Acumatica Cloud ERP Reviews

Acumatica Cloud ERP

4.4 (106)
Building the future of business, together

Overall rating

4.4 /5
(106)
Value for Money
4.2/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support
4.2/5
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106 Reviews

Tony
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Acumatica Review - From the perspective of a consultant who used to work in supply chain

Reviewed on 9/3/2023

Pros

Acumatica has unmatched customizability to fit any and all organizations' workflows. From my experience, end users pick up on how to get the most out of Acumatica customizations fairly quickly.

Cons

Though Acumatica has great courses that helps people get through the learning curve as soon as possible, I do wish that there were more videos for visual learners. Some courses only has learning guides and not videos.

Natasha
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good software for the price

Reviewed on 21/11/2022

Good software. Like most ERPs, it's very basic out of the box and you will definitely go through a...

Good software. Like most ERPs, it's very basic out of the box and you will definitely go through a painful implementation process, needing to rely on a team of good developers (it's critical to have one for this software as it's not easily customizable as Salesforce, for example). Accounting is not basic, so you will have most functions that Quick Books have(it's just more rigid and it's harder to correct things because it's an ERP and all transactions are intertwined with Operations and Sales portions of the software).

Pros

Accounting is pretty developed, it's a full ERP, and as long as you "feed" the right information from your CRM/ Field units, everything works great together. You can sort and filter most list views which is very helpful if you are trying to find discrepancies.Basic reporting is available. The system is pretty reliable and rarely goes down.

Cons

Data storage is very old school, you have to upload files one by one and click to open them one by one to see what's there. No preview is available. Each file opens in a different window/tab, so it's pretty hard to look through a bunch of photos from field techs, for example. This software can be glitchy when it comes to upgrades and updates. The more you customize, the harder it gets. Hard to customize reports and forms on your own (if you aren't a developer).Lots of extra fields everywhere and removing/hiding them is very tedious

John
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

If You Need A Good System, Try Quick Books. It Has Better Options Than Acumatica

Reviewed on 14/7/2023

The realization that we made a honorably mistake and should have selected a different system. And I...

The realization that we made a honorably mistake and should have selected a different system. And I fear that when we express our frustrations that they will kill off our service as they have expressed this directly to me in a veiled threat during one of our conference calls.

Pros

At this time...Nothing. Internally we call it Crapmatica.

Cons

Acumatica ERP software, in my experience, has been quite disappointing. It falls short in several areas, and I can't help but feel frustrated with its limitations. One major issue is the lack of basic reporting features right out of the box. Unlike other accounting software, there is no intuitive "drill down" function available anywhere in this ERP system. Instead, finding information requires a tedious search or running multiple reports on top of each other.What's worse is that certain essential reports are simply missing, forcing users to rely on costly implementation services to create custom reports. Even then, any necessary adjustments come with an additional financial burden. This lack of flexibility and the associated costs are significant drawbacks.The payroll system, a critical component of any ERP, is another letdown. Despite its high price tag, it fails to deliver reliable functionality. This can cause major disruptions to business operations and create unnecessary stress for users.Furthermore, when it comes to analyzing sales data and estimating costs and hours spent on a specific customer during the opportunity phase, Acumatica proves to be inadequate. The system lacks the necessary tools to input this information for opportunities, such as quotes or bids. This limitation severely hampers the ability to make informed business decisions.I could delve into more grievances, but it would only escalate my frustration. I do not recommend this system.

Alternatives Considered

NetSuite

Reasons for Choosing Acumatica Cloud ERP

to update from an old accounting system to a complete ERP

Reasons for Switching to Acumatica Cloud ERP

for the payroll! which doesn't work.,

Response from Acumatica

Hi John, thank you for sharing your feedback on Acumatica. We are very sorry to hear about your experience so far. Could we have someone from our product/customer success team get in touch with you to discuss and address your concerns?

Melissa
Overall rating
  • Industry: Furniture
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review1

Reviewed on 10/8/2023

Pros

There is Stability and ease of use - customization ability

Cons

Slowness after time - GI screens take a long time to pull up all data when searching

Chris
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Flexible and Growth Oriented

Reviewed on 30/3/2022

We've been extremely pleased with the system after our first full year. Having a government...

