MYOB Business

3.8 (144)
Write a Review!
Online accounting & payroll for every business

Overall rating

3.8 /5
(144)
Value for Money
3.5/5
Features
3.7/5
Ease of Use
3.8/5
Customer Support
3.3/5

69%
recommended this app
Sort by

144 Reviews

Joe
Joe
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Manual System Converted into Digital

Reviewed on 29/12/2020

MYOB has changed the way we work, simplifies book keeping to take away so much pain

MYOB has changed the way we work, simplifies book keeping to take away so much pain

Pros

- Easy to signup and simple setup to get things started
- Pricing - Special offer for new start ups
- Invoice reminders
- Invoice templates look very professional
- Invoice shows when customer / vendor have viewed (SUPER HELPFUL)
- Intray for emailing receipts and tracking

Cons

- Not being able to invoice in multiple currencies, have to workarond this by invoicing in the charable foreign currency then after payment is recieved adjusting the template to the local amount that is received.

Alternatives Considered

Xero

Reasons for Choosing MYOB Business

Made the switch from doing everything the slow manual way! Can never turn back now

Reasons for Switching to MYOB Business

Price and special offer for new startups
Elena
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good software, has been better few years ago

Reviewed on 6/5/2023

I loved that software in 2006, it was great, so easy to use. Now it is not hat great, customer...

I loved that software in 2006, it was great, so easy to use. Now it is not hat great, customer support needs a lot of improvement. Yet I think other competitors have their problems and overall MYOB is the best soft for a small business.

Pros

I love the soft is so user-friendly. I have been using MYOB since 2006. As an accountant I use XERo, quickbooks, handisoft. I think that from the end user point of view MYOB still easiest business software. From an accountant point of view it is also very user friendly. It helps me fix the mistakes my clients made with an ease. Bank reconciliation used to be great, now, after some modifications it is much worse. Yet , overall I think that MYOB is still the sest business solution for a small business in Australia

Cons

Customer support is not existent. Many of my client switched to Xero or quick books because of terrible customer support in MYOB

Alternatives Considered

QuickBooks Time and Xero

Reasons for Switching to MYOB Business

Easier to use, easier to fix mistakes. At the time XERo did not have general ledger details report which was an essencial
Linda
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Daily Bookkeeping

Reviewed on 5/12/2023

On the website version I am completely frustrated. Why is it that I can not open in the app version...

On the website version I am completely frustrated. Why is it that I can not open in the app version when the file has been shared with me via the website version??

Pros

Bank Feeds, Date Lock, Balance Sheet, GST Report

Cons

Lack of functionality on website, can't use the find transaction feature.

Response from MYOB

Hey Linda!
Thank you for taking the time to share your thoughts, we really appreciate it!
Regarding the Find Transaction feature, this link here has further information and instructions on how to use it: https://help.myob.com/wiki/display/myob/Finding+transactions
If you're continuing to experience an issue, don't hesitate to reach out to us on any of our social channels or Community Forum - I'll make sure we get to the bottom of it for you. Cheers, Amanda.

Daniele
Overall rating
  • Industry: Building Materials
  • Company size: Self Employed
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Best accounting software on market

Reviewed on 19/11/2023

At first it was hard to get my head around, but once I used the support it was easy to ise

At first it was hard to get my head around, but once I used the support it was easy to ise

Pros

The depth of the accounting softwarealot more features than most

Cons

The annual subscription fee is a tad bit high

Response from MYOB

Hey Daniele! Thank you for taking the time to share your thoughts, we really appreciate it. Cheers, Amanda.

Brian
Overall rating
  • Industry: Events Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MYOB XO - API Integration A Game Changer

Reviewed on 28/7/2022

Valiant went through a 3rd party Kilimanjaro Consulting Pty Ltd for our set up and integration....

Valiant went through a 3rd party Kilimanjaro Consulting Pty Ltd for our set up and integration. They were excellent and their customer service is great.

Pros

Due to the complexities of our business MYOB XO was the standout choice.

Cons

No real downsides to the system. As we were using Viberent as a custom software piece there were some glitches with the API integration but this is to be expected.

Ellsi
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Good to start but difficult with finer details.

Reviewed on 14/1/2023

It worked well as a start package for the small business and didn't cost anything for the first...

It worked well as a start package for the small business and didn't cost anything for the first year so was a great starting option. However it was difficult to learn and take further with lots of niggly issues.

Pros

Good app availability to easily capture expenses and receipts. Simple to get started and underway with and often free with certain banks etc for the first year.

Cons

Beyond some basic functionality it was difficult to understand how best to do many things. In addition it was very difficult to reconcile amounts where a bank fee had altered the incoming amount. Often resulting in adjusting the original invoice rather than simply applying a fee during reconciliation.

Alternatives Considered

QuickBooks Online and Xero

Reasons for Switching to MYOB Business

Ultimately it was offered free for a year so was a good starting point compares to paying.
Matthew
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Don't start your business accounting with a regrettable decision, look elsewhere!

