Salesforce Sales Cloud Reviews

Salesforce Sales Cloud

4.4 (18,750)
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Cloud-based CRM & Sales Automation

Overall rating

4.4 /5
(18,750)
Value for Money
4.0/5
Features
4.4/5
Ease of Use
4.0/5
Customer Support
4.1/5
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18750 Reviews

Himaanshu
Himaanshu
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Complex, Integrated tool

Reviewed on 3/8/2024

Overall, it is a great customer relationship management (CRM) platform that helps businesses manage...

Overall, it is a great customer relationship management (CRM) platform that helps businesses manage their sales process, customer data, and interactions.

Pros

It significantly enhances sales pipeline by optimizing lead management and conversion rates. Convert more prospects into customers by effectively nurturing leads, streamlining sales processes, and gaining valuable insights into customer behavior.

Cons

Implementation is quite complex and resource-intensive, often presenting challenges for smaller businesses or those lacking dedicated IT support.

Daniel
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Salesforce Review

Reviewed on 10/12/2024

Overall experience has been good. Took some time to understand the software but overtime it has...

Overall experience has been good. Took some time to understand the software but overtime it has been a great tool to use.

Pros

I like many features Salesforce has to offer. I have a decent book of business so I really like Service Alerts & Notifications. This feature gives me the ability to stay organized while being able to review increases with clients to better retain my book of business.

Cons

The thing I like least about Salesforce is creating filters. I am not really sure how to create filters and need a better understanding on how to do so.

Seb
Overall rating
  • Industry: Hospitality
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Easy to use but old look

Reviewed on 21/12/2024

Very basic but wouldn’t use it if it wasn’t for my actual job

Very basic but wouldn’t use it if it wasn’t for my actual job

Pros

It’s very Easy to use, no need to learn IT as it’s quite basic

Cons

The look is quite old, you can’t really make it unique as you cannot create all the blocks you wish

Nityam
Nityam
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best Software for Sales Professionals

Reviewed on 22/10/2024

it was wonderful for keeping data safe and secure and was easy to understand the UI also

it was wonderful for keeping data safe and secure and was easy to understand the UI also

Pros

The User Interface was so good and secondly comparatively other CRM's It was easy to maintain and record the data

Cons

Sometimes glitch was the concern and the cost was so high

Alvonda
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Salesforce Stability

Reviewed on 22/11/2024

Great, I don't have any complains that can't be fixed by usually filtering my reports or requested...

Great, I don't have any complains that can't be fixed by usually filtering my reports or requested a change via our Salesforce Admin.

Pros

I like our Sales Engagement plug-in we replaced Salesloft with it and it's been great.

Cons

Sometimes when I emails bounce, I get an error and it's difficult to work around this using Sales Engagement if this error occurs.

IVAN
Overall rating
  • Industry: Banking
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

IT Salesforce Sales Cloud

Reviewed on 28/11/2024

Salesforce Sales Cloud is a Customer Relationship Management (CRM) platform designed to help...

Salesforce Sales Cloud is a Customer Relationship Management (CRM) platform designed to help businesses streamline their sales processes, enhance customer relationships, and boost revenue. It is part of Salesforce's ecosystem and offers tools ranging from sales automation to advanced analytics.

Pros

Customizable: Highly adaptable to the specific needs of businesses.
Scalable: Suitable for businesses of all sizes, from startups to enterprises.

Cons

Cost: Can be expensive for small businesses, especially as additional features are required.
Complexity: The learning curve can be steep for new users.

Pebbles
Overall rating
  • Industry: Insurance
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce a fabulous product

Reviewed on 22/11/2024

Overall Ive had a fabulous experience. I trust in its abilities 100%.

Overall Ive had a fabulous experience. I trust in its abilities 100%.

Pros

Every detail you need to know about your client is in one place. Also there are several security measures set up to maintain client privacy.

Cons

It can be sensitive and specific. Some actions can only be done using exact steps.

Tyler
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to build Lead Flows and fully custom reporting.

Reviewed on 23/12/2024

Ive been working with salesforce for over 5 years across a variety of roles.

Ive been working with salesforce for over 5 years across a variety of roles.

Pros

Salesforce ultimate CRM for tracking all aspects of your Leads and Marketing.

The flow builder allows you to have complete control of your leads sources and sub lead sources, allowing for easy reporting and segmentation.

Cons

It can be tough to navigate and learn at first.

Mike
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

SalesForce - A perfectly integrated solution to manage a SaaS business

Reviewed on 21/11/2024

Overall a very good integrated experience in leveraging the visibility that SalesForce provides...

Overall a very good integrated experience in leveraging the visibility that SalesForce provides different areas of the organizations, ie: Sales, Services, Managed Services, Hardware Support.

