Vend Reviews

Vend

4.2 (224)
Run the world's best retail with Vend point-of-sale system.

Overall rating

4.2 /5
(224)
Value for Money
4.1/5
Features
4.0/5
Ease of Use
4.3/5
Customer Support
4.0/5

84%
recommended this app
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224 Reviews

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent POS system

Reviewed on 1/11/2017

Love it & use it daily.

Love it & use it daily.

Pros

It connects with our calendar and we can take a payment right from there & it populates their information automatically. Its easy to add products and services

Cons

The register has to be manually closed. Wish there was an automated close feature if it's not closed by a certain time of the evening

James
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

So easy to use, even my Grandma could use it.

Reviewed on 29/7/2018

love using Vend. Its simplicity allows for quick training of new employees of all technological...

love using Vend. Its simplicity allows for quick training of new employees of all technological experience. However, the best feature is the ability to use it during an internet outage. We had this happen a few times where the internet went out, yet we were still able to conduct transactions. With our old POS system, an internet outage meant we had to close until the internet was restored. With Vend, there was no wait. We were still able to process sales and didn’t lose money. However, the lack of Priority Phone Support, while we haven’t yet needed it, is a little disconcerting. Adding this to all of the plans would create a near-perfect system.

Pros

absolutely love the ease of use of Vend. While I myself am rather technologically literate, some of my employees are not. However, because of how easy Vend is to use, they picked up on how to use it within an hour. I do also love the cloud services and their ability to keep running even through an internet outage. I did like that I had the ability to try out the product before purchasing. I realized within minutes that I preferred it so much more than my previous POS system. My favorite aspects are the value and price. You seem to get so much product at such a cheaper price than its competitors. I also liked that we could use our existing cash drawer and receipt printer with Vend. The loyalty dollars option is not something we currently use, but it is nice to know that we could always opt-in.

Cons

Even though I use Google Chrome as my daily web browser, I am not fond of the fact that this is the only browser that works with Vend. If an update breaks Chrome, then I am left without a POS system. I’m hoping that they fix this and allow other browsers to work with the system. I also do not like the fact that I have to pay an additional cost for Premium Phone Support. If I am paying for your product, I should have support that is available at the highest level and available when I need it. Sometimes, something is so important that it can’t wait for an email support response. This is something that definitely needs fixing.

Response from Lightspeed

Hey James, we love to hear that retailers love Vend! Thanks for your review of Vend POS − great to hear that training has gone well and that you’ve made good use of our offline mode, it’s really an essential feature for a modern POS. Vend is fully supported on Google Chrome and Safari, we cannot guarantee that Vend will work as it should on other browsers, some features may work and some may not. Sorry if that’s not ideal for your business setup and appreciate your feedback on this. We highly recommend using Google Chrome for the best performance. Best, Lucia (Vend’s Community Manager).

Kristyn
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

TERRIBLE Customer Service

Reviewed on 21/3/2018

I would never use this system if I were to open a business. I would look into other systems. Rain...

I would never use this system if I were to open a business. I would look into other systems. Rain seems like it would be good, but need to do more research. Vend s HORRIBLE.

Pros

It's easy for employees to search something. I Like how you can export the items to an excel sheet to count and then re-import.

Cons

1. It is like pulling teeth to get support. they make you write a novel rather than just simply calling- and then don't answer for days. I have been waiting exactly 7 days for my issue to be resolved.
2. Inventory counts are mysteriously inaccurate on a ridiculous amount of items, even after I update it the day prior.. It has been like this the whole 2 years on and off. There is no way it is employee/customer theft. It is program error.
3. The loyalty deletes every time I update a variant...I have to re-enter it every time which is extremely annoying and a complete waste of time.To make it worse, I can't highlight the loyalty amount that's already in there and re-type the same exact thing.. it makes me click the zero loyalty above and then re-click the loyalty amount and re-enter it. Another annoying waste of time. It's not user friendly on the back-end...you have to pay meticulous attention when updating things because of this. Difficult to do while working with customers.
4. This program is very inconsistent.
5. Sometimes my whole update doesn't save at all and I have to redo it 3 times.

