Gusto Reviews
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4077 Reviews
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gusto is fast and easy!
Reviewed on 23/8/2024
Overall it has been great and our company loves it
Overall it has been great and our company loves it
Pros
Gusto is so easy! My business uses Gusto and managing payroll and benefits is so simple
Cons
I tried the Gusto Checking account and I feel like it is very lackluster and pales in comparison to a regular checking account. This isn't their main offering so it doesnt bother me
Response from Gusto
Hello Joseph,
Hello,
Thank you for your feedback! We're pleased to hear that Gusto has made managing payroll and benefits simple for your business. We appreciate your input on the checking account and will take it into consideration as we continue to improve. If you have any other suggestions or need assistance, feel free to reach out!
-Chelsea B
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gusto provide efficient and clean processes, with easy to use software.
Reviewed on 3/2/2025
Gusto has been a great tool for our HR Management, time tracking and tax information collecting...
Gusto has been a great tool for our HR Management, time tracking and tax information collecting tool for our small business.
Pros
Gusto provides clear instruction and definitions for a variety of hiring categories. The tax options for hiring and onboarding are clear. The time tracking tool is efficient.
Cons
It would be helpful to include scheduling tools for staff.
Response from Gusto
Hello Katie,
Hi there,
Thank you for your thoughtful review! We're so glad to hear that Gusto's intuitive processes, tax options, and time tracking tools have made hiring and onboarding easier for your business. It’s great to know we’ve been a valuable resource for your HR management.
We also appreciate your feedback on scheduling tools! We’re always looking for ways to improve, and I’ll be sure to share your suggestions with our team.
If there’s anything else we can do to support you, don’t hesitate to let us know. We’re grateful to be part of your business journey!
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
FSA unusable. BBB likely will investigate in the future
Reviewed on 30/9/2024
We’ve been using Gusto for years, and while there have been ups and downs, the biggest disappointmen...
We’ve been using Gusto for years, and while there have been ups and downs, the biggest disappointment has been their FSA platform. It’s truly subpar compared to other services we’ve used. It seems like the default approach is to deny claims, even when we provide all the correct documentation and information.
The process is unnecessarily frustrating, with no clear explanations for denials, leaving us in a constant loop of resubmitting claims and waiting for approval that never seems to come. Gusto’s FSA platform feels more like an obstacle than a helpful service, and it has caused headaches for our team.
While the payroll and other HR features are decent, the FSA platform is a dealbreaker. If you’re considering Gusto and FSA management is important to you, I’d strongly recommend looking elsewhere.
Pros
platform online is modern and easy to use.
Cons
We’ve been using Gusto for years, and while there have been ups and downs, the biggest disappointment has been their FSA platform. It’s truly subpar compared to other services we’ve used. It seems like the default approach is to deny claims, even when we provide all the correct documentation and information.
The process is unnecessarily frustrating, with no clear explanations for denials, leaving us in a constant loop of resubmitting claims and waiting for approval that never seems to come. Gusto’s FSA platform feels more like an obstacle than a helpful service, and it has caused headaches for our team.
While the payroll and other HR features are decent, the FSA platform is a dealbreaker. If you’re considering Gusto and FSA management is important to you, I’d strongly recommend looking elsewhere.
Response from Gusto
Hello Sylvester,
Thank you for your honest feedback. We’re sorry to hear that your experience with Gusto’s FSA platform has been frustrating. This is not the level of service we strive to provide, and we understand how important it is for FSA claims to be processed smoothly. Your concerns are valid, and we’re committed to reviewing the process to ensure clearer communication around claim decisions and to improve the overall experience.
We appreciate your continued use of Gusto for payroll and HR features and would like to work with you to address these issues directly. Please reach out to our support team so we can better assist you. Your feedback is invaluable as we work to make meaningful improvements.
-Gusto
- Industry: Construction
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gusto is Great!!!
Reviewed on 2/12/2024
Nothing but good thing to say about Gusto
Nothing but good thing to say about Gusto
Pros
Gusto is fantastic! This completely simplifies the entire payroll process. Very easy to set up and easy to enter on a weekly basis. I highly recommend using Gusto!
