--- description: Learn how Twilio can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Twilio Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/1291/sms-marketing/software) > [Twilio](/software/90610/twilio-communications-platform) # Twilio Canonical: https://www.getapp.ie/software/90610/twilio-communications-platform Page: 1 / 21\ Next: [Next page](https://www.getapp.ie/software/90610/twilio-communications-platform?page=2) > Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems. > > Verdict: Rated **4.4/5** by 501 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Twilio Reach customers on their favorite channels with flexible APIs for SMS, WhatsApp, voice, and email, all powered by real-time data and AI. Personalize every interaction by unifying customer data into a single profile, making it easy to deliver meaningful experiences across your business. Launch new customer engagement solutions quickly, thanks to a platform designed for builders with transparent pricing and easy integration. Scale confidently with proven reliability, global connectivity, and trusted infrastructure that supports both startups and enterprises. Protect your users and fight fraud with built-in authentication and identity tools, keeping accounts secure while streamlining verification. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 501 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Twilio - **Location**: San Francisco, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Brazilian Portuguese, English, French, German, Japanese, Spanish - **Available Countries**: Argentina, Australia, Austria, Brazil, Canada, Chile, Colombia, France, Germany, Hong Kong SAR China, Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan, United Kingdom, United States ## Features - 2-Way Messaging - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Audio/Video Conferencing - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Logging - Call Monitoring - Call Recording ## Integrations (7 total) - Freshdesk - Oracle Service - Salesforce Service Cloud - SugarCRM - Zapier - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [SMS Marketing Software](https://www.getapp.ie/directory/1291/sms-marketing/software) ## Related Categories - [SMS Marketing Software](https://www.getapp.ie/directory/1291/sms-marketing/software) - [Customer Experience Software](https://www.getapp.ie/directory/601/customer-experience/software) - [VoIP Software](https://www.getapp.ie/directory/107/voip/software) - [Call Centre Software](https://www.getapp.ie/directory/275/call-center/software) - [IVR Software](https://www.getapp.ie/directory/289/ivr/software) ## Alternatives 1. [SlickText](https://www.getapp.ie/software/111837/slicktext-com) — 4.8/5 (268 reviews) 2. [Omnisend](https://www.getapp.ie/software/112199/omnisend) — 4.7/5 (836 reviews) 3. [Klaviyo](https://www.getapp.ie/software/105931/klaviyo) — 4.6/5 (524 reviews) 4. [JustCall](https://www.getapp.ie/software/2047760/justcall) — 4.1/5 (223 reviews) 5. [EZ Texting](https://www.getapp.ie/software/20491/ez-texting) — 4.4/5 (245 reviews) ## Reviews ### "Twilio SMS feature never fails and never over charges" — 5.0/5 > **Rongen** | *27 April 2024* | E-Learning | Recommendation rating: 7.0/10 > > **Pros**: I like the pay-as-you-go subscription model the most. The API integration is also smooth and easy. The knowledge base has all the steps/guide we need to implement and roll out. > > **Cons**: Nothing that I can think of or have experienced. > > Great experience with the app from UI/UX perspective and customer support. ----- ### "Flexible messaging muscle that keeps us connected with customers." — 5.0/5 > **Rahman** | *28 April 2025* | Business Supplies & Equipment | Recommendation rating: 9.0/10 > > **Pros**: Twilio allows us to send SMS notifications, order updates, and appointment reminders straight to our customers’ phones. I like the flexibility of the platform. It’s robust enough for us to hack it to serve what we need, such as sending a single alert or building out more advanced messaging flows for promotions. > > **Cons**: It’s pretty techy for beginners if you’re not tech-savvy. For us, it took a while to get the settings right and if you want more advanced options like two-way conversation or WhatsApp integration, the price can escalate rapidly. > > It’s helped us get to customers more quickly and more directly, especially when email is simply ignored. So that instant communication has increased our response to promotions and meant that our order process has been able to roll on without these big lags between everything. ----- ### "Bredth not depth. Twilio is functional but unreliable with poor customer support." — 1.0/5 > **Luke** | *22 March 2025* | Telecommunications | Recommendation rating: 0.0/10 > > **Pros**: Breadth of functionality. Twilio offers a significant variety of features to support many use cases. > > **Cons**: The Twilio console and services more broadly are highly unreliable. Reliability issues wouldn't be a significant issue if their support team had product expertise and the capability to resolve issues but having worked with Twilio support on many occasions it seems like Twilio do not provide their team with the training and resources they need to support customers well. > > Very negative. Many of the reliability issues we have experienced with Twilio are easily reproducible and solvable but Twilio does not invest in resolving these issues or are not capable. It's worth noting we spend ~$20k USD per month with Twilio. We're by no means a significant customer for Twilio but we're certainly not a small one. ----- ### "Brilliant and seamless." — 4.0/5 > **Gideon** | *31 March 2025* | Media Production | Recommendation rating: 9.0/10 > > **Pros**: Amazing integration capabilities and easy in setting up of the software. > > **Cons**: Pricing of the software is far much higher compared to that of Wati. Developer should consider lowering its implementation cost. > > We have not had problems, the software guarantees continuity. ----- ### "Really good but expensive" — 4.0/5 > **Emanuele** | *26 November 2025* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: It has a huge amount of features that you can use to communicate with your customers, whatever you are thinking about, it's here > > **Cons**: It's really expensive for basic services, but unfortunately it's the only way to have everything integrated in one place ----- Page: 1 / 21\ Next: [Next page](https://www.getapp.ie/software/90610/twilio-communications-platform?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/90610/twilio-communications-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data