Booker Reviews

Booker is easy to set up and very intuitive. The price is good and they have great customer service.

There are alot of features which is a good thing but it can take time to train your staff on how to use the software

All the features they supposedly offer.

No customer support, terrible training, and my staff does not feel like it’s easy to use. It takes forever to track and check people out. The reports are confusing and make no sense and their payroll is not customizable so I still have to outsource and pay more. They seem to be prompt when they’re selling you something to add cost to your service but not when you need help. And their support has no solutions or work around options.

Booker makes it easy to book clients, review accurate data, see clients shared to a membership, easily manage gift cards and online certs, easily view status changes of a membership, provide great auditing capabilities...

The customer support is extremely lacking. We also couldn’t get all the reports we needed and had to use a custom developed Stage 1 reporting system that was insanely slow. Our franchise switched systems to a MUCH inferior system due to the poor customer service. The Booker company doesn’t seem interested to work to improve the system based on the client needs. It’s got a great core but there were several bugs that would go on for years and the typical response would be a time consuming workaround, rather than addressing this issue and providing timelines.

I love that they have created many updates for this software over the last few months. It has been really nice not experiencing any lag or issues with the booking features like we were having just a few months ago. I love that you can choose how far in advance the confirmation emails are sent out and I really love that the clients can confirm the appointment through the email. Another AMAZING tool is that you can now see when a client is booking an appointment online that way you are not trying to compete with anyone online trying to book. I hated in the past where I would be booking a client at the desk and right when I went to book, it said that I was not able to. Come to find out when I refreshed the page it was because someone else had booked it online. It truly makes a huge difference with these little improvements that they made.

One thing at the moment that I am not liking about the software is that sometimes the confirmation emails do not send even when the emails box is checked, this also happens when I book re-occurring appointments for an entire year where these clients of all clients should receive all the emails. Another thing that gets frustrating from time to time is that the clients future appointments is not showing up on their account under the appropriate tab therefore some clients have not showed up for their appointment and we can't charge if they can prove they didn't see it online. I try to see if they have duplicate accounts as well but they do not. And lastly, every now and again Booker will give us booking issues while trying to book for any of our services, it will state that the appointment cannot book because no equipment is available however, I know that is not the case. That is frustrating because we have to then just create a block out on the schedule with the client's service along with their information but they don't receive any emails through the system when it is booked that way.

- Ease of use
- Mobile application
- Partnership with Frederick
- Easy to book online
- Aesthetically pleasing
- Easy access to customer service (with real people!)

There are certain limitations to the software that I don't quite endorse, and would love to have more accessibility to customize the features inherent in the system. For instance, we would love to be able to format, on our own, the infrastructure of the Administrator, Reservationist, and Staff roles to allow for certain levels of access to information. Although we have found a way to "Macguyver" the system, we'd love for there to be a more direct system for integrating digital SOAP notes, as well as intake form and profile management by the client when they log in to book an appointment. There have been other, very slight issues, which have caused some annoyance to our clients - such as the automatic CC authorization process when opening orders, or when clients are unable to cancel upcoming appointments online at their convenience (so long as it does not violate our 24-hour policy).

Dashboard Reporting, Website Integration

Zilch. It’s awesome and the customer service rules!

Ease of booking appointments in-house and on-line / Ability to customize emails / POS integration / History

(1) Elimination of the "we want you back" email that went out to those who haven't been in (Frederick is way to expensive for us!); and, (2) Elimination of the quick log-in codes, we are busy with multiple users and now there's no way to be sure who actually completed a transaction. **These were some of our most favorite features that we no longer have. We are very disappointed.** ALSO, it would be nice to have a dedicated support rep to work with, who knows how we use Booker, helps us to optimize, etc.

I love the online booking and e certificate sales. My staff has the option of viewing their schedule remotely and they also receive notifications of services which helps them know of their appointments. Clients also receive notifications which frees up my time in calling to confirm their appointments.

What I like least is when there is a glitch in the server and I am not able to book or take payments from guest.

Customer service is fantastic, and tool is very intuitive overall.

I would like more functionality to be available or integrated, like POS systems, functionality on ipads and iphones, robust loyalty program, integration with Smartwaiver.

The system is easy to learn even if you never have been in a training, is very easy to use and they have a good customer service , could be better if they have more people answering the phone but most of the times they are in contact with you in a short period of time .

We have a beauty salon and when you made the appointment is showing gaps in between the appointment so if you want to make the appointment on line is showing that we have space available and the truth is that we don't have so we need to call the client and apologize bc that space was full even if they didn't saw it , is very embarrassing that situation, but that is the only thing

This software is very easy to use for everyone who is running a Spa and Salon. Our spa receptionist like the fact that it is so user friendly for all Spa Booking purposes ,appointment scheduling to payment processing
This software offers a lot of reports to accommodate from statistics to financial reporting.

