FreshBooks

4.5 (4,490)
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Invoice and accounting software tailored to small businesses

Overall rating

4.5 /5
(4,490)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4.4/5

92%
recommended this app
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4490 Reviews

Andrey
Andrey
Overall rating
  • Industry: Banking
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

FreshBooks - Smarter replace of QuickBooks

Reviewed on 25/1/2024

Great experience - using it personally and for business, performs core accounting (General Ledger /...

Great experience - using it personally and for business, performs core accounting (General Ledger / Accounts Payable / Receivable) functions and provides lots of reports and lots of automation and great UX

Pros

Better pricing, better user interface and more functions as compared to QuickBooks (and all same functions are equally good but more intuitive)

Cons

Not much - possibly capturing expense receipts and better AI-driven logic to organize them by expense category could use improvement. Possibly more financial reports

Alternatives Considered

Mint and QuickBooks Enterprise

Reasons for Choosing FreshBooks

Better pricing and better user experience

Switched From

QuickBooks Online

Reasons for Switching to FreshBooks

Better pricing, better user experience, more reporting and customer support
Michael
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Awesome Small Business Invoicing & Time Tracking Tool

Reviewed on 13/5/2024

Overall, I love using Freshbooks for time tracking and billing clients. It is easy to use and makes...

Overall, I love using Freshbooks for time tracking and billing clients. It is easy to use and makes my agency look very professional.

Pros

Freshbooks helps our digital marketing agency keep track of tasks completed for clients and allows us to list those tasks on invoices that can be paid via ACH or Credit Card online by our clients very easily. Freshbooks templates are very professional looking and my clients have a very good experience.

Cons

I wish payments would process to our bank account faster.

Sometimes invoices go to spam when sending emails to customers through Fresbhooks messages.

Alternatives Considered

QuickBooks Online

Reasons for Switching to FreshBooks

Freshbooks has a better user interface and is easier to use than Quickbooks.
Ronald
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Not really for a small business only really small business.

Reviewed on 24/7/2024

Fair on the product. Poor on overall support. The chat bot is almost useless, and I need to start a...

Fair on the product. Poor on overall support. The chat bot is almost useless, and I need to start a support ticket.

Pros

I do like the interface, and about 80% of its features are pretty good. But I really need to other 20%. It's not QuickBooks online.

Cons

The reports and the Analytics need a lot of work. I've sent in MANY suggestions. The reports are only good for the smallest of business. While we do under 1 million a year, we do need decent cashflow information and detailed reporting by COGS categories. In our case Mechanical parts and labor vs Upholstery parts and labor. We also need good Job costs data. I would not mind doing it manually, but the data is not broken down to do this.
The worst issue has been since day one, they cannot seem to permanently fix issues importing my bank account. VERY slow responses from support and takes days and weeks to get their "process partner to fix it.
Export of your data for backup can be done, put it is very manual and time consuming. There is no path to exporting items and services. I'd like to do this so we can have a copy in the shop.

Alternatives Considered

Sage 50cloud Accounting, QuickBooks Online and Xero

Reasons for Choosing FreshBooks

I was looking for more features. Wave is a good product; we are just a little too big for it. It lacked most of the features, that don't work well in Freshbooks.

Switched From

Wave

Reasons for Switching to FreshBooks

I thought it could deliver what we needed

Response from FreshBooks

Hey Ronald, thank you for taking the time to share your review of FreshBooks.

Our Support Team is here to assist in hearing and sharing any feedback on your behalf. I have shared your comments regarding your support experience and response times with the appropriate folks here.

If there is any feedback you have not already shared directly with our Support Team, our team would like to better understand your experience and discuss your feedback more in depth. Our Support Team can also assist with the export of Items and Services if needed. You can reach our Support Team via https://www.freshbooks.com/contact ^DM

Adah
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A User-Friendly Solution for Small Businesses and Freelancers

Reviewed on 17/11/2024

Ease of Use: FreshBooks is incredibly user-friendly, even for non-accountants. Its clean interface...

Ease of Use: FreshBooks is incredibly user-friendly, even for non-accountants. Its clean interface and guided processes make tasks like invoicing, expense tracking, and time management straightforward.

Pros

The platform is designed to be simple and easy to navigate, even for those without accounting experience.

