Paymo

4.7 (691)
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Task Management, Time Tracking, and Accounting for SMBs

Overall rating

4.7 /5
(691)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
4.7/5

97%
recommended this app
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691 Reviews

Francesca
Francesca
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

A great way to manage marketing projects!

Reviewed on 15/3/2024

Pros

In my role as a marketing professional, Paymo has become my go-to solution for managing tasks and tracking time entries efficiently. Its all-in-one platform simplifies everything from organizing projects to monitoring billable hours. I particularly appreciate how seamlessly I can switch between tasks and log time entries, ensuring accuracy in my project timelines. This functionality not only helps me stay on top of deadlines but also enables me to generate precise invoices for clients based on the time spent on each task. With Paymo, I can focus more on delivering quality work and less on administrative hassles.

Cons

maybe the fact that I cannot see time entries for my team members in an easy way.

Selina
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love this PM Tool

Reviewed on 28/3/2024

Love Paymo, super easy to use and customizable!

Love Paymo, super easy to use and customizable!

Pros

Really helpful tool for project task management, tracking, establishing deadlines, planning resources. It’s essential for me to track my time working with each project to ensure staying on budget and also manage my own invoice.

Cons

Would love different colours in the tasks and also that we can add hourly rates beyond just £ as that makes our invoice tracking a bit tricky. Would also love to manage an entire task from the front task mask (add hour estimates etc)

Rivky
Overall rating
  • Industry: Program Development
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Paymo user for software management

Reviewed on 27/3/2024

Pros

Can communicate with clients easily and tracks time.

Cons

No comprehensive place to see what is going on all your Projects.

Alternatives Considered

Autotask PSA
Jon
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Paymo a great solution for Independent contracting

Reviewed on 20/3/2024

Great product for what I need a simple tool that tracks my time and makes invoicing painless.

Great product for what I need a simple tool that tracks my time and makes invoicing painless.

Pros

I like how it fits my workflow, it feels natural. I tried many other programs similar to it and they all felt counterintuitive to me.

Cons

Honestly it's been great , I feel I need to take the time to explore it's capabilities more.

Alternatives Considered

Time Tracker, Harvest and monday.com

Reasons for Choosing Paymo

Simpler and more intuitive interface with paymo

Switched From

Bonsai

Reasons for Switching to Paymo

Simpler and more intuitive interface with paymo
Michelle
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Consulting

Reviewed on 27/3/2024

Great! It's been SO HELPFUL!
It's been such a huge help for our business.

Great! It's been SO HELPFUL!
It's been such a huge help for our business.

Pros

I really like the time-tracking methods, tracking project tasks, sub-tasks, etc. Running the reports in different formats is super useful.

Cons

The timing tracking for invoicing is tricky since we have a mix of types of billable expenses on a project. I still export our timesheets to do the calculations and then send an invoice in QuickBooks.

Alternatives Considered

Gusto, QuickBooks Time, Trello, Tableau, monday.com and Asana

Reasons for Switching to Paymo

It was easy to use. Good discount for small businesses. Liked the different viewing options.

Response from Paymo

Hi Michelle,

Thank you for the feedback, we appreciate it. When creating an invoice you can create it based on tracked time, flat rate tasks, retainers, expenses etc. And then send the invoice to Quickbooks online.

If you're not sure on h0w to do that, please contact our team, we would be more than happy to help you.

Matijs
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to set up and use

Reviewed on 26/3/2024

Paymo is a nice piece of software where we can do exactly the things we need to do. It has a good...

Paymo is a nice piece of software where we can do exactly the things we need to do. It has a good uptime.

Pros

It's easy to setup and use. You can use it straight forward and adding clients and projects is easy.

Cons

The fact there is no 2-way authentication is really a thing here, also the lack on smaller accounts is a miss. We only use time tracking, invoicing and basic clients and projects. We don't need canban boards or options like that.

Faruk
Overall rating
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Design Office

Reviewed on 18/3/2024

Pros

It has a simple interface and I can easily plan our projects and track the tasks even if I am not a professional project manager. It does not complicate the user's work with unnecessary details.

Cons

Since the billing system is not integrated with the local electronic billing system, it cannot be a fluent billing tool. However, Paymo serves us very well even without using this feature.

Alternatives Considered

Teamwork.com, Zoho Projects and Wrike

Switched From

Wrike

Reasons for Switching to Paymo

Paymo seemed easier to use than other alternatives for our small project management needs. Additionally, the pricing is more affordable than other alternatives.
Jessica
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Loving paymo

Reviewed on 21/3/2024

It has helped our org so much. Great customer service. Intuitive. Affordable. I am excited to learn...

It has helped our org so much. Great customer service. Intuitive. Affordable. I am excited to learn even more features and use it to its full potential.

Pros

Great customer service. Lots of customizability.

Cons

I only wish I could integrate google cal into the app and not just the browser.
For less tech-savvy users, it has been slightly challenging to navigate, but that's expected. I'm more tech fluent, and I find it very intuitive.