Pros

The ability to track lifecycle of a sales opportunity and link new and associated dollars/future business.

Cons

Having to toggle between lightning sales and service console.

Harry
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great CRM

Reviewed on 20/12/2024

We use SF for to fulfil many requirements, predominantly to store account/contact data, run...

We use SF for to fulfil many requirements, predominantly to store account/contact data, run reports, set up campaigns, creat sales opportunities and track individual and team KPIs.

Pros

Heavily customisable to suit any requirement.

Cons

I remember the first time using SFDC, it does require some form of training for those who haven't used it before.

Vanessa
Overall rating
  • Industry: Computer Networking
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The Ultimate Business Card Book

Reviewed on 21/8/2024

I use it on a daily basis, in general it is a good solution to store everything customer-related,...

I use it on a daily basis, in general it is a good solution to store everything customer-related, not only as a large business card holder but a project manager deals and agendas.

Pros

It is a good CRM where everything can be organized by leads and opportunities. I like that it is easy to keep track of everything that is customer related and it allows you to integrate with another different tools for quoting.

Cons

Since it is all in one, sometimes the interface it is not user-friendly and it can take a while to find what you are looking for.

Daljeet
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great CRM with Easy Access

Reviewed on 7/9/2024

Salesforce Sales Cloud has been an excellent tool for our business. It has improved our sales...

Salesforce Sales Cloud has been an excellent tool for our business. It has improved our sales efficiency, helped us better understand our customer base, and ultimately contributed to increased revenue. Despite the initial learning curve, once you get the hang of it, the platform becomes an indispensable part of managing customer relationships and driving sales success.

Pros

What I appreciate the most about Salesforce Sales Cloud is its comprehensive functionality that integrates seamlessly with various departments. The CRM is incredibly customizable, allowing my team to tailor workflows and reports to meet specific business needs. The automation features have significantly reduced manual work, and the detailed analytics offer valuable insights into customer behavior and sales trends.

Cons

One challenge I’ve encountered is the steep learning curve. While Salesforce is highly capable, it can be overwhelming for new users, and the onboarding process requires a fair amount of time and training. Additionally, some of the advanced features can be a bit costly, especially for smaller businesses.

Sihloniphile Angel
Overall rating
  • Industry: Events Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce Sales Cloud Slales Tracking Review

Reviewed on 3/6/2024

Salesforce Sales Cloud is a comprehensive sales tracking tool that has revolutionized the way sales...

Salesforce Sales Cloud is a comprehensive sales tracking tool that has revolutionized the way sales teams operate and achieve their goals. As a leading customer relationship management (CRM) platform, it offers a plethora of features designed to streamline sales processes, improve efficiency, and enhance overall productivity. key features such as, Lead and Opportunity Management, Sales Forecasting, Customizable Dashboards and Reports, Mobile Accessibility, Integration Capabilities, Automation and AI. Salesforce Sales Cloud is known for its user-friendly interface. While it offers a vast array of features, the platform is designed to be intuitive, ensuring that even those who are not tech-savvy can navigate it with ease. The learning curve is relatively short, thanks to the extensive training resources and support provided by Salesforce.

Salesforce Sales Cloud is a powerful and versatile tool for sales tracking and management. Its comprehensive feature set, coupled with advanced analytics and AI, makes it an invaluable asset for sales teams aiming to increase efficiency and drive growth. While there are some drawbacks, such as cost and complexity, the benefits far outweigh these issues, making Sales Cloud a top choice for businesses looking to optimize their sales processes.

Pros

Comprehensive lead and opportunity management
Robust sales forecasting and analytics
Customizable dashboards and reports
Mobile accessibility for on-the-go sales tracking
Seamless integration with other tools
Advanced automation and AI features

Cons

The platform can be expensive, especially for small businesses.
Customization options, while powerful, can be overwhelming for new users.
Some users report that the system can be slow at times, particularly with large datasets.
The extensive feature set may require significant training for full utilization.

Melinda
Overall rating
  • Industry: Public Relations & Communications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Seamless CRM Solution for Streamlined Operations

Reviewed on 27/1/2024

Finding the right CRM solution to efficiently manage our customer relationships and streamline...

Finding the right CRM solution to efficiently manage our customer relationships and streamline operations has been paramount. The customer support provided by Salesforce has also been exemplary. Their Premier Success plan includes a responsive support team is always available to address any queries or concerns promptly, ensuring uninterrupted operations and a seamless user experience.

Pros

One of the most commendable aspects of Salesforce CRM is its user-friendly interface, which made the transition smooth for our team. The easy to digest layout and customizable features allowed us to tailor the CRM to fit our specific needs without overwhelming complexity. This adaptability ensured that every team member could seamlessly integrate Salesforce into their daily workflow, enhancing productivity across the board.

