MYOB Business Reviews

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144 Reviews

- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Manual System Converted into Digital
Reviewed on 29/12/2020
MYOB has changed the way we work, simplifies book keeping to take away so much pain
MYOB has changed the way we work, simplifies book keeping to take away so much pain
Pros
- Easy to signup and simple setup to get things started
- Pricing - Special offer for new start ups
- Invoice reminders
- Invoice templates look very professional
- Invoice shows when customer / vendor have viewed (SUPER HELPFUL)
- Intray for emailing receipts and tracking
Cons
- Not being able to invoice in multiple currencies, have to workarond this by invoicing in the charable foreign currency then after payment is recieved adjusting the template to the local amount that is received.
Alternatives Considered
XeroReasons for Choosing MYOB Business
Made the switch from doing everything the slow manual way! Can never turn back nowReasons for Switching to MYOB Business
Price and special offer for new startups- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good software, has been better few years ago
Reviewed on 6/5/2023
I loved that software in 2006, it was great, so easy to use. Now it is not hat great, customer...
I loved that software in 2006, it was great, so easy to use. Now it is not hat great, customer support needs a lot of improvement. Yet I think other competitors have their problems and overall MYOB is the best soft for a small business.
Pros
I love the soft is so user-friendly. I have been using MYOB since 2006. As an accountant I use XERo, quickbooks, handisoft. I think that from the end user point of view MYOB still easiest business software. From an accountant point of view it is also very user friendly. It helps me fix the mistakes my clients made with an ease. Bank reconciliation used to be great, now, after some modifications it is much worse. Yet , overall I think that MYOB is still the sest business solution for a small business in Australia
Cons
Customer support is not existent. Many of my client switched to Xero or quick books because of terrible customer support in MYOB
Reasons for Switching to MYOB Business
Easier to use, easier to fix mistakes. At the time XERo did not have general ledger details report which was an essencial- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Daily Bookkeeping
Reviewed on 5/12/2023
On the website version I am completely frustrated. Why is it that I can not open in the app version...
On the website version I am completely frustrated. Why is it that I can not open in the app version when the file has been shared with me via the website version??
Pros
Bank Feeds, Date Lock, Balance Sheet, GST Report
Cons
Lack of functionality on website, can't use the find transaction feature.
Response from MYOB
Hey Linda!
Thank you for taking the time to share your thoughts, we really appreciate it!
Regarding the Find Transaction feature, this link here has further information and instructions on how to use it: https://help.myob.com/wiki/display/myob/Finding+transactions
If you're continuing to experience an issue, don't hesitate to reach out to us on any of our social channels or Community Forum - I'll make sure we get to the bottom of it for you. Cheers, Amanda.
- Industry: Building Materials
- Company size: Self Employed
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Best accounting software on market
Reviewed on 19/11/2023
At first it was hard to get my head around, but once I used the support it was easy to ise
At first it was hard to get my head around, but once I used the support it was easy to ise
Pros
The depth of the accounting softwarealot more features than most
Cons
The annual subscription fee is a tad bit high
Response from MYOB
Hey Daniele! Thank you for taking the time to share your thoughts, we really appreciate it. Cheers, Amanda.
- Industry: Events Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MYOB XO - API Integration A Game Changer
Reviewed on 28/7/2022
Valiant went through a 3rd party Kilimanjaro Consulting Pty Ltd for our set up and integration....
Valiant went through a 3rd party Kilimanjaro Consulting Pty Ltd for our set up and integration. They were excellent and their customer service is great.
Pros
Due to the complexities of our business MYOB XO was the standout choice.
Cons
No real downsides to the system. As we were using Viberent as a custom software piece there were some glitches with the API integration but this is to be expected.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Good to start but difficult with finer details.
Reviewed on 14/1/2023
It worked well as a start package for the small business and didn't cost anything for the first...
It worked well as a start package for the small business and didn't cost anything for the first year so was a great starting option. However it was difficult to learn and take further with lots of niggly issues.
Pros
Good app availability to easily capture expenses and receipts. Simple to get started and underway with and often free with certain banks etc for the first year.
Cons
Beyond some basic functionality it was difficult to understand how best to do many things. In addition it was very difficult to reconcile amounts where a bank fee had altered the incoming amount. Often resulting in adjusting the original invoice rather than simply applying a fee during reconciliation.
Reasons for Switching to MYOB Business
Ultimately it was offered free for a year so was a good starting point compares to paying.- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Don't start your business accounting with a regrettable decision, look elsewhere!
Reviewed on 18/5/2020
Underwhelming to say the least. I was partially sold on the fact that they have a customer service...
