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67 Reviews
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best Tool for Electronic Document Management
Reviewed on 11/10/2017
Pros
I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features.
Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without a lot of unnecessary information, after only what the user needs to filter and find their documents.
Importing documents into DocuWare is another fantastic thing, you can do this by simply printing the document through the DocuWare printer, a supplement that sends the document directly to the user's default tray, or to a certain tray if rules are created for it. You can also import documents into DocuWare simply by placing them in a certain pre-defined folder, which is monitored by the system and automatically imports as soon as a document is placed there. There is also the possibility of using scanners to scan physical documents, as you can also manually import the documents already scanned into DocuWare.
Cons
Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Docuware Review
Reviewed on 29/7/2019
Docuware has been a great experience for our Company. It has allowed us to pay invoices faster, track information about who has overcharged us, and track change orders without letting them get lost in the shuffle.
Pros
Docuware is a powerful tool for routing paperwork through workflows. It has eliminated paper running through our office and allowed our employees to work from any location without needing physical access to the paper.
Cons
Setting up the workflows is difficult at first, but once you get used to "speaking the language" per se it's not bad at all.
Reasons for Switching to DocuWare
Worked best with our Exchange based system, had best and most advanced features for doing indexing of documents, and price was the best deal.Response from DocuWare
Thank you for the great feedback! We love to hear when DocuWare is a great success for organizations like yours.
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
DocuWare- digital transformation and of document organization
Reviewed on 2/2/2023
What I like about Docuware is that they are creating a strong community, they offer webinars every month, they are very helpful since they are always innovating and teaching new techniques and processes for the effective use of Docuwere.
Pros
Something I like about Docuware, its interface, its dashboard is simple but functional, I like how it displays all the documents in a single view, it is quite organized to handle large amounts of documents. I consider it an excellent solution for the digital transformation of a company, and for remote work since it is based on the cloud. Something to highlight about the Docuware is that it has applications for iOS and Android, this helps the workflow to speed up the processes.
Cons
For a new user, the learning curve can be a bit long since it has some functions and tools that you don't understand at first, another point that needs to be improved a lot is its editing tools, if it works with a predefined format it's fine. but if you need to make numerous changes it can be a bit tedious.
Response from DocuWare
Thank you for taking the time to review DocuWare. We appreciate your input. We're glad to hear that your company is benefiting from our solution. If we can ever be of assistance, please contact us at customer.feedback.com.
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
DocuWare: Serviceable
Reviewed on 2/2/2021
My experience was good. As stated, once you figured out what you needed to do to complete the transaction, it was fine.
Pros
Our association used Docuware for about six years and for where our business model was at the time, it served a good purpose. Once you figured out the system, it was easy enough to use, albeit a bit "clunky."
We used it primarily for uploading invoices and bills to be paid.
Cons
It was challenging to find past invoices with this system. Docuware was not overly intuitive, so it took a fair amount of time to figure out how to access and pull up past invoices if there were questions about payment.
Response from DocuWare
Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. The situation that you describe is not typical. DocuWare is known for its ease of use and powerful search capabilities. Customers are able to assign keywords they choose, such as vendor and date, as well as use full text search. If you have further input, please reach out to us at [email protected]
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An excellent solution provider for my documents.
Reviewed on 15/11/2022
I was able to get the effect I wanted in the management of my documents.
Pros
Affordable. Fast interface. It simplifies searching for documents and greatly reduces the time it takes to find a document.
Cons
There is nothing I don't like about the product, it provided the control of my documents as I wanted.
Response from DocuWare
Thank you for taking the time to review DocuWare. We appreciate your positive feedback about how our cloud-based solution has enabled your organisation to automate manual tasks, increase productivity and improve collaboration across departments. If we can ever be of assistance, please reach out to us at [email protected]m.

