DocuWare Reviews

DocuWare

4.6 (87)
Document management and workflow automation

Overall rating

4.6 /5
(87)
Value for Money
4.4/5
Features
4.6/5
Ease of Use
4.4/5
Customer Support
4.6/5

95%
recommended this app
Sort by

87 Reviews

Virginia
Overall rating
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great document retention software

Reviewed on 7/3/2022

Overall the product does what we need it to do in an efficient manor that helps us to have a secure...

Overall the product does what we need it to do in an efficient manor that helps us to have a secure storage platform across multiple offices

Pros

Ours is on premise and security is key along with the ability to track/cross reference with Dynamics CRM

Cons

It can be quite time consuming during the storage process

Response from DocuWare

Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. If you have further input, please reach out to us at [email protected].

Charles
Overall rating
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Is there a better platform? You decide!

Reviewed on 22/4/2021

It has been good to us for many many years. I have no had any user complain about features or...

It has been good to us for many many years. I have no had any user complain about features or missing files. Searching has been good as long as the correct data is inputed upon file uploads. Creating new "document trays" is simple and made easier with creating new users now.

Pros

DocuWare has been a crucial part of our environment for many , many years! When it goes down, which is not too often, my team is crippled. However, it has been back up quickly in my cases. The configuration aspect is easy for even the basic IT user.

Cons

There aren't very many --when it's down, it's down. No fixing it by contacting support in the Americas. IT is a global company based in Germany I believe. Getting support during our working hours is almost non-existent.

Response from DocuWare

Thank you so much for taking the time to review DocuWare. We're so glad that users in your company are benefiting from
DocuWare's user-friendly features and powerful search capabilities. It's always a pleasure to hear from a happy customer. Your experience with DocuWare Support is not typical. We are committed to offering Level 1 support within 30 minutes and this applies to any case that a customer has identified as critical. We respond to Level 2 requests within 2 hours and Level 3 requests within 5 hours. In addition, we've recently begun to offer 5/24 support for critical issues. Please reach out to us at [email protected] with more details so that we can assist you.

Angela
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 1.0 /10

Reviewed on 31/7/2018

Response from DocuWare

Thank you so much for taking the time to write the review. We want to better understand your issues so that we can offer the appropriate assistance. Please reach out to us at [email protected]. We would appreciate the opportunity to work with you to improve your experience with our solution.

Amber
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Everyday User

Reviewed on 8/8/2019

Docuware has made it so much easier to store all of our client documents without having to keep the...

Docuware has made it so much easier to store all of our client documents without having to keep the paper copies in the office. I use it daily as my checklist to make sure that all checks/transfer/account changes are getting taken care of in a timely manner from our custodian.

Pros

I like that I can keep track of pending checks/transfer easily and make sure they occur on a timely manner. It is very easy to pull up clients records and see everything we have on them.

Cons

I feel like we are on a very outdated version and have never been notified of upgrades. I'd like to be able to make my own "stamps" to mark documents how they should be marked.

Response from DocuWare

Hello Amber, Thank you for your review. You can get notifications of any version release by subscribing to our Blog and UserInfo right from our website. We release a new version about every 6 months, usually one in the Spring and then again in the Fall. Stamps are created in the DocuWare Thick Client, you should have access to create stamps as needed.

Peter
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An excellent solution provider for my documents.

Reviewed on 15/11/2022

I was able to get the effect I wanted in the management of my documents.

I was able to get the effect I wanted in the management of my documents.

Pros

Affordable. Fast interface. It simplifies searching for documents and greatly reduces the time it takes to find a document.

Cons

There is nothing I don't like about the product, it provided the control of my documents as I wanted.

Response from DocuWare

Thank you for taking the time to review DocuWare. We appreciate your positive feedback about how our cloud-based solution has enabled your organisation to automate manual tasks, increase productivity and improve collaboration across departments. If we can ever be of assistance, please reach out to us at [email protected].

