Kickserv

4.4 (386)
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#1 Most User-Friendly Software to Run a Service Business

Overall rating

4.4 /5
(386)
Value for Money
4.4/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support
4.4/5

90%
recommended this app
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386 Reviews

Samuel S
Samuel S
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Kickserv has transformra

Reviewed on 24/11/2021

Awesome

Awesome

Pros

This product was very Convenient...thank you [SENSITIVE CONTENT]

Cons

Stipe fee are too much ....other than the I love it

Response from KickServ

Thank you for the feedback and continued support, Samuel. 5 stars is what we strive for. Thank you again.

Scott
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Pres

Reviewed on 2/10/2023

Took awhile to get a good handle of things thoughout the platform, but once learnt, it's down hill.

Took awhile to get a good handle of things thoughout the platform, but once learnt, it's down hill.

Pros

At Emerald Yards we like all the features it comes with.

Cons

I can do without the inporting / exporting of data.

Response from KickServ

Hello Scott,

Thank you for leaving us a review. We're happy that you are getting good use out of Kickserv. If you ever need assistance, please feel free to reach out to our Success Managers. They are always willing to help.

Andrew
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

The old system service psychic was very useful and user-friendly. The new software is terrible.

Reviewed on 26/6/2017

During the service sidekick years, many. During the kick serve years nearly 0 other than scheduling.

During the service sidekick years, many. During the kick serve years nearly 0 other than scheduling.

Pros

The calendar is the biggest strength of this program. I like being able to use colors for different types of jobs. Also when you move something on the calendar it automatically updates. Our new software does not do that and I miss it. Service psychic used to be very easy to add people into the system and get them scheduled. Kick serve was not. The quick add was a great function when we were at tradeshows or when you're on the phone with a customer.

Cons

The reporting is near worthless. None of the reports are ever accurate, and trying to get someone to help you make them accurate was like banging your head against a wall. The system was incredibly unreliable It is constantly going down. For a web-based system, businesses rely on its functionality during business hours. We had many days of inability to use the system. They're always seem to be some reason why it crashed. The system was much much better when it was service sidekick. We had to build a salesforce software system because it was so dysfunctional. The customer service was also incredibly bad.

Response from KickServ

We migrated hundreds of our original customers from our legacy system to Kickserv starting in April 2017 through May 2017. We inherited some issues that we certainly should have anticipated or planned for. We did find a couple processing issues bringing on all those older accounts so quickly. We have since cleared those problems and added many more resources to handle much more growth.
We sincerely apologize to all our loyal customers for enduring those weeks of processing delays.

Vonnie
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome product!! 10!!

Reviewed on 3/10/2023

I own a contracting business and it is perfect for my business.

I own a contracting business and it is perfect for my business.

Pros

I like the ease of use as well as the customer service.

Cons

I wish I could modify some of the forms. The font is so small many of my customers are older and can’t read it very well.

Response from KickServ

Hello Vonnie, thank you so much for taking time out of your schedule to leave us a review. That's excellent feedback about the forms. I'll send this over to our product team for future consideration (perhaps a font selection tool). Please let us know if you need help with anything.

Ron
Overall rating
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Kickserv

Reviewed on 20/11/2023

Pros

I like the ease and convenience of the software. It is very user friendly.

Cons

No complaints. We have used the company now 6 years.

Response from KickServ

Hello Ron,

Thank you so much for taking the time to leave us a review. We know that our users have a lot on their plates and it takes time to write a review. We really appreciate it! Please let us know if you need anything. Our Customer Success Team is always on standby to answer any questions that might come up.

Heath
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Product for us starting out the service division of our company

Reviewed on 16/10/2023

We've enjoyed it, & it's made us more profitable

We've enjoyed it, & it's made us more profitable

Pros

I really enjoy being able to review our customer base, & the ease of billing/payment before we leave.

Cons

The reports could be more user friendly. It's not always the easiest to decifer how I can get just a P/L number for the jobs entered.

Response from KickServ

Hello Heath, thank you so much for your feedback. We're glad you've found our product to be user friendly and easy to use. I have passed along your feedback regarding reports to our Product Team. They take all customer feedback into consideration when planning product updates, so it's extremely valuable to us!

samuel
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Kickserv Rocks

Reviewed on 6/10/2023

Use it daily, main platform used and easy to send invoices to Quickbooks.

Use it daily, main platform used and easy to send invoices to Quickbooks.

