Bitrix24 Reviews

All the features related to documents are very important to us such as Document Generation, Document Management and Document Storage. We have a lot of "paper" work and a very little time. The software really make a difference here.

However, It lacks No-Code Development, File Storage and Document Coding & Control.

Bitrix24 is chock full of features. It offers just about every feature I could ask for. And within those features there is a ton of functionality that makes it a really flexible project management system that is able to handle one's needs fully.

The interface is really cluttered. The reason for this is mainly because the software is so full of features – those features have to be placed somewhere. For some users it's probably totally fine, but for my use case it didn't work since the needs of my team are quite simple. We just didn't need all those features. So you could say... just don't use the features. And that could be the case, but the problem is that when onboarding a team and asking them to use it for a few simple tasks it causes information overload for them. It takes them too long to find things and they don't really want to use it. I also received complaints from a user who didn't like the timer clock staring at them the whole time they were using the tool. It puts too much emphasis on being productive and feels like it's too much.

-Everything you need to work with tasks: templates, collaborators, time tracking, reminders (including e-mail), auto-renewal of paused tasks, Gantt chart with different links "in the tail and in the mane."

-Custom Kanban board.

-A calendar of tasks and events both throughout the company and by departments and selected employees.

-Robots and triggers in tasks. In a few clicks, you can implement most simple, but extremely routine-free scripts.

-Very convenient chat - you can work both on the site and through the desktop client.

-Good mobile version (Android, iPhone).

-Built-in IP-telephony.

-Built-in work with mail through IMAP.

-Automatic group / project chat for members.

-Wide differentiation of access rights (if not too lazy to configure).

-Calendar-schedule of absences of employees (attendance tracking, "who/where /why").

-Meetings - it is convenient to hold meetings on a list of issues, draw up minutes of meetings.

- Many other extensions, including free ones.

-In some places there is a confusion between the new and the old interface (not all parts of the portal have moved to a new track).

-Somewhere they dropped useful commands in the context menus and the necessary buttons, and do not want to return. For example, "copy a task with or without nested subtasks" - earlier this was solved with one daw, but now only one option is hard-coded. In general, the usual story when updating to new versions (remember the transition from Windows 7 to 8, and then from 8 to 10).

In the new interface, tasks on the company page (CRM) are inconveniently done - before it was a table with search / filter and sorting, and now it's just a list without details. This is due to the transition to a new concept. You can understand, but it’s difficult to get used to. We have to go to the section "Tasks and Projects" and there already look for the tasks of the company by its name, although we have already been to the tasks page of the company ("Cases").

-We use CRM (leads, deals), chats with visitors (the chat works directly from Yandex search results through Yandex.Dialogs, as well as from the site), tasks, projects, meetings and meetings.

It works properly in a virtual machine.

If there is an active license, it is successfully updated. Technical support usually responds within 24 hours.

Most of the issues are solved (we give access to the portal with an IP restriction, then turn it off

*Functionality

Bitrix24 has a lot of great features, but its biggest advantage that I have used is an all-in-one solution. We have a chat there, can work with deals, create schedules, assign tasks with ease and track progress on specific work with history and recent actions taken by the responsible person

*Ad-dons

Bitrix24 has its own marketplace where you can set integration with many services, like mail chimp or a certain work process optimizer.

*UI

Since I started working in Bitrix24, their UI has changed a lot and has become more user friendly. At first it was a bit complicated, but the team is working a lot to make it user-friendly. I can see the work

*Customization

Even in a free plan, bitrix24 leaves a lot of space for adjusting the platform to the companies approach. you can create teams and spaces and plan sales and development processes

*updates

I also don't believe that their approach to upgrades is comfortable. Even though it does not take much time, but once in a while, the whole service goes down displaying that it is updating and you need to wait. This sometimes can slow work of the department and cause problems

*slow
Being a power house CRM system, bitrix24 is sometimes slow, although I can see that bitrix team is working to improve it.