- Industry: Investment Banking
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use and very versatile
Reviewed on 1/7/2022
Pros
It offers a wide variety of features to enhance, organize, and streamline the document management process. It improves collaborative work with the team and is very agile for carrying out daily office tasks. It allows you to manage different types of documents in a simple way, which allows the work team to save time and greatly improve our workflow.
Cons
I wish it offered more integration options to maximize its potential
Response from DocuWare
Thank you for taking the time to review DocuWare. I'm glad that your experience with our solution was positive. We have recently introduced DocuWare iPaaS connectors, which allows users to connect DocuWare Cloud to over 1,000 other cloud applications. If you have further input, please reach out to us at [email protected]

- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
Keeping Track with DocuWare
Reviewed on 22/12/2018
Pros
I really liked how this software helps to keep track of all documents, paper and electronic. All files can be uploaded and organized to find for later use. All files can be tagged with different information to pull up at a time when you might not know what you are looking for yet. Various locks or administrative controls can be implemented on a user by user basis for security reasons.
Cons
I think this software could use a face-lift, and maybe have a more user friendly dashboard and easier on the eyes. I spent did spend a lot of time searching the system and with it could be easier to use..
Response from DocuWare
Thank you so much for taking the time to review DocuWare. We're so glad that your experience with our software has been positive and that your organization is benefiting from our solution¿s ability to improve the ease of search and retrieval of documents and the roles-based security. If you would like input on fine-tuning your search capabilities, please reach out to your DocuWare Partner or contact us at any time at [email protected]
We have a team that is responsible for improving the user experience. They focus on continuous improvement of our user interface. If you would like to get involved by becoming a part of our Product Tester Program, you can register here: https://start.docuware.com/docuware-product-tester-program.

- Industry: Internet
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Incredible email delivery and storage system.
Reviewed on 18/5/2020
The system works very well as sending and saving information, but it is not the best service to edit emails due to the lack of updating, however its main function fulfills perfectly so I recommend it, it is possible to see other services and observe it is possible to find much more complete features, although docuware stands out very well.
Pros
Docuware a system that allows us to carry out different types of processes among the most relevant is the saving of information and keeping protected emails to be sent either automatically or manually, in this way we can use a much more efficient system in sending of mail and data protection, this is what docuware offers and I can say that it is efficient, I am happy because it works in a very correct way and which makes a difference totally to other software for sending and receiving mail.
Cons
Among some fundamental problems is the writing and revision of emails in the service is a little different from other emails, be it Yahoo, Outlook, Gmail or corporate emails, because in this its tools are a little old and outdated, so It can be difficult to edit an email, so they should improve this design and add text tools.
Response from DocuWare
We appreciate you taking the time to review DocuWare. We're happy to hear that our solution enables you to save, retrieve and secure email efficiently and has improved your other processes. Please contact your DocuWare reseller or Regional Sales Director to make sure you're using the most current version of DocuWare. I will also pass your ideas for improvement along to our product team. If we can be of assistance please reach out to us directly at [email protected]

- Industry: Consumer Electronics
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
DocuWare has leapfrogged the competition
Reviewed on 15/8/2018
We have use DocuWare for our order processing and accounts payable for nearly 10 years. Over that time, DocuWare has evolved to keep pace with our business and has exceeded our expectations.
Pros
DocuWare has become the most feature-rich, combined document management and intelligent data capture solution available today. Affordably priced and fully customization. The preconfigured Kinetic solutions for invoice processing and employee management allow users to get up and running in a matter of days.
Cons
The cloud based offering needs to provide concurrent user licenses.
Response from DocuWare
Thank you so much for taking the time to review DocuWare. We appreciate hearing from a long-time customer. We designed our cloud licensing model to meet a broad range of customer needs. We will take your feedback into consideration. You can reach out to us with further suggestions at [email protected]
- Industry: Information Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Take advantage of DocuWare!
Reviewed on 3/2/2023
Overall, DocuWare is an excellent document management system. It has helped us to streamline our workflow and save time and resources. The user-friendly interface and automated processes make it easy to use and the search feature helps us quickly find the documents we need.
