Bitrix24

4.1 (684)
100% free CRM, collaboration, and communication tool suite

Overall rating

4.1 /5
(684)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
3.9/5
Customer Support
3.9/5

81%
recommended this app
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684 Reviews

Jose
Overall rating
  • Industry: Market Research
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A Strong CRM for Growing Businesses and Sales Teams

Reviewed on 13/11/2022

Bitrix24 is a great CRM for advanced users and professional sales teams and marketers. For new users, it's important to highlight the learning curve to achieve the maximum results with this platform.

Pros

Bitrix24 has an extensive CRM module, where we can track and store the data we need about our leads and clients. Even though Bitrix24 offer other modules like Websites builder, the CRM is the feature I like the most about this great app.

Cons

Me and some members of my team felt Bitrix24 user interface was a little bit overwhelming compared to other CRM platforms out there. I believe Bitrix24 user interface could be simpler.

Syazwani
Overall rating
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Project management managed well with Bitrix24

Reviewed on 22/2/2021

Working with Bitrix24 has very many benefit, almost everything that i need is available in this software and i don't need to integrated it with other service or survey to make it a complete software. Storing document and files can be done easily within the software without having to use other cloud storage software.

Pros

Bitrix24 really has help me and my colleague managing task and project that we are running and collaborate. Communication the most important feature for collaborating project, and this software has provide us to have video calls and chat platform build-in inside the software. It helps us to connect easily with each others.

Cons

Work-time tracking is one of least tools that we don't ever use to measure our working time. As long as the work is done according to the time frame that has been decided, how long we are working online everyday is irrelevant. They better add milestone tracking rather than work-time tracking in my opinion.

Selma
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Versatile Software, But Limited Outside CIS

Reviewed on 28/2/2023

Overall, Bitrix24 is a solid choice for teams and employees within the CIS region. However, for those outside of this area, the limitations may outweigh the benefits. In comparison to its alternatives, Bitrix24 stands out for its extensive customization options and range of features. Nonetheless, its pricing structure and lack of user-friendly reporting tools can make it less attractive for some.

Pros

As a user of Bitrix24, I must say that this software has both positive and negative aspects. On the positive side, Bitrix24 offers a plethora of features and integrations that can enhance team collaboration and communication. From project management tools to CRM, Bitrix24 has it all.

Cons

However, there are some downsides to Bitrix24. First, the widgets can be heavy and may slow down your website. Second, the interface for admin tasks, such as setting permissions, feels outdated. Third, the reporting tools are subpar and the email marketing feature could use improvement.

Sarla
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Bitrix24 - Team Lacks Sensitivity on Custom Reports - Highly Irresponsible Team

Reviewed on 2/5/2021

Bitrix24 has strong potential but sad to express, they are not a serious organization with its product development module is of still old age. Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab. Humble request please understand and Learn the basics of sales, what is important aspects to measure in every organization in sales is employee performance and lead management efficiency,
The customer service you keep on banging your head but their support is like if they want they will give else you keep on reminding
Hope you understand and trust your customer's hard-earned money, understand their problems, help them grow with the right kind of solutions, rather than just with your patient reply, "SORRY we don't have this feature right now, new development request has been created."

Pros

When you are working on a sales CRM, the team's performance report is of utmost importance. I have been doing follow-ups for the last month and the reply is that as of now there is no such report in their system.
We are using it for our service industry. Just a disaster system, 2 years the money is sheer loss of money and more than that loss of trust and respect towards this brand who is least serious in considering the basics of employee daily/weekly/monthly performance report.

Cons

You check for any basic report you will not get. Their system cannot give reports based on your custom fields and thus the entire system fails to adhere to basic sales processes.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
Bitrix24 lacks sheer understanding of the basics of the sales process
Before any sales deal happens there are various stages towards that success first it begins with lead validation, if the lead is not validated then it's a sheer waste of time, effort, and energy.
So after lead validation, the mail is sent after that follow-up begins then its success or failure
Everyday sales team have to work on this process but sad to say No reporting structure at all
-Employees Lead Management (the chart is showing but not working in CRM ANALYTICS)
-Custom field tab reporting not there at all
-If you want to see entire sales employee's daily activities Bitrix24 does not has it at all
like how many leads validated, email sent, call made, task scheduling
-Employees time spent on Bitrix24 is not there on the std module, these are bare min basic features
-If you have dismissed an employee from an organization or any employee has left, you cannot remove that person from Bitrix24
-They don't have birthday greeting features for leads, it is only possible when they have done deals this is just a weird example.
-Your email bounce back no reports