Response from Lightspeed

Hey Kristyn,

Thanks for taking the time to leave a review of Vend POS. I’m very sorry to hear that you feel this way - we want Vend to be as easy as possible for retailers to use so I’m sorry that you’ve found some aspects a little difficult to master. Apologies for any frustration caused by this!

I’m sorry that there was some delay with resolving your issue, sending through all the relevant information (including examples and screenshots) really helps our support team assist you as quickly as possible. The faster we know what’s going on the faster we can help you.

In regards to your issues with inventory, our team have provided you with the steps to fix this and get things working smoothly for you. I hope that that’s all working better now, and if not please don’t hesitate to reach out to us again - we’re here to help!

Best wishes,
Lucia
Vend’s Community Manager

Darrel
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome POS system

Reviewed on 10/10/2018

Far fewer mistakes than previous POS system. Incredibly easy to learn, even for people frightened...

Far fewer mistakes than previous POS system. Incredibly easy to learn, even for people frightened of computers. We also have a sister business that is totally different......but we're able to integrate our loyalty program using VEND, and it's easy for each business to personalize the system.

Pros

I spent several months reviewing POS to replace our existing system---being cloud based and integrating with Shopify were absolute musts. I had narrowed it down to two, Vend being one. Since we are a non-profit they gave us a discount, which clinched the deal, but Vend also had acouple features we liked that the other one didn't. Once it was approved, I spent a month or so converting all of our products (about 3000), customers (over 3000) and vendors (a few hundred) into the new system, using CSV files, as well as changing the way departments and categories worked----much more closely to how we operate than our old system allowed. Five days after we went live, I went on a ten day vacation to Europe. All my employees said it was really easy to learn and navigate (and the few questions they had were quickly answered by their 24/7 help). They're are always making improvements and updates.

Cons

Their e-commerce platform comes as part of our package, but at the time we signed up (two years ago), it was still pretty plain, so we're still paying for a separate Shopify account (it integrates quite well with Shopify, so I haven't been in a hurry to switch over anyway). At some point I'll probably take a closer look and see if switching over makes sense.

Leah
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Tremendous POS

Reviewed on 6/6/2018

1. Easy, simple online storefront integration. This has increased our sales and has allowed us to...

1. Easy, simple online storefront integration. This has increased our sales and has allowed us to make sales to a wider customer base.
2. Inventory movement transparency. Our former software solution was impossible to use in any way that allowed us to view historic inventory movements, as it didn't include any type of purchase order system; inventory had to be updated item by item manually.
3. Inventory valuation. The ability of Vend to average out our costs means that we have a real-time view of the value of our stock at any and all times.

Pros

The software is easy to use and incredibly user friendly, and is consistently being updated with new features and improvements to old ones. It offers a full-scope inventory management experience. It makes it easy for us to take our shop on the go, as we sell at numerous trade shows and conventions.

Cons

There are still some features missing, or which I would term incomplete, but as Vend is relatively new and the team is constantly working on releasing updates, I have every confidence that these are cases where it is just a matter of time. It is somewhat frustrating at times that there are some issues where internet connectivity issues can cause hiccups in the system that then need to be fixed on the back end by support, but these are few and far between.

Response from Lightspeed

Hey Leah, thanks for taking the time to review Vend POS! It's wonderful to hear that you're so delighted with the software. Thank you for also appreciating that our team are working on making Vend even better and creating terrific new features to make running a retail business easy. If you have any specific features you would like to request or feedback for our team please submit a ticket using the follow link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Thanks again! Best, Lucia (Vend's Community Manager)

Stan
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

We used Vend for several years and found it very easy to adapt to and configure to our...

