TrueContext

4.6 (289)
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Leading mobile data collection and workflow platform

Overall rating

4.6 /5
(289)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.5/5

97%
recommended this app
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289 Reviews

Joe
Joe
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Phenomenal Account Management and Tech Support

Reviewed on 6/1/2023

Absolutely phenomenal. I have no complaints and credit [sensitive content hidden] especially for...

Absolutely phenomenal. I have no complaints and credit [sensitive content hidden] especially for their amazing support, patience, kindness and sense of humor with working with me as I am new to the application administration.

Pros

My comment is not so much on the software itself, as I am the administrator and not the user, but the account management and tech support team are the most proactive I have ever worked with in my life and I would suggest any potential customer to a company that has that kind of attention and personal skills to maintain relationships and fix issues first hand.

Cons

Nothing I can think of, I just personally wished I took more advantage of their training sessions and could fix most issues myself.

Response from TrueContext

Hey Joe,

Thank you for taking the time to leave a review.

It's wonderful to hear how well our solution works for you as an administrator. I'll message Chris and Julian about your comment - I'm sure they'll appreciate it!

I'm sure you'll love our ProntoForms Community, where you can discuss issues and work together with like-minded individuals from other companies. You'll also be able to connect with members from our team who we actively encourage to take part!

ProntoForms Community: https://community.prontoforms.com/home

All the best,
Esmond Ng

Fred
Fred
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

What is my experience with ProntoForms?

Reviewed on 13/7/2021

It's good, I consider for keep for a time.

It's good, I consider for keep for a time.

Pros

So, It's very interesting this software, the colors, the frame position. I like because, first, we can use in a smartphone and develop advanced surveys. Also, I love that we can connect with a differents type of cloud for example G suit (I personally use) or even Dropbox, organizing and obtaining the analysis hoped. Finally, It's too easy for start and I consider essential for a SEO plan, marketing, advertising and all is in real time.

Cons

It can be better, for example the settings option need be more visible. Sometimes, the connection is gone.

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

Be careful with this company!

Reviewed on 28/9/2023

Be careful with this companyI was told the only way to evaluate the software was to sign a...

Be careful with this companyI was told the only way to evaluate the software was to sign a contract. Billing would start 30 days after I signed. I would then have that 30 days to evaluate and could cancel if the software was not suitable for our project. On a MS Teams call I specifically asked the sales rep if I could cancel before billing started and they said Yes. We explored integrating the product into our workflow for 2 weeks. It did not meet our needs.I tried to cancel and they said it was not possible. I would have to pay for a full year. Regrettably I did not record the sales call. and of course neither did they. They said they don't have that capability. Which of course is not true. It's a simple checkbox in MS Teams to record to the cloud.

Pros

I can't find any pros as they misrepresented the evaluation period.

Cons

The company misrepresented the contract. Very shady sales practices.

Tammy
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use!

Reviewed on 19/8/2024

Overall we've had a very good experience. We've used TrueContext for nearly a decade now.

Overall we've had a very good experience. We've used TrueContext for nearly a decade now.

Pros

What I like most about TrueContext is ease of use. I'm not very techy, but I am still able to navigate to what I need.

Cons

What I like least about TrueContext is that I am unable to delete forms I no longer use.

Christian
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Truecontext review, ease of use

Reviewed on 24/8/2024

My overall experience is position as it is easy to use.

My overall experience is position as it is easy to use.

Pros

ease of use on webpage and app to input data and compile data

Cons

the filtering options arent the easiest to use

Dustin
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Organizer

Reviewed on 19/8/2024

Very Good. its helped keep customers in business with us

Very Good. its helped keep customers in business with us

Pros

Ease Of Use. Keeps me organized. Field Technicians stay on task

Cons

Formatting can get confusing. Reports get stuck in outbox sometimes

Aurora
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Reliable Tool to Register Information

Reviewed on 27/8/2024

Pros

The easy troubleshooting that you can do when the application shows issues, forms are easy to understand and find. Dropdown menus and fields are very effective for registering information.

Cons

Sometimes forms get discontinued. It can be frustrating to lose information when exiting the application without saving a draft.

Uriel
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Most secure and manageable productivity app

Reviewed on 19/8/2024

Since started using ProntoForms, I could start offering end users a great variety of new fields...

Since started using ProntoForms, I could start offering end users a great variety of new fields they need to document and report. It's easy to manage and everything is secure.

Pros

Ease of management and use, and the great Support by Support Team.

Cons

App layout for Mobile users, some of them fail to find important fields.

Latonja
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great app for Contractors

Reviewed on 31/8/2024

Truecontext is a great app that really allows me to see any issues on the job from my home office

Truecontext is a great app that really allows me to see any issues on the job from my home office

Pros

It allows me to see details of the jobsite in real time.

Cons

The team cannot share notes with each other and it only allows one person to upload notes.

