SAP Concur Reviews

I like how SAP Concur speed up the process of accounting by automating major repetitive accounting tasks such as AP and AR.

Mobile application on my Android system doesn’t have all accounting tools available on cloud apps.

It's a good product that configures well in our accounting system.

Incorrect approval process - needs to go to finance first, then the line manager.

The approval process that auto emails users and stays on top of them

Password changes. They make you change your password not a lot but its one of those set it and forget it things.

Booking and expensing trips both through concur means half the information is there already when I go to process expenses, saving me time and effort when Im tired from a trip.It is so easy to see what travel options are pre-approved by my organisation, making all the steps of a trip as easy as possible.I have never had any issues with expenses going through concur and all receipts can be easily uploaded.

Concur is a little bit confusing for a new user, especially if you are not familiar with processing expenses.Despite this, it is quickly picked up with a little bit of guidance from a more experienced user.

The mobile receipt feature keeps you in compliance without using a bunch of your time.

Reminders like taking a picture of an itemized receipt could save time and trouble when you fill out your expense reports.

It’s very impressive how we can manage to book travel efficiently. It gives the access to book everything at one place with lots of flexibility and alternative options.

It takes forever to load and shows error after completing the whole booking so we have to try filling out the information again.

Concur keeps all of our invoices in one place and allows all of our teams to review them without the hassle of invoices getting lost in the abyss of never-ending emails. Allows for comments from each user which can be viewed by all who receive the inv. Inv PDF can be downloaded and replaced, Inv extract captures each invoice line in excel which is useful. Duplicate inv. feature works great when OCR gets inv number right. Ability to edit invoices is great and we can see who changed what and the date using the audit trail but we can't export or capture this info.

It takes a min of 2 days to get an inv into the system but often takes longer and has taken up to 8, system often duplicates invoices or does not ever show up even though we get confirmation so we can't have them sent directly to concur, OCR sftw is not good, requires manual review. PO's don't work if you have to revise them. PO import also doesn't fully work and retains old info after updated. Thus PO/inv matching is useless. Does not offer inv. tracking so we still manually track them. No way to determine inv time w/ each employee or turnover time in a rept or export due to "system limitations." No useful/functional reporting. Auto routing does not work on project basis so we must manually route. No way to capture approvals w/ inv so we must screenshot every one and attach to PDF download. Can't use approval flows for projects and have to approve through comments and manually route. Employees can't see invoices after passing them to next person so finance still has to manually send copies upon request. System offers restrictions but all employees can access and change these settings eventhough they are not set as an admin and are supposed to have restrictions, which means they could bypass final review by accounting. Employees often chance currency type for other countries not knowing we pay in USD only, we can't lock this so the export fails if we don't catch it and finally; it took almost 4 months to get up and running w/ concur so we didn't even get to use free trial.

I like that concur is a program that can track your personal and work expenses. You can link up a credit card, and once you charge an item it goes directly to Concur and whos up on a list for you to add to a current or future expense.

I also like how Concur has a phone App to let you upload receipts on the go so you don't have to carry them around everywhere with you.

This program is not very user-friendly. It seems like it is an older progam that has been around for a while, so it works, but not as fast and easy as a more up to date program. This is the only expense program I have ever worked with, so I cannot say if it is better or worse than others. I have to use it for work, but I really wish my company would source a newer easier to use program.

I have to relink my credit card, and could not figure out how to do it online. It is linking, but it is linking my other 2 personal accounts that are at the same company, which I do not need linked. I cannot figure out how to fix this! This was actually kind of frustrating, because I searched the concur site on how to fix my problem and could not find an answer. I then searched for a phone number of who I could call that could help me, and I couldnt even find a phone number to call! I gave up on fixing this - as my card does link, I just delete the other items that I don't need linked - but it shouldn't be that hard! So for that, I gave customer support not a great rating here.