Pros

Ease of notifying clients and techs of jobs scheduled.

Cons

There isnt anything that is disliked about Kickserv.

Response from KickServ

Hi Samuel, thank you for taking the time to leave us a review. We are so happy to hear that it is working so well for you! Please feel free to reach out to us at anytime if you need assistance.

Erica
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

KS Review

Reviewed on 20/10/2023

It has been a great experience.

It has been a great experience.

Pros

The features that are most important are the maps to better route the techs, its simple, and i hardly ever have any issues.

Cons

there is nothing that i dont like about it.

Response from KickServ

Hello Erica,

Thank you for taking the time to leave us a review. We know that our users are busy people and we really appreciate it when we get feedback. We are thrilled you are having such a great experience using Kickserv.

Susan
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Overall easy to use. Quirky on what can be synced with Quickbooks

Reviewed on 27/6/2023

Easy appointment scheduling, which is our main goal. We do not use it for tech in the field, but...

Easy appointment scheduling, which is our main goal. We do not use it for tech in the field, but we do print our work orders for them. Customer service is quick.

Pros

Ease of appointments and overall layout of the calendar makes using the appointments end of the program easy.

Cons

We back all of our info into Quickbooks. You can not start an estimate in kickserv and sync it to QB. Only invoicing can be synced. If you do an invoice and sync it in kickserv, you can not make a change to the invoice on the kickserv side.

Response from KickServ

Hi Susan, thank you so much for your review. We always appreciate feedback and it's what helps us know what to prioritize when making updates to Kickserv. I will pass along your feedback to the product team for future consideration. In the interim, if you have any questions about QuickBooks synchronization, our Success Team is always available to help. Just reach out using the chat bubble in the app.

Eric
Overall rating
  • Industry: Public Safety
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good product

Reviewed on 23/10/2023

Everything has been smooth. We are happy that we chose this product for our business.

Everything has been smooth. We are happy that we chose this product for our business.

Pros

Easy to use user friendly, easy to navigate

Cons

I don't like the notification feature being inaccurate with times. Sometimes it's good other times it's way off

Response from KickServ

Hello Eric,

Thank you so much for taking the time to leave us a review. We very much appreciate your feedback. If you want to send us some specifics at [email protected] regarding the notifications issue you've experienced, we'd be happy to dive into it further.

Paul
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Entry level service management software that works well.

Reviewed on 23/11/2021

It is a solid choice for the price. It makes keeping track of all our jobs possible and is a great...

It is a solid choice for the price. It makes keeping track of all our jobs possible and is a great step up from paper or spreadsheets. I feel it is priced fairly.

Pros

Capturing all the jobs we have on the go, being able to catergorize them by type, and by status (unscheduled, scheduled, in progress, on hold, completed) really helps on the backend to keep invoices moving out.

Cons

Individual asset/equipment history would definitely be useful.

Alternatives Considered

Housecall Pro, QuickBooks Time and Jobber

Reasons for Switching to Kickserv

Simplicity of use, feature-rich, reasonably priced.

Response from KickServ

Thank you Paul for taking time out of your busy day to leave the positive review. While we do not have inventory management yet, perhaps it's something we will consider In the future. Thank you for your continued support.

Richard
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

#1 in Customer Relationship Management & Dispatching software

Reviewed on 12/5/2021

Kickserv has streamlined my service-based business. It's easy to use for dispatching and task...

Kickserv has streamlined my service-based business. It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.

Pros

It is easy to start using the kickserv system, especially since they have such a phenomenal support staff

Cons

I have used this software for over 8 years and the ONLY thing I still would like to see is a more robust search ability. For example, if I were to look for every job that I did "carpet cleaning," I would get a list (instead of having to pull a report).

Alternatives Considered

Salesforce Field Service and Highrise

Reasons for Switching to Kickserv

Easy of use with all of the integrations I need to grow my business.

Response from KickServ

Hello Richard - You have been a fabulous advocate of Kickserv over the years. I'm glade we are helping your business.

Anthony
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazin

Reviewed on 3/10/2023

Pros

Ease of use is the best feature. Very simple to teach to others

Cons

Nothing really. I like this product a lot

Response from KickServ

Hello Anthony,

Thank you for leaving us a review. We're so happy that the product is easy for you to use. That's one of our main objectives, to make service simple.

Linda
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software

Reviewed on 15/12/2022

Just having everything in one place is great! My boss has more experience with account management...

