FreshBooks Reviews

I love the clean and friendly UX of FreshBooks! It is a pretty efficient piece of software that helps me get paid quickly and easily. I feel it has grown up so much over the years too. Invoicing is super easy and tracking expenses. Those are my primary base needs to run my business.

I do wish that entering client information was a bit more intuitive as I feel like I'm doing input for a client into my contacts, importing it to my CRM, and then hand inputting into FreshBooks again feels redundant. I would really really really love to see a Mac App to complete the mobility and desktop experience. I dislike having to open a web page to manage things on a daily basis.

FreshBooks has a really visually appealing interface, and that's something I really like. Even after a long day at work, logging in never leaves me feeling drained. When I log in, the most crucial information is right there on the dashboard. FreshBooks can help me operate my design business. Tracking my time, creating estimates and invoicing, creating projects, setting up regular retainers, etc. are just some of the things I do.

As a result, there can be a lot of confusion when it comes to automatic payments. The smartphone app itself also needs a lot of work. In addition, the FreshBooks customer service needs improvement. I'd like to see some of the more expensive plans' extras available to everyone.

FreshBooks is renowned for its user-friendly layout and straightforward setup. With FreshBooks, even if you have little to no expertise with accounting software, you can get going right away.FreshBooks has a number of time-saving features that can speed up payment and reduce manual data entry, like automatic invoicing and online payment acceptance.FreshBooks offers a variety of financial reports, including profit and loss statements, balance sheets, and tax summaries, that can give you information about the financial status of your company and assist you in making informed choices.FreshBooks comes with project management tools that let you work with your team, monitor the status of your projects, and charge clients for the time you spend working on them.Utilizing the FreshBooks mobile app, you can issue invoices, keep track of costs, and manage your money while on the road.Integration with other products: You can easily automate processes and optimize your workflow with FreshBooks thanks to its integrations with other widely used business platforms like PayPal, Stripe, and G Suite.

FreshBooks features a straightforward user interface, which could be problematic for companies with sophisticated accounting requirements. The program includes few choices for customization, which could not be sufficient for companies who need more adaptability.Pricing: For companies with larger teams, FreshBooks pricing can be quite pricey. Project management is one of the more sophisticated capabilities that is only offered with higher-tier plans.Limited inventory management: FreshBooks does not include extensive inventory management options, which could be a drawback for companies that need more thorough inventory tracking.FreshBooks has fewer integrations than other accounting software solutions, while integrating with well-known tools like PayPal and G Suite.Because FreshBooks is a cloud-based software program, accessing it necessitates having an internet connection. Businesses that operate in places with spotty internet connectivity may find this to be a drawback.

Financial reports can be the best features of FreshBooks I see and we can easily track our work and making reports.

I like all of the features in FreshBooks but I think the performing tools little need to be developed.

Because of FreshBooks' intuitive design, keeping track of business money and other administrative tasks is a breeze. Save time and work more efficiently with FreshBooks' convenient time-saving tools, such recurring invoices and cost monitoring.

FreshBooks's user-friendly interface is a major selling point for me as a financial manager. We've found great use in the time-saving tools, such automatic invoicing and expense tracking. Nonetheless, I have found a few shortcomings, such as a lack of robust reporting tools and a dearth of available integrations. Despite these concerns, FreshBooks has been a great help to me.

One of the things I like most about FreshBooks is its simplicity and ease of use. The service is designed with small businesses in mind, offering a user-friendly interface and intuitive workflows that make it easy to manage accounting tasks such as invoicing, time tracking, and expense management. Additionally, the service offers a range of useful features, such as automated payment reminders, project tracking, and custom branding, that help me to streamline my accounting processes and improve my overall efficiency.

One potential downside of FreshBooks is its pricing, which can be relatively expensive compared to some other accounting solutions. Also, while the service is generally easy to use, some of the more advanced features and configurations may require technical expertise or support. Finally, some users have reported issues with customer support and responsiveness.

Advantages of Freshbooks include its user-friendly interface, which is easy to navigate, making it ideal for small business owners with limited accounting experience. Additionally, Freshbooks offers a variety of invoicing options, including features like automatic payment reminders and late fees, which can help businesses get paid faster. The platform also has a built-in time tracking feature that allows users to track billable hours for themselves or their team, making it easier to accurately bill clients. Freshbooks also offers excellent customer support through phone, email, and live chat.

