Square Point of Sale Reviews

It allows us to take card payments for any amount using the app when a customer doesn't have cash instead of the risk of taking a check.

The processing fees are competitive with other services such as PayPal but still high and cut into our profits.

I mostly take a tablet to my shows so I can sell merchandise. I enjoy the interaction with patrons and collect money and contracts. You can even purchase card readers and square register.

There is alot programs that work the same way like paypal or stripes. So, it is, mostly, preferance.

Easy to set up online. And easy for out users to navigate.

Customer service and human contact was not good.

I like squares usability in the go and their easybto use payment platform

I don't like how long it takes customer support to get in touch with you

Square Point of Sale is very user friendly! I am a first time small business owner and I chose to use Square Point of Sale to process my payments and I am very happy with my choice. Not knowing much about how online payments are processed, the setting up and usage of Square Point of Sale was overall intuitive and a well guided process. The fee associated with using this software is very reasonable and is minimal compared to other softwares. Another feature on top of the software that I really enjoyed was the inclusion of sales reports, feedback from customers and other bonus features such as management on different things. Whenever I need to add the information of a customer, I find it is very easy and time saving process. When I have returning customers, Square Point of Sale remembers their information and I don't need to ask for the card number again.

The one thing I hope Square Point of Sale can improve on is preventing any glitches. I've encountered 2 glitches which were not damaging in anyway but it would be nice if the app was glitch free. Other than this, I don't have anything negative to say.

Square point of sale has a number of payment methods like credit cards, debit cards and mobile payments. Provides analytics and reports too.

Not suitable for large businesses. Pricing increases when there is a large number of transactions.

SUPER simple to set up the POS system. We love that you don't have to pay a monthly subscription for the services. AND, we can integrate Square with our job management system and keep better track of our expenses and invoices. Being able to manage everything from an online portal is an amazing feature.

I think being able to tack on the surcharge for card payments to the total for each customer to pay, automatically would be a huge help!

The ease of access and incredibly easy setup makes it a great POS system for businesses big and small. Especially with the various ways to pay and make payments to allow more customers to make purchases.

The occasional maintenance was not convenient. Nor was the bugs that would occur after updates

Intuitive ease of use and flexibility for different working environments.

I have had no complaints about the product

Everything free. No extra pendants to receive all the apps benefits are amazing too me. This is my go to

I feel the only thing is it’s not easy selling having to manually put every item in it’s very time consuming

Square was really easy to set up and use. It has a lot of great features like analytics, sales reports, manual credit card entry, and more. It's also really easy to set up and edit your menu. The fees that Square takes on credit card payments are not high and are very reasonable. Square is also excellent for on-the-go sales and is very portable. It's easy to take to different venues and events.

I encountered a lot of problems with Square. I was mainly using it to sell goods at my local farmer's market. Often after swiping a customer's credit card Square would be stuck with the loading symbol and the transaction would never go through. There were many times I had to shut down the app and reopen and ask the customer to swipe again with another credit card. There have been times where the customer was charged twice and times where the customer was never charged at all! It was very disappointing encountering these setbacks while I have a limited time to sell at the farmer's market. There were also times where it appeared that the sale went through and then later after checking my sales reports I could see that several transactions were missing and I was never paid. I also tried Square on multiple devices but the problems persisted.

This software is so EASY to use. Literally it’s a no brainer. I have used this app in conjunction with StylieOne which was an appointment scheduling app and it made collecting payments from my clients so simple. I love the sales and transaction reports that I have access to because it makes my life easier come tax time. Also this app sends you daily sales reports to your email. The equipment to use with the app is inexpensive.

There aren’t any cons to the service. Honestly it’s a great service all around. I can’t see how anyone would be disappointed.

It operates just like your mind works. It is so logical. It was so simple to upload my inventory and customer data.

No option for another color system. The white color sticks out like a sore thumb. Otherwise, I would say they nailed it.

Being able to quickly add a client on the fly, either manually or "from address book", taking a credit card payment, and storing the card in the client file is so simple, quick, and easy.Then, any additional charges to the same client can for a very small "additional percentage" amount be charged to the card now on file, saving the client the hassle of having to pull out the card every time.