Added bonus being able to get benefits and work comp. through them also!
Cons
Honestly, I don't really have any cons for this software. We love it! It has saved us a ridiculous amount of money and time compared to other payroll providers.
- Industry: Fine Art
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
New to Gusto
Reviewed on 6/2/2025
Overall, I am new to this app and it has been so nice! I really enjoy it and think it has made the...
Overall, I am new to this app and it has been so nice! I really enjoy it and think it has made the whole payroll process less of a mystery.
Pros
This has been so easy to use! Simple and straightforward to enter my hours and payroll.
Cons
I haven’t really explored the other features on the app yet. I do wish there were less clicks to get to adding more hours.
Response from Gusto
Hello Hope,
Welcome to Gusto! We're so happy to hear that your experience has been simple and straightforward so far. Making payroll easy and transparent is exactly what we aim for, so it’s great to know it’s been working well for you!
We also appreciate your feedback about reducing clicks when adding hours. That’s valuable insight, and I’ll be sure to pass it along to our team as we continue improving the experience.
Thanks for being a part of Gusto—we’re excited to keep supporting you!
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Gusto has a robust platform but is a little pricey
Reviewed on 27/2/2025
In general, Gusto provides all of your HR needs under one umbrella, which is very convenient.
In general, Gusto provides all of your HR needs under one umbrella, which is very convenient.
Pros
Can upload data directly into payroll, which is helpful.
Cons
Rising costs of base amounts and per employee fees
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great payroll system
Reviewed on 27/2/2025
Overall, I like Gusto for its comprehensive approach to payroll and deduction-based benefits. Their...
Overall, I like Gusto for its comprehensive approach to payroll and deduction-based benefits. Their customer service has been stellar, and their website is intuitive to navigate.
Pros
They offer an all-in-one package for supporting payroll and payroll deduction-related benefits. It is easy to submit benefit claims through their portal. Customer Service is easy to reach, and they are fairly quick in their responses. Payroll and reimbursements are delivered promptly.
Cons
Recently, they switched providers for deduction-based processes, but did not inform employees of the turnover. I tried to submit a reimbursement claim through their old portal, and it did not inform me of the switch to a new provider. This was frustrating, and I wish Gusto had informed me of the switch in a more engaging process.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Useful for your work
Reviewed on 23/1/2025
It love the point that it is made very easy to use.
When it comes to the payroll it is so helpful...
It love the point that it is made very easy to use.
When it comes to the payroll it is so helpful and reduce my time to work.
I wish they make more options to customize but I'm quite satisfied already.
Pros
Gusto is very easy to learn and use for payroll.
Cons
It would be good if they have more options to customize.
It is working very well about basic things though.
- Industry: 2128
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gusto Review
Reviewed on 18/2/2025
Overall I have had a pleasurable experience with Gusto.
Overall I have had a pleasurable experience with Gusto.
Pros
What I like most about Gusto is that I can set up automatic withdrawals from my check to my savings account.
Cons
What I like least about Gusto is that they send too many text and email updates.
Response from Gusto
Hi Sadie,
Thank you for your review! We’re so glad to hear that Gusto’s automatic withdrawal feature has been helpful for you. We also appreciate your feedback about the frequency of text and email updates. We’ll take that into consideration as we work to improve the communication experience.
It’s great to know that overall, your experience with Gusto has been a positive one!
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Employees' loyalty program.
Reviewed on 13/1/2025
Pros
easy to set loyalty program for employees and schedule payroll time.
Cons
Gusto dashboard is easy to navigate and control
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Gusto: a solid hub for small business employee management
Reviewed on 12/9/2024
My company uses Gusto to track hours and keep certain documents (tax, onboarding, signable forms...
My company uses Gusto to track hours and keep certain documents (tax, onboarding, signable forms from Jotform, etc). Its greatest asset lies in its integration of time clock and payroll services.
Pros
Gusto is impressively versatile — it can be used as a hub for both documents and hours tracking!