Disadvantages of Freshbooks include its limited features, which may not be suitable for businesses with more complex accounting needs. Furthermore, Freshbooks can be more expensive than some of its competitors, particularly for businesses with larger teams. While Freshbooks does offer integrations with popular apps like PayPal and Stripe, it may not have as many integrations as some of its competitors.In terms of how Freshbooks is better than its competitors, the platform's user-friendly interface is a standout feature, as it makes accounting accessible for small business owners with limited experience. Freshbooks also offers a variety of invoicing options and a built-in time tracking feature, making it easier for businesses

FreshBooks offers robust invoicing features, allowing businesses to create and send professional-looking invoices quickly and easily.Time tracking: FreshBooks includes time tracking features, making it easy for users to track billable hours and generate accurate invoices.

Limited inventory management features: FreshBooks has limited inventory management features, which may not meet the needs of businesses that have large inventories or sell physical products.

The ease of use offered by freshbooks to maintain accounting in small businesses is incredible. It has a lot of tools that allow to maintain complete accounting. In addition the possibility of integrating freshbooks with other business tools improve the experience of use of the same and allow to complement it with other tools

Despite being a super complete tool, the only problem that I find is the price that is a bit higher compared to other accounting tools offered in the market

I used FreshBooks for my freelance work and was impressed with its flexibility. Data transmission security was excellent and the interface was easy to use.

Mileage tracking is worthless! I tried it for several months. It does not work. There are no rides.

We implemented the "Classic Freshbooks" which was a super clean interface that you could navigate with your keyboard for the most part, was stable and efficient. This worked great for us for almost 10 years.

They are now forcing their new interface on everyone, which is buggy and slow. Constant downtime at critical times like end of month, causing customers not to be able to access and pay invoices. Huge financial repercussions for us due to this.

FreshBooks is good for freelancers or service-based small businesses that need to track time spend on client projects, and report the time on invoices. It's also good for tracking basic expenses, whether they are allocated to the business, or passed on to clients. The reporting features are also useful.

The payroll integration with Gusto is a simple and affordable way to run payroll for a small business.

The mobile app for time tracking became so buggy that I had to stop using it; it would frequently lose track of the time if I paused the timer. They also added a "feature" that creates a new line item on the invoice every time you pause the timer, which really clutters up the invoice. I now use a separate tracking app and manually enter my time.

The accounting features are barely adequate, and the accounting functionality is more like a public beta than production software. There's a chart of accounts, bank reconciliation, and a general ledger. We use cash-basis accounting, so it works for us, but if you carry inventory, I don't think FreshBooks will support accrual accounting. The bank reconciliation was officially "beta" until very recently.

Admins aren't allowed to edit the chart of accounts, so you need to have an accountant or bookkeeper set it up. Unfortunately, most accountants I've talked to won't work with FreshBooks directly. Strangely, FreshBooks will help you find a bookkeeper who works with FreshBooks, but not an accountant.

I love how intuitive and easy it is to use. The invoicing, payment processing, and overall accounts receivable functions are so simple, yet powerful and allow me to accomplish everything I need to in that area. The support staff is wonderful and extremely responsive, and it just helps my one man operation run smoothly when it comes to the accounting.

So far I haven't found anything about the software that I don't like.

It saves my team hours of time every month. It easy to manage clients, track subscriptions, track hours and send invoices. Oh and it makes taxes season a breeze! The milage tracking feature has saved me over thousands per year in taxes since they released it.

The only complaint I have with Freshbooks is the Expenses feature. It has the ability to connect to your bank account to automatically pull in your charges, however, it never stays connected to our bank and it becomes a hassle. But they are great about helping to resolve the issue when it happens.

I love the ability to create proposals with pictures and a client signature line. Also, the app is pretty great.

I’d like to be able to add pictures through the app, but it’s never worked. The back end for taxes and reconciling found be better according to my cpa

FreshBooks allows me to create estimates & send proposals, track my time, invoice clients and reconcile my expenses for financial reporting all in one easy to use place. I was using 3 different platforms before to do all of this.

It would be nice to have slightly more robust accounting functionality but for the most part it does everything I need it to do. I’d like to be able to track time by quantity rather than just duration.

My clients now pay me on time because of Freshbooks. Previously, I sent invoices to clients by email and normal mail in the form of PDFs, but the problem was that they didn't always pay. Because you just throw the invoice in the trash and try to remember to pay it when you can, I'm also guilty of this. However, with Freshbooks, I probably get 10–20% of clients to actually pay on time because there is a quick online option of paying with a credit card right there and then when the invoice is sent. Using credit cards obviously results in a 1-3% loss, but gaining speedier payments is more significant than that amount.

Can have issues linking to a credit union account if that is what you use for your business. Might want to consider switching to a bank that is better accepted.