Reviewed on 11/6/2018

Great sales and gross profit reporting. Excellent POS features like search and barcode integration.

Great sales and gross profit reporting. Excellent POS features like search and barcode integration.

Pros

We very much appreciated how easy it was to configure the software to our business and product lines. It is very easy to use and train new employees. We very much enjoyed being able to see live activity and reports on our mobile phones while traveling abroad. The barcode functionality was simple and easy to adapt.

Cons

The system wasn't scalable. Inventory management tools such as analysis for trends, seasonality, and forecasting was a very week or nonexistent. Also, Vend cannot process special orders or post customer deposits and that becomes an important feature to us as our business grew.

Response from Lightspeed

Hey Stan, thank you for taking the time to review Vend POS. Very pleased to hear that you have found Vend so easy to use and have enjoyed so many of our features, including being able to check on your business on-the-go, reporting, and more. Thank you for your feedback regarding advanced analysis and sell screen functionality that you'd like for your business. Vend has a few add-ons that you may want to look into for extra features, you can see these at www.vendhq.com/product-add-ons. If you have any more feedback you can submit a feature request to our team at any time using this link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Best, Lucia (Vend's Community Manager)

Amogh
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Super Easy to Use

Reviewed on 31/7/2018

Pros

Love the cloud services they provide and especially the feature which allows Vend to work even if there is an internet outage.
Some of my colleagues are not techno savvy but they managed to figure it out pretty quick.
Loyalty dollar options also seem interesting and its an optional feature.

Cons

The single browser support makes it risky if and when it gets a bad update. Currently only chrome is supported.
Additional cost for premium phone support irks me because if Im buying the product, the highest level of support should come with that

Response from Lightspeed

Hey Amogh, thanks for your review of Vend POS − great to hear that you’re loving Vend’s cloud point of sale software, usability, and offline mode. Vend is fully supported on Google Chrome and Safari, we cannot guarantee that Vend will work as it should on other browsers, some features may work and some may not. Sorry if that’s not ideal for your business setup and appreciate your feedback on this. We highly recommend using Google Chrome for the best performance. Best, Lucia (Vend’s Community Manager).

Kent
Overall rating
  • Industry: Apparel & Fashion
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Review of Vend POS and Ecommerce

Reviewed on 30/9/2015

Pros

We've been using the Vend POS system for just over a year and recently upgraded to Vend Ecommerce (integrating our website/online store with our POS system). We're really happy with both systems; the POS is very intuitive and training of our staff, even those without any POS experience, was a breeze. The Ecommerce solution saves us a lot of time and effort (and eliminates the possibility of errors in pricing) as we now only need to enter/ammend product info in one database to keep our records all up to date.

From a service POV Vend's team are fantastic. They respond quickly (usually within a matter of minutes) to any tickets we submit thru their online service center, and the staff always follow up to make sure whatever issues we raised are resolved. When we set up the Ecommerce system, they provided several sessions of personal, live training over the phone and skype which enabled us to create a new website from scratch, even though we had no prior experience in doing so.

Being a cloud based solution also gives us a lot of flexibility - we can process sales or access our backend thru laptops, iPads and even our phones. We also necer need to worry about backing up or losing our data.

Cons

Being a standardized solution, the Ecommerce platform doesn't yet have all the features you would get with a custom designed website/online store. However the cost is a small fraction of what you would pay for a customized site.

Cheryce
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Vend is awesome

Reviewed on 10/7/2018

Overall this is a good software and I would recommend it for use by retailers as it can be very...

Overall this is a good software and I would recommend it for use by retailers as it can be very beneficial to analyze business growth and failure.

Pros

1. It is a web-based application that is accessible from anywhere.
2. You are able to be very detailed with your products (ie colours, SKU, Size, quantity etc) all in one entry
3. The reporting system which is provided is just phenomenal, very detailed.
4. The interface is very user-friendly
5. Customer database that is created is very easy to access
6. Technology for barcode scanner, Bluetooth printers etc is very on point.