Bitrix24 is an easy to use software, it allows you to manage the history of contacts or prospects and stored. The communication is unified so everything is managed in one platform such as project and sales management. I recommend it to medium sized companies or those just starting out. Frankly, it has everything you need to get off to a good start.

It's a good software, but to tell the truth, customer support is limited.
Another thing is that the mobile version doesn't include all the features, especially when you're traveling. The server is also slow sometimes.

Bitrix 24 is a feature packed ERP that has thought deeply about Project Management. It comes with built-in extra features found in ERPs making it a versatile tool for operational efficiency. Features such as project management tasks, Gantt charts, task dependencies and checklists etc shows each team members responsibility from the start to completion of their tasks and the easy to follow graphical representations helps in easy comprehension. The management has the privilege of monitoring the progress and take timely actions where necessary. Exchange of information and ease of communication among team members such as through sharing of important mails in one platform contributes for efficiency and achievement of schedules. All these features contribute to improve team efficiency thereby get maximum productivity of employees and successfully deliver customer orders within the scheduled time frames.
Since Bitrix works on multi platforms project members have the ease of access in different locations and under diverse situations.

Haven’t come across serious issues within my environment.

This is an impressive application that helps out in the organization of numerous project groups with numerous assignments. The automated sales processes give a firm control over the staff and company in its entirety. I personally like its features which makes lead management easy.

The menu arrangement seems faulty as some tools become too difficult to locate. Both the webmail and CRM are highly frustrating and should really be improved as these dent the software's capacity.

Bitrix24 is a company intranet platform that can be used for multiple kinds of teams and functions. I tested it as part of a company beta group to see if it was a tool we could use for our team communication.
The things I like about it the most are the:
- Social network like updates on the Activity Stream are helpful for keeping a team up to date and keeping communication active.
- Email can be integrated into Bitrix24 using Yandex if you want to have one place to view all your communication.
- Group chat works great whether you use the app or the site itself.
- Applications can be integrated to make it more functional. This is always a plus especially since most businesses use multiple platforms to do different things.

Being able to set up a website, manage your CRM or use it as a team management tool is great though Bitrix24 sometimes tries to do too much, CRM, sites, team management etc, I think it can do a lot of things well independently. That is probably my biggest con. In recent times it has become more of a CRM platform, so this has affected other potential use cases. If there was a way to customize and configure Bitrix24 to your specific use case, it would be more effective in my opinion.

Task management is wonderful. It has all the features that are required to get the tasks done by your employees flawlessly. You can chat and talk with your employees and colleagues using the interface. You can also add external users to this software - I have added many clients to this software and they liked the software very much

Software is awesome but I would like to have their customer services improved. I reckon they are based in a different region and take longer to respond.

I like bitrix24 because it is very user friendly and if you upgrade to professional edition you will given your own domain name , anyone can use this platform because you get basic plan just for free .
Bitrix24 will never fail you very convenient and fast speed file sharing.

I can say price is very high for both versions ( standard and professional edition.

Many useful features, it is easy to configure and that turned out to be very convenient - built-in ip-telephony. A free fare has enough opportunities for full-fledged work. Significantly increases productivity and saves time.

But not every employee understands immediately what is what, it is necessary to undergo training. Only then will there be a positive dynamics and result from the use of the program. Well, with those support it is not always possible to quickly solve errors.

This software seems to be a blessing for our company as it fulfills the requirements of our company all under one roof that may be letting us able to organize projects as well as work flows in a most probable way. Love its searching ability. It lets people to sort out registered information that was recently organized by the company. It consists of all the features more than your expectations. It is all in one platform comprising the best solution for task management, time management and project management.

Although Bitrix 24 is fulfilling our business needs but one of the flaw is that it's user interface is not good enough. It should be improved. I hope its team will take this issue in consideration and the future of Bitrix 24 will be bright. It cost should be reduced so that people can easily utilize it for small organizations as well.

