Gusto Reviews

It simple to use and does everything we need to run the primary administrative tasks for our business.

The HSA feature did not move over seamlessly from Zenefits and is more expensive for a small team to have and the 401k option has been a bit of work to get moved over.

Benefits to using Gusto:- Ease of use, both for employer and employees.- Employees can clock in and clock out using an app on their smartphone. My employees comment on how much they like this compared to other time tracking systems they have used as past employers.- I was able to easily connect my CPA in with Gusto so he can monitor tax and accounting items.- Gusto automates the employee onboarding process, making the whole process a lot easier than it would otherwise be.- Bottom line: the product works well, is intuitive to use, and is efficient.

Gusto's ability to work seamlessly with 401k contributions is limited. I have to manually send our financial advisor the 401k contribution information for employee elective deferrals. Not the end of the world and certainly not a deal-killer, but it is a mild inconvenience.

The customer service team were quick to help get us set up and were very informative about the different features of Gusto.

It cannot be connected to our current timeclock but that has not impacted us much.

Links well with benefit providersCheap, about 75% cost of ADP

Customer service goes home at 4pm (will hang up on a call at 3:59pm)No flexibility for payroll professionals to override period dates/pay increasesMost of the customer support (return call requested) do not speak English as first language which has caused serious communication issues and incorrect resolutionsEmail re tax issues is never resolved beyond the acknowledgement of receipt of the email.

It has a user friendly interface and has an affordable price.it can easily integrate with other tools.

It has limited customization and reporting capabilities and also limited scalability.

This software has been of great importance for our business in managing payroll as well as other HR services. We implemented this software as we hit 9 employees as we were having issues relating to payroll receiving several complaints from our employees. The complaints have reduced drastically as soon as we implemented Gusto, which hence resulted in time as well as cost savings as well as more satisfied employees.

There can be some improvements made to leave management as sometimes it is difficult to navigate through the software especially when the leave is of less than a day.

I liked the fact that there are so many merchants to choose from!

There are no dislikes about Guusto. I liked every thing about it.

I love how easy it is to use, especially getting paid and requesting time off.

I don't have any feature that I don't like about Gusto.

We love making our employees feel valued, and ew use Gusto to send out incentives and bonuses as it is very easy to manage.

Making sure the emails are not placed in the spam folder was somewhat an annoyance as our inboxes have rather strict rules for gift cards.

Gusto is very user friendly. Anybody who knows how to use email can use gusto

There is nothing I don't like about this product.

Auto-sync and tax payments are the best features of the product that go above other products. Gusto will file the taxes for you, will send corrections if need be, and keeps track of all of that for your ease of mind. Their customer service team is above reproach, always willing to look into a problem and resolve it as soon as possible.

This is nitpicky, but the layout of the website often changes slightly. It would be nice if there was more consistency in the format. But the tool itself is above reproach.

Setting up the company is a breeze. It walks you through every step to help make sure you have all the information correct. It'll even show you how to get state and local tax numbers, if needed.
Setting up employees is even easier! All you need is the employees name, pay rate, and email! How crazy is that. After you enter that information, and email gets sent to the new employee to fill out all their paperwork online. Remember though to get their i-9 forms, because once they are done filling out their paperwork, you'll need to verify their i-9 docs, but it's way too easy!! Haha.
Let's run payroll. Well, if it's the same each time, you can have it set up to go auto. Set it and forget it! If not, again, they make it easy. Click run payoll. Enter the times for your employees, days off, yada yada, and then submit. If you need to make a change to an employee while running payroll, just click on their name and it pulls them up for editing.
Gusto submits all tax payments and reports too. Even submits child support!

One time deductions. I would love to see that feature. As for now, you have to create a deduction on the employee screen, then go back to the process payroll screen. I wish it could be added to the other more detailed pay options.

-It's web based
-one login for staff for access to all clients.
-MFA ability for each login
-ability to control which clietns assigned to which login.
- like other payroll engines, it does automatic paymetns (immediately) and automatic filings
- multiple reports available, quarterly/monthly/yearly, etc.
- tracks PTO, SIck, and auto generates if needed,
- great integration with Tsheets for time clock

There is no ONE consolidated report for all clients on a custom period.

EG, if I wanted a 1st quarter payroll report, with selected clients on each row of the report, and the columns having the headings for say, different data points like "gross payroll, net pay, 401K deferred, 401K roth, IL state tax paid, 941 done?" then that style of report is ONLY available if you pull that report down client by client, NOT for all clients or selected clients as a consolidated report.

Email alerts are not there for specific things, like if a client exceeds a payrol amount or if a large net reimbursement check is done.

There is NO mobile app.

There is NO standard custom 401K year end "Annual census" report which ties in all the data points for a 5500 filing.

Gusto also competes with providers for health insurance and 401K. Financial advisors like me only want Gusto to do the payroll part, not compete with us on the benefits part.

Gusto is great for it's payroll and benefits platform. They do exactly as they say they are going to do and take care of all tax liabilities on time, with no concern of being wrong or late.

Their customer service is terrible. You typically get a representative that tells you the same thing that is in their knowledge base and then can't escalate you to talk to someone actually knowledgeable but can request a call back. The call backs don't happen and you receive an email, which typically doesn't answer your question because the initial representative didn't pass along the information correctly.

Gusto's self-onboarding and employee communication is leaps and bounds ahead of their competition, as is their clean, user-friendly interface.

Customer service has been struggling recently. There should be a way to have a salary that doesn't change when the hours are changed. The other downside is that if there is an error, you have to void the entire payroll. An option to void a single check would be a great improvement.