Cons

1. Once your subscription expires you no longer have access to your business information.
2. Phone support is not available outside the USA
3. Email correspondences take a very long time and often times the communication is off
4. Can allow editing float amount entered especially by the manager, not cashier privileges.
5. Does allow you to create an actual quotation or estimate but can use the park sale option and void if not necessary.

Response from Lightspeed

Hey Cheryce, thank you for taking the time to leave a detailed review of Vend POS − great to hear there are so many features and functions of Vend that you're enjoying using! Wonderful to hear that you're finding our reporting phenomenal, that's exactly we love to hear. In regards to subscriptions, you have the option to put your account 'On Ice' for a small monthly fee if you wish to retain the data. In regards to Vend support, sorry to hear you experienced a slow response via email and weren't 100% happy with the response, we've been making some changes in this area to improve a few processes. Phone support is available in all countries on all plans. Hope that helps and do reach out if you need assistance with anything - our team are here to help. Best, Lucia (Vend's Community Manager)

Stacy
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer Support is Amazing!

Reviewed on 5/1/2017

I love the functionality of VEND. I like how you can categorize products as well as search for...

I love the functionality of VEND. I like how you can categorize products as well as search for them. They continue to improve their software offerings to accommodate the needs of the retailer. Whenever an issue came up, they were immediate to respond and resolve the problem. Their training team is amazing! No surprise hidden expenses!

Pros

Great product for running a retail store! The product works very well and set up is quite easy.

Cons

Depending on merchant account, the software doesn't always allow refunds to be performed at the till (iPad).

Julia
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It's been awesome..we have greatly enjoyed VEND and would highly recommend it to anyone!

Reviewed on 7/6/2018

ease of set up , ease of running

ease of set up , ease of running

Pros

It's a very intuitive program for staff to use...accross our 7 locations staff was able to learn and use the program immediately

setting up the sell screen, buttons, keys and departments was easy to do with the help of the online tutorials and some tips from customer service, as well price changes and new products are easily added and adjusted.

the real time information that I am able to easily access at my office to see what's going on is great....i am able to compare outlets performance side by side

I was able to, relatively easily, import a large data base of existing gift certificates to use on the new system...

Cons

There is some information/data that i would like to be able to be put in a report/receipt , that function is currently unavailable...discount reports and the gift certificate number showing on the purchase receipt...

we have had some hiccups with the bluetooth connections with the printers

and some problems with speed and button response, but did find that updates tended to fix that problem...

wish there was a way to access my stores through my phone, perhaps by an administrator app of some kind...

Response from Lightspeed

Hey Julia, thank you for your review and high recommendation of Vend POS! Delighted to hear that you're so pleased with using Vend point of sale software to run your business and thanks for your feedback as well. If you require assistance with your hardware I recommend contacting our support team for assistance. You can submit a ticket or a feature request anytime with this link here https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Best, Lucia (Vend's Community Manager)

Gary
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

After a year of use...

Reviewed on 10/1/2019

After one year of using Vend my impression of the product has dropped drastically. The reporting...

After one year of using Vend my impression of the product has dropped drastically. The reporting functions are pretty much a joke and the accounting features are a disaster. The only thing worse than these two things is the customer service department which for a year has responded to virtually every inquiry with "The program can't do that", or "It is a feature we are looking to add."

There is no report to tell you what, if any, inventory has had it's inventory on hand adjusted (which every professional program does have to combat theft). You actually have to look at each item individually, which when you have over 30k products is not something you can do.

I purchased it for two key features, the ability to issue store credit and the ability to integrated with Quickbooks on-line. Only after I started using it did I find that it can do one or the other, for some bizarre reason, not both at the same time.

The ordering screen does allow customization and only lists a products description when creating a purchase order. When you have multiple paints from different distributors with the name "Blue" it is impossible to tell which it is. You have to add the brand to the name, which might not be an issue if you start your business using it, but when transferring from another program plan on spent countless hours renaming your products.

