SAP Litmos Reviews

Litmos is both easy and fun to use! In our industry, we work hard and deal with many intense situations on a daily basis. Litmos allows us to offer fun and innovative ways to share information, collaborate with the Discussion forums and have fun with gamification. If we have to learn, it should be fun, effective and not add to the stress of our daily job.

I would love to see development regarding linking courses together. For example, one online course serves as the initial foundation and is good for one year. After that, they take a refresher course that would satisfy the need for renewal. Currently there is no way to do that. This is critical for our industry. We also need a way to offer the initial course as an ILT, then apply an online course as the refresher.

Rich mobile capabilities for access from anywhere. Strong tracking of what the users actually did in the course. Good support for engaging and interactive content. Nice ability to string courses together into learning paths (i.e. curriculum) to form a complete enablement on a topic.

Occasional glitch in recording course completion if exits by closing window. No support yet to take course offline (but supposedly coming soon).

The ease of use with for the general user and the advanced options that are available to account owners to customize things the way you need to use them.
Access to many different ways to view and download reports was another big reason we decided on Litmos.
They seem very dedicated to listening to their customers and providing updates so they can keep offering the best product they can produce.

I could be picky and list a few features that would benefit the way we use the LMS but they are all little things. Plus, Litmos already has a dedicated site for account owners to post and view new ideas and everyone gets a chance to vote on them. As soon as they get enough votes, they work on implementing it on their next update.
If you are reading this doing the researching part. I would suggest to do the trail account on as many as you can to see the difference in features offered and quality of the product. Its the only way you will find out what is out there and what is going to work best for you and your company.

Ease of use to create and organize courses. The course library also creates a great user experience to access the courses and learning paths

Reporting sometimes can seem inconstant . Sometimes features seem to be missing the last piece to really fit our needs. It does seem that the platform continues to evolve though!

Its ease of use. It is mostly intuitive.

This isn't a big deal, but it is still a work in progress.

I like the search functions and the ability to house all of our content in 1 place. Makes it easier for our org.

The formatting abilities within the news section are very limiting. It is hard to format these articles and keep font/colors consistent since it does not save these choices.

It provides you with the ability to nestle your own content into itself and not just focus on what they provide to you.

The after-sale support of the platform is a problem in and of itself. You are kind of left to fend for yourself once you have gone through full implementation.

1. How easy it is to learn
I was introduced to Litmos a year ago and very quickly was able to learn how to use it despite never having worked with an LMS before.
2. How customizable it is
We are using the Litmos platform for three separate subscription-based products, not all of which fit the traditional LMS model. We have been able to work with Litmos to customize each of them to meet our needs.

1. Limited number of courses allowed in each learning path
We have more than 50 courses in some of our learning paths and have had to find a way to break them into 2 or more paths.
2. File size limitation
Some of the files we need to upload exceed the 30MB limit and are difficult to break into smaller chunks

fantastic cloud based learning management software. very Flexible and very easy to use.its ability to generate quick report is top notch. Affords you the ability to engage with learners as well as track track their progress.

Not much i don't like. occasional Log in difficulties and some buttons not working. aside this would highly recommend this program because it has been very successful implementing this program in my organization.

Because Litmos is cloud-based, it allows both trainers and employees to access the learning content from mobile devices which greatly improves participation and compliance. I can add and edit content for all of my company's courses without any programming knowledge because Litmos' interface is so simple to understand. I even customized it to my company's colors and logos.

Ease of use. Install was easy. Product was easy to install and use. Did not require much time to set up.

Some limitations on UX. Could not customize certain features which caused some frustrations in some parts of the team.

Easy way to quickly know what employees are in compliance with mandatory trainings

some challenges with reporting accurate data, variations in reports

Litmos is easy to use, the courses are easy to create and you can customize them using videos, texts, power points, images, etc. Each course can be assigned to groups or users so it is easy to keep control on who is accessing each course. At the end of each course you can create a test with a lot of different options. Reports are very nice and you can see what users are doing keeping control on the results.

It would be nice to have the option to pull contents from other sources creating in the courses or assessments.

the functionality litmos posses is great. allows us to keep up to date analytics and it's VERY easy to learn.

honestly i have not come across an issue with litmos yet that i would complain about.