Alternatives Considered

Toggl Track

Reasons for Choosing Paymo

Paymo has much better time tracking options

Switched From

monday.com

Reasons for Switching to Paymo

Better nonprofit discount. Love the report feature. Monday.com seems to have better task management system, but time tracking was more important to us, so we went with paymo.
Ruben
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A toolbox for the small business

Reviewed on 28/3/2024

Pros

Paymo has every crucial tool any small agency could need for kick-starting business. Its simplicity makes it easy to learn and implement, and when you compare it with more specific tools, it saves you a lot of time

Cons

As every other one-size-fits-all solution, Paymo doesn't excel on any of the tasks it covers. Of course managing projects thru an specific task management will be ultimately better, same as with invoicing, but it would require dedicated manpower taking care of those as well. Paymo compromises specificity for ease to use and maintain, so you'll have to adapt processes to Paymo and not the other way around.

Alternatives Considered

QuickBooks Enterprise, Clockify and Asana

Reasons for Switching to Paymo

Paymo does what these other three tools do separately, easier and at a lower cost.
Stephen
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Scale up with Paymo

Reviewed on 27/3/2024

Wonderful. Highly recommended and can vouch from consistent use that it’s worth it

Wonderful. Highly recommended and can vouch from consistent use that it’s worth it

Pros

An excellent resource for companies wishing to scale up and manage efficiency and quality. Remove the stress and focus on what you do best

Cons

The project management can get in the way of itself and isn’t as intuitive as it can be switching between time, projects, clients and invoices but it’s improving every month

Alternatives Considered

HubSpot CRM and Zendesk Suite

Reasons for Choosing Paymo

Price and quality with integrated options

Reasons for Switching to Paymo

Price, ease of use and quality over other products
Adami
Overall rating
  • Industry: Online Media
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Long time user satisfied!

Reviewed on 11/3/2024

Been trying Wrike, Monday, Asana and more and came back for the overall experience, ease of use and...

Been trying Wrike, Monday, Asana and more and came back for the overall experience, ease of use and invoices that are integrated within our project planning.

Pros

All the basics are well integrated from a simple task list to complexe product road maps with the invoicing system / expenses that we can sync with our accounting software.

Cons

The invoice link system + recuring invoices that is missing.

Alternatives Considered

monday.com, Wrike and Asana

Reasons for Switching to Paymo

Overall integration with multiple modules for our different team members.

Response from Paymo

Hi Adami,

Please contact our support and they will guide you on how to use the recurring invoices and get more details on the how invoice link system works.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Efficient Project Management Done Easily

Reviewed on 12/3/2024

Reliable and powerful project management solution that has positively impacted our team's productivi...

Reliable and powerful project management solution that has positively impacted our team's productivity

Pros

Paymo's interface is clean and intuitive with great time tracking capacibilities.

Cons

Lack of ability to really link tasks together easily

Alternatives Considered

Notion

Reasons for Choosing Paymo

Notion was too limited in terms of it's capabilities

Switched From

Notion

Reasons for Switching to Paymo

Practical application of a quick tool that allows users to share progress via web browser easily
Mikko
Overall rating
  • Industry: Information Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Basic time tracker. Ok quality.

Reviewed on 25/3/2024

Pros

Basic use is very easy. I like that service has mobile app mac app that I use daily.

Cons

The mac app should support more than just time tracking. You should at least be able to see the card information. Sometimes if multiple people are put on the same card it is annoying if the card is in process if you are not yourself active on that card. Also all the cards that you are tagged in, do not show up to your own task list.

Anrich
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Generic Paymo User

Reviewed on 12/3/2024

Pros

Quick and easy to use for time logging. Specifically the ability to start and stop a timer is helpful because at the end of a day I can't remember how long I spent on what work...

Cons

Nothing actually. I more dislike the way the company is using it since we are required to write essays describing what we did for every time entry

Benoit
Overall rating
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review of an architectural firm

Reviewed on 22/3/2024

Happy overall. The app could improve if small daily tasks could be included.

Happy overall. The app could improve if small daily tasks could be included.

Pros

The clear time tracking combined with the project overview gives us as a good overview of the company.

Cons

The daily tasks of empoyees are not in use. This could be improved. Other apps seem better at daily tasks and small daily overviews. We use paymo more for the 'bigger picture'.

Response from Paymo

Hi Benoit,

Thank you for your review, we appreciate. Regarding the daily tasks, please make sure to take advantage of the My day view which integrates with your calendar and shows the tasks that are due on that date. Also the My tasks view is a good way to group the tasks assigned specifically to you.

Heiko Ulrich
Overall rating
  • Industry: Market Research
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Time tracking kept easy

Reviewed on 18/3/2024

Pros

Easy setup of projects and assigning staff members. Easy to track times on projects for all involved. Easy to track work done and money earned.

Cons

Setting up own invoice template. Considering German legals about invoicing. Honestly, i did not spent enough time to go through possibilites and even check if it can cover my needs.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Very good for our needs

Reviewed on 17/3/2024

Pros

Paymo stands out as a comprehensive solution for time tracking and project management, particularly catering to freelancers and small to medium-sized businesses seeking a harmonious blend of functionality and user-friendly design. Its intuitive interface ensures that users can effortlessly navigate through various features, including time tracking, project management, and invoicing, making it an all-in-one tool for managing projects from inception to billing. Paymo's strength lies in its detailed reporting capabilities and the integration of a Kanban board, which allows for seamless task management and progress tracking.