Adamu
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Bitrix24 review

Reviewed on 25/1/2023

I will use this opportunity to thank the Bitrix24, because I achieved many thing for the help of Bitrix24 so I don't have anything to say except I said I'm thank for providing this very wonderful software

Pros

The Bitrix24 is very easy to work and is very comfortable for me infat I enjoy use it

Cons

The thing I like less honestly I don't have problem for use it everything is absolutely perfect

Alternatives Considered

Dialogue

Reasons for Switching to Bitrix24

Bitrix24 I enjoy used because is very comfortable for me at any time I want to used email work is very easy to used and is very suitable for any email work honestly I'm very comfortable for use Bitrix24 for email work
Aman
Overall rating
  • Industry: Chemicals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Business management software that offers variety of tools for communication, collaboration.

Reviewed on 22/2/2023

Bitrix24 is an all-in-one business management software that provides a variety of features to aid in effective business operation management. It is user-friendly and includes collaboration features, making it appealing to businesses of all sizes and budgets. While a few users may face a steep learning curve and limited customization options in the free plan, most find Bitrix24 to be a helpful tool for managing their business. Overall, Bitrix24 is a reliable choice for businesses seeking an integrated solution to manage their operations.

Pros

Bitrix24 is a collaborative business management software that offers an accessible, all-in-one platform for managing business operations. It has a user-friendly interface, high degree of customization, collaboration features, and affordable pricing, including a free plan. Bitrix24 is a compelling choice for businesses looking to streamline their operations.

Cons

Bitrix24 has a steep learning curve due to its comprehensive platform, and the free plan has limited customization options. Some users find some features redundant, and the mobile functionality is not as robust as the desktop version. Nevertheless, most users find Bitrix24 effective for managing their businesses.

Dinesh
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Bitrix24 helps to Boost Productivity by improving our conversion by streamlining lead...

Reviewed on 28/2/2023

Pros

Before Bitrix24, We used to spend hours manually managing leads and following up with them, but now we have automated workflows help to track them in real-time. It's saved us so much time and increased our productivity significantly.

Cons

The only issue I have is that it doesn't integrate with some of the third-party tools that I use, which can make it a little bit difficult to create a seamless workflow. Other than that, Bitrix 24 is an excellent choice for managing leads.

Udim
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Valuable tool!

Reviewed on 22/3/2023

My overall experience with Bitrix24 has been positive. The platform offers a wide range of features that have helped streamline our team's communication and project management. The interface for me is user-friendly and easy to navigate, allowing for efficient collaboration and task delegation. Additionally, the customer support team has been responsive and helpful whenever we've encountered any issues.

Pros

I like Bitrix24's comprehensive set of tools that streamline communication, project management, and customer relationship management. Its intuitive interface and customizable features allow for efficient collaboration among team members, while its automation capabilities save time and increase productivity. The platform's cloud-based accessibility and mobile app make it easy to stay connected and productive on-the-go.

Cons

There are a few aspects of Bitrix24 that I find less than ideal. Firstly, the user interface can be overwhelming and confusing, especially for new users. Also, the mobile app can be slow and unresponsive at times. Finally, the pricing structure can be quite expensive for small businesses, especially when compared to similar software options on the market.

Ngenge
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

Bitrix 24

Reviewed on 4/7/2022

It's helpful for projects time tracking, however, I can't really recommend it if you're looking forward to something more broad in functionality and worthtrustiness.

Pros

One positive impression I have about it by far its ability to provide good information the time spent on different projects.

Cons

Bitrix 24 cliams to be the best alternative for Ringcentral and other tools yet, they are not straight forward. I mean, the information this company displays on their homepage tends to completely bias what I got the first time I signed up with them.

Apart from the fact that the customer service took long to reply back, they came in with a different pricing catalog totally different from what I saw on the company's homepage. I can't really recommend this company, however, you can try them out yourself. A business that offers misleading pricing information shouldn't be trusted( it's my opinion).

After sticking around for 3 months, I also discovered that some of their functions do not really work as expected, making functionality Vs value for money very poor. I had to migrate to something better.

Melina
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

A single place to fulfill all of our requirements

Reviewed on 3/3/2023

Pros

Bitrix24 provides project management, content collaboration, and video conferencing tools in a unified platform.

