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796 Reviews

- Industry: Internet
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reliable CRM platform
Reviewed on 7/4/2021
We have a great experience deploying Bitrix24 as our main platform to organizing and managing our...
We have a great experience deploying Bitrix24 as our main platform to organizing and managing our customer related service. We also use the task management tools provided as our alternative task management platform and to manage my basic daily task.
Pros
Bitrix24 has almost everything that a "Customer Relationship Management" needs and it is very easy to implement this platform to work flawlessly with our current system. It has a very good tool for contact management that we use to manage our employees profile, customer ticket and contact details.
Cons
There are some report details that are left out in the report generated that are very important for us to have a clearer analytics and insight. They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Experience after 6 months of use Bitrix24
Reviewed on 10/8/2022
Bitrix24 is a CRM program that can outperform other lead management software in its class. With an...
Bitrix24 is a CRM program that can outperform other lead management software in its class. With an all-in-one CRM platform, users can develop and manage leads, manage projects, provide customer support, manage internal communications, and even construct websites.
Despite having such an extensive range of services, Bitrix24 offers incredibly cheap costs when compared to other channels, making it easier to develop a skepticism. Offering a set monthly pricing for an unlimited number of customers is also uncommon among small and medium-sized businesses.
Like media and social networks, it has an easy-to-use interface. When users register with Bitrix24 CRM, they instantly see the activity stream (Activity Stream) - this feature is similar to the interface used by Facebook. Users can upload files, events, processes and more to share with their colleagues. Finishing the project without explicit directions and being a little picky about the needed stages takes a long time.
Furthermore, the Professional package allows for an infinite number of users, allowing Bitrix24 CRM to readily handle quickly developing enterprises. However, it is not well-liked by entrepreneurs.
As a result, Bitrix24 is best suited for mid-sized businesses prepared to devote a significant amount of time in studying how the program works and educating staff on how to utilize it.
Bitrix24's disadvantage is that it requires more steps than comparable CRM platforms such as Zendesk and Freshworks, but at a significant
Pros
Lead generation and management :
The lead management function of Bitrix24 gives consumers more opportunities to generate leads by using demand creation software. Content marketing, media advertising, online forms, and live chat widgets are a few examples. It assists them in identifying prospective and high-converting consumers.
Bitrix24 can also assess how many fresh leads are received and what proportion of those leads convert into paying clients.
Cons
Analysis of sales data
The CRM analytics solution from Bitrix24 enables customers to examine sales trends, assess lead conversion rates, and properly estimate sales. However, errors frequently occur as a result of difficulties caused by poor handling of virtual parameters.
Lead source analysis capabilities show customers which channels are producing the greatest results for them in terms of lead sourcing. Assist them in determining which marketing or advertising platforms they should prioritize. Done, like other channels, contains faults since reviews are frequently fabricated or have very little owing to the anonymity element of the reviewer's identity.
Their website, social media advertisements, physical events, and Google AdWords are all potential consumer source channels. There will always be channels that fall short of expectations.
Alternatives Considered
OdooReasons for Choosing Bitrix24
After hearing about the integration with Bitrix24's Zendesk application, I did some investigation and discovered that Bitrix's price was significantly lower than it is now. Although several phases are more involved and need more time to teach in the firm, our utilization is somewhat better than when we were utilizing Zendesk.Switched From
Zendesk SuiteReasons for Switching to Bitrix24
Because the cost is cheaper. In addition, our partners in Singapore also often use this platform and they have requested to work on it. So, during the project, we completely changed our team's old tools to fit the job.- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Complete Scam
Reviewed on 31/1/2021
If i could provide a lower score, I would. The company falsely advertises integrations with...
If i could provide a lower score, I would. The company falsely advertises integrations with Quickbooks Online, it does not work. The software is a shell, meaning that the purchaser has to "create: every document and infrastructure in order for the application to even come close to working. The very thing that it appears it was designed for ( CRM) fails miserably. You wont even see your deals or opportunities move to the "next stage" without some form of manual manipulation. Telephone integration does absolutely nothing other than clog up your leads with calls with zero info on them. Top all of this off with the complete lack of support ( even in the paid version). They will take days to respond and then its with a canned response about going and researching the answer your self in a pile of some of the worst help files I have seen in my more than 30 years in business. Then, finally capped by this...once you have wasted the $1000.00 for the access to the software and the countless hours and thousands of dollars to try to get it to work with just basic day to day operation....you finally decide that their are much better options available (like Salesfoce) they will refuse to refund you any part of your remaining subscription. BUYER BE WARE- complete and total scam of a solution. DO NOT WASTE YOUR MONEY!