Would like to be able to add "standard service fees", such as a "processing fee", "fuel surcharge", and others, in the same way one can add various taxes. Right now, I am doing it in the "taxes" section, which is not ideal, but it can be done with that workaround.

The most important aspect of Square Point of Sale is the ability to set up monthly, quarterly, and annual recurring invoices. Its shocking other solutions don't offer this, or only offer it at VERY high levels of monthly investment. This is a user-friendly solution for my business and is easy to understand, set up, and get rolling right "out of the box."

The address book makes it a bit tough to set up the clients as a business, it's a bit more geared to selling to consumers. But I've been able to create a workaround to make it work for me (business name in one of the name fields). I also really would like to integrate Square better with QuickBooks but I think QB is the problem - QB is notoriously difficult to work with (VERY difficult!).

This is portable and accessible from anywhere. I also like that I can send invoices, schedule a time for it to send and set up reminders to the client!

On the initial setup, my profession was not setup up properly so I was not able to accept HSA or FSA credit cards. It was because there was no option for me as an alternative healthcare provider. Customer service helped me and my issue was fixed!!

I love how easy and fast it was to set up and link into my website. Square gave me the exact dimensions my photo(s) needed to be for the custom branded E-cards for the Square point of sale. In addition, my main reason for choosing Square Point of Sale for my online gift card sales was that there is no monthly fee to offer the E-cards, my company only pay for processing sales.

Square Point of Sale continues to improve the software for the E- gift cards, however I wish the system would notify me, the owner, when a customer has purchased a gift card. Customers would bring in their digital gift cards for services and since Square Point of Sale did not integrated into our booking software & our company did not realize the card had been purchased staff would have to search to find the purchased card. I wish the gift card sales and the reporting of the gift card sales was more streamlined.

Square POS was very easy to set up. The first card reader you receive (a simple plug in to an iPad or iPhone) was free. We created an account online, attached a bank account, and created a menu of items/services we provide. Then we simply chose photos for each service or product category so that it looks nicer in the app for our employees. The result was a very simple set up and a very clean looking POS.
What's also nice is that Square POS is good at being able to refund patients if something was charged incorrectly. They also get receipts if they choose to via text message or email.
Changing the prices and adding or deleting items on the service/products you sell is quite easy. You simply log in to the website and make changes. Also, you can turn in options such as giving customers a choice to tip or not.
For being an office that used to take cash only, choosing Square POS was the way to go in entering the world of credit cards. We have no regrets and have no had problems. The correct amount of $$ we received (minus 2.75% of every transaction) gets deposited into our account every week. And we no longer have to hire a collections agency to go after those who don't have cash or mail in checks because they will simply pay through credit card now.

Square does take 2.75% of your transaction each time. You can find cheaper alternatives, but not with the ease of set up and use that comes with Square. The bigger con about Square POS is that if you have take a payment over the phone and manually type in their credit card information instead of typing it, they charge extra at 3.5% of the transaction.
Also, the first card reader they send you is a simple swiper, but we found that it didn't always work well. Most cards these days have chips, and if you want a good and safer reading you'll want to purchase the Chip reader at $49. We don't regret the purchase though.
Lastly, if you are a restaurant and choose to include the option to allow customers to tip, know that square takes 2.75% of your ENTIRE transaction (including the tip your customers add).

My first experience with Square Point of Sale was a couple years back as a Receptionist in a Fitness Facility. On a daily basis, we used Square Point of Sale whether it was to buy merchandise, memberships, snacks or sign up for special workshops. What I particularly loved most about Square Point of Sale was its easiness to use and software platform. We could receive payments from the company cellphone, iPad or computer depending what was available at the time. The platform was consistent on all three devices and just as easy to use on all of them as well.
In later years, as I opened my own Health and Wellness business, I went straight to Square Point of Sale as my main way of receiving payments. It has been an excellent tool and is always up to date. What I also like the most is how quick it is and easy to receive payments and it accepts most credit cards.

Square Point of Sale is excellent for receiving payments and I don't have any negative experience with the platform. The only thing I wish would be that the analytics and reports that I receive for all payments and invoices would be easier to read. I have a bit of trouble understanding them. Other than that, overall great platform.