Pros
DocuWare is an incredibly efficient and user-friendly document management system. It has helped streamline our workflow, allowing us to quickly and easily access our documents and data. The search feature makes it easy to find the right document quickly and the automated processes have made our job easier.
Cons
Although DocuWare is a great document management system, it can be difficult to customize and configure it to meet our specific needs.
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Is there a better platform? You decide!
Reviewed on 22/4/2021
It has been good to us for many many years. I have no had any user complain about features or missing files. Searching has been good as long as the correct data is inputed upon file uploads. Creating new "document trays" is simple and made easier with creating new users now.
Pros
DocuWare has been a crucial part of our environment for many , many years! When it goes down, which is not too often, my team is crippled. However, it has been back up quickly in my cases. The configuration aspect is easy for even the basic IT user.
Cons
There aren't very many --when it's down, it's down. No fixing it by contacting support in the Americas. IT is a global company based in Germany I believe. Getting support during our working hours is almost non-existent.
Response from DocuWare
Thank you so much for taking the time to review DocuWare. We're so glad that users in your company are benefiting from
DocuWare's user-friendly features and powerful search capabilities. It's always a pleasure to hear from a happy customer. Your experience with DocuWare Support is not typical. We are committed to offering Level 1 support within 30 minutes and this applies to any case that a customer has identified as critical. We respond to Level 2 requests within 2 hours and Level 3 requests within 5 hours. In addition, we've recently begun to offer 5/24 support for critical issues. Please reach out to us at [email protected] with more details so that we can assist you.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Docuware
Reviewed on 5/4/2019
Overall experience has been good, its saves our files which is what we need. I would give the software a 10 if it had a few more tools/options to modify and save the files.
Pros
Docuware is easy to use, reporting is easy to generate and the service is always very prompt.
Cons
Once a file is archived, you cannot (in my experience) delete it out of the system if needed. It would be ideal if you could edit the documents in the inbox (add or rotate pages) however once the documents are uploaded they remain "as is". Also, I have done this many times and hit the save button too fast and then had to go back and find the file to re-name or enter because a field was not complete- in the system lets you save blank fields, so just be careful!
Response from DocuWare
Thank you so much for taking the time to review DocuWare. We're happy to hear that you appreciate how user-friendly the software is ¿ ease of use is an important focus for us. Your ability to delete archived documents is linked to the permissions you¿ve been given. Permission to delete documents is granted on a limited basis to reduce the chance that documents will be deleted in error. You can ask your DocuWare administrator for permission to delete documents. If you have other concerns, please reach out to us at [email protected]
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Everyday User
Reviewed on 8/8/2019
Docuware has made it so much easier to store all of our client documents without having to keep the paper copies in the office. I use it daily as my checklist to make sure that all checks/transfer/account changes are getting taken care of in a timely manner from our custodian.
Pros
I like that I can keep track of pending checks/transfer easily and make sure they occur on a timely manner. It is very easy to pull up clients records and see everything we have on them.
Cons
I feel like we are on a very outdated version and have never been notified of upgrades. I'd like to be able to make my own "stamps" to mark documents how they should be marked.
Response from DocuWare
Hello Amber, Thank you for your review. You can get notifications of any version release by subscribing to our Blog and UserInfo right from our website. We release a new version about every 6 months, usually one in the Spring and then again in the Fall. Stamps are created in the DocuWare Thick Client, you should have access to create stamps as needed.
- Industry: Government Administration
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Docuware
Reviewed on 24/7/2019
i have used it for 4 years a couple different ways, it is easy to use, if you always type in caps its easier to find the information later, its overall a great product to hold valuable information.
Pros
It is easy to use, you can export charts easily, you can make the categories how you want them to be, like permit number, address, you can set up as you need it.
Cons
sometimes its not easy to search if someone entered the information in lowercase or uppercase it may not show, the only thing that frustrates me is the searching of a document.