Lluis
Overall rating
  • Industry: Oil & Energy
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Truecontext survey

Reviewed on 28/8/2024

Pros

it's so intuitive to prepare a checklist

Cons

Sometimes is so slowly if the checklist is very big

Bahdjat
Overall rating
  • Industry: Architecture & Planning
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TrueContext, the ultimate tool for everything!

Reviewed on 23/8/2024

This app is the best I’ve ever found. I’ve tried several applications, but TrueContext is definitely...

This app is the best I’ve ever found. I’ve tried several applications, but TrueContext is definitely the best!

Pros

TrueContext helps a lot with my daily structural inspections, just with one click i am able to submit a form with photos to the clients and automatically to my cloud.

Cons

Probably the beginning phase, when you are building the form, it takes time to understand how to do it.

Sachin
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ProntoForms is a powerful mobile-friendly platform for CRM and ERP

Reviewed on 9/6/2023

Pros

ProntoForms is a mobile-friendly platform, and using this forms can be created and customized quickly and easily, and data can be collected and submitted with just a few taps. It can be used for a variety of purposes, including inspections, audits, surveys, and more. It can also be integrated with other software systems, such as CRM and ERP, to further streamline workflows.It uses industry-standard security measures to protect data collected through its platform.

Cons

ProntoForms can be expensive, especially for larger businesses. However, there are a variety of pricing plans available, so businesses can find one that fits their budget. While ProntoForms offers a wide range of customization options, there are some limitations.

Moises
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Program But Not Prefect

Reviewed on 26/6/2023

Great for a small company

Great for a small company

Pros

How user friendly and easy to use the program is

Cons

It takes an expert to get anything fixed

Tiago
Overall rating
  • Industry: Renewables & Environment
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

TrueContext evaluation

Reviewed on 27/8/2024

Pros

the capability of using different devices such IOS, Android...

Cons

It´s a tool that still works very slow and make us lose more time than it should.

Chirag
Overall rating
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Best platform for forms and workflow automation

Reviewed on 2/4/2023

Pros

ProntoForms simplifies the data collection process by providing customizable forms This makes it easier to collect data in real-time and eliminates the need for manual data entry. It eliminates errors that can occur when data is manually entered into a system. With automated data collection, businesses can ensure that the data they collect is accurate and reliable. By providing real-time access to data, ProntoForms enables businesses to make better-informed decisions. This can lead to improved outcomes and increased profitability.

Cons

While ProntoForms offers some customization options, there are limits to what users can do. This can be frustrating for businesses that want to tailor the platform to their specific needs. It can be challenging to integrate with other systems. This can be a significant obstacle for businesses that rely on other software programs to run their operations.

Alternatives Considered

Microsoft Excel
herrai
Overall rating
  • Industry: Consumer Electronics
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great platform which allows tailored forms to provide exact information for Clients

Reviewed on 4/4/2023

Pros

The ease in which you can create the form and then integrate into Teams or Google allows us to get real time information which can then create dashboards or reports

Cons

If there was multi select option for when creating the forms , so you could batch move or delete questions that would be very helpful

Priyanka
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

ProntoForms is best for mobile forms and workflow automation

Reviewed on 11/4/2023

This is a powerful software tool for mobile forms and workflow automation.

This is a powerful software tool for mobile forms and workflow automation.

Pros

ProntoForms provides businesses with the ability to create custom mobile forms that are specific to their needs. These forms can be used to capture data in real-time, even when offline, and can be customized with a range of input fields, including photos, signatures, and GPS location data. By digitizing data capture and automating workflows, ProntoForms can help to improve the accuracy of the data that businesses collect.

Cons

ProntoForms has a wide range of features, which can make it overwhelming for users who are not familiar with the platform. This can lead to a steep learning curve and may require additional training for some users.

Shane
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

ProntoForms Review

Reviewed on 4/4/2023

wonderful

wonderful

Pros

easy to use, user friendly, not hard to maneuver the app

Cons

nothing everything was good so far, have no issue with anything

Dileep
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ProntoForms Review

Reviewed on 19/2/2023

Pros

ProntoForms is a mobile forms and data collection platform that allows us to automate our field service operations and improve our workflow efficiency. Some of the pros of using ProntoForms include:1. Customizable forms: ProntoForms allows users to create customized forms with a drag-and-drop interface, making it easy to tailor forms to specific needs and collect data in a structured way.2. Mobile-friendly: ProntoForms is designed for use on mobile devices, which makes it ideal for field service technicians who need to collect data on the go. The mobile app works offline, ensuring that data can be collected even in areas with no internet connectivity.3. Integrations: ProntoForms integrates with a variety of other platforms, including Salesforce, SharePoint, and ServiceMax, which enables users to share data across different systems and automate their workflows.4. Analytics: ProntoForms provides real-time analytics that enable users to track performance metrics and gain insights into their field operations. This allows businesses to make data-driven decisions that can help improve efficiency and customer satisfaction.5. User-friendly: ProntoForms is user-friendly and requires no coding knowledge, making it easy for businesses to get started with the platform quickly. The company also provides excellent customer support, including training and troubleshooting assistance.