Cons
The only things I don't like:
1. How quickly access would time out, and how long the app often takes to load a new screen (~15+ seconds at times).
2. Some quirks affecting ease of entry for tracking hours (e.g. not being able to adjust the clock-out time to a future time, the requirement to enter a note before you can save a shift). Some companies it might make sense to have those requirements in place, but that could be better customizable.
Response from Gusto
Hello there,
Thank you for your review! We’re happy to hear that Gusto serves as a versatile hub for managing employee documents and tracking hours. We appreciate your feedback on areas like the time-tracking experience and app performance, and we’ll keep it in mind as we continue to improve. It’s great to know that the integration with payroll has been a benefit for your company.
If you ever have any questions or need support, feel free to reach out!
-Gusto
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Gusto is worth it!
Reviewed on 10/6/2024
Whenever we have had issues, Gusto has really tried to remedy them. I appreciate all that they have...
Whenever we have had issues, Gusto has really tried to remedy them. I appreciate all that they have done and do for us. I needed to reach out and they really tried to work things our for us.
Pros
Gusto's ease of use is what we like most. It's so easy for our employees to onboard and use.
Cons
Their state tax compliance service need a bit of improvement, especially on the city and county level for taxes
Response from Gusto
Hello Judith,
Thank you for your comprehensive review!
We’re thrilled to hear that you and your employees find Gusto easy to use, especially for onboarding. We appreciate your feedback regarding our state tax compliance service and will continue to work on improving it, particularly at the city and county levels.
It’s great to know that our team has been responsive and helpful whenever issues have arisen. We're committed to providing excellent support and are glad that our efforts have made a positive impact on your experience.
Thank you for choosing Gusto based on a referral and for sharing your positive experience. We’re happy to hear that we have met your expectations and look forward to continuing to serve you.
Thank you for being a valued Gusto customer!
-Gusto
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Experience- Easy to Use
Reviewed on 29/8/2024
Great Experience! Have not had many issues phone app and usage. Has let every person on my team...
Great Experience! Have not had many issues phone app and usage. Has let every person on my team manage their time clock and vacation time
Pros
The ease of time clock, company calendar and tax info all in one place
Cons
Wish it would give reminders of important dates on the calendar
Response from Gusto
Hello Amanda,
Thank you for your positive feedback! We're thrilled to hear that you find Gusto easy to use and that the time clock, company calendar, and tax information are working well for your team.
We appreciate your suggestion regarding reminders for important dates. We’ll consider this for future updates to enhance our calendar functionality.
Thank you for choosing Gusto and for sharing your experience with us. If you have any more suggestions or need further assistance, feel free to reach out.
-Gusto Team
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mucho gusto, Gusto
Reviewed on 3/12/2024
Super ease of use with Gusto. Very clean UI with great hand drawn art before the days of A.I. art....
Super ease of use with Gusto. Very clean UI with great hand drawn art before the days of A.I. art. Managing paystubs and requesting time off was very easy and enjoyable. I had a really good experience with using Gusto, until my company moved to a competitor provider.
Pros
I loved Gusto's simplified and easy to use GUI. It also had very nice minimalist art that was very cute and appealing. I enjoyed using it to track my paystubs and submit request to take paid time off.
Cons
I didn't have much I didn't like about Gusto, except when my company moved to a competitor and I could no longer use it.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Gusto- Handle Payroll like a Pro
Reviewed on 16/9/2024
Overal, it's a fantastic and easy to use system with great referral opportunities. For a smaller...
Overal, it's a fantastic and easy to use system with great referral opportunities. For a smaller business or start up, it's incredibly simple to get started and they will handle the majority of the concerns around taxes and reporting, which is crucial to ensure is done correctly, as payroll can quickly become your biggest expense AND your biggest headache if you aren't set up for success.
Pros
Gusto is incredibly easy to utilize as both a user and payroll processor. I can quickly navigate my benefits, paycheck history, edit direct deposit and review my performances and help track my teams expenses for the month and quarter. It's incredibly efficient compared to some of the legacy companies, than can be complex. While we don't have an overly complex payroll, we've found no real issues.
Cons
Deposit time. Some of our users report not receiving direct deposits until later in that afternoon, vs the day before, or the morning of payday.
