Chargebee Reviews
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88 Reviews
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Basically, perfect in all aspects
Reviewed on 24/1/2019
We're ourselves are SaaS product, and use Chargebee as a backend for our payments and billing. We...
We're ourselves are SaaS product, and use Chargebee as a backend for our payments and billing. We extensively use addons and various combinations of subscription plans.
I couldn't name another product that I would be that happy with as I am with Chargebee.
Pros
- Perfect UX/UI: all the filters, mass operations, detailed settings are available just as I need them, never think a second where to find a function I need
- Great API & integration support
- Very powerful analytics (especially with RevenueStory)
- Awesome support
- A very, very carefully and thoughtfully planned interface with a deep understanding of the user.
Cons
I faced literally two issues through the course of 6 years using Chargebee in production.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy Subscription Management
Reviewed on 25/2/2021
It has been useful to set up our automated subscription plans. Creating different plans, promos,...
It has been useful to set up our automated subscription plans. Creating different plans, promos, and payment methods were quite easy.
Pros
Chargebee makes it very easy to set up automatic billing, subscription creation, and setting up promos for our customers. The interface is fairly straightforward to navigate and they connect with much of our tech stack, which helps streamline workflows.
Cons
Not much to not like. There are a lot of settings, such as reminders and notifications that you need to make sure you set up if you want to stay on top of your billing. Once they are set up, they are very helpful!
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
To be avoided, it will cost you LT!
Reviewed on 20/11/2020
Pros
Chargebee started as a good product challenging Recurly but now it's really one of the worst decision we ever took
Cons
Their representative explicitly lied to to us to get us on a higher pricing in order to get his bonus and then you are stuck with another representation trying to get you to pay even to get his bonus aswell for the same feature that were promised earlier by someone else.
Their management really needs to train their staff better & decide on a pricing policy that aligns interest (fixed or variable -- you can have it both ways! )
First chance we get, we get away from this scamming company!
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
easy subscription management software
Reviewed on 19/1/2018
managing payments on saas product.
using for invoicing and planning
managing payments on saas product.
using for invoicing and planning
Pros
nice options available to flexible pricing options for SaaS.
complete suite to manage invoicing and recurring payment.
The test site for training prior to using is also very useful. We are able to use it really well due to this feature and we can train new employees on the product as well.
Cons
payment gateway integration can be a little more seamless they always encourage stripe, but a lot of spurious txns get generated on that platform.
Response from Chargebee
Hey Alister,
Thank you for your review :) We¿re happy that you find our product features useful.
Regarding your feedback on payment gateways, we are constantly working towards a more seamless integration.
Apart from Stripe we do integrate with several other payment gateways and Payment methods, please take a look at it and let us know if you are interested in any of these ( you can reach out to [email protected]) . We will definitely help you with the set-up process.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great product and even better Customer Support
Reviewed on 4/10/2022
We are efficient in new client onboarding and subscription processes because of Chargebee. We were...
We are efficient in new client onboarding and subscription processes because of Chargebee. We were manually raising invoices before but with Chargebee the process is simplified and very effective.
Pros
We have a SMB and Enterprise Sales team and use Chargebee for accounting and subscription purposes to great effect. Invoicing a new client is very easy and UI is super fluid. We have raised a couple of tickets when we encountered bugs but their Customer Success team got in touch with us and solved it within a day.
Cons
There were bugs (duplicate invoice created, client email not registering etc) these happen more frequently than we'd like. It's not that much of a problem because they get resolved super quick
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
great product with an even greater support team
Reviewed on 2/3/2024
Pros
Chargebee has been instrumental in helping our software company's monetization team streamline development resources by automating payment collection, invoicing, email notifications, and subscription management. Additionally, Chargebee's customizable platform and support for 30+ payment gateway integrations have empowered us to experiment and iterate faster, adapting our monetization strategies to meet customer needs. The real-time SaaS metrics and analytics insights provided by Chargebee have been invaluable in understanding our subscription business's unit economics and making data-driven decisions for business growth. Furthermore, Chargebee's seamless integration with popular tools like Shopify, Squarespace, MailChimp, and Google Analytics has significantly enhanced our operational efficiency.