Cons

Paymo might fall slightly short in terms of the breadth of integrations and advanced features offered by larger, more established project management tools. Additionally, for very large teams or organizations with highly specialized needs, Paymo's one-size-fits-all approach might not provide the same level of customization or scalability as some of the other leading platforms in the market. Nonetheless, for its target audience, Paymo presents a compelling blend of features, ease of use, and value for money.

Ryan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Streamline Project Management with Paymo

Reviewed on 28/3/2024

Pros

Having used Paymo extensively for managing my freelance projects, I can confidently recommend it to anyone seeking a comprehensive project management solution. Paymo's intuitive interface simplifies task management, while its precise time tracking feature ensures accurate billing. The seamless integration of invoicing streamlines the entire billing process, saving me valuable time. Moreover, the collaboration tools facilitate smooth communication with clients and team members, enhancing productivity. Whether you're a freelancer juggling multiple projects or a small business seeking to streamline operations, Paymo is a reliable choice that has significantly improved my workflow and project outcomes.

Cons

One common critique of Paymo is its limitation in exporting Gantt charts directly to Excel. This can be frustrating for users who rely heavily on Excel for data analysis or further manipulation of project timelines. While Paymo does offer exporting options for Gantt charts in other formats such as PDF or image files, the inability to export directly to Excel may pose an inconvenience for those accustomed to working extensively with Excel spreadsheets.

Pierre
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Life-changer for my daily use

Reviewed on 27/3/2024

Very satisfied, I use it continuously to track my time (I have a dozen customers) and today I...

Very satisfied, I use it continuously to track my time (I have a dozen customers) and today I couldn't do without it.

Pros

Thanks to Paymo, I can easily keep track of all my projects and their sub-tasks. I can juggle my different tasks with great ease. I use Paymo via the calendar view, and their widget for tracking software use on my PC. The tool is very well thought out, there are regular and very relevant developments, and their support is very responsive.

Cons

Task management is almost perfect, although a more complete editor is missing, which would allow you, for example, to copy and paste images instead of fetching them from the PC.

Response from Paymo

Hi Pierre,

Thank you for the feedback, we appreciate it! Please note that you can copy-paste a file straight to a task now when opened in full task view.

Justyna
Overall rating
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

A tool for project managers in the Design world.

Reviewed on 20/3/2024

Pros

It's very user-friendly. It's easy for users to join projects, and from the beginning, it's clear what they should be doing in the product. I highly value real-time reporting, which I provide to clients, and everyone has control over the budget and transparency.

Cons

I'm missing a feature where I could plan the allocation of individuals based on the backlog of tasks. The goal is to check whether a person is executing planned tasks in a given week or if support is needed.

Ruth
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An inexpensive but highly useful tool

Reviewed on 11/3/2024

Very good. We've needed a bit support on a couple of occasions and they have always been quick to...

Very good. We've needed a bit support on a couple of occasions and they have always been quick to resopond and helpful.

Pros

We use it as a simple MIS and it has ticked all the boxes required to the extent that it is something we now depend on.

Cons

On occasion, our invoices can be very long with lots of parts. In some instances, the PDF download function can cause errors at the end of pages. This has involved some manual correction on our part, or, we tend to use the online invoice function instead.

Namit
Namit
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Product

Reviewed on 25/3/2024

Great Product for long term projects , Easy to manage and review weekly reports

Great Product for long term projects , Easy to manage and review weekly reports

Pros

Easy to use and to onboard new team members.

Cons

Time tracking as it's not very constant based on if person is not on screen

Sherri
Overall rating
  • Industry: Executive Office
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

GSPs Review

Reviewed on 28/3/2024

I went from QuickBooks to Paymo if that tells you anything!

I went from QuickBooks to Paymo if that tells you anything!

Pros

I love how easy it is and that it is not too over-the-top expensive for my small business.

Cons

I wish there the invoice was easier to send with the timesheet. Also, would like more ability to customize the invoice.

Dee
Overall rating
  • Industry: Graphic Design
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

A simple system

Reviewed on 14/3/2024

Pros

A simple system for tracking time spent on multiple concurrent projects.
The Kanban view lets me see tasks in order of priority.

Cons

The cost of a second user (associate) is prohibitive to me as a sole trader.

Jessica
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

For the price point, it’s worth it.

Reviewed on 20/3/2024

Pros

We love how easy and straightforward it can be. It’s simple to set up and easy for the team to use. It’s very basic and covers just what we need.

Cons

We don’t love that the custom service is hard to get a hold of. Theres been some features that we ideally would like tweaked and they aren’t open to suggestions.

Response from Paymo

Hi Jessica,

Thank you for the feedback, we always appreciate it. We're open to user ideas, that's why we have a community forum where users can post and vote for their ideas. Unfortunately, we have to think carefully which new features would impact the majority of the userbase and also how complex and long it would take to implement.