Then there is trying to enter your daily transactions in your account software when Vend's report don't balance sales and revenue. AVOID!

Pros

Front end is clean and simple for employees to use. Fine for a very small or beginning business.

Cons

Reporting functions are terrible. System was not designed by anyone with any understanding of accounting or running a B&M retail business. Only capable of working for a very small retail business.

Brian
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great product at a great value and easy to use

Reviewed on 6/6/2018

Pros

Great customer support, they are there for you with the answers to all of the "problems" that i have had quickly and ready to fix it

Cons

The few problems that i have had were all update related, either of the vend program or the IOS version, in those cases the updates were not known to me and in some cases one or the other did not communicate well after the updates. It would be nice to know of potential problems ahead of time rather to be in the middle of a transaction and have to start the troubleshooting process, or have to wait for the update during peak selling time rather than knowing beforehand to take care of the problem during down time.

Response from Lightspeed

Hey Brian, thanks for taking the time to review Vend POS. Great to hear that you're happy with the experience you've had with our support team - that's exactly what we like to hear! Sorry that you've experienced some problems with updates. Our team work hard to ensure all updates go out smoothly but occasionally this isn't the case for 100% of retailers. This could be due to a number of reasons, including the update, or the retailers specific setup or hardware. Our support team are on hand 24/7 should you ever encounter any problems so please don't hesitate to contact us anytime! Best, Lucia (Vend's Community Manager)

DUSTIN
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Perfect POS for Inventory Intensive Retail Stores

Reviewed on 17/10/2018

Vend has been a great POS system for our retail store. It's register IPAD app is quick to learn and...

Vend has been a great POS system for our retail store. It's register IPAD app is quick to learn and easy to train our employees on. The Inventory and Reporting system makes the management of our business so much simpler. It integrates well with multiple 3rd party programs, and receives regular updates from the company. Support has always been quick to help me out as well with the limited issues we've had. I would like to continue to see some improvements to the loyalty and rewards aspect, however these are not deal breakers.

Pros

The Inventory Management system is leaps and bounds above other POS systems we've look at. This is by far the main driver behind why we selected Vend as our POS system for our Cigar Store. Our small retail store can easily hold 10,000+ SKUs and we needed a system that could easily manage that. The reporting system is also very robust allowing us to quickly produce reports, or export data to allow us to measure sales trends, and make informed buying decisions.

Cons

There are some limits to the loyalty system and discount aspects, however they have improved consistently with regular updates. We have a VIP Club system and I'd like to have a higher loyalty tier system for them, however there isn't a universal way to do that.

Joy
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

POS seamless integration, on boarding, and support are on point!

Reviewed on 20/4/2018

Pros

Ease of use, cloud based for remote sales and access as admin. Simplicity in design and development. iOS based applications allow for quick learning at all levels from tech novice to advanced. The reporting is powerful, flexible, and captures financials and inventory in an easy to read and understand manner, again for all levels of knowledge and experience. The Products sections simplifies Inventory management in a very visual way, simplifying management and POS interfacing. Vend is constantly developing new applications and integrating processes that advance the power of the software. The notifications of these new apps is easy to read and activate.

Cons

I was a bit disappointed in the change of entering a new product, as a keyboard dominant user, the new application slowed the process by removing a few of the tab functions. Slows data entry. Yes, there are still power users out there. :)

Gina
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Customer service is superb and interface is intuitive, easy to learn.

Reviewed on 11/6/2018

Cloud-based POS.

Cloud-based POS.

Pros

Easy to use features, very sleek and clean navigation. Out-of-the-box website design options are plentiful and easy to use. We have the premier technical support package and they are always accessible and helpful.

Cons

We wish we could customize our receipt. The customization possibilities are limited in both design elements and reporting. Also wish updating the price of a single item and all its price books could happen in one step.