Cons

The quality of audio and video is negatively affected when large files are transmitted during conferencing, whether sending or receiving them.

Thierno Ousmane
Overall rating
  • Industry: Banking
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Bitrix24, a promising software in Business management.

Reviewed on 3/9/2022

CRM is the key element for any company to thrive in the digital world besides SEO (Search Engine Optimization). We cannot dig deep around it, since it is not our aim topic here. Just know that CRM is a tool that helps companies stay in touch with their clients by analyzing their needs to increase sales. Not only Bitrix24 has it. Microsoft, Salesforce, Zoho, to name just those, have it as well. I really like the fact that Bitrix24 has its own CRM integrated. We don’t need to find another CRM tool elsewhere. It is very helpful because the software enables us to create a detailed database about our clients. This is a very promising product that needs to be improved. I think its whole potential is far from being completely unlocked. Meanwhile, before we have a new version, I globally enjoy this software.

Pros

First of all, what is Bitrix24? It is a multi-operations software that enables multi-tasking, from: Creating business sites, automating sales, and project management with rich communication features. That’s why it is called the “All-In-One”. The things that I like about this software lie in its essential tabs on the dashboard:
- The Activity Stream from which we can see the employees of a given project with whom we can interact through chats (both video or text) or comments; there’s a comment section actually for the different projects. While writing, we can share files and use emojis;
- The Employees tab presents the organizational chart with the names of all the employees. And, we can organize it as we want by adding new members or removing some, creating different Departments, and sharing the roles. This makes team management very efficient;
- The Tasks and projects tab that permits us to create tasks and manage the different teams working on them. What is even cooler with this tab is that Bitrix24 gives us an Analytics kind-of-feature that shows in real-time the performances of the different projects, the timing from the beginning to the ending planned, the ongoing tasks, the completed ones, and the total;
- The CRM which stands for Customer Relationship Management. What is adorable with the CRM of Bitrix24 is that we have a whole tab dedicated called CRM, and it is actually very intuitive to use: We can add our clients’ names, their contacts, and some notes about them.

Cons

2 things that are less-likable:
- The custom support is sometimes hard to reach. They take a long time to reply to our emails. This can make us feel lonely facing some bugs we would like to report and get the help we need;
- The price is too high for small businesses. Bitrix24 charges USD61 /month (from time to time we can have sales dropping the price) for an entry-level; while softwares like Zoho charges only USD12/month.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Experience after 6 months of use Bitrix24

Reviewed on 10/8/2022

Bitrix24 is a CRM program that can outperform other lead management software in its class. With an all-in-one CRM platform, users can develop and manage leads, manage projects, provide customer support, manage internal communications, and even construct websites.
Despite having such an extensive range of services, Bitrix24 offers incredibly cheap costs when compared to other channels, making it easier to develop a skepticism. Offering a set monthly pricing for an unlimited number of customers is also uncommon among small and medium-sized businesses.
Like media and social networks, it has an easy-to-use interface. When users register with Bitrix24 CRM, they instantly see the activity stream (Activity Stream) - this feature is similar to the interface used by Facebook. Users can upload files, events, processes and more to share with their colleagues. Finishing the project without explicit directions and being a little picky about the needed stages takes a long time.
Furthermore, the Professional package allows for an infinite number of users, allowing Bitrix24 CRM to readily handle quickly developing enterprises. However, it is not well-liked by entrepreneurs.
As a result, Bitrix24 is best suited for mid-sized businesses prepared to devote a significant amount of time in studying how the program works and educating staff on how to utilize it.
Bitrix24's disadvantage is that it requires more steps than comparable CRM platforms such as Zendesk and Freshworks, but at a significant

Pros

Lead generation and management :
The lead management function of Bitrix24 gives consumers more opportunities to generate leads by using demand creation software. Content marketing, media advertising, online forms, and live chat widgets are a few examples. It assists them in identifying prospective and high-converting consumers.
Bitrix24 can also assess how many fresh leads are received and what proportion of those leads convert into paying clients.

Cons

Analysis of sales data
The CRM analytics solution from Bitrix24 enables customers to examine sales trends, assess lead conversion rates, and properly estimate sales. However, errors frequently occur as a result of difficulties caused by poor handling of virtual parameters.
Lead source analysis capabilities show customers which channels are producing the greatest results for them in terms of lead sourcing. Assist them in determining which marketing or advertising platforms they should prioritize. Done, like other channels, contains faults since reviews are frequently fabricated or have very little owing to the anonymity element of the reviewer's identity.
Their website, social media advertisements, physical events, and Google AdWords are all potential consumer source channels. There will always be channels that fall short of expectations.