Response from Gusto
Hello Nolan,
Thank you for your detailed review! We're so glad to hear that Gusto has made handling payroll and tracking benefits simple and efficient for your team. It's great that you're finding it easy to navigate and manage key tasks like direct deposits and expenses. We also appreciate your note about deposit timing, and we're always working to enhance our features to ensure an even smoother experience for everyone. If you ever have any concerns or need assistance, we're here to support you. Thanks again for sharing your insights!
-Gusto
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ensures all payroll related items are organized to meet due dates
Reviewed on 31/12/2024
Pros
The best thing about Gusto is that it ensures that salaries are always paid on time, without any errors in calculating taxes or overtime hours. I love the employee interface, it gives a detailed breakdown of actual hours worked and amounts due, with statistics that enhance transparency. The real-time order documentation is excellent, and it’s great that it allows us to track orders with ease.
Cons
I couldn’t find anything I didn’t like, it’s great that Gusto’s mobile notifications are not delayed, which reinforces our commitment to fulfilling orders on time.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good choice for payroll & benefits for small companies
Reviewed on 30/9/2024
We used them as a payroll & benefits provider for a company with about a dozen employees and...
We used them as a payroll & benefits provider for a company with about a dozen employees and contractors.
Pros
It was pretty easy to make payroll adjustments for both W2 employees and contractors. The health benefits offering is very helpful for small companies.
Cons
When onboarding a new employee, they don't handle any of the paperwork- meaning a lot of manual time has to be spent working on that.
Response from Gusto
Hello!
Thank you for sharing your experience! We're glad to hear that Gusto made payroll adjustments easy for both W-2 employees and contractors and that our health benefits offerings were helpful for your small company. 😊 We understand that onboarding can require some manual work, and we’re always exploring ways to streamline that process. Your feedback is valuable, and we appreciate you choosing Gusto to support your team!
-Chelsea B
Client Relations Team
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Intuitive onboarding platform-takes a lot of work out my hands
Reviewed on 21/8/2024
Pros
Onboarding new employees takes no time at all.With a few clicks Gusto sends the online form to your candidates and alerts you once it is ready for approval.Its like having a full HR team at your fingertips but literally for a fraction of cost.
Cons
As the time grows it can be slightly expensive.
Response from Gusto
Hello Yatuni,
Thank you so much for your feedback! We're thrilled to hear that Gusto's onboarding platform has made the process easier and more efficient for you. We aim to provide an intuitive and comprehensive solution that feels like having a full HR team on your side. We understand that costs can add up over time, and we strive to deliver the best value for the services we provide. If you have any suggestions on how we can improve, please let us know!
-Gusto
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A great payroll management tool
Reviewed on 17/10/2024
Gusto has been a great tool in the area of employee management, payroll reporting and hiring...
Gusto has been a great tool in the area of employee management, payroll reporting and hiring process. It has helped in digitizing the whole process, and reduce time and effort in such cumbersome tasks.
Pros
Gusto is a one-stop solution for human resource and payroll management. It has a very easy-to-use user interface, with employee management, payroll tracking, employee hiring features as well. Also, customer support is quick and effective.
Cons
The product is a bit on the costlier side, which makes it difficult for small startups to adopt to such useful software.
Response from Gusto
Hello Chitrang,
Thank you for your thoughtful review! We’re delighted to hear that Gusto has streamlined your payroll and HR management, making it easier for you to handle employee management and hiring processes. We appreciate your feedback regarding pricing; we understand that cost can be a concern for small startups, and your input is valuable as we continue to improve. Thank you for choosing Gusto!
-Gusto
- Industry: Human Resources
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Gusto: Great interface and tools!
Reviewed on 27/9/2024
My overall experience with gusto was above average. They were my companies first ever payroll...
My overall experience with gusto was above average. They were my companies first ever payroll application and I’m glad we experienced them first. The interface was easy to use and to understand for a first time business owner. I struggled with maintaining the pricing model and had to switch to a cheaper competitor for bottom line purposes.
Pros
What I liked most about the product probably had to be the all inclusive packages for businesses. They handled pay memos, 1099 fillings and even communicated with the IRS on my behalf as my financial institution. Very good product. I also loved that gusto covered onboarding and HR paper work.