Just having everything in one place is great! My boss has more experience with account management software and he really likes this one. He likes they are updating their software frequently and adding new features that help us, like the dispatch and map feature.Early on, I talked/chatted with your customer service reps and asked a million questions. They were great and were very patient with me. I haven't had to bother them as much lately, but they are always accessible and helpful.

Pros

Easy to use.Easy to change products and prices.Love the reminders option and scheduling option.Love the response time and advice from the team when I ask crazy questions!

Cons

The mobile part of the software could use some help, from our perspective. We have issues with attachments and being able to view them in the field. We realize that some of our issues could be user error.

Shane
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Kickserv Kicks Ass

Reviewed on 6/12/2021

Excellent product and fast, reliable support.

Excellent product and fast, reliable support.

Pros

Kickserv is easy to use and easy to learn. It has more than enough functionality for my small business and integrates well with the Stripe payment system. The scheduling and calendar feature are extremely useful in daily planning.

Cons

The home page is useless. Some of the reporting functions need work.

Alternatives Considered

Jobber

Reasons for Choosing Kickserv

The other product didn’t offer scheduling functionality.

Reasons for Switching to Kickserv

Kickserv was recommended by an associate.

Response from KickServ

Shane - that is sort of an unofficial motto "it's that easy". And the fact you are finding that collecting your money is a snap using Stripe is great news. The dashboard of the application is for the owner to manage their Customer flow line (Opportunity > won > job > follow-up > invoicing > to collecting payment). I recommend you write into [email protected] or use your blue message bubble in the app and we can certainly do more training on this with you. Thank you again.

Beverly
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product and service

Reviewed on 24/11/2021

The biggest benefit is time saved. We run a small, family locksmith business. My husband and son...

The biggest benefit is time saved. We run a small, family locksmith business. My husband and son are out on the road and I'm in the office. We've expanded into a home watch business as well. Kickserv is very efficient and cut my labor time by at least a third. Plus, the techs out on the road can pull it up on their phones and don't have to call in to ask questions about jobs.

Pros

Ease of use. We looked at several options and Kickserv has the best quality for the price. We use the product differently than intended. The color coding intended for services we use for our technicians. I look at the calendar and I can see where each one is by the color. We do use some colors for services such as active jobs or jobs on hold. Kickserv integrates smoothly with QuickBooks online which saves a lot of time and work. We do our invoicing in Kickserv and it syncs with QB immediately.

Cons

I can't think of anything right now that I'd change.

Response from KickServ

Thank you Beverly, for taking the time to leave us the SUPER review!

Robbin
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best thing we have done for our company

Reviewed on 29/11/2021

Pros

I don't have any specific "pros" to mention about this software, we love everything about it. Kickserv helped us do away with bulky job files, helps us manage weekly timecards for our technicians, gives our customers access to all of their job history and makes life in the office so much easier.

Cons

I have yet to find anything that I do not like about Kickserv.

Response from KickServ

Thank you Robin, for the feedback and stellar review. :)

Braeden
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple, affordable work managment software

Reviewed on 25/4/2022

I tested several work order managment products before choosing Kickserv as my platfoem. Makes...

I tested several work order managment products before choosing Kickserv as my platfoem. Makes scheduling, timecards, and customer history a non headache for me and my business. Totally love the product!!

Pros

Kickserv is great for customer managment. Easily see past and future work orders for all customers. Love the ability to add attachments to customer profile and work orders. Great database.

Cons

I have no dislikes. I would like to have the ability to select which items are shared per work order via the customer portal.

Response from KickServ

Hey Braeden, 10/10, all the stars, and no dislikes! We are grateful for the review.

We are glad to hear that you love our product and that Kickserv is meeting your expectations.

When you have some time send me an email at [email protected] so that I can get some more information about your request and we can submit it to our product team as a feature request!

Thank you again for your review and for being a part of the Kickserv family.

Randy
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Kickserv for the WIN

Reviewed on 14/12/2022

I wake up and sign in. Check yesterdays jobs and make sure our techs added time and notes. I use...

I wake up and sign in. Check yesterdays jobs and make sure our techs added time and notes. I use Kickserv all day most days.

Pros

I like the app the most. Our techs can see the work order notes and attachments all on their phones.

Cons

I wish i could search for a PO #. I add expenses in each work order and I wish i could use the PO # in the search bar.