Reviewed on 18/5/2020

Underwhelming to say the least. I was partially sold on the fact that they have a customer service...

Underwhelming to say the least. I was partially sold on the fact that they have a customer service number to assist if need be, don't be fooled by this either, the call centre workers are rather unfamiliar with the MYOB product (unless I was unfortunate enough to speak with their newest member each time) and all my queries had to be looked up each time and they read answers from a screen which I could find on-line myself , they weren't able to elaborate nor answer any further questions I had outside of what was written in front of them.

Pros

Reasonably easy to use but have found Xero to be much better in almost every way.

Cons

Limited features and limited expandability compared to Xero. No was to have a back up of accounting file on your computer. If or once you decide Essentials ins't for you, they do not offer a way to transfer to their own Account Rite product nor do they off to export data to Xero. They will give you 1 month access as a read only before all data is deleted off their server unless you pay $25 Per month for the remaining 5 years you're required to keep the data

Alternatives Considered

QuickBooks Online

Reasons for Switching to MYOB Business

The only reason I foolishly chose MYOB was because of their time and name in the industry and I knew someone else who used MYOB and found them ok at the time but who is also now in the same situation as me and wanting to change over to Xero.
Paul
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Probably OK If you Are a Trained Accountant or Bookkeeper

Reviewed on 29/9/2019

We wasted a lot of time and resources using this software for our small business accounting needs....

We wasted a lot of time and resources using this software for our small business accounting needs. Whilst it did the job in the end we believe there are simpler options such as XERO for us non- accountants.

Pros

As a small business owner not trained in the art of accounting there wasn't a lot we found easy about using MYOB Essentials. The reporting process at the end is probably our highlight.

Cons

We found MYOB Essentials cumbersome to set up and use. The support team was basically of little help. Sending files to our Accountant at the end of the tax year was a pain. MYOB Essentials is better suited to those with a deeper knowledge of accounting than what we have in our business. That is why we switched to XERO which we find much easier and more efficient to use.

Alternatives Considered

QuickBooks Enterprise

Reasons for Switching to MYOB Business

We chose MYOB Essential based on their reputation as a simple inhouse accounting software solution.
Andrew
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

If you know accounts, MYOB Business is for you

Reviewed on 22/12/2023

MYOB Business was generally good and could not be faulted. It does what it claims to do and does it...

MYOB Business was generally good and could not be faulted. It does what it claims to do and does it well.

Pros

Very in-depth, detailed and robust application and accounting platform for seasoned Accounts Officers, Bookkeepers and Accountants.

Cons

MYOB Business was challenging to learn and become familiar with for those not used to large digital financial applications. Some training was required.

Response from MYOB

Hey Andrew! Thank you for taking the time to share your experience. We're glad to hear that you have been unable to fault MYOB Business! Cheers, Mike.

Adam
Overall rating
  • Industry: Supermarkets
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

MYOB Easy

Reviewed on 25/9/2023

Pros

Application layout makes it easy to navigate

Cons

The upgrade feature needs to run in the background.

Thomas
Overall rating
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thomas Review

Reviewed on 8/7/2023

A great experience for first time accounting users.

A great experience for first time accounting users.

Pros

It's a great, easy to use product that would suit any type of business.

Cons

It's limited by that it doesn't allow multiple businesses for consolidated accounting, so it'll always lose to bigger systems.

Anatole
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fully Functional Software

Reviewed on 26/3/2023

Very happy with the software and introduction of new features.

Very happy with the software and introduction of new features.

Pros

It’s been around for over 20 years. Fully functional and developed software. Easy to use.

Cons

Multi currency can be improved but it’s not used often.

Daryl
Overall rating
  • Industry: Facilities Services
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Well worth the time to check it out

Reviewed on 2/6/2023

not good too complicated for a beginner like myself

not good too complicated for a beginner like myself

Pros

I used Myob for the first 6 months of my own business was way too complicated for me.

Cons

Very complicated if you are not up to date with all the terminology of accounting if not for that I would have continued to use MYOB.

Gavin
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

MYOB essentials before it was put on the accountright platform was excellent.

Reviewed on 10/3/2021

Mostly problems compared to the old software.

Mostly problems compared to the old software.

Pros

Payroll is ok it has some nice features on pay items but nothing the old essentials could do easily.

Cons

The list is far too long. The old essentials is excellent. All that needed to be done is have the option of reports it had be converted to excel rather than PDF. The decision to go to accountright will be fatal.

Shameel
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 2.0 /10

MYOB review

Reviewed on 25/1/2023

It is used as a standalone reporting software for financial statements.

It is used as a standalone reporting software for financial statements.

Pros

Provides an additional option for small businesses and sole traders with limited budget resources to consider.

Cons

I find MYOB AO functions very rigid and not user friendly. For example, import function from other accounting softwares are not available.Unable to generate reports.Unable to download reports to excel.

