LiveChat

4.6 (1,693)
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Customer service software that boosts online sales.

Overall rating

4.6 /5
(1,693)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.6/5

95%
recommended this app
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1693 Reviews

Karan
Karan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

This feature is very easy to use and it helpful for the customers and time savier and more...

Reviewed on 10/11/2023

its very posive expirience with live chat users find it is very easy to use, convenient, and...

its very posive expirience with live chat users find it is very easy to use, convenient, and effective

Pros

customers can simply click on a chat button on capterras websites to start a conversation with an agent.

Cons

capterra is constantly updating its live chat features

Emmanuel
Overall rating
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LiveChat A Enhanced Customer Support Tool

Reviewed on 1/10/2024

It has made work easy for me and my customers.

It has made work easy for me and my customers.

Pros

LiveChat is an interactive customer support team that we have integrated to feet our basic needs. It works well all the time and it is easy to set up.

Cons

Ito hass never had any problems since I started using it.

Mattia
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

We skip to Zen Desk!

Reviewed on 20/12/2023

They fake in supporting nonprofit organizations.

We spend like 300 dollars monthly in LiveChat,...

They fake in supporting nonprofit organizations.

We spend like 300 dollars monthly in LiveChat, even if we are an official nonprofit organization in Italy. We obviously sent them all the documents provided by Italy's government. But they decided not to accept our application without telling us any reason.

Not professional at all.

Considering that isn't possible to build long-term relationships with them, we skip to another software. You better do the same.

Don't trust in LiveChat and don't try to find support in Dominica.

Pros

Nice design, nothing more than that actually.

Cons

It costs a lot for poor quality service and support.

Temitayo
Overall rating
  • Industry: Arts & Crafts
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LiveChat: Customer Service Tool of All Times

Reviewed on 17/9/2024

Pros

LiveChat enables us (teams) to improve customer satisfaction via real-time chat.
It offers self-service portal which makes it easy for teams to acquire support from anywhere over any device.

Cons

LiveChat pose zero errors and I use it on a daily basis.

Pernia
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Why I Prefer LiveChat for Live Chat

Reviewed on 24/9/2024

Pros

LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat.
Customer support for 24/7 has enabled us to retain customers and attract leads.

Cons

I do not like the fact that LiveChat can’t function in absence of internet connection.

Waren
Overall rating
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

LiveChat Simple And Transparent

Reviewed on 23/9/2024

It has really helped improved our engagement with our clients.

It has really helped improved our engagement with our clients.

Pros

LiveChat is easy to use and intergrate with other softwares. It has streamlined communications making engagement with clients simple and transparent.

Cons

I haven't seen anything that seems to be wrong with this platform.

Linda
Overall rating
  • Industry: Architecture & Planning
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LiveChat Excellence

Reviewed on 2/4/2024

Use of LiveChat with customers daily is successful.

Use of LiveChat with customers daily is successful.

Pros

Dependability in daily use as a tool in communicating with customers in livechats.

Cons

There are no problems that have occurred with this software.

John
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LiveChat- the solution for live customer care needs

Reviewed on 11/4/2024

I've used LiveChat for several years now and really like it, and depend on it. Some customers...

I've used LiveChat for several years now and really like it, and depend on it. Some customers prefer the chat feature over calls, and this is perfect for that.

Pros

LiveChat makes is very simple for customers to reach us during our business hours and to reach someone immediately. We can solve any issues right away for them, and mark them as completed when done. To install the code into our website was very straight-forward, just copy/paste.

Cons

Pretty easy to use, not really any complaints.

Jessica
Overall rating
  • Industry: Broadcast Media
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Live chat is so stress free.

Reviewed on 18/9/2024

Stress free and highly effective communication tool at my convenience.

Stress free and highly effective communication tool at my convenience.

Pros

Able to communicate effectively with someone especially when I’m unable to talk because background noise etc.

Cons

Having to wait for the agent to come on the chat and the fact that some times it goes off after few minutes of inactivity.

Marie Joy
Marie Joy
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easier and faster communication with customers

Reviewed on 9/5/2024

Pros

The real-time chat feature allows us to communicate with customers faster and on time. We can also do more in less time by creating many agent accounts and specifically giving them different tasks. That way, we can utilize the software while providing efficient and fast service to our customers.

Cons

There are times when messages get delayed and it leads to misunderstandings with customers. The price point is also higher compared to others.

Clarke
Overall rating
  • Industry: Farming
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

No More Phone Call Waiting with LiveChat

Reviewed on 28/1/2024

Pros

As Desktop Support Analyst, it has been easy for me to communicate with customers online without having to make and receive long calls.

Cons

Integration to our website was hectic during initial setup - kudos to the vendor support team for intervention.

Jackson
Overall rating
  • Industry: Human Resources
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Live chat is better than Phone or Email Support

Reviewed on 29/8/2023

Pros

It is a convenient and cost-effective communication channel that enables businesses to connect with their customer in real-time, address multiple queries simultaneously, and generate higher customer satisfaction levels.

Cons

There are some drawbacks to live chat which include a lack of personal touch, technical challenges that can impact negatively on transactions, language barriers, limited functionality, and agent non-availability on a real-time basis.