Sophia
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

We use Kickserv EVERYDAY

Reviewed on 2/12/2021

It has been great - I like to say I have mastered Kickserv

It has been great - I like to say I have mastered Kickserv

Pros

It is quite user friendly and if you do not understand something - ask customer support and they will reeply within the hour typically within a couple minutes.

Cons

The cellphone version is still a work in progress - It works great for basic scheduling, but you can't schedule reminders, for instance, other than through a computer.

Response from KickServ

Sophia - we are so glad that Kickserv is holding up to your expectations. We would love to interview you on the phone or maybe just in an email. Email me when you can '[email protected]'. Reference this Capterra review. Thank you

Verified Reviewer
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Decent Software; Great Support

Reviewed on 24/6/2019

We use KickServ to schedule field engineers for analysis and to generate our invoices and estimates....

We use KickServ to schedule field engineers for analysis and to generate our invoices and estimates. It works well for our current needs, though there are some small functionalities I wish would change. On the bright side, it's always improving - please keep the updates rolling out!

Pros

The customer service is excellent. Whenever I have a question, someone gets ahold of me within in an hour (or usually less), and they'll follow up within a day or two to make sure you're doing well. The software is also constantly improving with new upgrades.

Cons

When using the program with QuickBooks, it doesn't always sync the way I'd like it to. Once a contact is in, I can't edit the contact information, which is a pain when we have multiple customers from the same overall client company. There's always a little tweak here or there that I wish would change. However, the support team usually will assist with any problems.

Response from KickServ

Thank you for taking your time to give us a review. We do thrive on feedback from our customers like you. Your viewpoints were insightful. Plus, we are happy to hear of how pleased you are with our Support Team. Keep reaching out to us anytime with our in-app chat because we are here to help.

Corey
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Overall better than others

Reviewed on 14/12/2022

I personally have not had any issues in my department for billing and invoices or scheduling...

I personally have not had any issues in my department for billing and invoices or scheduling appointments.

Pros

Ease of use with scheduling, appointments, billing, back logs, etc.

Cons

I truly cannot think of a any cons at this time.

Rosa
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for the service field

Reviewed on 14/12/2022

Pros

I like mostly the mobile aspect of this system. It is great that the field reps can see everything on their mobile devices.

Cons

The reports are too complicated to get simple reports.

Response from KickServ

Hello Rosa. We appreciate your feedback and continued support. Feel free to ping a member of our Client Success team by emailing [email protected] if you have any questions regarding the reports or software. Our team is here to help. :)

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Kickserv Review

Reviewed on 2/10/2018

The software is easy to customize, makes training new employees much easier, and running reports is...

The software is easy to customize, makes training new employees much easier, and running reports is simple. The customer support team always makes us aware of any changes or down times, and is always responsive to any inquiries or issues we may have.

Pros

The interface is extremely easy to use, and maneuver through. It is also very simple to create your own custom fields, reports, and track data.

Cons

There is no way to track inventory, and modifying customized work orders can sometimes be a nuisance.

Response from KickServ

Hello James,
Thank you very much for your time and the review. Your viewpoints were insightful. We are happy to hear how easy it is for new users to learn the flow of Kickserv and get started.
We certainly do have inventory on our roadmap of feature requests. It remains a feature that our Quickbooks and Xero integrations do very well.
We should discuss how we can enhance the customization of templates such as work orders with each other. I'll reach out to you directly.
Thank you again for your review.

Leeann
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great customer service every time!

Reviewed on 26/12/2017

Pros

This software is easy to use and some really great features... I like that I can drag appointments from one day to the next if needed. And contact customer service if needed easily.

Cons

I wish there were more alerts that would come up - such as an alert that will come up when scheduling someone that has an open balance so that we can let the customer know when scheduling, also what would be really helpful is if there was an alert that pops up stating that there is already a scheduled appointment open for that customer to avoid potentially double booking a customer (sometimes a wife will call to schedule and the husband may have already scheduled and it gets confusing). When scheduling multiple days on jobs I wish it didn't go on top of the calendar but blocked out the time. Also wish that there was an alert that would come up if a customer address is already in the database to avoid duplicates. Also, wish that email reminders were able to customize so that we could change time frames as we schedule in 2 hour increments - so we are really not able to use the feature which is one of the reasons we picked this scheduling software over others.

Response from KickServ

Hello Leeann - thank you for your time and feedback. To help avoid duplicate bookings our best practice is to search customers by street address prior to booking. Street addresses are very unique and will display any prior events for that location.