Bitrix24 Reviews

A lot of features, a lot of integrations

First of all: a heavy widgets. Your website will be slow if you will use widgets, like openlines and etc. Second one is an old interface of admin. Like 'Permissions' and etc. Third: the reports are really bad. Also email marketing isn`t good. And the last one is that you should always charge the money: for example, it`s hard to find a useful free add-ons.

Since during the event management and organizing period we use our telephones instantly, the feature of connecting to the phone number is an amazing feature. User-friendly interface.

The price absolutely differs from other competitors, it requires an amount which could a hindrance for newly started companies. The Mobile version does not include all features that reveal problems in my travel period.

Easy to use... you need maximum a day training and you can navigate yourself afterwards

Hmmm too many features and it’s a bit hard to navigate

The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel. Storing, managing and sharing for file resources is very organized and they has a very good security for the storage.

We had faced several challenges while operating this software, one of it is its require a very stable internet connection to load-up all required resources. Another one is, the email tools in mobile device keep crashing when i'm trying to edit the layout.

-Everything you need to work with tasks: templates, collaborators, time tracking, reminders (including e-mail), auto-renewal of paused tasks, Gantt chart with different links "in the tail and in the mane."

-Custom Kanban board.

-A calendar of tasks and events both throughout the company and by departments and selected employees.

-Robots and triggers in tasks. In a few clicks, you can implement most simple, but extremely routine-free scripts.

-Very convenient chat - you can work both on the site and through the desktop client.

-Good mobile version (Android, iPhone).

-Built-in IP-telephony.

-Built-in work with mail through IMAP.

-Automatic group / project chat for members.

-Wide differentiation of access rights (if not too lazy to configure).

-Calendar-schedule of absences of employees (attendance tracking, "who/where /why").

-Meetings - it is convenient to hold meetings on a list of issues, draw up minutes of meetings.

- Many other extensions, including free ones.

-In some places there is a confusion between the new and the old interface (not all parts of the portal have moved to a new track).

-Somewhere they dropped useful commands in the context menus and the necessary buttons, and do not want to return. For example, "copy a task with or without nested subtasks" - earlier this was solved with one daw, but now only one option is hard-coded. In general, the usual story when updating to new versions (remember the transition from Windows 7 to 8, and then from 8 to 10).

In the new interface, tasks on the company page (CRM) are inconveniently done - before it was a table with search / filter and sorting, and now it's just a list without details. This is due to the transition to a new concept. You can understand, but it’s difficult to get used to. We have to go to the section "Tasks and Projects" and there already look for the tasks of the company by its name, although we have already been to the tasks page of the company ("Cases").

-We use CRM (leads, deals), chats with visitors (the chat works directly from Yandex search results through Yandex.Dialogs, as well as from the site), tasks, projects, meetings and meetings.

It works properly in a virtual machine.

If there is an active license, it is successfully updated. Technical support usually responds within 24 hours.

Most of the issues are solved (we give access to the portal with an IP restriction, then turn it off

The working interface in Bitrix24 is smooth and overall navigation into the app is a charm. On the left, of your app screen can find your workspace, from where you can create tasks. Also, the CRM section can be accessed from the side navigation bar which includes Leads, Invoices, Reports, Events, Contacts, and so on. I can import my leads(CSV file) into the application or just manually type it into the application. The application is simply great when it comes to managing leads and dealing with the product sales cycle.

The only downside with Bitrix24 is the way the notifications pops out, It's really annoying when a bunch of notifications appears, and the major concern is to deal with important notifications out of the bulks.

Britrix24 has everything that a project management needs such as collaborative tools and storage space. The messenger platform let us to organized and and collaborate more effective and solving problem and issue instantly. Bitrix24 also has more competitive pricing plan that has fit our needs and less costly than other software.

Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality. Sometimes, the system are running slow if i am opening certain tools or when they are updating the software and we cant accessing the system.

Bitrix 24 is a feature packed ERP that has thought deeply about Project Management. It comes with built-in extra features found in ERPs making it a versatile tool for operational efficiency. Features such as project management tasks, Gantt charts, task dependencies and checklists etc shows each team members responsibility from the start to completion of their tasks and the easy to follow graphical representations helps in easy comprehension. The management has the privilege of monitoring the progress and take timely actions where necessary. Exchange of information and ease of communication among team members such as through sharing of important mails in one platform contributes for efficiency and achievement of schedules. All these features contribute to improve team efficiency thereby get maximum productivity of employees and successfully deliver customer orders within the scheduled time frames.
Since Bitrix works on multi platforms project members have the ease of access in different locations and under diverse situations.

Haven’t come across serious issues within my environment.

I love the fact that Bitrix24 makes collaboration easy with the team. It also makes Good use of accountability tools since your co-staff are also monitoring the company's general dashboard.

For a First timer, it seems like Bitrix24 has an unfriendly UI. This needs to be improved on.

It has more to offer than most CRMs out there, especially more than paid ones like Salesforce. You get your customer base tracking, CPQ, intranet, project and task management, and more. The best part is that most companies can use the free version to do everything. I used it with my last business which I had for 5 years, at which I had 8 employees, with 5 affiliates in other countries, and never needed to upgrade to paid version.

If you run into any issue with their app, they will make you upgrade, even though the very basic notion of installing and logging in shouldn't be a $39/mo cost for life. I feel this should be most basic working need.