Cons

Limited Features for Larger Businesses: It's ideal for freelancers and small businesses, but larger companies may find it lacks advanced features, like in-depth reporting or payroll integration.

Stephen
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the best accounting softwares to have out there on a budget

Reviewed on 17/4/2024

My overall experience with fresh books is excellent I've never had any issue with the system it...

My overall experience with fresh books is excellent I've never had any issue with the system it works perfectly fine customer service responds right away if you do have any issues I remember I missed a payment and they gave me a call to remind me and even gave me enough time to pay it without canceling my account or not allow me access.

Pros

Fresh books is really easy to use I love the integration of being able to have my invoices paid having the instant liks and much much more This is just a great software all around to manage your business.

Cons

I wish it integrated more with other softwares like high level and other CRM softwares but hopefully they'll add this in the future other than that everything else is great.

Claudia
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to set-up and use with good features.

Reviewed on 3/9/2024

I've been using FreshBooks since I started my business over 12 years ago. The support is excellent...

I've been using FreshBooks since I started my business over 12 years ago. The support is excellent and it's easy to use. It has cut my accounting time down significantly so I can focus on my business.

Pros

It's convenient and easy to set up and use.

Cons

I wish the connection with Stripe was two ways. It can't pull in my income that comes outside of Freshbooks so I have to manually do it.

Alternatives Considered

QuickBooks Online

Reasons for Switching to FreshBooks

It seemed easier to use than Quickbooks and the cost is better, I believe.
Andrea
Overall rating
  • Industry: Printing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Freshbooks software

Reviewed on 31/7/2024

Pros

Ease of use, flexibility and the ability to personalize our templates

Cons

Payment options are limited and the rates are pretty high.

Alternatives Considered

QuickBooks Enterprise

Reasons for Switching to FreshBooks

Pricing was a big factor with regards to why we stayed with Freshbooks.
alton
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Freshbooks Exceeded my expectations.

Reviewed on 29/8/2024

Pros

As a small time business owner, I appreciate Freshbooks offers so many amazing features at a fraction of the cost. The software is user friendly. I can export invoices as opposed to typing each one. Freshbooks also integrates with my Quickbooks account. There is also a 30 day trial period that allows businesses to get familiar with the software and try before buying.

Cons

There are currently no complaints at this time.

Solomon
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Keep your accounts Fresh with the best Online accounting and invoicing tool.

Reviewed on 7/5/2024

Pros

It sends automated payment reminders to our customers for any payments.
It offers the best invoicing and billing services.
It has a very easy to use interface and very easy to navigate through too.
It has a good and very knowledgeable customer service staffs.

Cons

It has been all good to is working with the software.

Ileana
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Freshbooks great software for business owners

Reviewed on 17/7/2024

Pros

Freshbooks made it easy to manage accounts receivables and payables. You are able to easily create invoices and followup on any past due invoices.

Cons

Wish the price was a bit cheaper especially for business owners who are starting out, $40 a month , plus additional I believe $6 a month adds up quickly.

Patricia
Patricia
Overall rating
  • Industry: Civil Engineering
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

BMO Clients Not supported

Reviewed on 9/12/2023

Freshbooks has been aware of the BMO problem for months and has failed to come up with any...

Freshbooks has been aware of the BMO problem for months and has failed to come up with any solutions. When it became apparent that the bank connections failed, Freshbooks had a legal obligation to advise their clients that either they change banks or accounting software services. Staying with Freshbooks without these changes was simply not an option. I have demanded a full refund of my money and 60 days to extract all data off their site. If my business is to survive, I need to hire an accountant and bookkeeping services. I will be hiring a lawyer to seek damages. I am posting this to help others. Reputable businesses survive off their reputation. Today's marketplace allows for a lot of pretenders to exist, but eventually the word gets out. Goodbye Freshbooks.

Also, I integrated with Gusto didn't work. No one would assist. I paid for Gusto services as well. Not a single payroll was ever processed. ADP processes payroll that day, if needed. They will meet with you. ADP takes care of their customers.

Pros

The onboarding and client integration was good at the start. The bank imports worked with Bank of the West.