Underwhelming to say the least. I was partially sold on the fact that they have a customer service number to assist if need be, don't be fooled by this either, the call centre workers are rather unfamiliar with the MYOB product (unless I was unfortunate enough to speak with their newest member each time) and all my queries had to be looked up each time and they read answers from a screen which I could find on-line myself , they weren't able to elaborate nor answer any further questions I had outside of what was written in front of them.
Pros
Reasonably easy to use but have found Xero to be much better in almost every way.
Cons
Limited features and limited expandability compared to Xero. No was to have a back up of accounting file on your computer. If or once you decide Essentials ins't for you, they do not offer a way to transfer to their own Account Rite product nor do they off to export data to Xero. They will give you 1 month access as a read only before all data is deleted off their server unless you pay $25 Per month for the remaining 5 years you're required to keep the data
Alternatives Considered
QuickBooks OnlineReasons for Switching to MYOB Business
The only reason I foolishly chose MYOB was because of their time and name in the industry and I knew someone else who used MYOB and found them ok at the time but who is also now in the same situation as me and wanting to change over to Xero.- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Probably OK If you Are a Trained Accountant or Bookkeeper
Reviewed on 29/9/2019
We wasted a lot of time and resources using this software for our small business accounting needs....
We wasted a lot of time and resources using this software for our small business accounting needs. Whilst it did the job in the end we believe there are simpler options such as XERO for us non- accountants.
Pros
As a small business owner not trained in the art of accounting there wasn't a lot we found easy about using MYOB Essentials. The reporting process at the end is probably our highlight.
Cons
We found MYOB Essentials cumbersome to set up and use. The support team was basically of little help. Sending files to our Accountant at the end of the tax year was a pain. MYOB Essentials is better suited to those with a deeper knowledge of accounting than what we have in our business. That is why we switched to XERO which we find much easier and more efficient to use.
Alternatives Considered
QuickBooks EnterpriseReasons for Switching to MYOB Business
We chose MYOB Essential based on their reputation as a simple inhouse accounting software solution.- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
If you know accounts, MYOB Business is for you
Reviewed on 22/12/2023
MYOB Business was generally good and could not be faulted. It does what it claims to do and does it...
MYOB Business was generally good and could not be faulted. It does what it claims to do and does it well.
Pros
Very in-depth, detailed and robust application and accounting platform for seasoned Accounts Officers, Bookkeepers and Accountants.
Cons
MYOB Business was challenging to learn and become familiar with for those not used to large digital financial applications. Some training was required.
Response from MYOB
Hey Andrew! Thank you for taking the time to share your experience. We're glad to hear that you have been unable to fault MYOB Business! Cheers, Mike.
- Industry: Supermarkets
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
MYOB Easy
Reviewed on 25/9/2023
Pros
Application layout makes it easy to navigate
Cons
The upgrade feature needs to run in the background.
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thomas Review
Reviewed on 8/7/2023
A great experience for first time accounting users.
A great experience for first time accounting users.
Pros
It's a great, easy to use product that would suit any type of business.
Cons
It's limited by that it doesn't allow multiple businesses for consolidated accounting, so it'll always lose to bigger systems.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fully Functional Software
Reviewed on 26/3/2023
Very happy with the software and introduction of new features.
Very happy with the software and introduction of new features.
Pros
It’s been around for over 20 years. Fully functional and developed software. Easy to use.
Cons
Multi currency can be improved but it’s not used often.
- Industry: Facilities Services
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Well worth the time to check it out
Reviewed on 2/6/2023
not good too complicated for a beginner like myself
not good too complicated for a beginner like myself
Pros
I used Myob for the first 6 months of my own business was way too complicated for me.
Cons
Very complicated if you are not up to date with all the terminology of accounting if not for that I would have continued to use MYOB.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
MYOB essentials before it was put on the accountright platform was excellent.
Reviewed on 10/3/2021
Mostly problems compared to the old software.
Mostly problems compared to the old software.
Pros
Payroll is ok it has some nice features on pay items but nothing the old essentials could do easily.
Cons
The list is far too long. The old essentials is excellent. All that needed to be done is have the option of reports it had be converted to excel rather than PDF. The decision to go to accountright will be fatal.
- Industry: Accounting
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 2.0 /10
MYOB review
Reviewed on 25/1/2023
It is used as a standalone reporting software for financial statements.
It is used as a standalone reporting software for financial statements.
Pros
Provides an additional option for small businesses and sole traders with limited budget resources to consider.
Cons
I find MYOB AO functions very rigid and not user friendly. For example, import function from other accounting softwares are not available.Unable to generate reports.Unable to download reports to excel.
- Industry: Civil Engineering
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Get your act together
Reviewed on 4/3/2021
works well when it does, is terrible when it doesn't with zero customer support!
works well when it does, is terrible when it doesn't with zero customer support!