NONE- very difficult to deploy. Hours upon hours spent in setup ended up being a complete waste of time. Not ONE of the integrations work.

difficult to train staff on, difficult and expensive to obtain support

Bitrix24 helps me maintain a customer base. Each client has a card with information. When there are many customers, I can use dynamic search. It takes into account keywords, so the card can be found even if I do not remember the name and surname of the client.

Cross-cutting analytics still does not work fine, although several years have passed since its release. Call records sometimes go to the trash themselves. But the main minus is that passwords in the SIP PBX are stored in the clear.

Bitrix 24 enables me to do the work smoothly. This software can be used by any industry and offers so many features. I use it mainly for tracking their devices and ensuring the running condition is at par with the standards. I haven’t seen a software with this much features and although the price can be a bit costly, it’s damn worth every penny.

Since they provide a lot of features, you can sometimes get confused when using one feature. I think they want to cater to different types of industries which is why they made the features very broad.
Not much of a con though, so I did not deduct any points.

What I like most about britrix24, besides being a great CRM software, helps me with scheduling tasks and can involve project participants, sending a simple task link to participants, and one more advantage is being able to access it through my mobile device because it is also responsive, so I have access to it without having to be physically present at the workplace.
This attribute helped me in my remote work during the covid-19 pandemic.

Actually I have no complaints about the product because for what I need it meets all my needs.
A suggestion might be to provide more training for operating the software through video lessons.

- The value (features compared to price by user)
- The chat it´s great.
- The calendar it´s great.
- The task creation and configuration can be a little intimidating, but it´s very powerfull when you grab the hang of it.
- The CRM seems good (we did´t use it).

It isn´t for everyone. Some people of the team (a minority) just coulnd´t use it on daily basis. We used the version before some recent design changes, so that may be different now.

I set off to find the one CRM that would hold many aspects of our business under one umbrella and remove the need for a variety of apps. It offers decent CRM and lead management capabilities and it gets very close to substituting our other team collaboration tool. There is a lot to take in, so I dove in taking a big breath. I’ve heard about Britix24 from other sources and users so I was informed beforehand.
My highlights:

Workflow automation -- automatically triggered rules or actions
Email integration
Whenever someone interacts with a record, the creator of that record gets notified of any activity on it
Timetracking and users’ timesheets
Customizable workflow processes
Complex sales funnel
You can use web forms for lead management
You can choose between a Kanban view or a traditional view
Integration with a good range of third party apps

I’m in two minds about the UI – on one hand I like that Britix24 has so much to offer and I need to remind myself that the ultimate goal is a one-stop CRM, but there’s a lot to take in and it can feel overwhelming; however the settings are not pushed upon you as Britix24 gives you choices all the way through though the customization options could be more accommodating.

I love that the free version includes everything - telephony, email marketing, quotes, invoices, web forms, tasks projects and documents

All features are bundled together. There's no way to get CRM or project management separately.

This platform offers an excellent capacity for data categorization, and allows importing them to a large extent from external database creation tools. Bitrix is very good at handling documents, and its FAQ section is really informative about the use of the service.

The discussion table system of bitrix24 is very slow and poorly organized, and does not allow to correctly track the expenses of each employee in the department. It also does not offer a good system of mobile tasks.

At Bitrix24, our company's employees have freedom of action when carrying out projects. There is a useful opportunity to automatically record phone calls. Reliable email integration.

There are some integrations that do not work fully. The user interface is not completely clear, sometimes creating inconvenience and needing improvement.

I like very much having the team information on quick access, I can easily find the contact for a colleague that I've recently started to collaborate with, it also shows birthdays, achievements and status so if the company wants to use it it can be used as an intern social media to show any goals, projects or announcements of the team and business. I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.

Sometimes the software had delay on the message delivery or it show an olds message as new. The mobile data consumption on the mobile app is heavy, also is hard to send pictures or media on the mobile version.

Team chats and task management is really good. It has a Kanban view now and that makes workflow easier for visual team members.

Video calls and file transfers inside the chats are not that great. I have tried some advanced features around client management and they are really confusing to figure out.

In Bitrix24, the user interface looks very attractive. Using the chat of this system, it is convenient for me to communicate with members of my team, and its many functions provide easy project management.

We had to wait for a response from the support service for several days and had to solve the problem on our own. I did not like the application for a mobile phone.

It is very customizable and can get hard data turned into a spreadsheet.

Everything is manual input. Even the custom options do no have ease of use. There are glitches all the time to make you need to re-input data. All the extra applications they have are impossible to navigate. Customer Service was terrible at helping up recover our lost address for prospects and customers. You basically have to code to get what you want from this CRM.

Opportunity to use free options, chat and meeting option are perfect. Reporting option is good, but isn't very flexible.

The software is complicated and there is a need to learn it first and teach newcomers. Reporting opportunities are not good for a charity, modifications require additional contributions.

At Bitrix24, I liked the large number of features for working with colleagues. I especially liked IP telephony. Most CRMs either do not have it at all or are hard to configure. I also liked the custom kanban boards. They can be completely redone for the tasks of the business.

In Bitrix24, only IP telephony works well. Other functions do not work well. For example, our passwords in the SIP PBX are stored in the clear. This is a clear mistake, but support did not want to deal with this problem.