SAP Litmos Reviews

Pros

The simplicity and usability of the learner view makes it easy for them to know what courses to do and what needs completing. Building courses is easy as well and they offer quite a few module course types in addition to that recently there are a lot of great features to automate the the reminders to ensure learners are completing tasks on time.

Cons

Could use some more reporting on the instructor led sessions. In my specific use case I need to report on the number of live sessions we are doing and often requires some excel magic to get what we need. Also would like to see more integration into other virtual platforms other than GotoTraining.

Pros

Litmos is both easy and useable for all of our employees. Whether they are within the Company Network, on the road with a mobile device, at home from their private devices or in the Internet Café around the corner!

Learning should be fun, effective and not add to the stress of our daily job.

Simple holistic UI that doesn't overpower the user.
Makes life easy for our 'Salesforce #AwesomeAdmin!

Cons

As a seasoned #Salesforce #AwesomeAdmin I miss the flexibility of the Reporting/Dashboard functionalities provided by the platform. Litmos would up the bar even more if I had these tools without having to commission professional services.

Pros

With regards to the actual Learning Management System, the highly user-friendly interface allows me to be creative without the stress of a complicated application. The way modules are stored allows for reusing essential segments such as general course introductions and explanations. The seamless integration of other applications such as Articulate and Captivate is already impressive. However, being able to link my students to live presentations and actual sites for practical application provides more comprehensive accessibility. With regards to customer service, my concerns are addressed quickly. I feel that they care enough to consider my concerns even if they are not able to make adjustments at that time. Also, my students really like my certificates of completion, which are really easy to set up and change.

Cons

While this system is set up for eCommerce, it does not allow for the type of billing options that I want to offer my students. Additionally, the notice board is not easy to edit. I have had to retype my entire message. To address this, I develop my text in a word processor before copying and pasting it into the notice board. This has actually proved to be a better discipline for me, so I will probably continue this, even if they enhance the text editing capabilities.

Pros

Easy build out and flexibility to use modules in multiple courses. Learning paths for course combinations make compliance training easy. However the two things that stand out a Pro 1) Customer Service/Support is over the top. Every time we have had a question or something wasn't as we thought it should customer and support is amazingly fast in response time and thorough in making sure we were back on track. 2) The reporting—you can build just about any report you can think of and trust me we have pushing the envelope.

Cons

Hard to come up with a con that is exclusive to Litmos that other do better or offer. My biggest issue is with the pricing model of the industry as a whole, but it's still not a con since Litmos has more flexibility in their model to (kind of) meet our needs.

I'm nit picking now but I wish we could turn off (hide) some of the fields in the registration page rather than just make them optional. As a company we already have the person information and data for the registrant so the page is unnecessarily messy. (I told you I was nit picking. )

Pros

At my company, we use Litmos and I administer the exams and update the content. It has been great moving to this solution as we have increased user engagement due to the design interface, easy navigation and test/quiz setup. I love the reporting features. There are many reporting options that you can customize and then save for quick report runs. Creating exams is easy by using a spreadsheet (csv) template file saving you time. Making changes and adding unique features like randomizing the questions, adding certificates for completion and custom course images make Litmos LMS the go to solution for our training department.

Cons

Manual grading of short answer questions should be done via an email notification of those specific questions to make it easier to grade more efficiently.

Pros

Litmos is easy to use overall. We can define our own learning paths, make classes active or inactive and quickly add or deactivate users.

Cons

The Customer Support is not very good. We had an issue with many of the Litmos provided videos not playing and found out weeks later that those particular videos had been dropped. The ones that were they were replaced with were okay but not as good as what we lost and it took too long to find this out. We also had an access issue supposedly due to an unpaid bill but we had the paid receipt and provided numerous times before access was granted again.

Pros

Compliance: Can distribute material to all staff and track who has and who has not completed.
Features: Litmos has most "must-have" features of an LMS e.g. assessments, reports, hosting interactive units, files and pages, mobile friendly.
Learner interface: The learner interface is generally neat and tidy. Displays interactive content reasonably well (when no bugs are present, see cons)