Cost - you are comfortably priced compared to other systems.
Support - your support has always been good, emails replied to within a day.
Certificates - pdf auto creation is a big plus.
Reports - reports are good.
modules that can be used in different courses is great. ability to email and communicate in system is good.
dashboard - is good, nicely planned and works well.
marking assessments - nice to assign tutors and let them mark online.

Video having to handbrake is frustrating and even after video is slow. Embedding from you tube video is also slow, needs video and audio functionality.
FTP ftp upload for video/audio. having to manually upload each video is painful
assessment we'd love ability to weight questions. assessment builder is a bit clumsy. Provide a search for questions. a way to use them in more than one assessment. drop and drag to manage.
documents to download - i may be wrong but there seems a limit to how many documents can be available. We have big courses.
powerpoints many don't come out right.
Subscriptions payments monthly - a way 4 people pay monthly as a subscription - we need this urgently.

Scheduling - it would be great to be able to time the modules, schedule their release (not just the entire course). E.g. module 1 then a week later module 2. with each release an email is sent to notify the student. that way full distance learning courses can be set up and run automatically.

User friendly, not complicated, looks good, customers and end users have had a great experience. Easy to set up learning paths and courses.

Reporting needs to be much more robust. Our previous LMS, though it was horrible, surprisingly had a great reporting feature.

Keeping it simple. Litmos does numerous things, but as a user you do not feel overwhelmed while navigating the system.

Not much. If I am being picky, I would say the process of grouping learners into teams, but even that is not tough. It just requires slightly more thought than other tasks.

I liked using the product but SAP's deceptive billing practices overshadow any benefit.

Any product is only as good as the company that stands behind it. When we first launched Litmos in 2016 it was under the stewardship of CallidusCloud. A year ago we decided we could meet our training needs through other methods. When SAP presented our invoice on 10/23/2019 I wrote them declining to renew.

In April of 2020 I received another invoice to which I responded that we had cancelled our service and forwarded the original communication. More invoices and many communications followed.

Finally, my SAP rep informed me that she wrote me an introduction email in August 2019 which contained a footnote that henceforth cancellations would require 90 days notice and since I cancelled on 10/23, I had only provided 30 days.

For a company to change its cancellation policy without making sure subscribers receive that information through a call or a follow up email is more than unprofessional. It's deceptive.

The battle over the invoice continues.

Everything is sorted into easy to find areas. A lot of the time I am explaining to other users how to find data and it is easy to show them how.

Updating process is a little overwhelming. Too many options when you have to update the information to show where it goes.

Very easy to install, get running with a polished interface (assuming you have done LMS installs before).

Report module is terrible -- it failed my external auditor's assessment. Learning Paths are a great idea, but you can't set parameters on them like courses, do reporting...they are essentially invisible. Documentation is very limited. There is no troubleshooting and the blogs are fairly useless. The system is hosted on Rackspace and sometimes the performance for the Learners is painfully slow (30-90 seconds of lag time between clicks). The uploads of SCORM files can go anywhere between 15-20 seconds to 4+ hours. The ongoing operation of their platform needs serious improvement. Documentation and examples of use of the API interface is very poor.

Litmos is a great learning management system. We use it to host internal employee training as well as some trainings we have shared with clients, and the process has been very smooth with both sides. User management is also really easy.

I wish I had more training on the mobile app side of the software, but that could have been an internal issue with my company for not providing the training.

There are a lot of features that other LMS do not have. Litmos has almost every feature you can want

The software is not intuitive, making it hard to configure, hard to administer and hard to use, even for seasoned software users. E.g, sometimes you need to do 8 steps for something that should take 2 or 3, which takes extra time, and makes you forget how to do it. Buttons and links aren't labelled well, and options are sometimes hidden. There is no bulk edit in many places there should be.

Litmos is amazingly user friendly to record your own content and add it to the platform! We've been able to get everyone on board utilizing Litmos!

It took us some time to figure out how to structure our content to allow for easy learning and not becoming overwhelmed by it. The platform itself makes it extremely simple once planned out!

Litmos is extremely easy to deploy and use. There is very little training needed to get employees up to speed.
Roles are clear and defined. The user interface is extremely up to date and allows for easy navigation.
There are a lot of cool features which help drive user engagement.

The content in Litmos Heroes is not sorted or categorized so our users need to utilize the search functionality in order to locate courses they want to take.