We've been extremely pleased with the system after our first full year. Having a government auditor (DCAA) review the system and gain approval was nerve wracking, but they were very impressed with the system. The flexibility for a growing organization that struggles with blockages has really allowed us to focus on our growth initiatives instead of worrying about our system.

Pros

The flexibility the system provides allows our team to work in different aspects of the business while addressing our individual needs and having data connected. Being able to search is a very big pro for us. While we have some customizations for our DCAA compliance, the majority of the system is native and comes down to configuration, which was a requirement for our ERP selection.

Cons

Some of the controls can be improved as once something has been submitted/approved, it can be hard to fix upon reviews (ex. Journal Transactions can't be adjusted once released, so you have to reverse the entire entry and start again). There are a lot of tables that are named similarly, so building inquiries or trying to find the correct table and field can be challenging.

Reasons for Choosing Acumatica Cloud ERP

It was time for a true ERP that could be used as a backbone for growth in the organization.

Switched From

QuickBooks Desktop Pro

Reasons for Switching to Acumatica Cloud ERP

The pricing structure, flexibility, ease of user interface, integration capabilities, and overall robustness of core functionality.
Brian
Overall rating
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Acumatica Review

Reviewed on 27/10/2022

Overall excellent, highly recommended.

Overall excellent, highly recommended.

Pros

Essentially unlimited number of open concurrent sessions, works equally well around the world

Cons

Issues that require the Acumatica Dev team's assistance can be slow to resolve

Alternatives Considered

NetSuite and SAP Business One

Reasons for Choosing Acumatica Cloud ERP

Needed a scalable web based ERP tool to support growth in the business.

Switched From

QuickBooks Desktop Pro

Reasons for Switching to Acumatica Cloud ERP

Better fit, value, and ease of use.
Chris
Overall rating
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Initial Impression Is Good

Reviewed on 13/5/2022

Pros

We have been working to implement Acumatica for over 2 years with the initial phase of the rollout being 2 months old. While we have many bugs to work out in the software development, the initial impression is huge as our company grows larger. Compared to our previous ERP, Acumatica will allow us to venture further in reporting, manufacturing, accounting and other features.

Cons

Nothing against the software per say, however it can be very lengthy to develop into exactly what you want in an ERP. We've worked tirelessly with a consulting company to help us create the perfect software.

Jamine
Overall rating
  • Industry: Facilities Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Purchased with Aspire

Reviewed on 13/7/2023

Overall, Acumatica has done very well for us.

Overall, Acumatica has done very well for us.

Pros

I like that it syncs well with Aspire. We love the reporting - our rep at High Touch helped greatly to set up the entire system and reports.

Cons

The credit receipts from Aspire do not sync over to Acumatica. This should be rectified sooner rather than later. Also, writing reports is not easy; we used our rep at High Touch to write all the reports.

Alternatives Considered

Sage 100

Reasons for Choosing Acumatica Cloud ERP

Recommended by Aspire sales team.

Switched From

Sage 100 Contractor

Reasons for Switching to Acumatica Cloud ERP

Recommended by Aspire sales team.
Evasari
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Develop system to follow the customer needed still on going

Reviewed on 4/8/2023

Easy to use and Recommended

Easy to use and Recommended

Pros

It's already Cloud and easy to use it so we can work in anywhere

Cons

Interface is easy, but if we feel fail the process please let us know the reason of this matters

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Acumatica review

Reviewed on 1/2/2023

Pros

Automation and integration amongst various modules

Cons

the payroll module when I tried to get on with it it seem to be complicated

Alternatives Considered

Dynamics 365

Reasons for Switching to Acumatica Cloud ERP

Future proof
Herman
Overall rating
  • Industry: Consumer Electronics
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Herman's Review

Reviewed on 4/4/2022

I love the software, so much possibilities that we still have to make use of and I am looking...

I love the software, so much possibilities that we still have to make use of and I am looking forward to improve our originations automation and efficiencies across all departments.

Pros

The fact that this is all in the cloud makes it easy to use anywhere. You can use current processes and build on it and Acumatica also gives you background of what should be done easier, faster and automated.

Cons

One thing I am looking would like to into personally as I saw this with other users in our origination as well as a frustration. The start date to enquiries always defaults to start on the current month you are using the enquiry for. As mention I saw the issue and have it myself and will still have to look into fixing this but I am sure there is a way to fix this and believe it is not fixed and could be changed.