Response from DocuWare
Thank you so much for your review. We're so glad you value DocuWare's ease of use. We have a team that is dedicated to making sure that our solution is user-friendly. DocuWare search is not case sensitive. So whether the text is upper case, lower case or a mixture of both should not affect the search results. You can also use logical operators like AND and OR to enhance search capabilities. Please reach out to your DocuWare Partner for assistance or contact us at [email protected]

- Industry: Human Resources
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
From a big failure to a success story!
Reviewed on 8/1/2019
We had a major setback with the vendor who initially set up the product with our company, to where we had to halt our progress and rollback to our old platform (FORTIS). But we implemented it again and it was a success.
Pros
1. The interface is easy on the eyes, intuitive, and user-friendly
2. Effective drag and drop functionality
3. Users can perform multiple tasks in multiple documents without leaving the main console
Cons
1. Lack of appropriate training for users and administrators
2. Lack of documentation and information on the web to troubleshoot problems on your own
3. The company does not seem invested in its clients' education of how to use the product
Response from DocuWare
Thank you so much for taking the time to review DocuWare. We're glad your company is benefiting from DocuWare's user-friendly interface and flexibility. We appreciate the feedback on DocuWare training and documentation and are sorry to hear that we haven't fully met your needs. If you we can be of further help or you have suggestions for improvement, please reach out to us at [email protected]
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Investing in DocuWare was a good decision. It provides affordable value to our organization.
Reviewed on 19/6/2017
Efficiency, cross-department training and use, ability to archive documents we're required to maintain and reduce storage, ability to limit access to specific documents.
Pros
One of the big reasons our DocuWare roll out was such a success was because our IT vendor worked with us to develop a training and implementation `ramp-up approach that allowed us to continually roll out the solution to our departments. DocuWare has saved us weeks of time, in terms of finding needed information.
We like that DocuWare is very customizable in how we are able to store documents. We also like that it provides a shared vault that everyone can pull from, ensuring consistency in document use.
Cons
We feel DocuWare. although we like the product, is not particularly intuitive. Users need a good training to get full use from the program.
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Local support is excellent. They go above and beyond. DocuWare is very end-user friendly.
Reviewed on 16/5/2017
Document management is a breeze.
Pros
End-users typically have no trouble using the software and pick it up intuitively. Adding documents to the repository and retrieving them after is a breeze.
Cons
As an administrator, I find the management interface to be convoluted and difficult. So convoluted, in fact, that if you don't work with the interface on a very frequent basis you will find yourself struggling to perform most configuration changes. Knowing where to change something -- even which interface to use to change something -- is difficult. Why is there an administration area that is not web-based, and then workflow management is web-based, etc.? All management functions should be in a common interface, with a common look and feel. That's simply not the case here.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Easy to approve Invoices
Reviewed on 13/11/2020
Pros
When it comes time to approve invoices, they are all in a queue and ready for me to stamp them as approved or reject. No need to go searching - it is a pretty simple process.
Cons
When typing in search fields, the appropriate selection will eventually appear in a dropdown menu, and must be selected. If you type the search criteria with an exact match and press enter, you will not find what you are looking for unless you have also entered a wildcard search(*).
Response from DocuWare
Thank you so much for your review of DocuWare. We appreciate your feedback. We're glad that your company has benefited from our solution's ability to make collaboration easier and automate time-consuming manual tasks. If we can ever be of assistance, please contact us at [email protected]

- Industry: Consumer Electronics
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Docuware
Reviewed on 27/9/2018
I like having the access to all of our orders at my fingertips. I wish more coworkers used this, instead of picking up the phone or emailing me for information. They can find it all in this online filing cabinet called Docuware.
Pros
We use Docuware as our online filing cabinet. Anything you need to know about an order, you can find in Docuware (as long as it is scanned in and updated accordingly).