Alternatives Considered

Odoo

Reasons for Choosing Bitrix24

After hearing about the integration with Bitrix24's Zendesk application, I did some investigation and discovered that Bitrix's price was significantly lower than it is now. Although several phases are more involved and need more time to teach in the firm, our utilization is somewhat better than when we were utilizing Zendesk.

Switched From

Zendesk Suite

Reasons for Switching to Bitrix24

Because the cost is cheaper. In addition, our partners in Singapore also often use this platform and they have requested to work on it. So, during the project, we completely changed our team's old tools to fit the job.
Cheikh
Overall rating
  • Industry: Computer Hardware
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Bitrix24 the best Tools for team management

Reviewed on 28/1/2021

Bitrix24 facilitates team management

Pros

Bitrix24 is an easy to use software, it allows you to manage the history of contacts or prospects and stored. The communication is unified so everything is managed in one platform such as project and sales management. I recommend it to medium sized companies or those just starting out. Frankly, it has everything you need to get off to a good start.

Cons

It's a good software, but to tell the truth, customer support is limited.
Another thing is that the mobile version doesn't include all the features, especially when you're traveling. The server is also slow sometimes.

Alternatives Considered

Basecamp

Reasons for Choosing Bitrix24

Bitrix24 is available as a free version and offers a free trial.

Switched From

TeamWave

Reasons for Switching to Bitrix24

Bitrix24 is available as a free version and offers a free trial.
John
Overall rating
  • Industry: Writing & Editing
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very helpful software

Reviewed on 16/12/2019

Pros

-Everything you need to work with tasks: templates, collaborators, time tracking, reminders (including e-mail), auto-renewal of paused tasks, Gantt chart with different links "in the tail and in the mane."

-Custom Kanban board.

-A calendar of tasks and events both throughout the company and by departments and selected employees.

-Robots and triggers in tasks. In a few clicks, you can implement most simple, but extremely routine-free scripts.

-Very convenient chat - you can work both on the site and through the desktop client.

-Good mobile version (Android, iPhone).

-Built-in IP-telephony.

-Built-in work with mail through IMAP.

-Automatic group / project chat for members.

-Wide differentiation of access rights (if not too lazy to configure).

-Calendar-schedule of absences of employees (attendance tracking, "who/where /why").

-Meetings - it is convenient to hold meetings on a list of issues, draw up minutes of meetings.

- Many other extensions, including free ones.

Cons

-In some places there is a confusion between the new and the old interface (not all parts of the portal have moved to a new track).

-Somewhere they dropped useful commands in the context menus and the necessary buttons, and do not want to return. For example, "copy a task with or without nested subtasks" - earlier this was solved with one daw, but now only one option is hard-coded. In general, the usual story when updating to new versions (remember the transition from Windows 7 to 8, and then from 8 to 10).

In the new interface, tasks on the company page (CRM) are inconveniently done - before it was a table with search / filter and sorting, and now it's just a list without details. This is due to the transition to a new concept. You can understand, but it’s difficult to get used to. We have to go to the section "Tasks and Projects" and there already look for the tasks of the company by its name, although we have already been to the tasks page of the company ("Cases").

-We use CRM (leads, deals), chats with visitors (the chat works directly from Yandex search results through Yandex.Dialogs, as well as from the site), tasks, projects, meetings and meetings.

It works properly in a virtual machine.

If there is an active license, it is successfully updated. Technical support usually responds within 24 hours.

Most of the issues are solved (we give access to the portal with an IP restriction, then turn it off

Syamir
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Manage project with Bitrix24

Reviewed on 3/2/2021

I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.

Pros

The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel. Storing, managing and sharing for file resources is very organized and they has a very good security for the storage.

Cons

We had faced several challenges while operating this software, one of it is its require a very stable internet connection to load-up all required resources. Another one is, the email tools in mobile device keep crashing when i'm trying to edit the layout.

Alternatives Considered

Microsoft Teams

Switched From

Microsoft Project
Rick
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Everything your team needs to get things done on one page, which can be a bit of a problem

Reviewed on 27/6/2018

Pros

Bitrix24 has an astonishing number of advanced services available in its free tier -- basically everything except Advanced CRM and Tasks or a lot of online storage, restricted to 12 users. That has to be some kind of record for a service of this type and power. 12 users! For a small business that needs a comprehensive space to communicate, collaborate, get things done, follow up leads, even answer emails and make telephone calls! I really can't think of a more powerful solution at this price. The Activity Stream is among the best of its kind.