Some of the biggest reasons we chose Freshbooks over other software:

*Incredibly smooth and easy to use interface
*Ability to brand your own in colors as well as add your logo
*Each customer can be assigned their own billing portal login and you can have multiple clients under one company but each have different username
*Utilizes Braintree payments (our primary merchant processor)
*Integrates with Google Apps and Gusto HQ
*Flat rate for up to 5 users, we currently use the Might Oak Plan
*Team tracking and hour logging for projects (huge deal since we work with contractors and they also have a free contractor add on option)
*Mobile App is killer - I pop off invoices like it's nobody's business :)

*Reporting could be improved
*Needs better reconciliation in terms of balances. You can do daily balance sheets, but I would rather have it calculate how my business is doing based on capital in our current account, then factor in what we earned and our expenses.
*Not good for businesses that have inventory, need inventory management (this I wouldn't necessarily rate as a con however, because Freshbooks was built and designed for SERVICE style businesses - for that it works great)
*Reporting can't be opened in the mobile app, you need to access it via the browser
*To my knowledge, you can't run multiple businesses out of one account. We currently have two businesses and are deciding if we are going to open up a separate Freshbooks account or if there is another option that's better suited for the second business.

Freshbooks is a simple and straight-forward accounting solution. It's delivered with relatively small amount of standard accounting categories so you're not overwhelmed placing expenses into their proper buckets and adding new categories is quite easy.

Our business doesn't have a ton of complex expenses - and if yours does, Freshbooks might not be a good fit. What we love about Freshbooks is how straight-forward their invoicing system has been. It's easy to create recurring invoicing and it integrates with popular credit card processors to facilitate easy online payments.

Perhaps the attribute that has kept us with Freshbooks through the years is their customer service - it's amazing. Customer service has always been super friendly, easy to understand, and they always seen eager to help. This interest and willingness to be helpful goes a long way.

The only con we've experienced with Freshbooks is their limited subscription levels. We've exceed their standard top level package but we're not quite big enough to financially justify a custom/enterprise package. It seems Freshbooks is ideal for customers with a lot of recurring transactions - which, we have more individual transactions than recurring so this is part of our problem. Regardless, Freshbooks staff has always been quite helpful in offering up solutions to help us make the most of our subscription limits (500 active clients).

I started using Freshbooks when I was given the opportunity to start a company in the wedding industry. At the time I had no idea what I was doing when it came to bookkeeping but FreshBooks made it easy to manage. What I loved about the software was the journey I followed, from Quotation to final invoice. The ability to send the quote/invoice with a simple click streamlined my business process. I eventually had to hand over when I couldn't handle the load, and because of the intuitive software, it was an simple handover. When I needed a report, i didn't have to wait for it to come from my bookkeeper, I just jumped online and got what I needed quickly and easily. Oh the cherry on the cake was the app. I used to showcase at trade-shows so the app allowed me to draw up an invoice and email the client without leaving the booth, or needing my laptop.

The price point was a bit of a hard pill to swallow, especially in an economy where the $ is much stronger than my local currency. The fluxuating market made budgeting a nightmare, and when getting a start up off the ground, every cent counts. While I could work around that, the one thing I disliked was the fact that one could go back and edit invoices/quotes post creation. I have since learnt that this is a big no no, but at the time I was non the wiser. I unfortunately lost money due to this, as many cash sales invoices were edited, and the balance pocketed.

Over the years, FreshBooks has made efforts to improve its service and update the levels of programs. The latest change they made to the interface has improved some things but other parts have been left behind and I've personally not seen any updates or changes in the past few years. What I like MOST is what they started with years ago -- the ability to remind clients at the 30, 60, 90 day marks to pay their bills. However, the interface to set that feature up changed a few years ago with their major update and it's not as intuitive now.

I do NOT like the timer starting off before you even choose what project you are working on. This is a SIMPLE FIX. I asked about it years ago and was told that -- yah, basically you launch the timer and then click the pause button while you work out what project you are on -- then start the timer again. Not a good design.

I do NOT like setting up a new project and having a ton of task all added to this new project that I have to deselect -- about 20 or so that I have to remove each time -- and then add in the correct task for that project.

I do NOT like having to deal with setting default payment settings and reminders for each client I set-up. Can't that just be a universal default setting to turn on?

I do NOT like having service tiers change and being told the level I was previously on is changing and this new level will cost more -- and that's what I have to accept now. I'm a independent contractor and I have few clients -- I don't need the next level. But ... whatever.

