Carbonite Reviews

One of the best features of this software is the ease of use. Upon setup, it walks you through the entire process. Doesn't get any easier than that. I've used this software for several years and during that time had on two occasions lost a hard drive and all the data on it. Thankfully Carbonite was there to restore.

I've used Carbonite for several years and honestly don't have any negatives for this program. It just works!

Once setup it is hands off and if you need to do a restore it is easy to do.

For us it just worked. We have not had any issues taking backups. We then use carbonite to restore to new systems as we rotate out hardware

I found nothing positive about this software. Software was not as user friendly as the backup company Carbonite bought out. Sorry I kept with it but also shocked to see their deletion policy.

Carbonite has a 30 day policy to delete all data and is not recoverable if your subscription laps. Unfortunately my computers had to be reimaged due to malware, my credit card was compromised and I was just starting over when I found out Carbonite had deleted my data 5 days before. I had one email that stated my subscription had expired because my Credit card had changed. I didn' see it as I was caught up getting everything back on line. But my real problem with carbonite is this 30 day policy of wiping my backups off the server when you have been a customer for years. I totally was confident my data would be there. About 20 years of data was wiped out .I talked to a manager and she said that it is industry standard practice. I checked with several backup companies and none of them were definitely more reasonable. In most they were still recoverable. I didn't expect this type of service. Things happen unexpectedly and you would like to think the company you trusted your data with would have some archive. computers are being hacked every day and a company that cant hold on to your data during replacements etc is not customer friendly and not standing behind what they promise. By the way this company bought out my past backup company I had for years that definitely did not have a policy like this one. Go look for their policy. You will be frustrated finding it. But its been my pleasure to hear that multiple times as their excuse. I hope [SENSITIVE CONTENT] sees this review

We've used Carbonite in our office for years. We recently upgraded to a higher package, and I enjoy the ease of use. Carbonite backs up our files in the background and gives me peace of mind, in case of a catastrophic loss of data.

Can slow down the use of the computer sometimes. Especially if trying to delete a file that is being backed up at the time.

You can backup your server and desktops using the locally installed software. You have great control over what and when everything is backed up.

When I needed to do a full server restore, it would have taken days to restore. I contacted Carbonite which sent me a hard drive with our backup on it, which save me many hours.

The fact that Carbonite runs in the background and ensures my files are always backed up is great. Once it is setup, you do not have to do anything with 95% of your data.

It would be nice to have it automatically backup all file sizes - without going to specific large files to add them.

Carbonite provides a relatively inexpensive and seemingly feature-rich DIY solution for offsite backups. I appreciate being able to set policies for different user types, the ability to download partial or full user backups from the cloud, and being able to give end-users access to their documents on mobile devices via the Carbonite app.

At times, I find the Carbonite Server UI to be confusing and slow. The way that backup sets are configured and managed just isn't very clear to me. Additionally, when viewing the server backup history from the online control panel, more ways to search / filter the backup history by server, status, etc. would be appreciated.

Easy setup, easy upgrades. Product is easy to navigate. It's file icon feature easily lets you see what has or hasn't been backed up.

Pricing structure has recently changed, not offering previous plan. Pricing model has increased without offering explanation of what current plan covered.

I use this product on my personal and business machine. If my computer were to die, I can easily recover everything

I like it, it works great. I have recovered files myself with no assistance

This product is great for backing up areas of my computer that OneDrive doesn't. It will get my whole C drive, desktop, profile folder, whatever I need, instead of just my documents.

Nothing really, it does everything I need and closes a simple gap not covered by another product. Great!

Carbonite was one of the first cloud backup services available. For an annual fee (which can be renewed for up to three years at a time), you can have all your files uploaded to a secure server. All files are encrypted and stored safely until you need them again. Carbonite constantly checks your system for new files and updates the backup as needed.

Carbonite also has an option to back up your entire system--not just document files.

The best selling point is that your files are encrypted before they leave your system.

Carbonite is a bit on the expensive side, when you consider that there are less expensive options available for simple (unencrypted) cloud services. Also, restoring a backup from Carbonite can take many days because of the encryption/decryption process. Unless you absolutely need a system backup, use another service for cloud storage.

It offers an additional back up source for me at a reasonable cost. I am a belt and suspenders type of person so I want multiple back ups of everything I do. This provides me with an easy way to have an extra backup source.

I looked into using this program as my main back up software but when you start looking at the server version it can get expensive in a hurry.

It was installed and configured by the previous admin, that's it.Honestly there is nothing positive about this software.

Horrible user setup,
Bad server support,
Software required daily administration to keep users up to date.
Customer service was terrible. No matter what the reason for contact tech support they could not resolve even basic errors.
Server support would bloat our data backup and would not release expired backups.
Unable to restore ANY user files no matter the user backup size.
The software/ company cost me over 300gb of lost data due to failed server backups.
The final straw was when they had a security breech and sent all users an email "click on this link to reset your password" What happened, as I was told a senior executive decided to blow out ALL customer access passwords and send this email to reset. Oh, and let's not forget that this little blowup allowed you to use the SAME password that just got dumped.

If I were in need, I think this back up could be a lifesaver. Thankfully, I have never been in that situation. I also like that it is automatic.

I get e-mails very frequently that my backups are not working. It is frustrating to pay for something that is not actually serving its' purpose. Also was unaware I set up an auto-renew. Went to cancel, and found out I just recently paid for a year.

I've used Cabonite in the past and had a good experience. It was a reliable way to backup my laptop and served as a way to have remote access to my documents, files and pictures.

Carbonite caused my MacBook Pro to constantly run which made it get very hot to the touch. After a few weeks of identifying the issue, I uninstalled it and called support. They talked me through reinstalling it. The same issue happened and they were not able to fix it. After many hours invested in trying to make it work right, it just didn't work on my laptop for some reason. They refused to refund my money. I was a repeat customer, but am not a fan.

- You can back up an unlimited amount of photos, music, and files.
- You can easily see what files are included in the backup, and easily add more files.
- Backup is continuous, you don't have to check it or worry about it.
- Overall a good backup solution. I have not had any problems or errors.

- It takes forever to retrieve your files. I am restoring files from my old computer to my new one. It has been going for about three WEEKS and it is now at 83%. However, if I needed one particular file right away, I could search for and download that one sooner.

Carbonite was my safety net when my system crashed. I have created a LOT of marketing material over time and it is imperative to have a backup system. I was able to find the files I needed and load them back. Their phone line customer service was also top-notch the one time I called. They were professional and helpful and had me up and running quickly.

The main detriment is that if you have a lot of large files it will take you a long time even with fast upload speed to get your files loaded back.

Been using it at home for years. Very reasonably priced. I love that it can run automatically during the specified hours so I don't have to worry about it using bandwidth. Files are then available to other devices.

Video files are not automatic. You have to specify to back up each one, or a bunch at a time, but it's not as automatic as other file types. So, every once in a while, I search file type: video, select all, and make sure they're all being backed up. Interface for getting files from the cloud is a little slow and clunky.

After losing all my files on an external hard drive, I switched to Carbonite. It automatically backs up my computer files daily. I can access them online and download them on any computer. If in the event my computer crashes, I can download all my files to my new computer.

It didn't back up all my videos. Not sure why it may have been my subscription. But I lost several video files.

- This is an application which helps us to keep a backup of all our servers daily
- This application is very easy to setup and access.
- This application is very efficient is storing and retrieving data files without any issues.

- the pricing can be more affordable in pricing
- this application can have more features to handle more use cases.
- this application can be more optimized on UI

Easy to use, with strong encryption and security.

Limitations on what types can be updated. Single-device. Limited versioning.