Response from Acumatica

Hi Herman- Hello. We are interested in learning more about how you're using Acumatica Cloud ERP. Is it OK if someone from product/customer success is in touch on your issue? - Kim

Nick
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Getting better and better

Reviewed on 1/2/2022

Switchover to Acumatica was pretty smooth. My users enjoy it much more than the prior product they...

Switchover to Acumatica was pretty smooth. My users enjoy it much more than the prior product they were using.

Pros

Acumatica has a modern, intuitive interface. I have used everything from SAP to Sage to Netsuite and by far this is the best one I have used.

Cons

Nitpicky things. Bank matching can be a little off, and is hard to tweak. Reporting is split into multiple segregated programs based on where you want to create a report.

Alternatives Considered

Sage Intacct, NetSuite and SAP Business One

Reasons for Switching to Acumatica Cloud ERP

Price point, flexibility, overall fit and finish.
Geoffrey
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great ERP but missing a webstore B2B component

Reviewed on 6/4/2022

Excellent

Excellent

Pros

Ease of use. Ability to create own inquiries and pivot tables

Cons

The existing integration with BigCommerce does not work! For B2B it requires a 3rd party add-on (Bundle B2B), the sychronisation is flakey and the integration lacks basic functionality such as customer price lists.

Alternatives Considered

Dynamics 365

Reasons for Choosing Acumatica Cloud ERP

Cost to upgrade.

Reasons for Switching to Acumatica Cloud ERP

Overall for us a better solution

Response from Acumatica

Thank you so much for sharing your honest feedback on Acumatica with the review on Gartner Digital Markets/Capterra. We really appreciate you taking the time to let us know about areas that we can improve on. I will definitely pass on the feedback below as to the commerce integration. Let me know if it's alright to have someone from our product team get in touch with you to learn more about your experience. Thanks for considering, Kim [email protected]

gad
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

review

Reviewed on 5/4/2022

to be frank i am disappointed but we feel we are stuck with the product
instead of saving time and...

to be frank i am disappointed but we feel we are stuck with the product
instead of saving time and personnel we need more time to do the functions

Pros

functionality,
accessibility
option of users CRM -but we could not implement

Cons

product is not easy to use
spending extra times on unnecessary steps-printing document require multiple steps
search function not logical
report are not easy to generate
very rigid to make changes if needed

Response from Acumatica

Thank you so much, Gad, for sharing your honest feedback on Acumatica with the review on Capterra. We really appreciate you taking the time to let us know about areas that we can improve on. Would it be alright to have someone from our product/customer success team get in touch with you to go over the concerns? We really strive to provide the best support that we can so your input would really help to that effect. Thanks for considering, Kim Plank - [email protected]

Mike
Overall rating
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Okay ERP system if you cannot use Oracle, Netsuite, SAP on Demand

Reviewed on 5/4/2022

I don't like the reliance on VARs to do all the implementation and support. Most VARs are small...

I don't like the reliance on VARs to do all the implementation and support. Most VARs are small so they have at best 1-2 staff who really know the application. Seems better for Acumatica to have a central, core group of specialists at Acumatica who can handle technically challenging implemenations and support issues. My VAR struggles on an issue, ends up having to check w other VARs and resources which ends up costing me more time and money.

Pros

we are in cannabis industry, so only options we have at mid tier are Acumatica and Microsoft.

Cons

I'm thinking of moving over to Microsoft. They seem to put more resources into development, support and the ecosystem.

Response from Acumatica

Hi Mike - We appreciate the feedback on Acumatica. Would it be OK if someone from our product/customer success team gets in touch with you to go over the concerns? We really strive to provide the best support and product that we can so your input would really help to that effect. Thanks for considering, Kim Plank - [email protected]

Keith
Overall rating
  • Industry: Mining & Metals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Acumatica 2022 Pushes Eagle Fence Distributing LLC Forward

Reviewed on 26/1/2022

We have been very pleased with our decision

We have been very pleased with our decision

Pros

Licensing and ease of implementation, easy of customization

Cons

Nothing at this time, we are currently good

Alternatives Considered

Sage Intacct and NetSuite

Reasons for Choosing Acumatica Cloud ERP

Move to the Cloud

Reasons for Switching to Acumatica Cloud ERP

Licensing and ease of use

Response from Acumatica

Thank you for the thoughtful review, Keith!