Cons

Freshbooks falsely stated that bank imports would work. BMO, which is a large international bank, purchased Bank of the West. All of the bank imports, with the exception of the primary checking. Without bank imports, Accounts cannot be reconciled. I assumed it would be a non-issue and that Freshbooks would address this issue. I am a small business doing business with a large bank and what seemed to be a reputable software company.

Response from FreshBooks

Hey Patricia, thank you for taking the time to share your review of FreshBooks.

I do apologize for any inconvenience that has been caused in this matter. If you are not already working with a member of our Support Team, please reach out via https://www.freshbooks.com/contact. Our team is here to help however possible. ^DM

Kelly
Kelly
Overall rating
  • Industry: Online Media
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

I depend on FreshBooks for my business daily

Reviewed on 18/12/2023

I would describe my overall experience as good. They are always there when I need them. Rarely...

I would describe my overall experience as good. They are always there when I need them. Rarely are there any outages.

Pros

I like that FreshBooks is easy to use and they are always finding new ways to make doing business easier.

Cons

I think the Quotes and Estimates area could be a little more detailed. Maybe adding different templates for each type of business.

Alternatives Considered

PayPal

Reasons for Switching to FreshBooks

Because at the time it had more features I needed than PayPal.
Pius
Overall rating
  • Industry: Religious Institutions
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My Overall Overview of FreshBooks

Reviewed on 21/10/2024

As an Accountant, I am able to relish a lot with FreshBooks, mainly creating and sending invoices.

As an Accountant, I am able to relish a lot with FreshBooks, mainly creating and sending invoices.

Pros

There is nothing hectic like carrying out repetitive tasks. FreshBooks allows me to save time by automating repetitive accounting tasks such as invoicing, inventory control and billing.

Cons

Even my overall rating depict that I face zero issues when using FreshBooks.

Rachid
Rachid
Overall rating
  • Industry: Banking
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Freshbooks

Reviewed on 20/10/2024

Freshbooks is a software that it helps to make the best accounting software designed for freelancers...

Freshbooks is a software that it helps to make the best accounting software designed for freelancers and small business.

Pros

Most thing I like is it allows to make invoice and accept payment with credit and debit card.

Cons

It gives you an overview of your total profit of your business.

Ibrahim
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

FreshBooks 📚 is a Must Have AP/GL/AR Automation Tool

Reviewed on 14/8/2024

Pros

FreshBooks allocates an extended range of online accounting features and has a mobile application that makes it easy to carry out repetitive accounting tasks.

Cons

I slightly dislike that FreshBooks has unlimited features on mobile app compared to cloud solution.

Alex
Alex
Overall rating
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

User-friendly software

Reviewed on 10/9/2024

Pros

FreshBooks is an easy-to-use software, I like its user-friendly features and the way its dashboard provides all options is incredible. The payroll services are great and I appreciate its reporting features which allows me to filter the reports. Moreover, it is easy to integrate it with a lot of other products which give us ease to work efficiently.

Cons

The drag-and-drop feature does not work efficiently. I would suggest its team, add more advancement. Moreover, it is a perfect tool in a reasonable price bracket.

Zandalee
Overall rating
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

FreshBooks Insight by Zipagan

Reviewed on 16/9/2024

Pros

Automating repetitive accounting tasks is what I like most about FreshBooks.

Cons

FreshBooks Invoicing App on my iOS has limited features compared to cloud apps.

Verified Reviewer
Overall rating
  • Industry: Cosmetics
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

FreshBooks: A User-Friendly Solution for Streamlined Accounting

Reviewed on 26/6/2024

Overall, FreshBooks offers a seamless and efficient accounting experience tailored for small...

Overall, FreshBooks offers a seamless and efficient accounting experience tailored for small businesses and freelancers. Its intuitive design and automation capabilities streamline financial tasks, improving productivity and accuracy. Despite some cost considerations, the value it provides in terms of time-saving and ease of use makes it a highly recommended tool for managing business finances.

Pros

FreshBooks excels with its user-friendly interface and comprehensive invoicing features. It simplifies time tracking, expense management, and financial reporting, making it ideal for small businesses and freelancers. The automation of tasks like recurring invoices and late payment reminders saves time. Integration with numerous apps enhances its functionality, making accounting straightforward and efficient.

Cons

The pricing structure can be a downside, especially for very small businesses or freelancers on a tight budget. Some advanced features require higher-tier plans, limiting access to essential tools for lower-tier users. Additionally, while generally intuitive, certain complex accounting tasks may still necessitate additional support or integration with more robust accounting software.

