Vend Reviews

It connects with our calendar and we can take a payment right from there & it populates their information automatically. Its easy to add products and services

The register has to be manually closed. Wish there was an automated close feature if it's not closed by a certain time of the evening

It's easy for employees to search something. I Like how you can export the items to an excel sheet to count and then re-import.

1. It is like pulling teeth to get support. they make you write a novel rather than just simply calling- and then don't answer for days. I have been waiting exactly 7 days for my issue to be resolved.
2. Inventory counts are mysteriously inaccurate on a ridiculous amount of items, even after I update it the day prior.. It has been like this the whole 2 years on and off. There is no way it is employee/customer theft. It is program error.
3. The loyalty deletes every time I update a variant...I have to re-enter it every time which is extremely annoying and a complete waste of time.To make it worse, I can't highlight the loyalty amount that's already in there and re-type the same exact thing.. it makes me click the zero loyalty above and then re-click the loyalty amount and re-enter it. Another annoying waste of time. It's not user friendly on the back-end...you have to pay meticulous attention when updating things because of this. Difficult to do while working with customers.
4. This program is very inconsistent.
5. Sometimes my whole update doesn't save at all and I have to redo it 3 times.

We very much appreciated how easy it was to configure the software to our business and product lines. It is very easy to use and train new employees. We very much enjoyed being able to see live activity and reports on our mobile phones while traveling abroad. The barcode functionality was simple and easy to adapt.

The system wasn't scalable. Inventory management tools such as analysis for trends, seasonality, and forecasting was a very week or nonexistent. Also, Vend cannot process special orders or post customer deposits and that becomes an important feature to us as our business grew.

Love the cloud services they provide and especially the feature which allows Vend to work even if there is an internet outage.
Some of my colleagues are not techno savvy but they managed to figure it out pretty quick.
Loyalty dollar options also seem interesting and its an optional feature.

The single browser support makes it risky if and when it gets a bad update. Currently only chrome is supported.
Additional cost for premium phone support irks me because if Im buying the product, the highest level of support should come with that

We've been using the Vend POS system for just over a year and recently upgraded to Vend Ecommerce (integrating our website/online store with our POS system). We're really happy with both systems; the POS is very intuitive and training of our staff, even those without any POS experience, was a breeze. The Ecommerce solution saves us a lot of time and effort (and eliminates the possibility of errors in pricing) as we now only need to enter/ammend product info in one database to keep our records all up to date.

From a service POV Vend's team are fantastic. They respond quickly (usually within a matter of minutes) to any tickets we submit thru their online service center, and the staff always follow up to make sure whatever issues we raised are resolved. When we set up the Ecommerce system, they provided several sessions of personal, live training over the phone and skype which enabled us to create a new website from scratch, even though we had no prior experience in doing so.

Being a cloud based solution also gives us a lot of flexibility - we can process sales or access our backend thru laptops, iPads and even our phones. We also necer need to worry about backing up or losing our data.

Being a standardized solution, the Ecommerce platform doesn't yet have all the features you would get with a custom designed website/online store. However the cost is a small fraction of what you would pay for a customized site.

1. It is a web-based application that is accessible from anywhere.
2. You are able to be very detailed with your products (ie colours, SKU, Size, quantity etc) all in one entry
3. The reporting system which is provided is just phenomenal, very detailed.
4. The interface is very user-friendly
5. Customer database that is created is very easy to access
6. Technology for barcode scanner, Bluetooth printers etc is very on point.

1. Once your subscription expires you no longer have access to your business information.
2. Phone support is not available outside the USA
3. Email correspondences take a very long time and often times the communication is off
4. Can allow editing float amount entered especially by the manager, not cashier privileges.
5. Does allow you to create an actual quotation or estimate but can use the park sale option and void if not necessary.

It's a very intuitive program for staff to use...accross our 7 locations staff was able to learn and use the program immediately

setting up the sell screen, buttons, keys and departments was easy to do with the help of the online tutorials and some tips from customer service, as well price changes and new products are easily added and adjusted.

the real time information that I am able to easily access at my office to see what's going on is great....i am able to compare outlets performance side by side

I was able to, relatively easily, import a large data base of existing gift certificates to use on the new system...