User-friendly interface: Freshbooks offers a simple and intuitive interface that makes it easy to navigate and use, even for those with limited accounting experience.Time-saving features: Freshbooks offers several time-saving features such as automatic invoicing, expense tracking, and integration with popular payment gateways that can help streamline your accounting tasks.Customizable invoices: Freshbooks allows users to create fully customizable and professional-looking invoices that can be branded with your company logo and colors.Mobile accessibility: Freshbooks can be accessed from any device with an internet connection, making it easy to manage your finances on the go.Customer support: Freshbooks offers excellent customer support, with a dedicated team available to answer any questions or resolve issues promptly.User-friendly interface: Freshbooks offers a simple and intuitive interface that makes it easy to navigate and use, even for those with limited accounting experience.Time-saving features: Freshbooks offers several time-saving features such as automatic invoicing, expense tracking, and integration with popular payment gateways that can help streamline your accounting tasks.Customizable invoices: Freshbooks allows users to create fully customizable and professional-looking invoices that can be branded with your company logo and colors.Mobile accessibility: Freshbooks can be accessed from any device with an internet connection, making it easy to

Limited reporting: Some users have reported that Freshbooks' reporting functionality is limited compared to other accounting software, making it difficult to generate detailed financial reports.Price: Freshbooks can be more expensive compared to other accounting software on the market, particularly for businesses with larger accounting needs.Integration limitations: Some users have reported that Freshbooks' integration options are limited, particularly when it comes to syncing with other accounting software or e-commerce platforms.No inventory management: Freshbooks doesn't offer inventory management features, which may be a disadvantage for businesses that need to track inventory.Lack of customization: Some users have reported that Freshbooks' templates and design options are limited, which may make it difficult to fully customize invoices and other financial documents to match their branding.

FreshBooks offers an easy-to-use platform with a user-friendly interface, making it easy for users to navigate and understand its features. The integration process is also straightforward, and FreshBooks offers integrations with many third-party tools, including payment gateways, project management tools, and time-tracking software. The integration process can be done in a few clicks, and FreshBooks provides clear instructions to guide users through the process.One of the most impactful features of FreshBooks is its receipt management system. FreshBooks offers a robust and intuitive receipt management system that enables users to upload, organize, and categorize their receipts digitally. This feature helps users track their expenses accurately and easily, reducing the likelihood of errors and saving time. With FreshBooks receipt management, users can easily generate detailed expense reports and submit expenses for reimbursement or tax purposes.Overall, FreshBooks is an easy-to-use platform with a straightforward integration process. Its receipt management system is one of its most impactful features, helping users manage their expenses effectively and efficiently.

All software can be improved and updated to better meet the needs of its users. The key is to identify the areas where the software could be enhanced and prioritize those improvements based on user feedback and business goals.Here are some potential areas where FreshBooks could consider making improvements:User Interface: Improving the user interface can make the software more intuitive and easier to use for its customers.Features: FreshBooks may consider adding new features or improving existing ones to provide more value to its users.Integrations: Integrating with other software platforms can improve the overall user experience and expand the reach of FreshBooks.Security: Enhancing security measures can help to protect user data and build trust with customers.Performance: Optimizing the software for speed and reliability can help to improve user satisfaction.Overall, FreshBooks should prioritize improvements that will provide the most value to its customers and align with its business goals. Regularly seeking feedback from users can also help to identify areas for improvement and guide product development.and integration is not too hard.

As an attorney in solo practice, the timekeeping function is great. I can use my app or use the computer easily, and it tracks my time in a neat report for clients beautifully. I also find invoicing clients very simple, although I've found some difficulties with customization when it comes to my clients on retainer. Otherwise I've been very pleased.

I had a very difficult time using the bookkeeping software on the program. I couldn't customize taxes, and I found that because I have no background in accounting I was really messing up frequently. I ended up outsourcing bookkeeping to Bench, which has worked out fine but it's only been a couple of months. the difficulty using Freshbooks for bookkeeping made tax time very difficult and stressful because I had to completely redo what I had entered in the program.

businesses get to manage invoices and recurring subscriptions in less than no time, and collect online payments within the same system. In fact, FreshBooks enables Google Checkout, PayPal, and credit card payments, and integrates with a long list of business systems and applications that can streamline this process. With it, odds are good that you will unite financial control in a single system, and stop paying for the maintenance of complex software infrastructure.

A considerable advantage of FreshBooks compared to other accounting apps is the availability of fully-functional mobile apps and add-ons you can get for Android and iOS devices. The apps allow you to bring the power and convenience of the software on location, and do accounting and access records whenever you wish to do so. As you can see, FreshBooks literally takes finances out of the office, but does so in a safe and seamless fashion.

Despite a wide range of excellent features users have pointed out a few minor things that can be improved in FreshBooks: its metrics, goal setting, and reporting features can be better. One user also found bugs in FreshBooks email click-throughs and automated expenses which did not function to his liking. Apart from these insignificant glitches, hoever, there is no doubt that FreshBooks is a top notch accounting product that can bring a lot to your accounting deparatament.