Dynamics 365 Reviews

Dynamics 365 is all in one package. Dynamic 365 has everything you need and more

The price was very steep in the beginning.

It looks like it might integrate well with quite a lot of other areas of the business.

Not very intuitive, slow response. Takes a lot of time to get it working in such a way that you can find it useful.

I use it for our customer relations experience. I am very happy

Sometimes it slows down. When I want to pull a report

It is highly interactive as a customer service tool.

So far, I have not noticed anything about the app that I don't like.

Dynamics is a great CRM option. It's highly customisable and capable of running complex processes and storing huge amounts of data.

Since it is so big and has so much potential, it can be quite difficult to maintain, and support options are very expensive.

The ability to use everything in one spot.

The synching sometimes was off and made it different to find my saved stuff.

Easy to work and available without any frizzing.

I can not find any cons about it so far.

I find that it's very flexible and it offers a wide range of customizable applications, integrations and additional modules.

I would say one con is the cost and the initial setup and ongoing subscription fees can be expensive especially for small business company.

Without this, we cannot do any work in office work.

Sometimes the performance goes wrong, otherwise, all is good.

What I liked about it was that it was very easy to customize. All you need to do is look for the "..." button, and nearly anything and everything can be changed.

The flow wasn't ideal, and you had to use Dynamics 365 Business Central to create quotes or invoices. Salesforce has everything all together in one system and is SO much easier. The dashboard was very average and was one of few things I couldn't customize.

Dynamics 365 has valid and focused operational options, and this resolves all the business demands.
Dynamics 365 has a significant customer support players, and this resolves challenges that occur.

Dynamics 365 is timely, with no operational defect from the vendor.

As the administrator, I appreciate that Dynamics resembles the other Office 365 products by way of administration, UI, and UX.

I don't feel that Dynamics is the best CRM solution out there by any means. Microsoft is not a CRM provider; they just offer a CRM solution. If given the choice, I would go with a CRM from a provider that specializes in CRM software. Dynamics does not have the capabilities or functionality we need at my organization, but we chose it because it is a Microsoft product and integrates well with other Microsoft products. That being said, the user experience and admin experience are both lacking, and I would not recommend this product to others looking for a robust CRM.

It enjoys innovation and organization using the latest artificial intelligence method's

still now don’t have many negatives, just the lack of quick communication with customer service

Dynamics 365 is built on Microsoft's trusted and secure Azure cloud platform, providing robust security features and compliance certifications to protect sensitive business data and ensure regulatory compliance.

Storing sensitive business data in the cloud may raise concerns about data security and privacy. Organizations need to ensure that appropriate measures are in place to protect their data and comply with relevant regulations and standards.

I like Dynamics 365 for its comprehensive suite of business applications that seamlessly integrate to streamline operations, enhance customer relationships, and drive business growth.

One potential downside of Dynamics 365 could be the complexity of implementation and customization, which may require significant expertise and resources, particularly for smaller businesses.

Easy to use and value of money. The startup organisation easily buy it.

Easy to use, 365 degree function. We can use dynamic 365 for overall activities of organisation

Dynamics 365 is a great tool, in-fact one of the best tool I’ve used for Customer Relation Management. The best part is its case system or external and internal cases and its integration to outlook emails.

It cannot be operated in 2 windows. Everything should be in one window. You cannot login to two windows at a time.

It's user friendly attitude. I use daily.

Nothing as of now is which I least liked it.