Response from Lightspeed

Hey Gina, thank you for your review of Vend POS. Delighted to hear that you are enjoying Vend so much and have had such a wonderful experience with our support team! That's exactly the type of service we aim to deliver at Vend. Good news - receipts are customizable! Go here https://support.vendhq.com/hc/en-us/articles/201378310-How-do-I-set-up-my-receipt-template to find out how to customize your receipts. Hope that helps! Best, Lucia (Vend's Community Manager)

Norma
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Its easy to use in a variety of laptops and Ipad.

Reviewed on 13/6/2018

I can record what are my weekly sales, to give my employees comision of their sales, to check...

I can record what are my weekly sales, to give my employees comision of their sales, to check inventoroy.

Pros

That I can open it from a different location and different device. Its user friendly. I can send email invoice to clients. I can accept partial payments.

Cons

Sometimes makes changes that im not aware of. Sometimes dont get custumer service. Sometimes I dont find in the frequently asked questions how to do some options.

Response from Lightspeed

Hey Norma, thanks for your review for Vend POS! Happy to hear that you're pleased with Vend's functionality and ease of use - that's what we love to hear! Vend's customer support team are available 24/7 so if you ever need assistance please don't hesitate to reach out. If you would like to give us some more specific feedback you can submit a ticket with our friendly support team here: https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Best, Lucia (Vend's Community Manager).

Lucinda
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

This system is pretty easy to use and I love the ability to scan items, saves time

Reviewed on 11/6/2018

Pros

The ability to scan items. Entering inventory is easy. Looking up prior sales is easy.. Customer service is fast to respond and help with any problems i may have

Cons

There are some things it doesn't offer . The overall sales summery is a little confusing. I have problems when entering the product in the brand section, it blinks until I type something in

Response from Lightspeed

Hey Lucinda, thanks for taking the time to review Vend POS. So happy to hear that you're pleased with Vend's support team and our POS usability, especially that it saves your business time! That's exactly what we love to hear from retailers. If you have any specific feedback about features you'd like to see on Vend or need technical, please submit a ticket with our friendly support team here https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. They'd be more than happy to help! Best, Lucia (Vend's Community Manager)

Freda
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Vend POS software is very user friendly, but what really excels is the customer support

Reviewed on 11/6/2018

Pros

We had never used a POS system before, so we were a little intimidated by the thought of having to input our inventory. However, the ability to use .csv spreadsheets greatly facilitated the process of copying the inventory from our accounting program.

Cons

Vend will occasionally change the format of a page or category unexpectedly: for example, when a product is added or edited there is no longer the choice to add a sales code and a purchase code.

Response from Lightspeed

Hey Freda, thank you for taking the time to review Vend POS! Delighted to hear that you're pleased with how user friendly Vend is to use and that you've had a wonderful experience with our support team. We're always working on how we can improve Vend to make it even better so occasionally there will be changes. If you have any feedback about a particular change please do let us know via a ticket with our support team. Your feedback is important to us and will help us make Vend POS the best it can be. Best, Lucia (Vend's Community Manager)

Krishna
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use and well documented POS.

Reviewed on 6/6/2018

Organizing hotel vending area and tracking inventory.

Organizing hotel vending area and tracking inventory.

Pros

Flexibility and ease of use. Customer support is always helpful. Can input wide range of SKUs and QR codes to customize products that don't have them printed on.

Cons

Slightly pricey, needs to be logged out and back in sometimes. Some of the buttons to press could be bigger such as removing an item from order screen.

Response from Lightspeed

Hey Krishna, thanks for taking the time to review Vend POS. Great to hear that you're finding Vend easy to use and our support team helpful! That's exactly what we like to hear from our retailers. If you'd like to go into more detail about what buttons you think should be better, you can submit a feature request using the following link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Thanks again! Best, Lucia (Vend's Community Manager)

Andre
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent & Simplified POS Software

Reviewed on 25/8/2022

The change to Vend works out very well according to an expense point of view. We've saved huge...