Pros are definitely the ease you have with your online Transactions. They Mail you the Square reader for your ipad or mobile device and the installation is pretty easy, or if you're not lucky enough to have a tech person for a friend then you can easily contact Square to have them walk you thru set up. I have to say, having and feeling the security that you have with square regarding your online transactions is one of the most important Pros for sure. The ease of organizing your inventory is a huge Pro, as well as having your inventory being updated automatically. You get notifications via the app as well as thru your email regarding every transaction, with the total amount of sale after their fee. You get a monthly update of sales. Along with stats of average sales per hour, per day, and more, which is super helpful and helps you with forecasting best sellers and busiest times of the year.

Con is the Square Mobile reader is pretty easy to lose, so when you first start definitely order more than one reader!

I liked that it was a convenient way to accept payments anywhere via my mobile cell phone through the Square App.

I didn't like that customers couldn't make a payment directly from their phone & that Square charges a higher fee to manually enter a credit card. There was a glitch with square that kept showing a different totals than what was entered $82.00 it showed $82.03. The customer said run it with the .03. Then the next day LESS THAN 24 hours later I saw the deposit total from Square to our bank account and it was a lot more than it should have been. I looked up transactions and saw where 2 customers were highly over charged. (1) I entered $52.00 but Square deducted $520.09 from the customers card, (2nd) I entered $53.00 but Square deducted $530.06. I immediately looked through their website to see if I could refund the difference but had no way of doing so through the website. I was able to refund the difference through their Square App. That was done maybe 15 hours later I refunded the difference and sent screen shots of the refunds to the 2 customers. Two days later one of the girls said the refund hadn't processed. What seemed like 30 minutes or longer looking through their website for a phone number - called to speak to someone and was on hold for 30 min. or longer to get someone. This person didn't seem to care that I refunded these customer's accts. 15 hours or less from the transactions took place. He said it would take 7 to 10 business days to refund their accts. That was large amounts of money for someone to wait a week when it was caught 15 hours or less.

We use it daily for invoicing or POS sales. It is very convenient to swipe a card or send someone an invoice in seconds. I wish reporting was a little more detailed, but other than that, we are very happy with it.

Reporting is limited, you can get to an itemized list but I feel that you have to try hard for it. Also, I'd like to be able to send the same invoice to two different emails, it can happen through mirroring, but it is not my preferable way for doing so.

I love Square and have been a loyal user of Square POS & Square payments. For starters, Square is what helped pave the path for me to be able to launch my clothing / apparel business outside of Etsy. I wanted to launch my own site, have independence away from online marketplaces, and have control over my payments, sales, invoices, etc., and Square is what gave me this opportunity. I am able to do everything within the app, whether it is in-person sales or online. Online, I was able to connect Square with their website service (Weebly), which mean my payments & sales go directly to my Square account.

These are the main pros for me with using Square:
-Good processing fees
-Free Square reader was provided to me (plugs into my iPhone and uses Bluetooth) for in-person sales; allows me to work pop-up shop shows
-Instant transfers to my bank; this was SUPER critical to me since I work in a made-to-order apparel business. I need to have funds instantly for fabric purchases, supplies, shipping supplies, etc.
-Quick invoicing
-Ability to organize customer info and customer data
-Ability to order gift cards for my shop directly through Square

I have no cons; Square has been my go-to payment processing software and I will not switch in the future.

I love everything about Square! I use square for point of sale, online ordering, invoicing, and appointments! This product is simply amazing and helps me be more efficient in business each day! I love how easy it is to use. I love how all of the other parts like invoicing, appointments, etc all links back to one account keeping everything in order. I can’t even imagine doing business without square.

I do not have any cons. I do see that the pricing of tiers for using Square Appointments is increasing in a few months. I am prepared for this change so it’s not a big deal. Honestly, square helps so much with proficiency, I do not mind paying the extra for services!

It's easy to get setup and easy to use. The user interface is extremely simple and clutter free so that's a big deal when using it, especially for those that aren't very tech-savvy.

Where do I start? The Analytics are extremely limited and don't give us anywhere near the level of detail we desire. Without proper Analytics, we can't keep our finger on the pulse of the business. The mobile access is a pain in the butt to use as it's often unresponsive and doesn't have the user friendliness that it should.