Cons
While Chargebee offers a comprehensive set of features, there is a slight learning curve involved in fully harnessing its capabilities. As a Product Manager, I had to invest some time in understanding the platform and its various functionalities. However, once familiarized, the benefits far outweigh the initial learning investment
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best tool for billing and recurring
Reviewed on 23/12/2022
Pros
As a business owner, I know how hard it is to manage the bill. Chargebee makes the process seamless and easy. It's great for recurring subscriptions and provides the best customer service experience. Chargebee is the best billing and recurring tool I've ever used. The interface is clean and easy to use, plus it has a lot of features that make it worth the price. I love that they have integrations with so many other platforms, like Slack or Zapier. It's really helped us save time on our billing process in particular.
Cons
I don't have any complaints at this time.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Reliable recurring billing platform
Reviewed on 13/9/2018
Pros
Chargebee is a very effective platform for recurring billings. It allows you to create plans, addons, coupons, and invoice reliably time and again.
Cons
Complex billing situations, such as sending a customer a single invoice for several subscriptions, are a bit more complex and require a lot of meddling with the system.
Response from Chargebee
Hi Peter,
Thank you for your review :)
We do have a feature called Consolidated Invoicing that provides the functionality to consolidate and send out a single invoice for multiple subscriptions of a customer. We will send out a detailed email to you on this feature at the earliest.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Chargebee
Reviewed on 29/7/2020
This is the first software that I have used and I found it very easy to learn. I spent a morning...
This is the first software that I have used and I found it very easy to learn. I spent a morning going thorugh and learning the ropes and was an expert by the afternoon! Their customer service is awesome and provides great help. However, because it is easy to use, I have not had to use their help more than once.
Pros
Chargebee is easy to use and quick to learn. You are able to access subscriptions with ease. Creating email templates to be sent out is easy. You can view all of your subscriptions on one page or you can add filters to find one specific subscription, too.
Cons
With the email templates, you have to make sure that the client you are sending an email to, has to be in a filter, otherwise, you send it to your entire client base.
- Industry: Information Services
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best SaaS subscription billing platform
Reviewed on 13/12/2022
Pros
I have been using Chargebee for over a year now and I am completely in love with it. It's the best SaaS subscription billing platform out there and I would highly recommend it to anyone looking to start a subscription based business. The customer service is also fantastic, they are always available to help and their responses are quick.
Cons
Some of configuration is complex to understand. But thier customer support is quick to help us.
Alternatives Considered
Stripe- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
My ChargeBee experience. Not great, not really bad either.
Reviewed on 19/10/2023
All in all, it wasn't a terrible experience, but the issues that we experienced (with some not...
All in all, it wasn't a terrible experience, but the issues that we experienced (with some not completely on ChargeBee, but shared with Microsoft) didn't allow my experience to be great either. But what I can say is that once they iron out those integration issues with Partner Center, I don't foresee having any negative experiences going forward.
Pros
The best way I can summarize what I liked about ChargeBee comes down to with the amount of available features, still having a minimalistic aesthetic to it. Not a lot of unnecessary clutter that isn't useful, just all the stuff you need, and none of the stuff you don't.
Cons
Everything related to invoicing. Now, I will note that our issues could have just been tied to issues related to limitations with Microsoft Partner Center subscription portal integration and ChargeBee. That being said, we had constant issues with the way invoices detailed how our customers were being charged and what was being credited, leading to long conversations with my customers explaining what they were reading.
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Good only if you use the default set-up
Reviewed on 17/3/2021
In the beginning was very nice, but the more I use the product, the less I like it. We are...
In the beginning was very nice, but the more I use the product, the less I like it. We are considering moving to a different provider even if this will require to re-implement all our payment process.