Cons

Bugs: Litmos doesn’t seem to be a fully stable LMS from a technical perspective, which sometimes causes page links to be broken, buttons not working or disappearing, accessibility issues (such as can’t add alt text for images in assessments, inaccessible labels of buttons), and course functionality issues (interactions built with authoring tools don't always work so images randomly don’t show and pages randomly don’t load). Litmos doesn’t appear to be committed to quality assurance or product development.
Support: Invariably, there are very lengthy delays in support responses (weeks or months) and fixes are either non-existent or heavily delayed (months or more), even when it is an impactful bug clearly caused by Litmos. Combined with the bugs listed above, this creates frustration for admins.
Modular functionality: Course creation options are limited, for example, there’s no way to organise content by sub-modules and no way to drip feed content to learners to create a spaced learning campaign.
Admin user experience: Litmos can be clunky and counter intuitive to use as account admin, completing some tasks is more complex than it should be.
Theming: no ability on admin side to adjust theme of LMS (colours, fonts and layouts).
Reports: Ability to configure and create granular reports is average to poor.
Compliance training: Most compliance courses included with Litmos feature below average learning design (learning is passive and generic).

Pros

I like the functionality of FindIt. A large manageable database of information that is utilized daily. I require information at my fingertips for contract negotiations and sales enablement (support of sales). The ability to quickly find information almost instantaneously is critical to my job which is fast paced. Could not live without it.

Cons

There are times I search for a particular file or document and I get zero hits. I go back in and search again with minor tweaks on the original request and I get a hit. Would be great to have the option of some type of "fuzzy search" which would allow a much broader search of the database.

Pros

The ability to tag posts and the ease of uploading different files lets me retrieve long archived presentations and documents quickly. I've also enjoyed how responsive and quick FindIt can be with it's searches.

Cons

I do wish there was some kind of auto tagging feature. Many of our users choose not to tag, and with a cryptic title it can make some documents difficult to find. If there was an option for a auto tagging via a quick scan of the content, that'd help compensate for my coworker's shortcomings :)

Pros

Ease of use is key. Creating courses and ensuring each learner is getting what they need quickly is important to our organization.

Cons

We have found key features are behind a pay-wall. Paying to upgrade for Persist has been a road block for us.

Pros

It is easy to customize the look enough to make the software feel like your own. You can setup your own structure and design. There are cool integration for "games" systems built in.

Cons

The customer support can sometimes take a little while to resolve issues. Sometimes wonky stuff happens that you cannot explain. The structure can be a little rigid in certain areas such as permissions.

Pros

Easy of setting up course content within the system. Employees track their own training progress....

Cons

Reporting functions could be better.

Pros

Very clean interface for our employees and customers to use. Has a lot of features that often come in handy (e.g. Teams, reporting, etc.)

Cons

Some of the functions (like Teams) are super clunky! Takes a lot to explain how they work to customers and not super intuitive.

Pros

I like the ability to house information my team needs to reference on a regular basis. It helps us to provide consistent messaging among my team and across the company.

Cons

When searching for content, I would like it if the archive button didn't have to be selected every time.

Pros

Have used it for offering paid customer product training on our products. Has 1000+ users in the system right now.
Pricing is reasonable.

Cons

Too much manual work steps due to lack of integration / APIs for automation.
No support for a "subscription" model with renewable access to a number of courses (ie. recurring revenue model).
Poor responsiveness towards extension requests.

Pros

The system is extremely user friendly for the end user and administrators. It is customizable allowing us to brand it to our needs.

Cons

The system condenses trainings down once uploaded making them difficult to view. To work around this we have made trainings longer or had to place them in the additional references.

Pros

This system has open API's that can be used to integrate with other website platforms, enabling a user to add learning to their own system.

Cons

It has too many pop-ups that occur when setting up a user that is going to access the system via SSO

Pros

Litmos provides the responsive and easy to use user interface for both learner and Administrator. Role based login, custom reporting and API support makes it more powerful. You can have a custom URL of your own choice along with some prebuild learning courses.

Cons

As of now, the Litmos mobile app may not meet your expectations but you can choose to browse the Litmos platform using latest web browser.

Pros

The Course Library and Achievements are helpful to keep track of your progress.

Cons

Really would like to receive suggestions based on previous courses.

Pros

The representative was very responsive and did not waste my time with useless sales pitches. She got directly to what my needs were and sent me the course catalogue to review.

Cons

Unfortunately the courses are not relevant to our specific line of engineering work, and we already have an LMS that covers our human resources compliance and soft skill professional development needs.

Pros

There are many features in Litmos that can make your LMS stand out and it features gamification, testing and quizzing, as well as the opportunity to upload different file types

Cons

There was nothing glaring that stood out to me that I didnt like except for the pricing. I used a free trial but would probably not buy this software due to price. It seems like a good pricing scheme for enterprise solution (college buying Litmos for students)