The change to Vend works out very well according to an expense point of view. We've saved huge number of rands in POS equipment, support and consultancy expenses

Pros

It's really so natural to utilize, and preparing new colleagues requires just minutes, as the plan of the framework is instinctive and very thoroughly examined

Cons

VEND has a hearty contribution of elements and functionalities; however very much like any other software, there's no "great" answer for all organizations. To begin, Vend is certainly not an across the board POS arrangement. Since it's appropriate for retail organizations, it doesn't have fundamental elements for organizations in the food business to deal with their tasks, for example, endlessly table side requesting, custom menu and floor plans, and full-administration or quick relaxed administration.

Jim
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Excellent platform and easy to use.

Reviewed on 13/6/2018

Pros

Great cost effective software for our retail business. Our associates find it easy to use and has regular updates that are easy to implement.

Cons

Needs more enterprise like features for the back-end inventory management. Some more mobile functionality with payment options would be better.

Response from Lightspeed

Hey Jim, thanks for taking the time to review Vend POS. Appreciate your feedback and happy to hear that you and your associates are finding Vend easy to use! If you have any specific feature requests around inventory or would like to let us know what kind of mobile functionality you'd like to see with payment options, please let us know using this link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Best, Lucia (Vend's Community Manager)

Michele
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LOVE this program. So glad I chose them. Amazing features & capabilities, plus so user-friendly...

Reviewed on 5/6/2018

It makes running my shop fantastic! Love all the reporting capabilities as well. I have everything...

It makes running my shop fantastic! Love all the reporting capabilities as well. I have everything I need!

Pros

I love the ease of use and user-friendliness. Overall a great program that I definitely recommend to other retailers!

Cons

Honestly I just wish that sales could communicate between the Vend program and my Shopify online store that is integrated? Though it's not a big deal as it's very easy to run sales in the online store through Shopify, so it's not the end of the world.

Response from Lightspeed

Hey Michele, thank you for taking the time to leave a review. Delighted to hear that you love Vend point of sale software - the feeling is mutual! If you are having any issues with your Shopify + Vend integration please open a ticket as soon as possible with our friendly 24/7 support team. Hope you have a wonderful day and thanks again! Best, Lucia (Vend's Community Manager)

James
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Most flexible POS turn-key on the market.

Reviewed on 5/6/2018

Pros

We originally went looking for a full-featured POS software and found them we originally went looking for a full-featured POS software and found VEND. Imagine or surprise to find a cloud-based solution where everything from inventory to reporting is seamless and integrated.

Cons

About the only feature it is missing and we wished it had is serial number capability for tracking by item.

Response from Lightspeed

Hey James, so pleased to hear that you're so delighted with Vend POS! Not 100% sure what you mean by serial number capability, if you'd like to go into more detail please submit a feature request with our team using the following link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Thank you for taking the time to review Vend. Best, Lucia (Vend's Community Manager)

Michael
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product

Reviewed on 13/9/2018

So far great product. Like how is it was to setup and the service of having someone walk you...

So far great product. Like how is it was to setup and the service of having someone walk you through the whole process.

Pros

I like the use of it adding products and all the intergrations it has. Very easy to setup and use to keep track of things.

Cons

Price went up. Big price increase was not pleased.

Response from Lightspeed

Hey Michael, thanks for your positive review of Vend POS. It's wonderful to hear you're finding Vend great to use and you were pleased with your set up. We've recently made some changes to our pricing structure so that we can continue investing in and developing Vend even further. We've already made some significant updates, such as an extensive promotions suite, big changes to our inventory platform, more powerful reporting and real time analytics. We hope these features can be used in your business and help you grow and run exceptional retail. If you have any questions around Vend please reach out to us directly. Best wishes, Vend's Community Manager.