Pros
NONE- very difficult to deploy. Hours upon hours spent in setup ended up being a complete waste of time. Not ONE of the integrations work.
Cons
difficult to train staff on, difficult and expensive to obtain support
Alternatives Considered
CRM AnalyticsReasons for Choosing Bitrix24
we were seeking a solution with better CRM and quote abilities.Reasons for Switching to Bitrix24
initial price was more attractive with b24. ended up spending many thousands more with b24 and wasted months of development time that Salesforce would have had available ( out of the box)- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Online Time Clock: Bitrix24
Reviewed on 23/8/2023
Real-time file sharing.Team collaboration.Task and project management.
Real-time file sharing.Team collaboration.Task and project management.
Pros
It combines CRM, file sharing, time tracking, task and project management tools in one central repository.
Cons
I have used Bitrix24 for quite long now and I pike how the vendor technical team respond rapidly to our queries whenever we have issues.
- Industry: Media Production
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
Great Software but a lot More than I Need
Reviewed on 17/4/2021
I liked all the features and functionality it offers but since the interface was too cluttered with...
I liked all the features and functionality it offers but since the interface was too cluttered with things my team didn't need it had a negative impact on productivity since it took too long to find things. So I ended up stopping using it after a short while. It would be good if there were a stripped down version of this software.
Pros
Bitrix24 is chock full of features. It offers just about every feature I could ask for. And within those features there is a ton of functionality that makes it a really flexible project management system that is able to handle one's needs fully.
Cons
The interface is really cluttered. The reason for this is mainly because the software is so full of features – those features have to be placed somewhere. For some users it's probably totally fine, but for my use case it didn't work since the needs of my team are quite simple. We just didn't need all those features. So you could say... just don't use the features. And that could be the case, but the problem is that when onboarding a team and asking them to use it for a few simple tasks it causes information overload for them. It takes them too long to find things and they don't really want to use it. I also received complaints from a user who didn't like the timer clock staring at them the whole time they were using the tool. It puts too much emphasis on being productive and feels like it's too much.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Bitrix24 review
Reviewed on 25/1/2023
I will use this opportunity to thank the Bitrix24, because I achieved many thing for the help of...
I will use this opportunity to thank the Bitrix24, because I achieved many thing for the help of Bitrix24 so I don't have anything to say except I said I'm thank for providing this very wonderful software
Pros
The Bitrix24 is very easy to work and is very comfortable for me infat I enjoy use it
Cons
The thing I like less honestly I don't have problem for use it everything is absolutely perfect
Alternatives Considered
DialogueReasons for Switching to Bitrix24
Bitrix24 I enjoy used because is very comfortable for me at any time I want to used email work is very easy to used and is very suitable for any email work honestly I'm very comfortable for use Bitrix24 for email work- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Comprehensive CRM Solution for Growing Businesses
Reviewed on 9/5/2023
In spite of the negatives, my overall experience with Bitrix24 has been positive. It has improved...
In spite of the negatives, my overall experience with Bitrix24 has been positive. It has improved my team's efficiency and streamlined our daily operations. The customer support has been helpful and responsive, making it easier to overcome any challenges.
Pros
The marketing automation tools save me time and effort, and I love that it supports multiple pipelines. The availability in 18 languages is a major plus for my international team.
Cons
However, I found the learning curve for Bitrix24 to be quite steep, especially for beginners. The user interface can be somewhat cluttered, making it difficult to navigate at times.
- Industry: Wholesale
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Much Better and Superior than Teams Microsoft
Reviewed on 19/2/2023
so far I only have praise, the application is super light, fluid and does not crash. and takes up...
so far I only have praise, the application is super light, fluid and does not crash. and takes up very little memory. I stopped using Teams and migrated to Bitrix24, and it was the best thing I did! Today I manage with a few clicks all the pending activities of my team
Pros
the application is very light, does not crash and has no bugs. like Teams, which is too heavy and takes up too much memory
Cons
there is nothing I don't like about Bitrix24 it suits me in every way

- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Robust, but unpolished
Reviewed on 5/11/2019
I'm enjoying it because of its collaborative features and the adoption of it at our organization is...
I'm enjoying it because of its collaborative features and the adoption of it at our organization is pretty good.
Pros
The features are a pleanty. There's so much diversity of functionality and you really can make it work the way you want.
Cons
UX feels a little bit clunkly. Also, the web-app and the desktop app play strangely together. There's no good reason why I shouldn't be able to fully function in one over the other.

- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Tracking made easy
Reviewed on 20/7/2020
Pros
Easy to use... you need maximum a day training and you can navigate yourself afterwards
Cons
Hmmm too many features and it’s a bit hard to navigate
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Good Product but Poor Service - Definitely not located in USA
Reviewed on 31/1/2020
I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech...
I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech support is UTC+3 8:30 to 5. You have to be awake between Midnight and 4 to get support from them or even a simple response. If a thing doesnt work for their customers they have to goto their partners. and subscribe a paid plan for them to fix it. OTP was working and suddenly stopped working. and Only my account was setup with OTP and not my clients. Client wants to do monthly plan and bitrix wants me to sign them for quarterly plan. Poor ethics. Partners cant sell you one month, they have to sell only 3 months minimum. I lost a client because of my client wanted one month and bitrix wants me to sign them up for three months. there are way better CRMs which will support you in US time zone. Bitrix sales and tech support uses google translator for responding. so if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software. try few other crms and read a lot of reviews before going for bitrix else you will be stuck like my customer after an year half way down deep.
Pros
User Interface.
Easy navigation
Less Learning Curve
Cons
They use google translator for responding. so if they dont understand what you are saying them, its googles fault.
You have to be awake between Midnight to 4 to get support from them or even a simple response.
Most of them are Untrained and Inexperienced support techs.
Reasons for Choosing Bitrix24
Just a better interface, but zoho support makes it all worth to be using zoho.Switched From
Zoho CRMReasons for Switching to Bitrix24
Just better user interface- Industry: Mining & Metals
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Many features - not clear use cases
Reviewed on 23/7/2019
The overall experience is positive, but it is not easy to use all the functions as they are not...
The overall experience is positive, but it is not easy to use all the functions as they are not interoperable with each other (example: project management with CRM)
Pros
It has a lot of features if offers for free/trial, it allows addins for functionality and covers many aspects of a company operation.
Cons
Most of the functions are not clearly organized in use cases or user journeys leading to an end-result for each functionality.
Alternatives Considered
InsightlyReasons for Choosing Bitrix24
The Zoho CRM was too fragmented and functions spread between too many sub-applicationsSwitched From
Zoho CRMReasons for Switching to Bitrix24
More features, availability of addons to expand functionality and better pricing- Industry: Civic & Social Organization
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Its time to move on
Reviewed on 12/5/2023
Pros
Theoretical this platform has much to offer but if one tries to use it one notice many issues.
Cons
There are so many cons to this product I don't even know where to begin.The biggest thing is that the cost keeps increasing for the product and they don't even update the product with basic functions which are missing for years now. With every update they add things one doesn't need and the whole things gets more convoluted. Options are not to be found in a single section, they are spread all over the whole platform. Many pages exist to change options but there is no way to find them.Updates won't apply correctly leaving an outdated structure with deactivated features behind. What really gets me angry is, that there is no way to delete an account fully. One can just deactivate an account/user and they are still on your bitrix instance. You cant even delete your OWN account! Support wouldn't even help, they say that this feature is not included.They should be careful because its against GDPR to not delete user data including the account on request.The question arises on why they don't want you to delete your account. Its clearly not a technical issue.I had enough of this company. They have so much potential but they waste it all. They don't even care that i'm upset that I cant delete my/ employees accounts which left our non-profit. These accounts where created by me using our own email and domian.

- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Secret Jewel
Reviewed on 20/8/2018
Ok, I have been using Bitrix24 for several years now... sometimes for little things, some other...
Ok, I have been using Bitrix24 for several years now... sometimes for little things, some other times just for testing and understand how the product has been changing over the time, but right now is a true hidden jewel for me. This CRM delivers everything in one package, I can run almost my entire company on it. CRM, Prospects, Projects, Intranet, Workflows, Phones, Unified Communications, etc. If this piece of software adds accounting and financials to the packages, it would be a one-stop solution for every entrepreneur.
I think that the most valuable feature I ever see on this tool is the fact that the CRM processes are truly customizable... I mean, most of the CRM systems let you customize small things like the field name, some behaviors and some other little stuff (almost meaningless), however, Bitrix24 lets you change everything to fit from a single person orden processing to a multilanguage sales operation, super easy, and if you need to try different angles, you can create multiple pipelines with different configurations...
As i said before, I have tried Bitrix24 in the past, also worked with most of the popular ones (from Microsoft to Zoho and NoCRM) and since i rediscover the new features and funcitionalitis from Bitrix 24 im not looking aymore
You can try it for free and send me a comment about it.
Pros
1.-) Super customizable, multi pipelines, streamlined CRM
2.-) Great team management and employee time sheets system
3.-) Unified communications
4.-) the ability to attach phone numbers to it (and make and receive calls)
5.-) Multichannel contact widget for your website, directly connected to the CRM
6.-) Automation and visual workflow designer
7.-) website builder included (awesome for landing and squeeze pages)
8.-) Taks, Schedule and project management
9.-) Great community support
Cons
- The free version attaches a Bitrix24 reference at the bottom of every email.
- A couple of functions are not polished or clear enough (at least for me).
- Don't have an accounting feature.

- Industry: Staffing & Recruiting
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Bitrix24 is the best in teamwork
Reviewed on 14/2/2023
Bitrix24 is used as a centralized repository of information about prospects, customers, competitors...
Bitrix24 is used as a centralized repository of information about prospects, customers, competitors and as an internal social network to facilitate collaboration and documentation of relevant information between all areas of the company. It becomes our main information system because it has a powerful search tool that makes any query easier and faster. We also use work groups to segment information according to region or user level.
Pros
If your business is not that big or complicated, the free version will be enough. Easily integrate with other systems to automate marketing campaigns. Simplified functionality is a great way to publish information and communicate with all or a subset of users. You can include segments based on groups. Finding information on past records organized by company or contact can be helpful. The product is powerful and I think it is an excellent choice for projects that require a lot of communication, collaboration, content sharing and more. Projects that are more sales management/CRM oriented may not be fully supported, depending on each process and its integration needs with other databases or systems.
Cons
The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors. We tried using this feature for a while, but it didn't fit our needs. Permissions have limited functionality. We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it is not possible. Sometimes the user interface of some parts of the system is too complex. It would be great if there was an opportunity to simplify some of this.

- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Robust project management tool
Reviewed on 22/5/2023
Bitrix24 is a robust and comprehensive platform for office and project management. it offers a...
Bitrix24 is a robust and comprehensive platform for office and project management. it offers a wealth of tools that can significantly improve the efficiency and productivity of teams. I recommend Bitrix24 to other office managers looking for a comprehensive solution.
Pros
Makes it easy to track project progress and assign tasks to team members. Shared calendar feature and automatic notifications ensure that everyone is aware of deadlines and priorities. Bitrix24 encourages collaboration among team members through chat features, video conferencing and the ability to share files and documents in real time. The platform enables automation of workflows and business processes, allowing office managers to focus on higher-value tasks.
Cons
Although Bitrix24 offers a wide range of features, but some advanced features require paid subscriptions, which could be a drawback for companies with limited budgets.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Every company must keep track of tasks, deadlines, and available resources
Reviewed on 5/4/2023
To effectively track, search, and create internal fluidity, familiarity with Bitrix24—the software...
To effectively track, search, and create internal fluidity, familiarity with Bitrix24—the software of choice for project management, task management, marketing, and CRM analytics—is essential. Bitrix24 has been instrumental in getting more people to join the service to increase efficiency. We have made extensive changes to the organization and distribution of documents; this process is now the benchmark by which we judge and manage the quality of your products and services to maintain accurate records.
Pros
File management processes, while seemingly unimportant, can have an impact on administrative expenses. We can save time, money, and effort thanks to this terrific platform, and our relationships with customers and clients have significantly improved. Bitrix24 is the most complicated tool on the market right now. Still, it is also the most effective at optimising such files and attaining the most appropriate performance in the quest for supposedly improved solutions for file quality management.
Cons
Many users have had to adapt their processes rather than the software to account for the absence of systemic diversity and centralization.

- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brilliant!...All in one solution for Internal communication and project management
Reviewed on 14/2/2019
We are using Bitrix24 for internal communication and basic task management. Its been a great...
We are using Bitrix24 for internal communication and basic task management. Its been a great experience especially with a lot of features. I would surely keep on using.
Pros
- Bitrix24 consist of lots of features and modules that can be switched on or off as needed which is huge plus because it makes it really easy to manage your projects while keeping software simple
- Implementation and learning of the software is very easy and that's what our staff loved about it
- It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose
- Brilliant within the company social feature.
- Accessible on multiple platform which is huge plus. Can be accessed through Web site, Mobile apps and Desktop application for WIndows, Mac and even Linux platform. That's a brilliant thing I would say
Cons
- There is a lot of room in improvement of user experience. If developers can work on User Experience that would be great
- Navigation is not that easy and is really confusing for project management features again this might be related to user experience. I would say they can really improve that.
- Configurations are not very flexible i.e you can not configure the software according to your needs you have to work with what is provided by the developers itself.
- It would have been great if they had a training scheduler or calendar management feature.
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
All in one CRM solution / Best for middle-sized companies and teams to handle leads and work...
Reviewed on 21/5/2018
Pros
*Functionality
Bitrix24 has a lot of great features, but its biggest advantage that I have used is an all-in-one solution. We have a chat there, can work with deals, create schedules, assign tasks with ease and track progress on specific work with history and recent actions taken by the responsible person
*Ad-dons
Bitrix24 has its own marketplace where you can set integration with many services, like mail chimp or a certain work process optimizer.
*UI
Since I started working in Bitrix24, their UI has changed a lot and has become more user friendly. At first it was a bit complicated, but the team is working a lot to make it user-friendly. I can see the work
*Customization
Even in a free plan, bitrix24 leaves a lot of space for adjusting the platform to the companies approach. you can create teams and spaces and plan sales and development processes
Cons
*updates
I also don't believe that their approach to upgrades is comfortable. Even though it does not take much time, but once in a while, the whole service goes down displaying that it is updating and you need to wait. This sometimes can slow work of the department and cause problems
*slow
Being a power house CRM system, bitrix24 is sometimes slow, although I can see that bitrix team is working to improve it.

- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Revolutionizing Teamwork
Reviewed on 13/5/2023
Pros
If you're looking for a robust collaboration platform that can help streamline your team's workflow, then Bitrix24 is worth checking out. One thing that sets Bitrix24 apart is its high level of customization. You can easily tailor the interface to fit your team's specific needs and preferences, which can help improve productivity and collaboration. And with a range of affordable pricing plans, Bitrix24 is accessible to businesses of all sizes and budgets. Plus, with a free option available!
Cons
Learning to use Bitrix24 can be challenging, especially for those new to the platform. With so many features and capabilities, getting the hang of everything can take some time. Although the free program offers many valuable tools, some users may discover that the customization options could be improved. This may be a drawback for businesses that have specific needs. Additionally, while Bitrix24 does offer some integrations with other apps and services, the selection is somewhat limited compared to other platforms.

- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Secret gem of project management software
Reviewed on 8/6/2021
Pros
Bitrix24 is not a popular as a project management software, but all the tools and option that they has for managing a project is on par with other popular project management software. W have also use it to manage a basic CRM, like replaying for customer inquire and phone support.
Cons
Like all other software, the customer support is not too good especially if it involving a phone support. We always had to switch to email support, as the customer representative on the phone can't fix the problem on the spot and had to wait for a few days for our email to be responded.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Multitasking Project Management Platform To Improve Efficiency
Reviewed on 19/3/2023
It is appropriate and relevant and has a solution for any issue. The greatest thing about Bitrix24...
It is appropriate and relevant and has a solution for any issue. The greatest thing about Bitrix24 is its CRM features like tasks, projects, and pipelines. It aids in keeping track of the responsibilities that project members are assigned. Processing reports is simple.
Pros
Bitrix is a user-friendly tool that makes collaborative work enjoyable. I created a number of websites, and each time the outcomes were good. Free websites that include phone and chat functionality can be made using it. We can easily add users using an admin account, and we can also view all user account activity.
Cons
It takes a lot of time to understand the objectives of the application because it is slightly different. When I first started using it, the features it offers left me feeling confused. You should watch tutorials and read guidelines to use their full potential.

- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bitrix is our organization choice for CRM
Reviewed on 14/6/2021
Pros
Bitrix24 aids us in maintaining our consumer base. A card containing details is given to each customer. I can apply dynamic search when there are a lot of customers. It takes keywords into account, so the card may be discovered even if I forget the client's name and surname.
Cons
Even though this software is published to the market for quite some times, cross-cutting insights do not really operate properly. Call records tend to end up in the garbage. The most significant disadvantage is that credentials are kept in the open in the SIP PBX.

- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Advantages of using Bitrix24 to manage the process of onboarding new clients.
Reviewed on 4/12/2022
The Bitrix24 application suite is truly a corporate solution, which can be used by modules for all...
The Bitrix24 application suite is truly a corporate solution, which can be used by modules for all types of companies, of any size and category. Provides the services to proactively manage the administration of customer information and transmits results records and analytics to senior management, such as sales trend reports, which show the proportion of deals won and lost, these elements are of great value to the organization.
Pros
Bitrix24 is currently much more proactive, since its new philosophy actively collaborates in the planning of the work with the client, in addition to allowing completely personalized parameterization, based on the needs of the organization, and makes it easier for them to follow up on the activities to all team members who interact with the platform. It incorporates elements of agile methodologies to know, for example, the tasks that we have pending for today, during the week, and the remaining weeks.
Cons
With Bitrix24 we can advance in the negotiations by segmenting them, for example, in those that are fast, those that require a more complete workflow to achieve the sale, and generate campaigns that will offer long-term results. Taking advantage of all the features of Bitrix24 is really a process that grows gradually and will require the participation of all involved. This is very interesting work and definitely adds value to the marketing process exponentially.

- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
I Maximize Business Efficiency with Bitrix24
Reviewed on 26/2/2023
The overall experience of using Bitrix24 can be positive for businesses that need a comprehensive...
The overall experience of using Bitrix24 can be positive for businesses that need a comprehensive solution for managing their operations.I like its wide range of features, which help businesses to streamline workflow, improve collaboration, and increase productivity.Bitrix24 can be a valuable tool for businesses that need a comprehensive platform for managing operations, but it is important to carefully consider its features and limitations to ensure that it meets your specific needs.
Pros
It offers a wide range of tools for collaboration and communication, including chat, video calls, task management, and file sharing. I can customize it to suit the specific needs of my business. I can create custom workflows, forms, and fields to match business processes.Bitrix24 website builder has a drag-and-drop interface that makes it easy to create a professional-looking website without any coding experience.Its security feature is advanced including data encryption, two-factor authentication, and IP restrictions, to protect sensitive data. It offers a variety of pricing plans, including a free plan with basic features. Bitrix24 mobile app allows to access data and collaborate with the team on the go.
Cons
Bitrix24 has a wide range of features which is good but it can be challenging to learn and use.It offers a free plan with basic features, and some customization options are only available on the higher-tier paid plans.It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data.