MangoApps Reviews

Easy to setup! User Friendly! Great features! The service we got from the first contact with Mango was really great! The service is fantastic and the features are convenient!

The shared files are a bit difficult to get used to if you are not good with computers, but setting up the files was really easy!

Ability to create individual projects within which you can have message feeds, tasks, wikis, file storage etc.
Wikis (external to projects) are used by us as knowledge repositories as are file folders within the system.
Everything is very easily searchable.
Using the desktop app you have live chat functionality.
E-mails - from external systems such as Outlook - can be sent directly to projects and appear in the feed.

Managing tasks within an individual project is easy but there's no easy way to track tasks across all projects. Tasks can be sorted by unassigned, not started, started, etc. but no overall "not yet finished" type sorting to capture all live tasks and a report can't be created from this view (only within projects). This just creates a bit more work.
No Gantt chart capability.

Ease to add new members to the platform.

The search functionality does not work when you have 800 people on the platform.
Files shared in conversation are not tagged appropriately.
Wikis must be linked to a Forum.
Phone app does not work.

Easy to learn, and therefore faster adoption of software. It is intuitive, and accessible to everyone, not just tech people. General layout and user experience seems thought out. Also, everyone loves the levels & badges... go figure

Cons about the software include some customization issues that have recently been rolled out - templates for posts/wikis. With wikis, would be great to edit their ranking (hierarchy) after we publish. Sometimes we create the wiki, only to have to delete it later, because we thought of a different group or category that it should be under.

Also, would like the ability to work on a draft by multiple people before publishing (right now we publish on a closed group, and then take turns editing it there).

Would also like a better tagging system for photos and files with more controls built in.

Employee management and project management

It’s definitely not easy to use, should be enhanced more

The time needed to design and develop site pages is greatly minimized by using the templates provided when compared to developing a website from the ground up. Mango Social Intranet has an existing integration for many of the web apps you may already be using, so it's not necessary to completely jump ship (at least not right away) on the products your company is accustom to using.

There were some features that we wanted that were not available to us. For the simpler requests, the developers provided us a piece of code that we could use whenever we wanted to use that feature. I definitely was not expecting that level of service from the team and was very appreciative. Other, more complex requests were made available to us in later releases of the product.

The branding package offered by Mango is a bit mimimal. However, if you have a web designer on staff, they can apply a custom css to improve the look and feel of your site.

Cost effective solution with lots of features and very helpful support and development team.

Reliability is an issue. A lot of times new patches seem to break things and in general we spend a lot of time fixing/updating installations across team PCs.

The MangoApps software has been a very powerful tool for our company. What I like most so far is definitely the customer service. The MangoApps team is always willing to listen to our feedback and implement new features and requests to make sure that their product is the best it can be, and that it always meets our company needs.

It can be difficult at times to learn all of the ins and outs of this product (especially the settings) because of the many different menus and sub-menus you have to dive into to discover and make these types of changes.

It allows real-time phone tree navigation and manipulation and includes some valuable reports during that time.

There have been a few small kinks and things don't always work the way it should (as with any software company that is just getting started)

Superb Software! The function is really amazing that helps our company. The administrator function is amazing. This software is a great help for me and for the company. Great function and support. Must try.

Ability to organize files and create an intranet with links to specific documents and an ability to maintain organization. Lots of special features.

1. Ability to block users from deleting items that they upload
2. Support is among the lowest we have experienced. The chat room is rarely open. Responses to service requests often never come and it is at least 24 hours before a response is received.
3. The document approval process needs development.

The best features are the communities! I belong to several and read others posts everyday. You gain good ideas, can share documents and research easily and navigate your way through reports!

I don't feel like there is anything I dislike about the software. I have it on my desktop and my phone and haven't really had issues.

MangoApps is highly customizable and easy to use, and can be adapted to a number of different contexts. I really liked the file module, and the multiple permission levels and easy to use privacy settings. I think in general file sharing capabilities are a big strength. I think it's also the best value on the market for this type of employee intranet/online collaboration platform, especially for smaller companies or for projects (I used it on a long-term, multi-partner project, for context).

The calendar management section of the platform is unfortunately nowhere near as effective as a Gcal or Outlook calendar. I also think the project management tools could use some improvement. Additionally, if you and your company do not have O365, or are looking to use file collaboration with clients who do not have Microsoft licenses, Mango does not support file collaboration in platform without the use of Microsoft online.

Easy collaboration in the feeds. Teams, groups, and projects make it nice to only see what the things you're involved in and not everything going on in the company. I like the Intranet, we use it to share company information, employee accomplishments, and even the menu for the cafe downstairs.

When you want to view a task from the feeds it opens in a pop up view and it not useful because you don't see the comments, I always have to "copy link" then paste that into the browser.
Trackers, the line number is static, so it you sort the numbers stay the same, so if someone reference a line you may not be looking at the same thing if you sorted, there needs to be an actual unique Id.

I like that it brings a social networking style "intranet" for our company. We can store shared files, have a nice company directory, and post fun updates to all. We are an international company and it is a great tool for keeping remote employees connected.

The search feature doesn't always pick up what I'm looking for, which can be frustrating.

not much I cant honestly say there is anything it does well that I feel is indispensable

i only use it in my office. i never remember to use it on my phone and everyone just texts anyway. mine doesn't alert me visually when I have messages. I finally figured out my volume was too low to hear the audible alert so I think that's ok. the font is tiny in the messages. since we have a fiber optic line email is so quick im not sure why we need mango. most messages are impossible to delete

It makes it easy to capture what you want from the screen, annotate what you want to highlight, and paste to documents and/or email.

It requires you to use Shift along with Control + C instead of just Control + C for copying what you have ready for pasting. It is only something you have to learn and is not much of an issue.

The collaboration and ability to direct the information to the right people, teams etc. We can troubleshoot issues in a more effective way than our business software. The search ability makes it a invaluable resource over trying to find things in email. We use Mango every day and have really built our company culture around the capabilities and efficiency it creates.

Sometimes it can be hard to understand the best way or best practice for how to deliver the information. Teams, projects, departments etc all have different functions and you have to really understand them and utilize them properly.

I like all the applications that are on Mango app and there are very rare technical glitches

Not much to say as an employee, liked all features

Range of modules (wikis, posts, groups, projects, calendars, etc).
No apparent limits on data storage.

Many international debit/credit cards don't work on the payment platform, and to make matters worse the company shuts off access to your account as soon as a payment fails. Many complaints on this have had no impact.

I like the look and feel, the ease for managing my projects and tasks, and sharing what we need with my colleagues

The app has evolved a lot, but still misses some features I would like to have when I am not at the office.

I like how easy it is to navigate and also use. I mostly use the posting/wiki/tracker tools which are very user friendly. I also enjoy how often the sofware is updated.

Sometimes there are glitches that don't get fixed. Most recently, saving a post as a draft and then when it does get posted it isn't at the top of the feed, it is buried toward the bottom when it was originally drafted (instead of when it was published).

This program has been so valuable in my line of work. As organizations around the country work on providing high quality services to children and families and strive to meet expected markers, we can all collaborate and share strategies that have worked for us as well as challenges we are facing.

Some of the repetitive items in the program.