RAY
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Investing in DocuWare was a good decision. It provides affordable value to our organization.

Reviewed on 19/6/2017

Efficiency, cross-department training and use, ability to archive documents we're required to...

Efficiency, cross-department training and use, ability to archive documents we're required to maintain and reduce storage, ability to limit access to specific documents.

Pros

One of the big reasons our DocuWare roll out was such a success was because our IT vendor worked with us to develop a training and implementation `ramp-up approach that allowed us to continually roll out the solution to our departments. DocuWare has saved us weeks of time, in terms of finding needed information.
We like that DocuWare is very customizable in how we are able to store documents. We also like that it provides a shared vault that everyone can pull from, ensuring consistency in document use.

Cons

We feel DocuWare. although we like the product, is not particularly intuitive. Users need a good training to get full use from the program.

Dan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Easy to approve Invoices

Reviewed on 13/11/2020

Pros

When it comes time to approve invoices, they are all in a queue and ready for me to stamp them as approved or reject. No need to go searching - it is a pretty simple process.

Cons

When typing in search fields, the appropriate selection will eventually appear in a dropdown menu, and must be selected. If you type the search criteria with an exact match and press enter, you will not find what you are looking for unless you have also entered a wildcard search(*).

Response from DocuWare

Thank you so much for your review of DocuWare. We appreciate your feedback. We're glad that your company has benefited from our solution's ability to make collaboration easier and automate time-consuming manual tasks. If we can ever be of assistance, please contact us at [email protected].

Karya
Overall rating
  • Industry: Consumer Electronics
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Docuware

Reviewed on 27/9/2018

I like having the access to all of our orders at my fingertips. I wish more coworkers used this,...

I like having the access to all of our orders at my fingertips. I wish more coworkers used this, instead of picking up the phone or emailing me for information. They can find it all in this online filing cabinet called Docuware.

Pros

We use Docuware as our online filing cabinet. Anything you need to know about an order, you can find in Docuware (as long as it is scanned in and updated accordingly).

Cons

Sometimes items are not uploaded in a timely fashion and/or not linked to the packet.

Response from DocuWare

Thank you so much for taking the time to write the review. Experiencing slow upload speeds is not typical. We want to better understand your issues so that we can offer the appropriate assistance. Please reach out to us at [email protected]. We would appreciate the opportunity to work with you to improve your experience with our solution.

Salma
Overall rating
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Of All Time and sensational tool for documents management.

Reviewed on 6/4/2022

Enables ease of documents sharing.
Automates business processes.
Documents can be stored securely.

Enables ease of documents sharing.
Automates business processes.
Documents can be stored securely.

Pros

It's simple to organize and manage documents and files.
Enables ease go search and display documents and files.
Ensures ease of documents access.

Cons

I haven't experienced any downside with DocuWare as it matches all what I need.

Response from DocuWare

Thank you for taking the time to review DocuWare. I'm glad that your experience with our solution was positive. If you have further input, please reach out to us at [email protected].

Verified Reviewer
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good Software

Reviewed on 29/11/2018

Docuware is a very easy software to scan and access reports. It's a place to store documents

Docuware is a very easy software to scan and access reports. It's a place to store documents

Pros

- good software to store company's documents
- easy access in searching specific documents

Cons

- at this moment of time their is nothing bad to say about this software

Response from DocuWare

Thank you so much for taking the time to review DocuWare. We appreciate hearing from our customers. We're so glad that your experience has been very positive. If we can be of help in the future, please contact us any time at [email protected].

Chris
Overall rating
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Local support is excellent. They go above and beyond. DocuWare is very end-user friendly.

Reviewed on 16/5/2017

Document management is a breeze.

Document management is a breeze.

Pros

End-users typically have no trouble using the software and pick it up intuitively. Adding documents to the repository and retrieving them after is a breeze.