Cons

While ProntoForms has many benefits, there are also some potential drawbacks to using the platform. Some of the cons of ProntoForms include:1. Pricing: ProntoForms can be expensive for small businesses, with pricing plans starting at $30 per user per month. Additionally, some advanced features require a higher-priced plan.2. Learning curve: While ProntoForms is designed to be user-friendly, there may be a learning curve for some users who are not familiar with mobile form creation or data collection software. Some training may be required to fully utilize the platform's features.3. Limited customization: While ProntoForms is customizable, there may be some limitations on what users can change or modify in the form creation process. Some users may find that they are not able to fully tailor forms to their specific needs.4. Dependency on Internet Connectivity: While the mobile app works offline, it requires an internet connection to sync data to the cloud and for real-time reporting. This can be an issue in areas with poor or no internet connectivity, as data may not be immediately available for analysis.5. Limited Device Support: ProntoForms is available on iOS and Android devices only, which may limit the ability of some businesses to use the platform on other types of devices.

Response from TrueContext

Hey Dileep,

I appreciate you sharing your experience that our mobile forms and data collection platform has helped you automate field service operations.

I'm glad you've found our customizable forms, mobile-friendly design, integrations, analytics, and user-friendly interface valuable. We're also proud to offer comprehensive customer support, including training and troubleshooting assistance.

Also, thank you for letting me know about some of the potential drawbacks you found, like pricing, learning curve, limited customization, and internet dependence. Please know that your feedback helps us improve our platform.

We look forward to continuing to support your business as you streamline your operations and optimize your workflows with ProntoForms.

Cheers,
Esmond Ng @ ProntoForms

Chris
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Communication.

Reviewed on 4/4/2023

Overall prompt forms has been a productive addition to our tools. It is worth the price paid.

Overall prompt forms has been a productive addition to our tools. It is worth the price paid.

Pros

The product works well and helps to keep required forms in a central place with easy access by all.

Cons

Customer support is lacking on many levels.

Tim
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

T Corbeil, reviewed on April 4th, 2023

Reviewed on 4/4/2023

Pros

Flexibility, ease of use allow for better productivity and inter-company communication.

Cons

Minimum monthly license subscription per customer is 5; sometimes this is a deal breaker.

Subham
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Form automation is very easy with the help of this

Reviewed on 1/3/2023

ProntoForms is an exceptional company that not only provides ongoing learning opportunities through...

ProntoForms is an exceptional company that not only provides ongoing learning opportunities through a user portal, but also through regularly scheduled webinars. Additionally, their Customer Success Managers regularly check in with customers to assess any difficulties or provide assistance with new features and functions. The platform is continually evolving, offering new features and enhancements on a regular basis to improve the user experience.

Pros

A user-friendly software that enables the creation of forms and workflows is available to eliminate the need for manual data recording. The software seamlessly integrates with Salesforce, serving as a system of record, and eliminates the hassle of tracking down paperwork or deciphering illegible handwriting. Additionally, customer signatures can be captured directly into PDF reports, simplifying the process of providing reports to customers. This all-in-one platform provides full integration, streamlining the process and increasing efficiency.

Cons

Although it may seem daunting at first, our organization made the initial setup of ProntoForms overly complex. However, ProntoForms has recently launched ProntoForms University, providing users with the opportunity to learn at their own pace and gradually increase complexity as they become more comfortable with the software. This allows for a smoother transition and a more user-friendly experience.

Response from TrueContext

Hi Subham!

It's great to hear that your company has been using the software for over a decade to manage your field service teams and that even staff with limited experience using smartphones have been able to use it easily.

Regarding the cons, it's unfortunate that the maps integration in your area on ProntoForms is lacking. I appreciate your feedback on the maps integration and will forward it to the team for consideration.

I am also glad you find that our tutorials, articles, and support make learning and using new features more accessible. We appreciate your loyalty and look forward to working with you even more!

Regards,
Esmond Ng @ ProntoForms

Daniel
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

ProntoForms Review, years in the making

Reviewed on 4/4/2023

The customization and end product combined with the flexibility of ProntoForms makes this a great...

The customization and end product combined with the flexibility of ProntoForms makes this a great option for us.

Pros

We use ProntoForms for site surveys and customer completion forms. This allows us a clean formal & customizable document to turn over to our end users upon completion of work.

Cons

While robust & feature rich, this can also make development of the forms overwhelming at times.

Verified Reviewer
Overall rating
  • Industry: Architecture & Planning
  • Company size: 10,000+ Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great Product

Reviewed on 7/7/2023

Pros

Very easy to use software to make the forms that I need.

Cons

I really do not have any negative feedback

Glenn
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pronto Forms at Safran Landing Systems

Reviewed on 4/4/2023

buy, decide where it would add value, and launch, easy as that.then see the results/

buy, decide where it would add value, and launch, easy as that.then see the results/

Pros

easy to use and set up, gives an immediate benefit to the operation, great customer support when needed

Cons

none witnessed, the experience for us was very easy and straightforward, we are lucky as we had someone in our team who is very techie so that made it a little easier to understand and get it working