There is some information/data that i would like to be able to be put in a report/receipt , that function is currently unavailable...discount reports and the gift certificate number showing on the purchase receipt...

we have had some hiccups with the bluetooth connections with the printers

and some problems with speed and button response, but did find that updates tended to fix that problem...

wish there was a way to access my stores through my phone, perhaps by an administrator app of some kind...

Great customer support, they are there for you with the answers to all of the "problems" that i have had quickly and ready to fix it

The few problems that i have had were all update related, either of the vend program or the IOS version, in those cases the updates were not known to me and in some cases one or the other did not communicate well after the updates. It would be nice to know of potential problems ahead of time rather to be in the middle of a transaction and have to start the troubleshooting process, or have to wait for the update during peak selling time rather than knowing beforehand to take care of the problem during down time.

Ease of use, cloud based for remote sales and access as admin. Simplicity in design and development. iOS based applications allow for quick learning at all levels from tech novice to advanced. The reporting is powerful, flexible, and captures financials and inventory in an easy to read and understand manner, again for all levels of knowledge and experience. The Products sections simplifies Inventory management in a very visual way, simplifying management and POS interfacing. Vend is constantly developing new applications and integrating processes that advance the power of the software. The notifications of these new apps is easy to read and activate.

I was a bit disappointed in the change of entering a new product, as a keyboard dominant user, the new application slowed the process by removing a few of the tab functions. Slows data entry. Yes, there are still power users out there. :)

Easy to use features, very sleek and clean navigation. Out-of-the-box website design options are plentiful and easy to use. We have the premier technical support package and they are always accessible and helpful.

We wish we could customize our receipt. The customization possibilities are limited in both design elements and reporting. Also wish updating the price of a single item and all its price books could happen in one step.

That I can open it from a different location and different device. Its user friendly. I can send email invoice to clients. I can accept partial payments.

Sometimes makes changes that im not aware of. Sometimes dont get custumer service. Sometimes I dont find in the frequently asked questions how to do some options.

The ability to scan items. Entering inventory is easy. Looking up prior sales is easy.. Customer service is fast to respond and help with any problems i may have

There are some things it doesn't offer . The overall sales summery is a little confusing. I have problems when entering the product in the brand section, it blinks until I type something in

We had never used a POS system before, so we were a little intimidated by the thought of having to input our inventory. However, the ability to use .csv spreadsheets greatly facilitated the process of copying the inventory from our accounting program.

Vend will occasionally change the format of a page or category unexpectedly: for example, when a product is added or edited there is no longer the choice to add a sales code and a purchase code.

Flexibility and ease of use. Customer support is always helpful. Can input wide range of SKUs and QR codes to customize products that don't have them printed on.

Slightly pricey, needs to be logged out and back in sometimes. Some of the buttons to press could be bigger such as removing an item from order screen.

It's really so natural to utilize, and preparing new colleagues requires just minutes, as the plan of the framework is instinctive and very thoroughly examined

VEND has a hearty contribution of elements and functionalities; however very much like any other software, there's no "great" answer for all organizations. To begin, Vend is certainly not an across the board POS arrangement. Since it's appropriate for retail organizations, it doesn't have fundamental elements for organizations in the food business to deal with their tasks, for example, endlessly table side requesting, custom menu and floor plans, and full-administration or quick relaxed administration.

Great cost effective software for our retail business. Our associates find it easy to use and has regular updates that are easy to implement.

Needs more enterprise like features for the back-end inventory management. Some more mobile functionality with payment options would be better.

I love the ease of use and user-friendliness. Overall a great program that I definitely recommend to other retailers!

Honestly I just wish that sales could communicate between the Vend program and my Shopify online store that is integrated? Though it's not a big deal as it's very easy to run sales in the online store through Shopify, so it's not the end of the world.

We originally went looking for a full-featured POS software and found them we originally went looking for a full-featured POS software and found VEND. Imagine or surprise to find a cloud-based solution where everything from inventory to reporting is seamless and integrated.

About the only feature it is missing and we wished it had is serial number capability for tracking by item.

I like the use of it adding products and all the intergrations it has. Very easy to setup and use to keep track of things.

Price went up. Big price increase was not pleased.