--- description: Learn how SAP Customer Experience can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SAP Customer Experience Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [CRM Systems](/directory/230/crm/software) > [SAP Customer Experience](/software/90379/sap-crm) # SAP Customer Experience Canonical: https://www.getapp.ie/software/90379/sap-crm Page: 1 / 11\ Next: [Next page](https://www.getapp.ie/software/90379/sap-crm?page=2) > SAP Customer Experience is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications. > > Verdict: Rated **4.3/5** by 245 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of SAP Customer Experience Marketing: Get valuable insights on customer interactions and marketing activities to refine marketing campaigns. Sales: Use the sales planning and forecasting tools to ensure teams are inline with goals. Manage teams across territories, and see their real-time performance. Services: The app supports customer service teams, and service industry staff. Tools include field service management; warranty and claim management, service contract management, returns and depot repair, and more. Partner Channel Management: You can use SAP Customer Experience to manage partner relationships. Streamline processes for partner recruitment, communications, channel marketing and forecasting, partner order management, analytics and more. Interaction Center: Manage and record all your client interactions across multiple channels, for both inbound and outbound communications. These tools support telemarketing, telesales, customer service, email response, and multifunctional shared service. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 245 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SAP - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$58.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: The solution is offered on a subscription payment model and varies depending on your requirements. SAP offers small business pricing options. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States ## Features - API - Automated Routing - CRM - Campaign Management - Campaign Planning - Channel Management - Client Management - Communication Management - Contact Management - Customer Complaint Tracking - Customer Database - Customer History - Email Management - Feedback Management - For Insurance Industry - For Startups - Forecasting - Interaction Tracking - Knowledge Base Management - Lead Generation ## Support Options - Chat ## Category - [CRM Systems](https://www.getapp.ie/directory/230/crm/software) ## Related Categories - [CRM Systems](https://www.getapp.ie/directory/230/crm/software) - [Lead Management Software](https://www.getapp.ie/directory/339/lead-management/software) - [Predictive Lead Scoring Software](https://www.getapp.ie/directory/678/predictive-lead-scoring/software) - [Customer Service Software](https://www.getapp.ie/directory/231/customer-service/software) - [Customer Experience Software](https://www.getapp.ie/directory/601/customer-experience/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.getapp.ie/software/10317/freshdesk) — 4.5/5 (3408 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.ie/software/90378/salesforce) — 4.4/5 (18768 reviews) 5. [LiveChat](https://www.getapp.ie/software/8385/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "SAP CRM" — 5.0/5 > **Stephanie** | *12 February 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I use it every day to create incidents of clients that report failure in their internet or telephone service and I like them a lot that is quite simple to manage and in turn you can have a large database of each ticket that you create because everything is stored. > > **Cons**: In some cases the tool hangs and takes time to update. > > I have had a very good experience with this tool because it allows me to leave notes on each of the tickets and in the future I can use them to validate information and resolve the client's failure more quickly. The tickets that I create in SAP CRM are to solve glitches in clioentes so I use it daily to be able to do this in a frayed and simple way. ----- ### "It connects many other systems making it a very functional program." — 5.0/5 > **Lucas** | *20 April 2018* | Sports > > **Pros**: I really like that I'm able to make orders that can automatically be handled by our production team, that are in a different town. > > **Cons**: It takes a lot of effort to install this in your company, and it's so difficult that you need experts to adjust settings. ----- ### "Why SAP CRM is better when it works with others." — 2.5/5 > **Sarah** | *17 April 2015* | Management Consulting | Recommendation rating: 6.0/10 > > **Pros**: I think that the idea of SAP CRM is brilliant, a way to house and store data so that your company can really get a handle of data mining which theoretically would allow you to plan and be more proactive vs reactive. Once you get the hang of the screens it is easy to understand how to accomplish what you're trying to input into SAP CRM. The system is really set up to help you try and capture the most relevant information to your business. > > **Cons**: As I said the idea of SAP CRM is brilliant but from my experience (and it could be the way my company chose to implement it) the use of so many different platforms that don't actually talk to one another is a ridiculous way to implement any data capturing tool. We had to export from two different systems of SAP CRM and then load it into a BIOD just to get the information to talk to each other and make any sense. And even then the project itself was a long and exhausting process because trying to figure out the language it speaks in the Order Entry system vs. the Customer Inquiry system isn't the same and you have to force it to mesh the data together. The screens are cumbersome and not user friendly. There are so many different ways you need to input information to get to the screen that you actually want you need a manual for literally everything you have to do because it takes that many steps. I think SAP CRM would benefit from focus groups for their North American business partners. Not everyone does business the same but North America has big business's that would greatly benefit from this type of system if it were easier to understand and implement on a day to day basis. ----- ### "One of the best user-friendly software\! A lot of versions for tailoring to your needs\! Great suppor" — 5.0/5 > **Reggie** | *10 May 2018* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: What I like most about this software is the ease of use. Even on others versions\! The colors, the presentation and more\! > > **Cons**: It is hard to say what I like least. For I am now thinking of what can be said. This means, I had a great experience\! ----- ### "Very comprehensive and neatly design platform" — 5.0/5 > **Nasir** | *21 November 2019* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Its architecture mesh up. Hybris has some very elegant sub solutions in its high level solutions. > > **Cons**: The documentation still needs a bit improvement, although it has improved a lot in last few years ----- Page: 1 / 11\ Next: [Next page](https://www.getapp.ie/software/90379/sap-crm?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/90379/sap-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data