Pros
Easy to use. If you have a computer, you can access everything
Cons
Glitch with reconciliation. You have to go back to the dashboard if you want to reconcile a different account (each time) have been trying to setup bank feeds for credit card for years. Have been unable to update credit card details or pay the bill for the product for 2 months. Very annoying to log into, nearly every time you have to log in two or three times before you actually log in. If you like waiting on the phone to talk to someone, only for the call to time out after 40mins or get put through to some white noise, again and again this is the company for you.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
The Updated Version is Catastrophic for a very small business
Reviewed on 26/3/2022
you wait for hours to receive help then get cut off as the wait time is so long
you wait for hours to receive help then get cut off as the wait time is so long
Pros
Not much, the old version worked perfectly, we were given an ultimatum
Cons
Undeposited funds should not be automatic, you cannot delete
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
The software is good for a small entity but once you grow and need more detail it becomes a...
Reviewed on 22/5/2017
For a small firm with limited reporting requirements it is okay but for any jobs with Work...
For a small firm with limited reporting requirements it is okay but for any jobs with Work Breakdown Structure requirements it comes up short and becomes a limiter for the company. I get very frustrated with the after sales support system. It is not customer focused and leaves you wondering why you pay for it.
Pros
Good basic internal controls so novice bookkeepers can run day to day.
Easy to install and set up.
Reasonably cheap for what you get.
Handles GST well.
Cons
Not the best for Job costings.
Payroll system ordinary serious reporting drawbacks as far as information flow to the General Ledger.
Tends to freeze in reporting production which can lock out users.
Support service is very poor, you get the feeling the staff could care less in resolving issues.
Interactive screen supports not used you have to send a file and wait for a response.
Wait time on the phone for support is very bad.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MYOB - easy to use, does what you need
Reviewed on 23/2/2021
Offers features that I need to do to manage the Company Financials. Support has been great and...
Offers features that I need to do to manage the Company Financials. Support has been great and responsive.
Pros
MYOB is intuitive for the user to use, easy to use, simple to setup, has all the features you need to manage the Company finances. Also when regulation changes it quickly incorporates those changes and explains easily how to use the feature.
Cons
MYOB can get quite slow around EOFY - needs more grunt put in place around these times for cloud hosting. There is no live chat within the application for support.
Alternatives Considered
XeroReasons for Switching to MYOB Business
Pricing and easier to use.- Industry: Veterinary
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Where's the support?
Reviewed on 4/1/2023
I would definitely not recommend this product when there are better ones on the market, such as...
I would definitely not recommend this product when there are better ones on the market, such as Xero.
Pros
It integrated with my previous payroll programme
Cons
Difficult to fix problems. Useless customer support. Currently on hold for 110 minutes and counting, and have been "first in the queue" for at least 40 minutes. Their support number is not easy to find and the wait times are unacceptable. Also, the payroll needs more steps than xero to pay staff and report to IRD.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
MYOB Review
Reviewed on 8/12/2021
Pros
Ease of use. Pricing
Easy interface
Online storage
Cons
Limited reporting and search functions
Limited customs report

- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Need to be dragged into the new century
Reviewed on 16/6/2019
We have been stuck on it - and are currently planning our migration away from it.
We have been stuck on it - and are currently planning our migration away from it.
Pros
Commonly used across small business which makes it easier to find bookkeepers who have experience in it
Cons
Needs to have a major overview from a features, functionality and user experience perspective.
Nearly no new features in 15 years.
An upgrade in technology, but delivering using out-dated tech stacks and restrictive implementation.
Not a wonder people are moving in droves to other products.

- Industry: Telecommunications
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
MYOB for Tradies
Reviewed on 30/6/2021
I had little to do with the software save reading my payslips and annual payment summary. These...
I had little to do with the software save reading my payslips and annual payment summary. These werre accurate and easy to read.
Pros
I received my payslips from the office and they were done on MYOB. They were easy to read and showed everything necessary
Cons
There was no app for my to use at the time to record timesheet activities. I had to make a google spreadsheet and email it. If I had an app then my pays would be uploaded and so less mistakes would have occurred.
- Industry: Accounting
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
MYOB Review
Reviewed on 26/8/2020
Pros
I like that it has been around for many many years, and the functionality has NEVER changed or been improved
Cons
The lack of development and modernisation of the product
Alternatives Considered
Xero- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Easy to use
Reviewed on 14/9/2018
Being in the cloud makes access to this program easy. It is user friendly and easy to navigate. ...
Being in the cloud makes access to this program easy. It is user friendly and easy to navigate. The cost did increase quite a bit over the 6 years I was using it but it is pretty relative to other accounting software available.
Pros
This program is in the cloud so it can be accessed from anywhere that has internet.
Cons
You couldn't do a recurring transaction.