Pros
At the beginning, when we started using this software, the setup was quite easy and just following their online documentation we could set up everything in our project.
Cons
Things started to go wrong when we try to use a more advanced implementation using their API. Integration with Hubspot was a mess, but we manage to fix that. On the other hand, 3DS implementation is very poorly documented if you don't use their in-house components. The support team is one of the worst I've encountered, they give you contradictory explanations, they don't even properly read the information you provide and it's very difficult to get the level 2 support.
- Industry: Civil Engineering
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Imperfect, but still pretty good
Reviewed on 18/10/2022
Mostly positive. Myself (non-technical) and my technical team have been able to integrate with our...
Mostly positive. Myself (non-technical) and my technical team have been able to integrate with our product and website with few issues aside from the previously mentioned requests. Also, my email with Chargebee is [email protected] (old email) even though I have [email protected] listed here.
Pros
I'm able to handle my payment processing, recurring subscriptions, license validation, reports and more all from the same product.
Cons
Usually support is helpful but there have been a few times when the feature just isn't available and there was no timetable given as to when it could be added (or how I could make sure the development team received my request). Two examples- you can't hide the subscription amount when someone is signing up for a free trial and if you have a free trial assigned to a plan the user can't skip the free trial if they want to be charged immediately (you can help them with this on the backend, which adds friction).
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent product and service
Reviewed on 30/8/2022
It's been great to have more than an API as our billing provider. CB is a true partner.
It's been great to have more than an API as our billing provider. CB is a true partner.
Pros
Chargebee makes it painless to manage subscription billing on top of a payment processor or gateway, along with a modern interface from a team that "gets" SaaS. But the best part is their attention to you as a customer and their willingness to meet or exceed your expectations repeatedly. As a startup, this is invaluable.
Cons
As with any critical service, there are occasional data migrations or updates that must be navigated, but the CB team has always made this as easy as possible.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Recurring subscriptions made easy
Reviewed on 13/11/2016
A fantastic tool which makes it really easy to handle all your subscriptions in one place....
A fantastic tool which makes it really easy to handle all your subscriptions in one place.
Integrate it with the API and you can quickly start charging your customers on any period that you want. With smart and simple integrations to payment gateways you will see money on your account directly and you don't need to handle the credit card information.
New product and coupons is simply added and managed in the interface.
Looking forward to explore the tool even more.
Pros
Easy to use
Simple setup
Great support
Cons
Missing the possibility to be able to add multiple invoice rovs to an invoice.
- Industry: Veterinary
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great for startups
Reviewed on 19/4/2022
Every interaction with them has been great. They are always friendly and helpful, responding in the...
Every interaction with them has been great. They are always friendly and helpful, responding in the appropriate amount of time based on the request.
Pros
It is really helpful to have a place to start with all the templates and architecture. I was able to configure everything myself with no need for a developer.
Cons
Although it is a good thing that you can't just go in and delete things, the "archive" function still shows the custom fields to choose from in the email templates. Later in time, someone else may not know not to use it.
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Review Source
Overall rating
Great API Docs and Fantastic customer support
Reviewed on 2/1/2013
I first heard of Chargebee after doing some trial integration of both Chargify and Spreedly with...
I first heard of Chargebee after doing some trial integration of both Chargify and Spreedly with our new SaaS app rocketmailmerge.com. A quick look over their API documentation and we were off to work integrating their system with our billing and customer management. Chargebee's API was very easy to integrate, it took only 1 day to get up and running on their sandbox due to their great example code.
As an Australian Startup it's very difficult to find a payment manager that can connect to a payment gateway to process USD. Fortunately Chargebee integrates with both Worldpay and eWay. We use Worldpay as our payment gateway so it was paramount that our payment manager supported them. Not only do they support them but about 25 other payment gateways should we ever need to change payment gateways.