Harkirat
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Acumatica is an efficient cloud based ERP platform

Reviewed on 1/6/2023

Acumatica streamlines processes automates tasks, and provides real-time visibility into business...

Acumatica streamlines processes automates tasks, and provides real-time visibility into business operations. Acumatica provides accurate and up-to-date data across various departments, enabling informed decision-making.

Pros

Acumatica operates on the cloud, which provides several benefits such as accessibility from anywhere, scalability, and automatic updates. Users can access the system using any device with an internet connection. Acumatica has a user-friendly interface that is easy to navigate, making it accessible to users with varying levels of technical expertise.

Cons

While Acumatica offers a broad range of features, some advanced functionalities may require customization or development work. Implementing Acumatica can be a complex process that requires expertise and planning.

Nya
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Why I'd recommend Acumatica

Reviewed on 31/3/2023

Cutting edge, modern technology, user friendly.

Cutting edge, modern technology, user friendly.

Pros

What I like the most about Acumatica is availability of information online.Acumatica University also makes training in my own time easy.

Cons

I wish perpetual pricing would remain an option. Some clients find it not sustainable to pay the same amount each year.

Heather
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Less expensive ERP option with built in CRM

Reviewed on 20/12/2018

We have seen many operational efficiencies and we are starting to retire multiple legacy operational...

We have seen many operational efficiencies and we are starting to retire multiple legacy operational systems-they will all be replaced by Acumatica.

Pros

Acumatica has a built in CRM that helps to integrate the sales and operations process to finance. It's really helpful to have the financials easily available for each sales opportunity.

Cons

It requires a lot of developer involvement for customization of views, attributes, etc.

Response from Acumatica

Hello Heather - Thanks for sharing your feedback on Acumatica as to the completed review on Gartner Digital Markets! It sounds like a great customer success story - I would love to visit with you more about that as its so helpful to learn about what we are doing right and what we can
improve on from our clients. Thanks!-Kim

tc
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Why Acumatica?

Reviewed on 25/8/2023

good ROI, friendly.

good ROI, friendly.

Pros

customizable, web-based, modular, user friendly

Cons

not able to edit data while in generic inquiry screen.

paige
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Acumatica and our business

Reviewed on 10/8/2023

Pros

Acumatica has really changed our business for the better. From sales order to inventory management we have full transparency which enables us to better serve our customers.

Cons

When updates go live customizations get turned off every time which causes issues within our business.

Sean
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very functional ERP solutions that has grown over the years.

Reviewed on 5/6/2018

Savings of over 160 labor hours a month through automation and imports.

Savings of over 160 labor hours a month through automation and imports.

Pros

How easily it is to create import scenarios to easily turn hours worth of work into just 15 minutes.

Cons

Your experience with the software primarily comes down to your relationship with your VAR. A good one will let you get to the moon, a bad one will leave you spending lots of money on no results.

Verified Reviewer
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly recommend software .

Reviewed on 7/9/2022

all the inventory management and reports were taken by using this software

all the inventory management and reports were taken by using this software

Pros

The features avaliable for inventory management and financial reports is unbelievable.

Cons

little bit difficulty to understand functions.

Adam
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Deployment is simple and support is great!

Reviewed on 4/2/2019

Pros

I love that the team from Acumatica is readily available to assist with deployments, updates, and errors when they occur.

Cons

We've worked to change over our system to Acumatica and have yet to run into any major problems. The small issues that we've encountered have been quickly resolved with their team.

Response from Acumatica

Hello Adam - Thanks for sharing your feedback on Acumatica with a review on Gartner Digital Markets! We really appreciate you taking the time to complete the review as we value your business on. Thanks!-Kim

Archil
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great ERP product for huge companies

Reviewed on 4/11/2021

Pros

One of the greatest ERP products, I ever had a chance to work with. Was using most of its modules, but most frequent was helpdesk management. Providing support to our clients who had their users created in our centralized system and had communication with them there.

Cons

It has a learning curve, some users need time to get in touch with it