Saitejaswi
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Freshbooks and its significant use

Reviewed on 10/7/2024

Overall , i can suggest for small and medium vendors and also to companies where turnover is less...

Overall , i can suggest for small and medium vendors and also to companies where turnover is less than 20 cr can use this accounting software for recording trasactions

Pros

Freshbooks is really a good software where the accounting process is digitalized and easy reports making

Cons

There are some technical glitches while operating on the software

Dylan
Dylan
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Essential small business accounting

Reviewed on 19/12/2023

As a person with zero accounting knowledge, Freshbooks gave me to confidence to run my own business...

As a person with zero accounting knowledge, Freshbooks gave me to confidence to run my own business and know that all the taxes and bookkeeping would be done right and wouldn't cause me stress. It was very easy to get started, and I've learned a lot from using the software.

Pros

The easy-to-use interface, with helpful tooltips and explainers made it easy to get started. The invoice automation features made it very fire-and-forget to get paid on time every month.

Cons

The transaction fee for Freshbooks handling invoice payment is quite high, and only comes down when you start paying them more, and some of the more advanced features are locked behind a Sales call to negotiate pricing.

Manish
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My first choice for invoicing and expense tracking.

Reviewed on 21/11/2024

FreshBooks has simplified my financial management, saving me time and headaches. It's helped me...

FreshBooks has simplified my financial management, saving me time and headaches. It's helped me stay organized, get paid faster, and keep my freelance business running smoothly.

Pros

It makes invoicing and expense tracking a breeze. I love the clean interface, the professional-looking invoices, and the ease of generating reports. It's like having a personal accountant in my pocket.

Cons

It is perfect for freelancers and small businesses, it might not have all the advanced features larger companies require.

Md Sazedur
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Freshbooks is a user-friendly for my small business.

Reviewed on 5/9/2024

Overall experience was good. It's an awesome products.

Overall experience was good. It's an awesome products.

Pros

It’s a cloud-based accounting software designed primarily for small businesses, freelancers, and entrepreneurs. FreshBooks focuses on simplifying tasks such as invoicing, expense tracking, time tracking, and financial reporting. The platform is user-friendly and offers integrations with other tools, making it easy to manage various aspects of a business from one place.

Cons

FreshBooks also emphasizes automation, streamlining recurring tasks like invoice generation, payment reminders, and expense tracking. The mobile app allows users to work from anywhere, maintaining consistency with the desktop experience.

Christine
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Happy with its seamless mobile payment via PayPal.

Reviewed on 20/10/2024

Seamless creation of invoices, tracking and automated reminders and faster pay by mobile payment.

Seamless creation of invoices, tracking and automated reminders and faster pay by mobile payment.

Pros

Does a spontaneous job to create invoice, track them and send automated reminders.

Cons

Terrific to integrate with payment system for direct pay.

Mujeezah
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

FreshBooks does all that I yarn for.

Reviewed on 13/7/2024

Pros

Simplicity.Unlike other 'Big names'accounting softwares, FreshBooks is very user friendly and fun!It meets all our needs for we can easily track our income, payroll,expenses, invoices and reports with ease.

Cons

I haven't found anything to deslike about FreshBooks it is such a powerful tool, very straightforward and has a great support team.

Faith
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Invoicing with FreshBooks: look no further!

Reviewed on 5/11/2024

One of the standout aspects of the FreshBooks user experience is its simplicity and ease of use....

One of the standout aspects of the FreshBooks user experience is its simplicity and ease of use. The platform's navigation is straightforward, with clearly labeled menus and intuitive workflows that guide users through tasks such as creating invoices, tracking time, and managing expenses. Even those with limited technical expertise can quickly learn to navigate the platform and become productive.

Pros

The invoicing system, it is straightforward and unique making the invoicing process seamless as the platform allows the user to create professional-looking invoices with just a few clicks, featuring customizable templates, logo integration, and the ability to accept online payments.

Cons

While FreshBooks does offer integrations with several popular apps and services, the selection is relatively limited compared to some of its competitors. Users who require deep integration with other business tools, such as project management software or point-of-sale systems, may find the integration options to be restrictive.