Chargebee's fees are dirt cheap which makes it a great option for startups who are bootstrapping their building. Their pricing is very competitive and was the best I could find on the market.
The team at Chargebee are very helpful and always respond quickly to support emails. Any questions we've had have been answered in detail and the team is a pleasure to communicate with. I will be using and recommending the Chargebee billing platform for all my future projects.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
[SENSITIVE CONTENT] helped me alot during the onboarding!
Reviewed on 8/6/2022
Pros
Great to integrate into any website builder
Cons
Difficult to configure but the onboarding process with the engineer fix this issue
- Industry: Environmental Services
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simplified Subscription Management and Billing
Reviewed on 8/7/2023
Assess whether Chargebee offers the necessary features and functionalities to meet my specific...
Assess whether Chargebee offers the necessary features and functionalities to meet my specific subscription management and recurring billing requirements. Consider factors such as the ability to handle different pricing models, automate invoicing, and integrate with other systems.
Pros
Chargebee automates the billing process for recurring subscriptions, saving businesses time and effort. The platform generates invoices, handles payment collection, and manages subscription renewals seamlessly.
Cons
I have found that Chargebee has a learning curve, particularly for users who are not familiar with subscription management or billing platforms. It may take time to understand all the features and functionalities of the platform.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An essential tool to avoid a mess in your monthly and yearly subscriptions over time.
Reviewed on 8/9/2020
Pros
Robust platform from which you can build a large customer base with different types of subscriptions. High level of customization. The information is well structured. It does integrate well with Stripe.
Cons
The UI could be sexier and the learning curve is steep. Sometimes, it is not intuitive and rely a lot on our IT team to support us internally.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Chargebee
Reviewed on 17/11/2023
Pros
Chargebee provides excellent customer services
Cons
Can be expensive for small businesses.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Very competent billing and subscription management product
Reviewed on 30/9/2021
The ability to measure and track ARR for a Saas product is critical to our success. The fact that...
The ability to measure and track ARR for a Saas product is critical to our success. The fact that it integrates with Salesforce means that we can be confident we have an accurate view of our customer's accounts.
Pros
Chargebee has plenty of features that will ensures the platform can accommodate our product as it grows.
Cons
Lot's of features adds complexity therefore the learning curve is steep. Once you have it set up though, it's a very powerful platform. Trial subscription functionality could be expanded a bit. It would be could to be able to customise a user's trial journey a bit more.
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Review Source
Overall rating
Wonderful API and Support
Reviewed on 10/3/2014
I stumble across ChargeBee after searching on the web for subscription API
management for our new...
I stumble across ChargeBee after searching on the web for subscription API
management for our new signal service.
From the very start , I found the ChargeBee API very easy to use , the web
site easy to navigate and the response from our specific help requests first
rate.
Our signal service went live a couple of months ago with zero problems from
the subscription side which worked with no problems.
I can 100% recommend ChargeBee to anyone who reads this and to anyone who
emails me personally
- Industry: Insurance
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Love Chargebee, it makes our accounting a breeze!
Reviewed on 5/12/2019
Great experience! Quick customer service replies if we ran into any hurdles.
Great experience! Quick customer service replies if we ran into any hurdles.
Pros
The set up was easy and tailoring the customer front end was really quick. We had connected our Stripe account and were up and running in less than one hour. The reporting seems really in depth and excited to be able to run reports in many different ways.
Cons
I wish there was a "lite" or startup pricing tier. As a small business the cost is a bit prohibitive on top of the processing fees.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Chargebee Review
Reviewed on 18/4/2019
We were looking at a few options for recurring billing and happy that we chose Chargebee. It does...
We were looking at a few options for recurring billing and happy that we chose Chargebee. It does the work for us and we are focusing on more important tasks.
Pros
Great tool for automated recurring billing. My team was up to speed fast and didn't face any issues. Intuitive.
Cons
Not enough filters option to sort the base of users. Matters especially if you want to export lists.