. It only allows you to collect 100 which works for some but if you have larger data collection needs you will need to purchase more features from Survey Monkey.