Userlike

4.6 (646)
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Live chat and customer messaging for businesses of all sizes

Overall rating

4.6 /5
(646)
Value for Money
4.3/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support
4.6/5

96%
recommended this app
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646 Reviews

Christian
Christian
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quick Customer Service Plus It's FREE

Reviewed on 15/2/2017

I like that it's an option to use this resource for absolutely free. It's a useful feature and you...

I like that it's an option to use this resource for absolutely free. It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features. What is nice, is that it allows customers to leave an email for when you are not available to chat and this feature follows the customer to every webpage in a way that does not hinder the customer or website experience.

Nguyen
Nguyen
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good value for money in overall despite few instabilities in oeration

Reviewed on 7/3/2018

A good value for money, specially for small and medium size company with lots of useful features...

A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use

Pros

Very easy to use menu and dashboard. Powerful configuration, specially wording config. Chat butler is simple kind of bot but quite interesting, surprisingly at the entry-level pricing. Features like data export and chat-URL-source tracking are essentially useful to us to track down and measure digital marketing activities. Pricing is competitive given ranges of features provided. Package Team shall fit majority of small and medium business.

Cons

A capable chat bot would be useful even at a premium. Some instabilities are noted such as chat disappeared when both agent and customer were actually online, customers were shown offline message when agent was online

Ivan
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

It's looking good, but it's buggy and quite expensive

Reviewed on 9/5/2018

Pros

It's one of the best looking chats on the market.
Installation on the website is quite easy and straight forward.

Cons

Any reasonable feature is paid and payment is on the level, that you can easily consider livechat or intercom as alternative.
No application for support.

Tony
Tony
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Simple to set up and use

Reviewed on 7/11/2018

With a need to interact more closely with our site visitors, Userlike provided the answer in a...

With a need to interact more closely with our site visitors, Userlike provided the answer in a simple interface that can be installed with one line of code

Pros

The features and integration options are what made Userlike our first choice of chat app

Cons

The trial period a bit short to properly evaluate before signing up to a plan

Tom
Tom
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

New Customer Experience with Userlike

Reviewed on 21/2/2017

We wanted a quick solution for upgrading our customer experience in searching and buying products...

We wanted a quick solution for upgrading our customer experience in searching and buying products in our onlineshop. So we integrated the userlike chat system. A new great way to interact with our customers directly and get a quick response. Easy way to install and user friendly Dashboard and chatpanel.

Pros

- easy in use
- awesome dashboard

Cons

Backend possibilty to change the header Offline Chat Messages

Ruben
Ruben
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

It's amazing!

Reviewed on 6/12/2017

Pros

I like the easiness of use and integration, they have a great costumer support, and they do support start-ups!. And you can start for free, so you can use their great features: You can add push macros, so you can direct clients to the url where they can find your service; chat macros, so you can save time, and a lot of others features, so you feel like a pro. I really like them. It's a great service to get close to your customers and offer them a better service. As they feel closer to you, you have a better conversion rate, and with its build-in features you'll have a great value for money.

Romano
Romano
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Userlike Review

Reviewed on 22/2/2017

Userlike is a great onsite chat software. It is easy to implement and to use. The direct communicati...

Userlike is a great onsite chat software. It is easy to implement and to use. The direct communication with users raises our conversion rate. The service is great, we get answers within a few hours.

Pros

- Easy to use
- Top support
- Working without problems
- Clean interface

Cons

- Some special features are missing, e.g. prioritising chat partners

Logan
Logan
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use

Sale sIncreasing Chat System

Reviewed on 18/11/2015

So far we are loving our experience with Userlike. It’s easy to manage and maintain. It has greatly...

So far we are loving our experience with Userlike. It’s easy to manage and maintain. It has greatly increased our contact with our customers and makes it easy for them to ask us quick questions. Many of our chats end in sales that may not have happened without the chat program. Userlike has a great clean look to it and makes it a simple process for our customers to chat with us.

Pros

It’s great to see the url that customers are looking at during the conversation and to have the live view of what they are typing. It makes it easy to have quick responses to questions and point customers in the right direction.

Cons

There isn’t a phone app available for Userlike which would be really nice for when I’m not sitting at the computer. Their mobile site looks nice, but just not as nice as an app would be. It would also be nice to have the ability to save replies for the most common conversations.