Cons
Sometimes items are not uploaded in a timely fashion and/or not linked to the packet.
Response from DocuWare
Thank you so much for taking the time to write the review. Experiencing slow upload speeds is not typical. We want to better understand your issues so that we can offer the appropriate assistance. Please reach out to us at [email protected] We would appreciate the opportunity to work with you to improve your experience with our solution.
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
DocuWare converted our paper A/P process into a smooth online workflow.
Reviewed on 24/5/2017
Our growth is very healthy, so this allowed us to automate and electronically store our documents without adding more space for file cabinets and hold off on hiring additional employees for a period of time.
Pros
The DocuWare consultant tailored the product to our specific needs. We incorporated many validations and lookups across to the target ERP system (SAGE). The Intellix learning OCR feature was impressive and lived up to the sales pitch, recognizing differences in our vendor base that were surprising (example - some vendor provided dates in mm/dd/yyyy and others presented in dd/mm/yyyy - but DocuWare learned the difference and converted as needed).
Cons
We did not build enough tracking/audit fields at the onset, upon hindsight. Doing it again, I would have a tracking field on who owns the document - so as to always be able to export a file of all open WIP documents and know to whom that they belong.
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use!
Reviewed on 12/6/2019
I love the functionality of the system. Our office uses it all day long.
Pros
It's very easy to use and has a lot of cool functions that the older version did not have.
Cons
Trying to print it a bit of a hassle, which is confusing because it didn't used to be that way. I'm not sure why happened or why.
Response from DocuWare
Thank you so much for taking the time to review DocuWare. We're happy to hear that you appreciate how user-friendly and intuitive the software is. Ease of use is very important to us, and we're continually developing enhancements to our user interface. Printing problems often stem from issues related to your IT infrastructure. Your DocuWare Partner will be able to help you troubleshoot printing issues. You can also contact us directly at [email protected]
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Docuware Functionality
Reviewed on 8/12/2021
It is very pleasant and an easy to use software.
Pros
It has an option of being server or cloud based and the users have a webclient interface that is compatible with all modern browsers
Cons
Docuware support still has to improve. Africa has to be reliant on support from German. it is as if Africa is a country and not a region. that might negatively affect it in Africa
Response from DocuWare
Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. Please be assured that our support function is improving all the time. If you have further input, please reach out to us at [email protected]
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Helpful
Reviewed on 27/5/2021
Using daily to upload shared files within our facility for easy access
Pros
Makes it easy to scan in files that multiple people need so that everything is in one spot & easy to access
Cons
Nothing is missing that I’m aware of and I haven’t really ran into any issues. Maybe make the search area easier?
Response from DocuWare
Thank you so much for your review. We're pleased that DocuWare's capture features and centralized repository are making collaboration easier at your company. We make continuous improvements to our search capabilities and would be happy to get more detailed input from you. Please reach out to us at [email protected] if you have further comments.
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Happy about selection
Reviewed on 28/8/2019
The overall capability of the software is amazing; it makes you really take a step back and reevaluate your own process and goals.
Pros
How you can incorporate this product on any area in your business. I also like how it bridges with various software applications.
Cons
I can’t select a series of documents and index them/store in separate trays simultaneously.
Response from DocuWare
Thank you for your review. We appreciate hearing from our customers. We're glad that your organization is benefiting from DocuWare's flexibility and integration capabilities. Depending on what you are trying to accomplish, your DocuWare administrator or your partner can configure the solution to store documents in separate trays. The documents must have an index field that identifies their document type. Then a process runs in the background to send the files to the designated tray.

- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great document retention software
Reviewed on 7/3/2022
Overall the product does what we need it to do in an efficient manor that helps us to have a secure storage platform across multiple offices
Pros
Ours is on premise and security is key along with the ability to track/cross reference with Dynamics CRM
Cons
It can be quite time consuming during the storage process
Response from DocuWare
Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. If you have further input, please reach out to us at [email protected]