Cons

While Salesforce CRM offers a comprehensive suite of features and benefits, one notable drawback is its cost. For small or budget-conscious businesses, the expense associated with Salesforce's subscription plans and additional add-ons may pose a significant financial challenges. As businesses scale and require more advanced features or additional user licenses, the cost of maintaining Salesforce CRM can escalate rapidly.

Alternatives Considered

monday.com

Reasons for Choosing Salesforce Sales Cloud

Needed an approach that didn't just include sales. Automation of business operations was also needed.

Switched From

Insightly

Reasons for Switching to Salesforce Sales Cloud

Was most familiar with Salesforce having used it as a previous company.
Sam
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Powerful Tool with a Learning Curve, but Worth the Investment

Reviewed on 9/11/2024

My overall experience with Salesforce Sales Cloud has been positive. It’s a powerful tool for...

My overall experience with Salesforce Sales Cloud has been positive. It’s a powerful tool for managing customer relationships and sales processes, and once you get the hang of it, it can really improve how you work. The platform helps keep everything organized and gives you a clear view of your sales pipeline and performance. It took some time to learn at first because there are so many features, but the customization and automation options are worth it. The ability to work from anywhere with the mobile app is also a huge plus. Overall, it’s a solid tool for any sales team.

Pros

What I liked most about Salesforce Sales Cloud is how easily it can be customized to meet business needs. It helps organize and manage customers and deals in a flexible and simple way. It also allows for quick and accurate reporting, making it easy to track performance and make decisions. The integration with other tools and the mobile app make it convenient for sales teams to work from anywhere.

Cons

What I liked least about Salesforce Sales Cloud is that it can feel a bit overwhelming at first. There are so many features and options that it takes time to learn and get comfortable with everything. Also, the customization options, while helpful, sometimes require more technical skills or extra support from a developer, especially if you want something very specific. It’s powerful, but the learning curve and setup can be challenging for new users or small teams without a lot of tech resources.

Jimena
Jimena
Overall rating
  • Industry: Food Production
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

definitely need and, therefore, you can consider them as an essential ally for my company!

Reviewed on 14/11/2024

Of course, for the first several days, I faced somewhat a problem to orient myself in all the...

Of course, for the first several days, I faced somewhat a problem to orient myself in all the functions and characteristics of Sales Cloud. However, thanks to the depth of the excellent technical support team that you offered to us, it simply took us a short time to address any concern that we developed.

Pros

The use of Sales Cloud in our company has led to increased performance rates in sales aspect, as well as a considerable enhancement of clients management. In conclusion, it stained to say that Salesforce Sales Cloud has been a great partner to support our company. We have established that it has assisted us in enhancing our performance, enhancing the communication with our stakeholders and expanding our sales.

Cons

Salesforce Sales Cloud is easy to navigate, which is perhaps my favorite aspect of it because the company can tailor its functions to the needs of the company. Thanks to the BI tool, we can find out sales opportunities and enhance the way how to promote sales effectively.

Sergiy
Sergiy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing experience with Salesforce Sales Cloud

Reviewed on 13/9/2024

In my Company, the Salesforce Sales Cloud is the tool for everyday work. This software has...

In my Company, the Salesforce Sales Cloud is the tool for everyday work. This software has everything needed to work effectively in one place.

Pros

It is essential software not only for Sales Teams, who can have all information from the Customers and many Automation tools in place but Salesforce Sales Cloud could be fine-tuned for other teams inside a company. Different consoles and views could be created for Finance, HR, IT, Chief Officers, Managers, and Support.

Cons

It is a complex product requiring bigger efforts from companies and teams. It would be best to have a separate team of professionals, who know the details and can create, adjust the views, fix bugs in automation scripts, update changes, and provide training to employees.

Eunho
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Essential software for the sales team

Reviewed on 26/8/2024

Overall, I think it’s a very satisfactory program. The difference between using and not using...

Overall, I think it’s a very satisfactory program. The difference between using and not using Salesforce in the sales team is very significant. It helps in organizing processes and results clearly and assists in working systematically.

Pros

Above all, the biggest advantage is the ability to customize fields according to the needs of the sales organization. As the sales processes changed and the organization expanded, there were many additional processes to incorporate. Despite this, there are many features that can fully cover these needs, which has been very helpful for our work. Additionally, the ability to create a wide variety of reports is another advantage. This has been extremely useful in identifying the causes of poor sales and finding ways to improve sales performance.

Cons

The complexity is very high, so it is quite challenging to set up new processes. We often seek help through Trailblazer and refer to what others have created, but it is still very difficult to configure without specialized knowledge.