Vivien
Overall rating
  • Industry: Gambling & Casinos
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Live Chat experience

Reviewed on 6/6/2024

10 convenient to use, advisable to use and easy access to our live chat support

10 convenient to use, advisable to use and easy access to our live chat support

Pros

Everything, can talk to the agent on avery easy way

Cons

Can talk to the agent on a very easy way

John
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Talk in real-time

Reviewed on 11/9/2023

Pros

Database management and CRM because it helps increase customer satisfaction and lead conversion

Cons

I honestly can't say anything worth disliking for the app.. its generally a good app

Cihan
Cihan
Overall rating
  • Industry: Plastics
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A handy and great tool complying to what it stands for!

Reviewed on 7/6/2023

We provide excellent customer service and can support customers immediately with specialized...

We provide excellent customer service and can support customers immediately with specialized knowledge. Although not all problems can be solved via chat I am sure this is a big step forward to perfection of customer support. We frequently receive positive feedback from customers and can create a lot more business by being available 24/5.

Pros

The hidden read-feature is best. You can see immediately what the customer is writing, even before it is sent. This can sometimes reveal SECRETS! And the customer himself does not even realize this.

Cons

I do not like that a mail addresses-list cannot be added to Live Chat to directly forward the customer or topic to respective responsibility. This has to be done manually.

mahfujur rahman
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Hassle free live chat

Reviewed on 2/12/2023

In my opinion there is no alternative to LiveChat. I just love it.

In my opinion there is no alternative to LiveChat. I just love it.

Pros

The quality is of LiveChat is beyond description. It construct a break free connection.

Cons

Ads are annoying though recently they have improved.

Verified Reviewer
Overall rating
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

excellent product for engaging customers

Reviewed on 18/9/2023

Livechat is a useful tool that provides smooth connection with potential customers via their...

Livechat is a useful tool that provides smooth connection with potential customers via their preferred channels. Its integration within my department has greatly improved our interactions, resulting in quicker inquiry response times and increased first-time client satisfaction rates. Additionally, Livechat is an effective technique for turning interested prospects into paying customers, which helps our business succeed.

Pros

Customers enjoy contacting us using LiveChat since it is so simple to use. Our clients adore using this program to make appointments. convenient when occupied at meetings or at work.

Cons

After making a few enquiries, we were able to comprehend how communication works after hours, but at first it was a little puzzling.

Kimberly
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Alive and Kicking!

Reviewed on 16/9/2024

LiveChat seems to be a feature on almost everything I use now, and I love it because if I have any...

LiveChat seems to be a feature on almost everything I use now, and I love it because if I have any questions or concerns at all LiveChat is always readily available!

Pros

Using LiveChat seems so easy and since i am so awkward over the phone, LiveChat was helpful without actually talking one-on-one with a person!

Cons

At first i was very nervous about using the LiveChat, because i wasn't familiar with it.

Suzanne
Overall rating
  • Industry: Insurance
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent facility

Reviewed on 27/10/2023

Great system used daily to share so much information. Used in collaboration with hubs

Great system used daily to share so much information. Used in collaboration with hubs

Pros

Ease of use, speed it runs to get an instant connection for response. Helps with so much, communication, customer support, product knowledge and much more. You get transcripts too

Cons

Nothing really but would be nice to have options of more sound notifications when a message sent or times out after low usage

Mohamed
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Edit documents

Reviewed on 17/7/2023

Pros

Users often find LiveChat to have an intuitive and easy-to-use interface. It also excels in providing real-time communication between businesses and their customers.

Cons

Some users have reported that the LiveChat mobile app could benefit from further stability, performance, and features improvements. Besides, some users desire more advanced reporting capabilities and deeper insights into chat performance, customer behavior, and agent productivity.

Mourine
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Reen kym

Reviewed on 23/9/2023

Easy and simple

Easy and simple

Pros

It's very easy to use an loving i like to use because it's simple to use

Cons

Not all customers you are able to reach

Christine
Christine
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

"Engage, Connect, Convert: Elevate Your Marketing Strategy with Live Chat!"

Reviewed on 26/9/2023

Pros

Easy to deploy and use. Chat transcripts that can be used for reference. Chat archiving for easy follow up.

Cons

Client data remains on live chat servers

Tami
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy solutions

Reviewed on 19/3/2024

Pros

I like that I can get answers without having to call and wait on hold or email and wait for a response

Cons

Sometimes it takes a while to get a person to chat with

Maria domingas
Overall rating
  • Industry: Market Research
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Live chat

Reviewed on 5/8/2023

Live Chat integrates with other business platforms used by the company, allowing agents to have...

Live Chat integrates with other business platforms used by the company, allowing agents to have access to customer history and resolve their issues. that is, it has many advantages for companies.

Pros

the chatbot is able to immediately resolve low-complexity issues and requests, as well as the most frequently asked questions. So customers don't have to wait an indefinite amount of time for a simple solution.

Cons

I liked everything about the live chat, great chat. I didn't have anything not to like

Shree Chandra
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Live chat

Reviewed on 15/5/2023

The software's customer's features and multi-channel support have customers to create a seamless...

The software's customer's features and multi-channel support have customers to create a seamless customer experience the analytics and reporting tools have enabled agents to manage we chats and respond quickly to customer inquiries. Overall, LiveChat has received positive reviews for its user-friendliness, reliability and effectiveness in helping businesses improve we customer service.

Pros

LiveChat has features that help all customers management their problem load effective such as canned responbility keyboard shortcuts and chat history.

Cons

LiveChat to all costumers with analisis and reporting machine to measure the performance of their customer service team, such as chat duration, customer satisfaction ratings and agent productivity