Daniel
Overall rating
  • Industry: Civil Engineering
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Get your act together

Reviewed on 4/3/2021

works well when it does, is terrible when it doesn't with zero customer support!

works well when it does, is terrible when it doesn't with zero customer support!

Pros

Easy to use. If you have a computer, you can access everything

Cons

Glitch with reconciliation. You have to go back to the dashboard if you want to reconcile a different account (each time) have been trying to setup bank feeds for credit card for years. Have been unable to update credit card details or pay the bill for the product for 2 months. Very annoying to log into, nearly every time you have to log in two or three times before you actually log in. If you like waiting on the phone to talk to someone, only for the call to time out after 40mins or get put through to some white noise, again and again this is the company for you.

Jan
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

The Updated Version is Catastrophic for a very small business

Reviewed on 26/3/2022

you wait for hours to receive help then get cut off as the wait time is so long

you wait for hours to receive help then get cut off as the wait time is so long

Pros

Not much, the old version worked perfectly, we were given an ultimatum

Cons

Undeposited funds should not be automatic, you cannot delete

Lee
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

The software is good for a small entity but once you grow and need more detail it becomes a...

Reviewed on 22/5/2017

For a small firm with limited reporting requirements it is okay but for any jobs with Work...

For a small firm with limited reporting requirements it is okay but for any jobs with Work Breakdown Structure requirements it comes up short and becomes a limiter for the company. I get very frustrated with the after sales support system. It is not customer focused and leaves you wondering why you pay for it.

Pros

Good basic internal controls so novice bookkeepers can run day to day.
Easy to install and set up.
Reasonably cheap for what you get.
Handles GST well.

Cons

Not the best for Job costings.
Payroll system ordinary serious reporting drawbacks as far as information flow to the General Ledger.
Tends to freeze in reporting production which can lock out users.
Support service is very poor, you get the feeling the staff could care less in resolving issues.
Interactive screen supports not used you have to send a file and wait for a response.
Wait time on the phone for support is very bad.

Joanne
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MYOB - easy to use, does what you need

Reviewed on 23/2/2021

Offers features that I need to do to manage the Company Financials. Support has been great and...

Offers features that I need to do to manage the Company Financials. Support has been great and responsive.

Pros

MYOB is intuitive for the user to use, easy to use, simple to setup, has all the features you need to manage the Company finances. Also when regulation changes it quickly incorporates those changes and explains easily how to use the feature.

Cons

MYOB can get quite slow around EOFY - needs more grunt put in place around these times for cloud hosting. There is no live chat within the application for support.

Alternatives Considered

Xero

Reasons for Switching to MYOB Business

Pricing and easier to use.
Neil
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Where's the support?

Reviewed on 4/1/2023

I would definitely not recommend this product when there are better ones on the market, such as...

I would definitely not recommend this product when there are better ones on the market, such as Xero.

Pros

It integrated with my previous payroll programme

Cons

Difficult to fix problems. Useless customer support. Currently on hold for 110 minutes and counting, and have been "first in the queue" for at least 40 minutes. Their support number is not easy to find and the wait times are unacceptable. Also, the payroll needs more steps than xero to pay staff and report to IRD.

Edward
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

MYOB Review

Reviewed on 8/12/2021

Pros

Ease of use. Pricing
Easy interface
Online storage

Cons

Limited reporting and search functions
Limited customs report

Bruce
Bruce
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Need to be dragged into the new century

Reviewed on 16/6/2019

We have been stuck on it - and are currently planning our migration away from it.

We have been stuck on it - and are currently planning our migration away from it.

Pros

Commonly used across small business which makes it easier to find bookkeepers who have experience in it

Cons

Needs to have a major overview from a features, functionality and user experience perspective.
Nearly no new features in 15 years.
An upgrade in technology, but delivering using out-dated tech stacks and restrictive implementation.
Not a wonder people are moving in droves to other products.

Paul
Paul
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

MYOB for Tradies

Reviewed on 30/6/2021

I had little to do with the software save reading my payslips and annual payment summary. These...

I had little to do with the software save reading my payslips and annual payment summary. These werre accurate and easy to read.

Pros

I received my payslips from the office and they were done on MYOB. They were easy to read and showed everything necessary

Cons

There was no app for my to use at the time to record timesheet activities. I had to make a google spreadsheet and email it. If I had an app then my pays would be uploaded and so less mistakes would have occurred.

Mark
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

MYOB Review

Reviewed on 26/8/2020

Pros

I like that it has been around for many many years, and the functionality has NEVER changed or been improved

Cons

The lack of development and modernisation of the product

Alternatives Considered

Xero
Kate
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Easy to use

Reviewed on 14/9/2018

Being in the cloud makes access to this program easy. It is user friendly and easy to navigate. ...

Being in the cloud makes access to this program easy. It is user friendly and easy to navigate. The cost did increase quite a bit over the 6 years I was using it but it is pretty relative to other accounting software available.

Pros

This program is in the cloud so it can be accessed from anywhere that has internet.

Cons

You couldn't do a recurring transaction.