Alfiya
Overall rating
  • Industry: Computer & Network Security
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Salesforce Sales Cloud - working experience at Builder.ai

Reviewed on 20/8/2024

I was in the backend team where the data from front end of potential customers used to come, this...

I was in the backend team where the data from front end of potential customers used to come, this data was upsync to the salesforce cloud in a refined form. I could see data reflecting and transforming into graphical charts for better visualisation. It also have this email functionality for triggering notifications

Pros

I like the visuals- graphical representation, the automated process of email triggering for potential leads. It has a tailor made calendar for scheduling meetings, transcripts support etc

Cons

The costing, initial setup and maintenance is high. Not so easy to grasp at a glance

Gaëtan
Gaëtan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Number one Sales Management tool

Reviewed on 21/6/2024

Salesforce Sales Cloud is an easy way to access to the leader of Sales Management tools, but this...

Salesforce Sales Cloud is an easy way to access to the leader of Sales Management tools, but this has a cost not all (small) companies would like to spend.

Pros

Comprehensive end-to-end features for Sales Management
Ease of use of most of the functionalities
Powerful Dashboard and Analytics features

Cons

Cost
Some advanced features are a bit complex to use (e.g: advanced Sales Pipeline workflow)
Customer support sometimes slow

Kanishk
Overall rating
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Industry wide used product.

Reviewed on 23/8/2024

Overall great product since the market has great expertise in using and deploying sales force...

Overall great product since the market has great expertise in using and deploying sales force products.

Pros

Industry wides used CRM product. Easy to integrate with existing Platforms.

Cons

Not as intuitive as new Sales CRM platforms. Customization required to make it user friendly.

Christina
Overall rating
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

All joy and jubilation managing sales with Salesforce Sales Cloud

Reviewed on 9/9/2024

Salesforce Sales Cloud has helped us keep our house in order which has seen our sales get more...

Salesforce Sales Cloud has helped us keep our house in order which has seen our sales get more successful. It has made it easy for us to manage our sales which results to getting sales deals closed faster. Salesforce Sales Cloud has given us an absolute classic experience making our sales operations very smooth and less demanding.

Pros

Salesforce Sales Cloud offers us with sales analytical tools that makes it easy to analyze and forecast sales. It also offers us with metric reports that help us track the success rate of our sale operations. The powerful task automations that allows us to simplify the tedious sales tasks.

Cons

There has been nothing disappointing about Salesforce Sales Cloud. All is good and all features are so incredible.

Jayson
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Sales Cloud key to any Sales Organization

Reviewed on 8/6/2024

Pros

I like how much functionality comes out of the box. I also like how easy it is to customize. While some pieces require technical experts, basic things are pretty easy to learn and Trailhead is an amazing free tool. The community around Salesforce is pretty awesome too.

Cons

It's not cheap. Pricing is varied depending on how many licenses you need and how well you can negotiate. They don't publish standard pricing which can be frustrating.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

The "One Stop Shop" for All Things CRM and Sales Management

Reviewed on 16/5/2024

Pros

Salesforce is a Goliath in their own right and a heavyweight within the CRM category. I've worked with other tools, such as Hubspot, but no one can perform true CRM like Salesforce does on a daily basis.

I integrate Salesforce with Salesloft and that combo together makes tracking my 2,000+ customers an absolute breeze. All activities flow back and forth between the 2 tools so I can stay up to date on all activities being perform on the account. This makes managing the customer experience more mature and positively reflects on us in how we operate our business.

Cons

While Salesforce Sales Cloud is as flexible as "flexible" comes, that can be a 2 edged sword. Our current Salesforce instance heavily leverages most capabilities that Salesforce offers, which makes it difficult to run reports when not all data objects can be accessible within one report. I end up having to run multiple reports and then consolidate the reports to drive the insights I'm looking for.

Eddie
Eddie
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce its a must to have in your sales department.!

Reviewed on 28/2/2024

My overall experience with Salesforce Sales Cloud has been positive. Its robust CRM capabilities...

My overall experience with Salesforce Sales Cloud has been positive. Its robust CRM capabilities streamline processes, from lead management to analytics. Although the learning curve exists, the scalability and comprehensive features make it an invaluable tool for enhancing sales efficiency and driving business growth.

Pros

Salesforce Sales Cloud with its comprehensive CRM solutions. Streamlined lead management, robust reporting, and scalability make it a powerful ally for driving sales success and enhancing overall business growth

Cons

Salesforce Sales Cloud, while powerful, faces a learning curve. The complexity can be overwhelming for new users. Additionally, the cost may be a deterrent for smaller businesses.