DocuWare Reviews

DocuWare has a simple interface that is easy to learn and master. It is great for document management, creating, editing, and combining documents is simple.

The interface seems somewhat outdated, but the simplicity is part of the allure of the software

I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features.

Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without a lot of unnecessary information, after only what the user needs to filter and find their documents.

Importing documents into DocuWare is another fantastic thing, you can do this by simply printing the document through the DocuWare printer, a supplement that sends the document directly to the user's default tray, or to a certain tray if rules are created for it. You can also import documents into DocuWare simply by placing them in a certain pre-defined folder, which is monitored by the system and automatically imports as soon as a document is placed there. There is also the possibility of using scanners to scan physical documents, as you can also manually import the documents already scanned into DocuWare.

Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.

Ours is on premise and security is key along with the ability to track/cross reference with Dynamics CRM

It can be quite time consuming during the storage process

It offers a wide variety of features to enhance, organize, and streamline the document management process. It improves collaborative work with the team and is very agile for carrying out daily office tasks. It allows you to manage different types of documents in a simple way, which allows the work team to save time and greatly improve our workflow.

I wish it offered more integration options to maximize its potential

I really liked how this software helps to keep track of all documents, paper and electronic. All files can be uploaded and organized to find for later use. All files can be tagged with different information to pull up at a time when you might not know what you are looking for yet. Various locks or administrative controls can be implemented on a user by user basis for security reasons.

I think this software could use a face-lift, and maybe have a more user friendly dashboard and easier on the eyes. I spent did spend a lot of time searching the system and with it could be easier to use..

DocuWare has become the most feature-rich, combined document management and intelligent data capture solution available today. Affordably priced and fully customization. The preconfigured Kinetic solutions for invoice processing and employee management allow users to get up and running in a matter of days.

The cloud based offering needs to provide concurrent user licenses.

I really like how Docuware works together with the other software's used to store documents for everything. Also, like how I can put any location and look up the information needed for the store/tenant. Once you understand how to use Docuware it is easily used and able to locate the information need.

The thing I like the least with Docuware is learning how to use the program. I have slowly taught myself how to navigate the program but I believe a lot of people are scared to use it because it can be confusing to learn how to navigate.

Docuware is easy to use, reporting is easy to generate and the service is always very prompt.

Once a file is archived, you cannot (in my experience) delete it out of the system if needed. It would be ideal if you could edit the documents in the inbox (add or rotate pages) however once the documents are uploaded they remain "as is". Also, I have done this many times and hit the save button too fast and then had to go back and find the file to re-name or enter because a field was not complete- in the system lets you save blank fields, so just be careful!

Makes it easy to scan in files that multiple people need so that everything is in one spot & easy to access

Nothing is missing that I’m aware of and I haven’t really ran into any issues. Maybe make the search area easier?

It's ability to built workflows for the document (approvals, verifications, reminders....) these workflows can be visually seen on the document (stamps, annotation, comments...) . This is very customizable for each business based o their requirements.
Also the ability of Docuware to integrate with DB's is amazing and to pull and push data based on your configuration

I wish their configuration is centralized in one area. And I see they are in this process now

One of the big reasons our DocuWare roll out was such a success was because our IT vendor worked with us to develop a training and implementation `ramp-up approach that allowed us to continually roll out the solution to our departments. DocuWare has saved us weeks of time, in terms of finding needed information.
We like that DocuWare is very customizable in how we are able to store documents. We also like that it provides a shared vault that everyone can pull from, ensuring consistency in document use.

We feel DocuWare. although we like the product, is not particularly intuitive. Users need a good training to get full use from the program.

Web based software. Works with almost any device. Complies with our strict security standards. The software is very flexible and easy to use.

Cost, It costs money and isn't free. But you get what you pay for. Seriously the software is an awesome buy.

We use this to manage incoming invoices to automatically link it with our inventory managment solution

Steep learning curve. But other than that, it is great.

The DocuWare setup team really works with you and helps you customize the software for your needs. It's electronic identification of scanned documents and intelligent filing is top notch

It is an expensive investment and endeavor. Working out the all the tweaks can take some patience and time.

I like that you can have the credit applications, and their digitized attachments identifying the contents by fields and add custom review stamps

the integration with the Ultimus system is difficult at first but then it works very well

The system is user friendly and easy to learn. It has helped improve our efficiency in handling the accounts payable function by eliminating the need to move paper documents. It has also replaced paper document storage with imaged files which are much easier to work with both from a storage aspect as well as a research aspect.

At this point we have not had any issues with the system performance or capabilities. It is providing what we need for this function.

Functionality is great - makes searching for documents easy and easily and. Cloud based makes accessibility easier

Uploading documents and sorting are time consuming and difficult to get it done easily and effectively.