Cons

As an administrator, I find the management interface to be convoluted and difficult. So convoluted, in fact, that if you don't work with the interface on a very frequent basis you will find yourself struggling to perform most configuration changes. Knowing where to change something -- even which interface to use to change something -- is difficult. Why is there an administration area that is not web-based, and then workflow management is web-based, etc.? All management functions should be in a common interface, with a common look and feel. That's simply not the case here.

Wisdom
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Docuware Functionality

Reviewed on 8/12/2021

It is very pleasant and an easy to use software.

It is very pleasant and an easy to use software.

Pros

It has an option of being server or cloud based and the users have a webclient interface that is compatible with all modern browsers

Cons

Docuware support still has to improve. Africa has to be reliant on support from German. it is as if Africa is a country and not a region. that might negatively affect it in Africa

Response from DocuWare

Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. Please be assured that our support function is improving all the time. If you have further input, please reach out to us at [email protected].

Nicole
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Happy about selection

Reviewed on 28/8/2019

The overall capability of the software is amazing; it makes you really take a step back and...

The overall capability of the software is amazing; it makes you really take a step back and reevaluate your own process and goals.

Pros

How you can incorporate this product on any area in your business. I also like how it bridges with various software applications.

Cons

I can’t select a series of documents and index them/store in separate trays simultaneously.

Response from DocuWare

Thank you for your review. We appreciate hearing from our customers. We're glad that your organization is benefiting from DocuWare's flexibility and integration capabilities. Depending on what you are trying to accomplish, your DocuWare administrator or your partner can configure the solution to store documents in separate trays. The documents must have an index field that identifies their document type. Then a process runs in the background to send the files to the designated tray.

John
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I took over the Docuware administration for my company. The learning curve was steep, but...

Reviewed on 16/5/2017

Organization, shedding of old paper records (which made it easy to relocate).

Organization, shedding of old paper records (which made it easy to relocate).

Pros

It allowed my company to get rid of @ 80% of it's paper records! It collated the old files into a common user interface (per department) that allows anyone to use it and find stuff quickly and easily!

Cons

The one thing I think is missing (and this has been recorded) is that the "fat" client has been removed from the software. As an administrator, I made frequent use of the fat client.

Kurt
Overall rating
  • Industry: Computer Hardware
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Document Archival!

Reviewed on 24/5/2017

Document Archive.

Document Archive.

Pros

Web based software. Works with almost any device. Complies with our strict security standards. The software is very flexible and easy to use.

Cons

Cost, It costs money and isn't free. But you get what you pay for. Seriously the software is an awesome buy.

Wendy
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

No complaints. Great product!

Reviewed on 17/5/2017

We were able to confidently go paperless.

We were able to confidently go paperless.

Pros

That it connects to my email account, as well as, other software for ease of use. If confused about setup they processes are easy to figure out.

Henry
Overall rating
  • Industry: Printing
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

DocuWare user review

Reviewed on 6/9/2023

The softwares is a good tool for big teamworks and documents

The softwares is a good tool for big teamworks and documents

Pros

It's a tool that simplify the document work

Cons

Some tools are difficult to use and the index is complicated

Resa
Overall rating
  • Industry: Information Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Take advantage of DocuWare!

Reviewed on 3/2/2023

Overall, DocuWare is an excellent document management system. It has helped us to streamline our...

Overall, DocuWare is an excellent document management system. It has helped us to streamline our workflow and save time and resources. The user-friendly interface and automated processes make it easy to use and the search feature helps us quickly find the documents we need.

Pros

DocuWare is an incredibly efficient and user-friendly document management system. It has helped streamline our workflow, allowing us to quickly and easily access our documents and data. The search feature makes it easy to find the right document quickly and the automated processes have made our job easier.

Cons

Although DocuWare is a great document management system, it can be difficult to customize and configure it to meet our specific needs.

Diane
Overall rating
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing, organized and completely simple. Even the transition from our old system was...