Miquel
Miquel
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Very useful and intuitive

Reviewed on 28/12/2017

Pros

Software quality is very high. Very easy to use and integration with the web is also very simple.
The design is modern and very user-friendly. With a lot of functionalities.

Cons

Catalan as an automatic language. It also allows you to translate all the phrases, but it would be nice if you can translate everything into Catalan by default.
Integration with WhatsApp could be interesting.

Romy
Romy
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Live Chat via Website

Reviewed on 19/9/2018

Mainly Questions somebody has. If the are Looking for a specific Hotel they might have a Question...

Mainly Questions somebody has. If the are Looking for a specific Hotel they might have a Question About it. So they can send a message which we answer. Sometimes we even have requests for offers via the Chat.

Pros

It is cool to Chat live with a potential Customer. You can immediately answer their Questions.

Cons

Well, there is Nothing negative I can say. Easy to handle and self explaining

Gilbert
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

We can easily inform, help our customers. also promote sales. Decrease phone calls and emails.

Reviewed on 30/6/2017

This software let us increase our sales. We can reassure the customer and give him ultimate...

This software let us increase our sales. We can reassure the customer and give him ultimate details about the product.
We can unblock a sale that would be stuck in the purchase tunnel by giving good advices.
We can also process more faster and sometimes in real time after sale service request. This service transform also customer into caregiver and help us find bugs on our website, but also help us to improve our services.
In general phone calls and emails amount decrease seriously.

Pros

I like the chat administration panel, because it's simple to use and efficient.
I like the general new design and the pastel colors of the widget chat panel.
I like the service speed and the high level of the server availability.

Cons

Impossible to let the customer upload a file or send a file. So to overcome this issue, I use links to my Dropbox.
To my mind configuration panel is a bit messy. For example, chat behaviour set up is hidden far in the background of the software. In the other hand, a lot of useless functions are in foreground.
For instance, functions used only by big companies are always on first page. It would be clever to offer a configuration panel according the need and/or the kind of customer.

John
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

An excellent system for a small-medium sized business

Reviewed on 30/11/2017

Pros

The software is at a good price with all the necessary features required by a small to medium-sized enterprise.

Cons

Slightly clunky UI both from the back end user's perspective and also the limited range of options fr how the chat window appears on your website.

Michael
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review for userlike installation and use in an onlineshop environment

Reviewed on 26/8/2019

Userlike for me is todays best website chat for webprojects, shops or any website that needs...

Userlike for me is todays best website chat for webprojects, shops or any website that needs question and answer systems. It really helps to fill the gap between customers who actually buy a product online and which are not ably of calling in.

Pros

I really like that userlike is easy to integrate into an existing web application and offers the possibility to customize its colors so that the general feeling of the shop will not get disturbed.

Cons

It would be nice if userlike scripts would consume less bandwidth. Maybe the sourcecode coould be more optimized for mobile pagespeed.

Boris
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

very nice to use this tool, Support is very fast an easy

Reviewed on 5/7/2017

Pros

The tool works very fast. It is easy to use. When i Need help i get help . Often i talk tolk to customers, who are very happy abaut thios Option of Chat.

Cons

sometimes i lose the Connection, when a user is online(perhaps the Problem is on customer side). The warning when someone is in Chat should work better.

Tobias
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

very nice, small improvements possible

Reviewed on 3/8/2017

Better customer support

Better customer support

Pros

Easy integration, lots of functionality, helps to support me in my business, gives me a lot of insights, easy payment plan

Cons

The "hallo sie sprechen mit...." colour needs to be adjustable already in the team version. Out colour is yellow and by using that, this line is not readable. Screenshot for Operators without customer approval may be violating data privacy rules. Explanation texts are not sufficient enough. Mpre tutorials would be nice. Goals finction needs also to be more customizable e.g. my goal is 5 star ratings for chats not a site visit

Sofiane
Overall rating
  • Industry: Computer Hardware
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very intuitive and really easy to use. The features are complete and the interface very easy...

Reviewed on 19/6/2018

Many things: provide a quick response to our Clients, our Users, assist them in live, understand...

Many things: provide a quick response to our Clients, our Users, assist them in live, understand their navigation and their needs in real time etc.

Pros

The great ease to configure the widget with a possibility to customize it in Team mode. The simultaneous discussion of 10 chats per operator is very appreciated to be present all the time. The shortcuts and the information in the chat panel are very useful to optimize the discussion.