In Bitrix24, communication between our teams is very easy. Under her leadership, it’s convenient for us to manage daily office projects and tasks, and it is also extremely simple to create all the necessary reports in it.

The support service is friendly, but its employees are not always able to provide us with proper assistance. Often there are glitches, because of which you have to re-enter the data.

A lot of features.
Free to use.
Versatile and flexible
A lot of integrations

A bit complicated to get used to as user and admin

- The value (features compared to price by user)
- The chat it´s great.
- The calendar it´s great.
- The task creation and configuration can be a little intimidating, but it´s very powerfull when you grab the hang of it.
- The CRM seems good (we did´t use it).

It isn´t for everyone. Some people of the team (a minority) just coulnd´t use it on daily basis. We used the version before some recent design changes, so that may be different now.

A multifunctional system that comes with many built-in advanced features that increase the efficiency of our work. Provides convenient conditions for communication between team members.

Customer support is not in a hurry to respond to requests. Periodically, we have problems with setting the start time, and important for us synchronization with Active Directory is still not available.

Bitrix24 is a jack of all trades in the software space. You can set it up to do many things, like project management applications, CRM, marketing platform, it has it all in one solution.

Because it's so robust, it sacrifices the user-friendliness and it's not that intuitive. The desktop app and mobile app tend to have problems.

It is very customizable and can get hard data turned into a spreadsheet.

Everything is manual input. Even the custom options do no have ease of use. There are glitches all the time to make you need to re-input data. All the extra applications they have are impossible to navigate. Customer Service was terrible at helping up recover our lost address for prospects and customers. You basically have to code to get what you want from this CRM.

I really like the following features: companies, contacts, timeline for social interactions, internal search tool and the groups structure for segmentation of data. The software is user friendly and you can start using it quickly (free until 12 active users). Mobile App works fine.

Ongoing changes in the product for limiting features that were available before (loss of registered data). Reporting could be improved, mostly for sales forecasts (we gave up using this feature).

Even the free version of Bitrix24 offers many features. Under her leadership, it is convenient for me and my team to manage our daily office tasks and projects, as well as to easily create reports in it.

The user interface is not intuitive enough and at first we had to spend additional time familiarizing ourselves with it. The support service does not provide full assistance.

At Bitrix24, I liked the large number of features for working with colleagues. I especially liked IP telephony. Most CRMs either do not have it at all or are hard to configure. I also liked the custom kanban boards. They can be completely redone for the tasks of the business.

In Bitrix24, only IP telephony works well. Other functions do not work well. For example, our passwords in the SIP PBX are stored in the clear. This is a clear mistake, but support did not want to deal with this problem.

Bitrix24 helps my team members solve most of our daily tasks and it’s convenient for me to manage project management. It connects freely to social networking platforms, and is regularly updated.

Inefficient support service, the answer from which comes with a significant delay. Some features do not work. Periodically there are difficulties with setting the start time.

I was looking for a cloud CRM for one of the smaller companies I manage and Bitrix24 just hits the spot in terms of the functionalities of a full featured CRM and it does so much more than that. Recently they have introduced Sites, and an Online store so they are already targetting eCommerce companies who would most probably be other well-known CRM in the market.

What I least liked about Bitrix24 is that the software is quite overwhelming with all its features. The UI is extremely full of text and does not conform to the modern interfaces of today's applications. If they have a revamp planned, the user interface would definitely my recommended one to start with.

Solid email marketing integration and other popular tools.
centralized communications and collaboration
Has an option to automatically record phone calls.
Open channels feature is really good.

UI can be improved. Apart from that I don’t see any issues with this tool.

We have used Bitrix24 for 3 years. The functionality was simply excellent: sales management, tasks, support for additional software and many other functions. But I had to switch to another service because of the constant problems with stability.

Despite all the benefits of Bitrix24, I do not recommend it. Problems with access to the service occur every week. And if this happens at the weekend, you have to wait until Monday, since the support does not work around the clock.