Sometimes an amount will upload wrong, and I cannot edit the amount. I usually just detach the receipt, delete it and add a new item with the correct amount and attach the receipt, but then the card charge is not linked, and my company needs them to show they are linked.

I wish the matching process was a better, as well as the nightly hotel charges too.

I find that Concur is fairly customizable and has many modules which can touch many points of our business. We use Expense, Invoicing, the travel booking program, and am implementing PO's now.

Hard to describe what I like least because there are so many things, compared to other programs, that I dislike. Though I am super disappointed after one year, with the Travel implementation, I think overall, what I am most disappointed with is the inability for Concur to know their own product enough to be able to support it. I say this because it's taken me about 6 months of prodding and research to finally get to a person within Concur to help my company implement Concur PO's. I was told that Concur can't do Blanket PO's and I just kept asking and prodding until I got to a person who actually knew that part of the system well enough to help me build a business case to implement Concur PO's. Thats just one example though overall, I find that customer support is geared to only answer obvious questions. They respond to specific questions by sending 34 page documents for me to read through in order to try and glean my own answer.

I like most how easy the process of reimbursement of expenses became after implementation of Concur. Everything happens in one place (uploading the documents, approval and then export into accounting software and final reimbursement). Thanks to the fact that different person is responsible for each step, there is a 100% transparency and control ensured.

For someone who doesnt have any experience with similar software, it can be quite difficult the orientation first, but since each person tends to have repetitive expenses of same/similar type, its a question of time to learn how to use all the functions properly. Once learnt, you will never want to go without.

SAP Concur is a crucial asset that help me save time by eradicating manual accounting tasks.I do not record errors when paying vendors by incorporating 2 and 3 way matching tools which detect discrepancies rapidly.

Ever since 2019, I have been using SAP Concur, and I hardly encounter issues at all.

Concur is a great way for a company to manage employees' expenses. You can customize and input your own controls to ensure that employees cannot take advantage of the system and that any fraudulent activity is prevented.

The one part that SAP Concur could improve upon is that they could provide more flexibility with the missing receipt affidavits. At our company, we require employees to have itemized receipts along with the credit card receipt to verify the legitimacy of their purchase. If an employee is missing one of them, they can attach the receipt that they have, but cannot create a missing receipt affidavit for the one they are missing.

My university requires us to use Concur to file all of our expenses for job-related travel. At first, it seemed like a nice system. I used to app to take pictures of receipts, which was handy. Also, it seems that they very recently upgraded their system to make it more usable.

Almost every time I submitted an expense report, it was returned with errors. I am a PhD candidate, and for the life of me I could not seem to get these reports correct. One big problem was that my departments gives us per diem for food expenses, but Concur would always create an error if our total expenses did not add up to the exact amount of approved funding. So I often had to worked with our department secretary to manipulate the expenses so that the system would accept my report. The business office at my university was no help either. In fact, they seemed to be purposely obtuse about Concur. In summary, using Concur was honestly one of the most frustrating experiences of my graduate career, which says a lot. There were multiple occasions where the business office made a mistake in an account number, blamed me for it, and then it ended up taking many months and lots of arguing before I finally got my reimbursement.

I like that travelers can attach receipts to individual charges. Travelers and approvers can sort expenses by date, dollar amount, expense type, etc. Organizations can customize Concur to add their own requirements and security warnings. I like that if you choose to print an expense report and click the PDF button, it generates a complete packet with all the receipts and backup documentation.

Our organization has the Request and Expense modules, and the two don't talk to each other very well. Travelers are frustrated that they have to enter the same information and upload the same documents over again when they submit their expense reports. The expense itemization for lodging is tedious.

As an approver, Concur limits my ability to make corrections. I have to send the expense report back to the traveler with detailed instructions of which fields to change, or I need to send them the step-by-step instructions to add me as a delegate so I can make the corrections on their behalf. I wish approvers automatically had delegate authority so we could make the necessary changes, then route the revised expense report to the traveler to review.