Cons

Some small ergonomic points in the chat panel (the chat window is not in full page) and the information on the right that opens automatically even if we close them. Missing the ability to recognize the Customers who are connected to their space on our shop, impossible to identify them automatically...

Ariel
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good but not intuitive

Reviewed on 6/9/2017

speed in implementation, easy way to use an API like this, a dashboard with good user interface

speed in implementation, easy way to use an API like this, a dashboard with good user interface

Pros

I liked the interface, as well as the basic and initial configuration of profile and wigets. Also the ease to apply the button in your web page.

Cons

I had a problem integrating with Facebook, since I did not find the ID app, until I noticed that it should be public. I also believe that you should be able to integrate another user that is already registered in an easier way, as well as enable some similar to owner privileges to other operator

Dona
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use

We've just started trying this product and, so far so good! Easy to use, professional, &...

Reviewed on 9/3/2018

Pros

Met our needs for an economical, professional looking live-chat. Being able to distinguish user hours based on geography is great! Easy to set-up on the various pages on our website with differing widgets per page was an unexpected surprise. The setup was quite user-friendly and intuitive.

Cons

Would be nice to establish priority on the operators. Right now it appears to be alphabetical. It would be nice to be able to establish who should be first, second, etc. per widget.

Noah
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Definitely gets the job done, but is pretty hard to navigate

Reviewed on 30/6/2017

Live chat support! Great way to talk to customers.

Live chat support! Great way to talk to customers.

Pros

I enjoy the fact that you can manage multiple chats at once, and see what other operators are doing. I also like the push notifications and integrations with HelpScout.

Cons

For some reason the character limit for the "Topic" is really short.
Way too many modals.
The "my chats" window is a pain in the butt to use. For some reason the chat you click on appears at the bottom of the screen. If you're viewing 100 chats, you have to scroll forever to view the one you clicked on. On top of that, the scrolling breaks down with this (it seems to try and auto scroll, and it gets stuck pretty often).
Again, way to many modals / scrollable elements.

simone
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Userlike is very useful to get in contact with your customers or with potential ones

Reviewed on 16/2/2018

Pros

It's very complete, with a lot of insights available and customizations. I would recommend it to every one is thinking to a chat platform for engage customer on the web site.

Cons

Nothing particular. May be at first time it's not so extremely intuitive, but it doesn't take you so long to get practiced

Verified Reviewer
Overall rating
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Th best Platform

Reviewed on 7/3/2019

Pros

It is a very valuable platform to work in a team through a chat

Cons

Nothing, it is a very valuable platform for good teamwork

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Userlike Live Chat

Reviewed on 22/2/2017

The set up looks good and is very easy to use. I wish they had a search section to look up past...

The set up looks good and is very easy to use. I wish they had a search section to look up past customer correspondences as this helps out with some customer service departments.

Pros

easy to use, organized, and retard proof.

Cons

no search history for past customer communication, sometimes notice does not update/pop up, when a chat is live.

Ken
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

It has a very good user experience

Reviewed on 8/11/2017

Pros

This software helps my website manage my customers and provide support. It provides all features a small business will ever want.

Cons

The software is sometimes slow. The documentation seems to be lacking sometimes too and the customer support is not the best.

Andre
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very Good

Reviewed on 9/5/2017

Pros

The interface is well structured and for the most part also easy to understand. A few settings are a bit more complicated than they need to be.

Cons

There were a few settings in the setup of the chat widget that we didn't find that intuitive.

Weyrich
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Forward-Thinking Chatbot made in Germany

Reviewed on 11/6/2019

We try to reduce the number of repetitive e-mails on how to cash in vouchers. The product is made...

We try to reduce the number of repetitive e-mails on how to cash in vouchers. The product is made for helping with just that.

Pros

The interface was very clean and tidy, there were many incentives to start implementing and helping to get started. Usually, that level of user experience is rather only to be seen in the U.S. But in this case, it is made in Germany - with quality made in Germany. I also liked that it combines many web chat streams so that the employee just has to open one interface. That way it is also GDPR compliant as based in Europe - also it is very good for clients who prefer servers in Germany.

Cons

The connectivity of the chatbot to the facebook chat messenger is not yet there. But I understand that it is not just "like that" as many things like GDPR and Facebook, not yet even to start with the technical details are heavy to solve.