DocuWare Reviews

Ours is on premise and security is key along with the ability to track/cross reference with Dynamics CRM

It can be quite time consuming during the storage process

Affordable. Fast interface. It simplifies searching for documents and greatly reduces the time it takes to find a document.

There is nothing I don't like about the product, it provided the control of my documents as I wanted.

One of the big reasons our DocuWare roll out was such a success was because our IT vendor worked with us to develop a training and implementation `ramp-up approach that allowed us to continually roll out the solution to our departments. DocuWare has saved us weeks of time, in terms of finding needed information.
We like that DocuWare is very customizable in how we are able to store documents. We also like that it provides a shared vault that everyone can pull from, ensuring consistency in document use.

We feel DocuWare. although we like the product, is not particularly intuitive. Users need a good training to get full use from the program.

When it comes time to approve invoices, they are all in a queue and ready for me to stamp them as approved or reject. No need to go searching - it is a pretty simple process.

When typing in search fields, the appropriate selection will eventually appear in a dropdown menu, and must be selected. If you type the search criteria with an exact match and press enter, you will not find what you are looking for unless you have also entered a wildcard search(*).

It's simple to organize and manage documents and files.
Enables ease go search and display documents and files.
Ensures ease of documents access.

I haven't experienced any downside with DocuWare as it matches all what I need.

- good software to store company's documents
- easy access in searching specific documents

- at this moment of time their is nothing bad to say about this software

End-users typically have no trouble using the software and pick it up intuitively. Adding documents to the repository and retrieving them after is a breeze.

As an administrator, I find the management interface to be convoluted and difficult. So convoluted, in fact, that if you don't work with the interface on a very frequent basis you will find yourself struggling to perform most configuration changes. Knowing where to change something -- even which interface to use to change something -- is difficult. Why is there an administration area that is not web-based, and then workflow management is web-based, etc.? All management functions should be in a common interface, with a common look and feel. That's simply not the case here.

It has an option of being server or cloud based and the users have a webclient interface that is compatible with all modern browsers

Docuware support still has to improve. Africa has to be reliant on support from German. it is as if Africa is a country and not a region. that might negatively affect it in Africa

How you can incorporate this product on any area in your business. I also like how it bridges with various software applications.

I can’t select a series of documents and index them/store in separate trays simultaneously.

It allowed my company to get rid of @ 80% of it's paper records! It collated the old files into a common user interface (per department) that allows anyone to use it and find stuff quickly and easily!

The one thing I think is missing (and this has been recorded) is that the "fat" client has been removed from the software. As an administrator, I made frequent use of the fat client.

Web based software. Works with almost any device. Complies with our strict security standards. The software is very flexible and easy to use.

Cost, It costs money and isn't free. But you get what you pay for. Seriously the software is an awesome buy.

That it connects to my email account, as well as, other software for ease of use. If confused about setup they processes are easy to figure out.

It's a tool that simplify the document work

Some tools are difficult to use and the index is complicated

Customized and user friendly. So easy to teach new users, so many shortcuts and completely organized. I love it!

Easy to use, runs in a browser, great searching capabilities.

Takes a bit to get used to the cabinet approach vs the windows explorer style of folders organization.

I like that you can have the credit applications, and their digitized attachments identifying the contents by fields and add custom review stamps

the integration with the Ultimus system is difficult at first but then it works very well