I use Gusto for my clients as well as for our own company. I find it very user friendly, especially for my tech-phobic clients. I also like their tech support. They are easy to reach by phone, chat or email and the technicians are very patient.

The import mapping. This is the only reason I wouldn't give 5 stars. When the payroll is simple, the mapping is fine but for more complicated payrolls, the mapping is a nightmare.
Also, that it imports to Xero as a bill. Clients find it really difficult to grasp how to work with this. In their mind payroll has already been "paid" so when they see it show up as an unpaid bill, they get confused or worried that their employees didn't get paid.

I love how easy it is for my employees to see their paycheck stubs, get their tax documents, and even do a early cash out option if they need a little extra money before payday. They have recently introduced time tracking, which solved another issue I had with keeping track of everyone's hours in another product.

I don't have many cons regarding Gusto. So far it has met all my needs flawlessly. The one con I would say is that the insurance process could be a little less confusing.

I love the clean, simple, modern, easy to use user interface and user experience - for both the admin and employees in Gusto. It feels robust and relevant, not clunky and convoluted like many other outdated, expensive systems.

I do wish there were some more integrations, and/or that the present integrations were slightly more robust.

This was exactly what we needed for our small company that just needed basic payroll. There is more functionality should we ever need it but the basic set up is a great price and covers our payroll needs.

There really are no downsides. The service is great at reminding to submit payroll and giving exact numbers to expect before submitting.

Onboarding employees and contractors is incredibly intuitive and simple through Gusto. Along with extending a position offer, I'd submit basic information about the new hire to Gusto and they would take care of collecting their direct deposit info and getting W4s, I9s, and other onboarding documents completed.

Payroll processing was a breeze through the system, allowing quick approvals of hours for non FTE and summary totals of total payroll and total benefits before running. You can't miss payroll without trying, either- there are timely reminders of when approvals are due, including when payroll dates were off the regular schedule because of holidays, etc. During tax time, Gusto generated W2s and 1099s that we could review quickly and send out.

Gusto especially shined during Covid-19 when SBA loans were being issued. They created a feature that would walk you, the business owner, through the process and help you apply for loan forgiveness with all backing data.

Finally, customer service and access to information is a top feature. As someone without an HR background and on a small team, our Gusto rep became my go-to source.

I was extremely happy with Gusto and didn't experience any pain points.

It’s pretty and does the absolute basics without issue. Honestly all anyone likes about Gusto is “it’s pretty” cause it’s so much worse than competitors in every single other way.

Gusto is like a wedding planner who has 10 Instagramable wedding packages you can select from. If you want something pretty and basic with no customizations, you’ll love her.

The problem comes when you want to have more bridesmaids than usual, to choose a wedding venue she’s never worked with, book a caterer a week earlier than she typically does, or incorporate religious traditions she’s unfamiliar with. Unfortunately, she totally freaks out and has NO IDEA how to handle them or who to even ask for help. She’ll try, but turn it into such a mess you’ll wish you never started working with her at all.

Gusto is this wedding planner. It’s “pretty” and does the very simple things without issue, but there can’t be too many businesses who actually care about all aspects of HR that don’t have regret somewhere down the line. After all, most people want to do something that’s even slightly not cookie cutter, and Gusto breaks horribly, especially including it’s customer service.

Gusto is the perfect tool for payroll and deductions, talk of error free tool, easy to use and very user friendly interface, I am forever grateful for coming across Gusto, literraly saved my life. Its fisrt and very easy to figure out how it works. The new hire paperwork is all taken care of by Gusto. Everything is available in one location, how cool is that! The selfservice aspect just blows my mind, we rarely need to get customer service involved. Also when we do need them wich is not often they are always ready to assist, very knowlegeable and into details, we are always left contented and always feel appreciated. Sometimes we have contractors in our company and we use Gusto to pay them, pay taxes and also provide employees benefits like paid overtime etc. The software is fairly priced, even startup companies can afford. Reporting is easy with Gusto, who doesnt like that, we can all agree reporting is usually boring but with Gusto, reporting is a breeze

No dislikes, I honestly love it from deep down my heart, my refferals are happy too. Well done Team Gusto

We have been with Gusto for a long time now and find it to be easy and intuitive to use. Employees are able to log in and access their information. Gusto is constantly adding new features and now allows for time tracking by project which is a feature offered by several of their competitors. It is possible to assign managers to approve employee hours without making them a full admin with access to salary info.

It is not possible to assign managers to contractors to approve hours which would be helpful. Also, they are experiencing severe growing pains. In the beginning, Gusto support was excellent, however, the response time has gone way up in recent months. They are currently taking 2-3 weeks to respond to many support questions. This is very frustrating and I have clients who have incurred state tax penalties while waiting on Gusto to reply. Their reps are not as knowledgeable as they were earlier either, probably due to having to increase their team so quickly.

Payroll runs seamlessly. Very happy with pyroll, reporting.

I would say these are not cons, but things i would like to see. I would like to see the onboarding process integrate with a background check company and a drug screening company. That would be really nice. I would also like to be able to genreate a handbook or a summary of benefits. Often times when hiring, i want a snapshot of what is happenign in gusto (vacation policy, holiday policy, benefits options). this would help me when hring.

Gusto is so easy to use, it takes care of everything for you when it comes to payroll. Just connect a bank account, enter your business information, and you can start onboarding and paying employees. There are so many pieces to payroll - legal requirements, taxes, withholding, etc. - yet Gusto handles it all so incredibly simply and easily.

One complaint I had about Gusto was that when I was first using it, it did not have a good integration for 401ks, and the one they built with Guideline was not great, in my opinion.