The paid plans are also very reasonable considering what you get. There's even a special plan at $69/month for businesses that don't need a lot of users or storage space but have a lot of sales to make and/or leads to follow up on. That strikes me as very very smart. The price is this aggressive, I would imagine, because of the traction of well-known solutions like Salesforce, which all the better for consumers, of course.

Cons

Even though I appreciate everything there one page ready for me to use, the sheer amount of choices can be a bit daunting. Luckily, the lefthand nav can be configured so you can hide stuff you don't need. The design looks to my eyes about 5 years out of style so the UI could use an upgrade, for sure. I'm not sure design is this company's strong point. For instance, the default desktop image makes the menu items hard to read. These seems like quibbles though, don't they. My team ultimately decided on another collaborative space because our needs were half-editorial and Bitrix24 can't really help you there.

Irfan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Brilliant!...All in one solution for Internal communication and project management

Reviewed on 14/2/2019

We are using Bitrix24 for internal communication and basic task management. Its been a great experience especially with a lot of features. I would surely keep on using.

Pros

- Bitrix24 consist of lots of features and modules that can be switched on or off as needed which is huge plus because it makes it really easy to manage your projects while keeping software simple

- Implementation and learning of the software is very easy and that's what our staff loved about it

- It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose

- Brilliant within the company social feature.

- Accessible on multiple platform which is huge plus. Can be accessed through Web site, Mobile apps and Desktop application for WIndows, Mac and even Linux platform. That's a brilliant thing I would say

Cons

- There is a lot of room in improvement of user experience. If developers can work on User Experience that would be great

- Navigation is not that easy and is really confusing for project management features again this might be related to user experience. I would say they can really improve that.

- Configurations are not very flexible i.e you can not configure the software according to your needs you have to work with what is provided by the developers itself.

- It would have been great if they had a training scheduler or calendar management feature.

Yaroslav
Overall rating
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

All in one CRM solution / Best for middle-sized companies and teams to handle leads and work...

Reviewed on 21/5/2018

Pros

*Functionality

Bitrix24 has a lot of great features, but its biggest advantage that I have used is an all-in-one solution. We have a chat there, can work with deals, create schedules, assign tasks with ease and track progress on specific work with history and recent actions taken by the responsible person

*Ad-dons

Bitrix24 has its own marketplace where you can set integration with many services, like mail chimp or a certain work process optimizer.

*UI

Since I started working in Bitrix24, their UI has changed a lot and has become more user friendly. At first it was a bit complicated, but the team is working a lot to make it user-friendly. I can see the work

*Customization

Even in a free plan, bitrix24 leaves a lot of space for adjusting the platform to the companies approach. you can create teams and spaces and plan sales and development processes

Cons

*updates

I also don't believe that their approach to upgrades is comfortable. Even though it does not take much time, but once in a while, the whole service goes down displaying that it is updating and you need to wait. This sometimes can slow work of the department and cause problems

*slow
Being a power house CRM system, bitrix24 is sometimes slow, although I can see that bitrix team is working to improve it.

Hani Khalilah
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Bitrix24 review

Reviewed on 31/8/2021

Pros

The free edition does an excellent job of allowing you to have a sense of whether Bitrix24 will be of value to you or whether it will not. The user interface is attractive and straightforward to use. The program is very responsive to changes in the calendar, making it a fantastic tool to keep track of your daily routine.

Cons

Compared to using the Bitrix24 application that can be accessed from the web browser, the desktop client has far less functionality. Overall, adding email templates and exporting items to be emailed is available, but it kind of confusing and i don't use it too often.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bitrix24 a platform that enhances effectiveness in customer management

Reviewed on 15/3/2021

Bitrix24 has been of great help within our company, mainly because it guided us to solve the problem that we presented with the registration and tracking of customer data, which has been eradicated almost entirely with Bitrix24 thanks to the capacity it has in customer management through its visual tracking functions and storage of data within its periodic reports that are generated in time management, without any doubt, this platform contains multiple tools that manage to expand the effectiveness of work in any company

Pros

Bitrix24 is a platform that handles customer management which is composed of a variety of tools in which users can record, organize and track all interactions with customers, as well as grants the ability to store data, generate sales reports. It is a very simple interface and has many tutorials that fully train you to be able to run and manage the platform as best as possible

Cons

Among the disadvantages that Bitrix24 presents is that its message templates are very limited and although it has presence in social networks I consider that it lacks some integrations to strengthen that function, otherwise it is a great platform, which is why I wish they manage to optimize those little things that come to become a little tedious management within the company

Normunds
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Lot of functionality with lot of bugs and hidden complexity of usage

Reviewed on 19/12/2017

Pros

One platform for many solutions - CRM, project management, time management
Project and TASK management tool really good.