Reviewed on 22/5/2017

Pros

Customized and user friendly. So easy to teach new users, so many shortcuts and completely organized. I love it!

Trish
Overall rating
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Docuware act as a 'holding place' for invoices...I am still evaluating how I feel about it.

Reviewed on 6/2/2018

I was not immediately on board when the company began using Docuware... it felt redundant as if you...

I was not immediately on board when the company began using Docuware... it felt redundant as if you were handling the invoice more than once. I am currently a user and becoming more and more used to the many tools and drop down boxes offered. It does do a lot, that much I will say.

Pros

Docuware allows you to store all invoices. This applies for all users within our department, so assisting with invoice processing and coding while someone who may be out of the office can be easily accomplished...there is no need to exchange passwords etc. Also, searching for an invoice you may not be sure you received or not is simple.

Response from DocuWare

We appreciate your feedback. DocuWare is feature-rich so it can adapt to any organization¿s processes. As part of the system design, we establish a streamlined workflow that minimizes the amount of time people spend on routine tasks. If you have suggestions for process improvements as you become more familiar with DocuWare, let your DocuWare Administrator know.

Lance
Overall rating
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Nice way to keep documents safe

Reviewed on 22/5/2017

Safe way to store important documents and keep them organized and archived.

Safe way to store important documents and keep them organized and archived.

Pros

Easy to use, runs in a browser, great searching capabilities.

Cons

Takes a bit to get used to the cabinet approach vs the windows explorer style of folders organization.

Carlos
Overall rating
  • Industry: Banking
  • Company size: 501–1,000 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

no more lost documents, no more folders on the desk

Reviewed on 19/8/2018

It greatly facilitates the analysis of documents, since being digital and being in the cloud, you...

It greatly facilitates the analysis of documents, since being digital and being in the cloud, you can consult them at any time

Pros

I like that you can have the credit applications, and their digitized attachments identifying the contents by fields and add custom review stamps

Cons

the integration with the Ultimus system is difficult at first but then it works very well

Response from DocuWare

Thank you so much for taking the time to review DocuWare. We're happy to hear that DocuWare improved your credit application process and facilitated your integration with your business process management software. You can reach out to us at

Joe
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Tons of bang for the buck!!

Reviewed on 19/4/2016

Docuware is a reasonably priced document management system that can be tailored to small or large...

Docuware is a reasonably priced document management system that can be tailored to small or large organizations. Ease of learning and use made it easy for even veteran employees to become invested in the product. We couldn't be more pleased.

Kristen
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

DocuWare so is easy to use

Reviewed on 11/2/2016

I use DocuWare every day; it's easy to use and saves me a ton of time since the info I need is at...

I use DocuWare every day; it's easy to use and saves me a ton of time since the info I need is at my fingertips and not on paper. As a Supervisor, any time saved means I can work on bigger projects.

Eileen
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Innovative and robust document management platform

Reviewed on 20/4/2023

DocuWare has allowed us to improve the organization, access and security of our documents,...

DocuWare has allowed us to improve the organization, access and security of our documents, significantly increasing our efficiency in the office. I would recommend DocuWare to other companies looking to optimize document management.

Pros

I like DocuWare's ability to efficiently scan and store all of our important documents has allowed us to streamline processes and reduce paper usage. The intelligent search function makes it easy for us to quickly find any file, which saves us valuable time in our daily routine. In addition, integration with other systems, such as ERP and CRM, has improved interdepartmental communication and information management. DocuWare's ease of use and quick implementation allowed us to adapt smoothly to this new way of working. Finally, remote access and real-time collaboration have improved our efficiency, allowing us to work more agile and respond quickly to our company's needs.

Cons

DocuWare offers many useful features, but it can be costly for small businesses. Also, more customization options would be ideal.

Response from DocuWare

Hi Eileen, many thanks for your comments. For small business, maybe DocuWare Cloud would be a good solution... We work every day on improving and being much more efficient for our users.