We had some issues with customer service in the beginning, but it has gotten much better now.

Ease of use can be accessed remotely by all therapists, no additional cost per therapist for use, HireFrederick program

Online booking inconsistency with picking a therapist and it not being a request vs no preference and still having to choose a therapist. Glitchiness! Slowness! Taking payment in advance opens time slot for others to book in. Feeling stuck with their credit card processing or high fees to use another one with better rates

I knew this program backwards and forward- To me it was easy to use and simple to teach new staff. Gift Card & Client look up was easy & had multiple ways to find something if you had very little info from client to go on.

The price was my biggest issue. As a massage therapist I wish it had better SOAP note section or my even a body to make charting on a client better- it is a scheduler mainly though so I don't know. Just would have been a nice added feature that other competing scheduling software had.

Appreciate how over the years Booker has been easy to use and reliable. Recently began using in conjunction with Booker and am very happy with the response to the confirmation texts.

Was told when I was deciding which software to use that Booker would integrate with Quickbooks and my data could be transferred everyday. Was not told that it was only a daily total that would transfer and after much work setting up all patients and POI we realized it would net be possible for us to use the POI. We now only use the appointment portion.

Easy booking, and has improved over the years
Backend booking/rebooking is quick
Lots of customization with system settings
Little downtime, but recently some issues with payments and texts (MindBody taking over?)
Easy scheduling of employees
Integrates well with hireFrederick.com

Owned by MindBody. I ran from MindBody years ago, and now they bought Booker...
New pricing tiers available on July 1st, 2018, but currently secret?
Cost for API access is extremely high, must be on the top tier.
MailChimp limited on API which forces use with HireFrederick

I love how the software is able to tie so many different factors into one system, customers-credit cards-scheduling. Employees-schedules-payroll and more...

I wish that the notifications were a bit more customizable. I also wish that the software was a bit more intuitive regarding repeating series and the rooms that the appointments are placed in, but I'm not sure if that is a possibility.

Really like the feature of using an app on my phone. I can see at a glance what is the schedule and run dashboard reports at any given time.

Sometimes, or in some features, when you save something, it is permanent, and you can't un-do it. Or sometimes, on the opposite end, you can't tell if something was saved.

Booker is a full and complete business solution for service companies. As the owner, I was inundated with so many software to choose from. A couple of my staff has used Booker and recommended it as viable. We went with it and trusted it would work. We didn't spend time with testing or sandboxing the software. We just went live as time we so short. It has really stood up to the needs we had. I'd say without it, we would not be performing like we are. It handles appointment schedules and follow-ups really well. It integrates fantastically with Clover as a total POS solution. It gives excellent reports. And the as on Frederick is invaluable. The smart marketing and integrated online booking is really well thought out. We are up and running with online gift certificates and online appointment booking. And setting up offers like packages was easy and very well designed. As a new business owner with no prior knowledge of Booker I can say is be lost without it.

Booker is one of the more intuitive to use softwares on the market, and I've used them all. It is easy to find your way around even without training which makes it great for new employees still learning

It's constantly broken, ESPECIALLY for enterprise level clients that have 'Brand' accounts with multiple locations. Their outage record is deplorable and now that theyve been bought out by MindBody Online, they've made themselves the highest price product on the market by a HUGE margin with nothing to back it up. We have signed contract pricing with booker and they are now refusing to honor it after the acquisition. Customers all just got hit with HUGE new bills, are pissed, and are leaving in droves. Us included and we are taking all of our locations. Bye Booker. Dumb move.

More robust than we really need, but the combination of POS and online booking works for us. Also, like the integration with SpaFinder gift cards.

There is a lot it does that I have never tested because we are a booth rental salon and don't use the employment section (payroll, etc.)

I own a salon and the customers have gotten used to booking online and always tell us how easy it is for them. It really works well, and then we aren't having to interrupt our work to answer as many phone calls!

I liked it better when we were notified every time an appointment was made. They switched it to only notifying us if the appointment is for the same day or the next day.

Easy to use, user friendly. Great to be able to log in remotely

System errors, freezing and going down

easy to use

need a section for confirmation call : Left message , No answer, ( Confirmed already there)

It is easy to use and has lots of nice features. The system allows us to store patient preferences and add notes to each appointment which is very helpful!

Often runs slow and needs frequent updates. It is sometimes a process to move appointments because the "room assigned is already in use"