Cons

On paper all looks fine, but when you begin to work, then lot of problems appears almost in every tool, except Project management. For example, in CRM under Company history you not see any activity, even there are lot of activities with Companies staff that are linked with current company.
If you plan new activity and want this activity link to new Contact, Company, Opportunity, it is not possible - you need at first create company, contact or opportunity - with almost all other CRM systems - Pipedrive, Pipeliner, GoldMine you can do this on the fly.
Also lot of problems with Time management and Work time reports, where shows unrealistic times - for example - time worked per day - more as 44 hours!!!
Looks that Bitrix different modules created separately and common features not links between modules and works as separate units and then is question - is it really one platform?
Another words are for Bitrix support - worst what I seen - even we have Proffesional subscription plan. Our support tickets waiting for reaction more as 3 days, sometimes no answers. Bitrix deskto app have direct connection to Bitrix support, but sometimes no response for weeks. Also many answers are from point - we give answer for just answer, but no solving problem. Bad!

Mohsin
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Project Management on fingertips

Reviewed on 22/12/2021

The overall experience with Bitrix24 is great it is helping my organization in many ways in terms of project and task management, internal communications or chat, managing employee's performances, etc.

Pros

The project management feature of Bitrix24 is the most impactful feature, it gives more controls to the managers for the activites of the responisble persons and more insight to the employee about the ongoing and upcoming tasks. It also gives a detailed employee efficiency for better performance.

Cons

The workflow feature of the application is a bit tricky to use. This is although a very great feature but due to it trickyness makes it difficult to understand or to configure.

Sarfaraz
Overall rating
  • Industry: E-Learning
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Revolutionizing Team Collaboration and Project Management with Bitrix24

Reviewed on 24/1/2023

Bitrix24 is a powerful tool for team collaboration and project management. It offers a wide range of features such as task management, time tracking, and CRM functionality. It also allows for easy communication and file sharing among team members. However, the interface can be a bit overwhelming at first and takes some time to get used to, and the mobile app version is not as user-friendly as the web version. Additionally, the pricing structure can be a bit complex. Overall, Bitrix24 is a great option for teams that need a comprehensive and powerful project management tool, but it may not be the best fit for teams with more basic needs.

Pros

I found that one of the things I liked most about Bitrix24 was its comprehensive feature set. It offers a wide range of tools for project management, including task management, time tracking, resource scheduling, and more. Additionally, the collaboration features such as file sharing and team communication were very easy to use and made it simple to keep all team members on the same page. Overall, Bitrix24 offers a powerful and user-friendly solution for managing projects and collaborating with teams.

Cons

I did not like that Bitrix24 has a steep learning curve and it takes some time to get used to navigating through all the different features and settings. Additionally, I found that the mobile app version of Bitrix24 is not as user-friendly as the web version, and it can be difficult to access all the features on the go. Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a particular team's needs. Despite its many useful features, these shortcomings may make Bitrix24 less appealing to some users.

Mariela
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Very useful collaboration tool

Reviewed on 7/9/2019

Bitrix24 is very friendly user overall and the basic features are really useful that help teams collaborate and follow up on one another's role. The advanced features require further training.

Pros

Team chats and task management is really good. It has a Kanban view now and that makes workflow easier for visual team members.

Cons

Video calls and file transfers inside the chats are not that great. I have tried some advanced features around client management and they are really confusing to figure out.

Alex
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Manual CRM That Takes As Long As Excel To Imput

Reviewed on 31/7/2019

I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000.

Pros

It is very customizable and can get hard data turned into a spreadsheet.

Cons

Everything is manual input. Even the custom options do no have ease of use. There are glitches all the time to make you need to re-input data. All the extra applications they have are impossible to navigate. Customer Service was terrible at helping up recover our lost address for prospects and customers. You basically have to code to get what you want from this CRM.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Bitrix24

Cheaper...