Cons
The pricing model is a bit expensive and can be intimidating to new businesses. They also don’t really have a good sales team that communicates features productively to ensure transparency.
Response from Gusto
Hello Sarah,
Thank you for sharing your thoughtful feedback! We're thrilled to hear that you found value in our all-inclusive packages, onboarding support, and ease of use, especially as a first-time business owner. 😊 We understand that pricing can be a concern, and we're always looking for ways to deliver more value to our customers. Your feedback on our sales communication is also noted, and we’ll work to improve in that area. We’re grateful you chose Gusto for your payroll journey, and we wish you continued success with your business!
-Chelsea B
Client Relations Team
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gusto makes payroll a breeze!
Reviewed on 15/2/2024
Pros
Using Gusto for payroll, benefits and insurance administration is so simple. It's easy right from the beginning. Their customer support is always super helpful and works hard to make sure they resolve any issues you may have.
Cons
The only downside to Gusto is that they are limited to small companies. It's not necessary a bad thing. I just like it so much that I want to use it with all my clients regardless of their company size!
Response from Gusto
Hello Ashley,
Thank you for sharing your positive experience with Gusto! We're thrilled to hear that using Gusto has simplified your payroll, benefits, and insurance administration. We appreciate your feedback about wanting to use Gusto for all your clients, regardless of their company size. At Gusto, we strive to provide excellent support and value for businesses of all sizes, and we're here to assist you however we can.
-Chelsea
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An awesome system for small business
Reviewed on 19/9/2024
I overall like Gusto. I really like there customers service. They really try to help and will find...
I overall like Gusto. I really like there customers service. They really try to help and will find an answer for you. Even if they cannot they will escalate it without you saying too much.
Pros
I like the price. I like how I can pay my full-time and contractors all in one place. I like how they offer so many small business options for people who doesn't know what your supposed to have and not have. They will assist setting up all the tax information with you.
Cons
I don't like how you cannot do same day payment with certain tiers.
Response from Gusto
Hello Stacey,
Thank you for your review! We're so happy to hear that Gusto has been a great fit for your small business, from managing full-time employees and contractors to helping set up your tax information. It's fantastic to know that our customer service team has been supportive and proactive in resolving issues. We appreciate your feedback about same-day payments and understand how that can be important. Your input helps us continue to improve. If you ever need anything, we're always here to assist!
-Gusto
- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User friendly.
Reviewed on 5/1/2025
Great app. Super user friendly, most jobs should use it this is the future of time management apps...
Great app. Super user friendly, most jobs should use it this is the future of time management apps and even HR level things needed for employees. You can add or decline insurance it’s all such a breeze and delight to use.
Pros
Easily most user friendly app. I’m able to do everything on my phone. Submit sick time & PTO. I also am a lead over 2 reps and can improve their payroll as well. You can fix timesheets and deletes shifts with ease and only have to leave a note in most cases.
Cons
I only can approve time sheets from web not the app. It’s slightly annoying but not the worst.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gusto Review
Reviewed on 19/10/2024
We've been able to streamline our payroll process significantly.
We've been able to streamline our payroll process significantly.
Pros
Simplified and automated payroll for our small business.
Cons
We want people to be able to clock in/out for a paid lunch break just to track time, but this isn't possible.
Response from Gusto
Hello Allison,
Thank you for your feedback! We're thrilled to hear that Gusto has simplified and automated payroll for your small business. We appreciate your input regarding the clock in/out feature for paid lunch breaks—this kind of feedback helps us enhance our services. Thank you for sharing your experience!
-Gusto
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
This company sucks
Reviewed on 25/6/2024
Pros
This company sucks. They have terrible service. I switched banks and updated the information before I ran payroll so it would come out of my new account and selected the new account as the primary. The old account, there was no obvious way to remove it, and I thought electing the new account would take care of it. They drew out of the closed (old) account, which obviously didn't have any money in it, then charged me $100 per day "penalty" and as a punishment, they removed my same day deposit, WHILE STILL CHARGING ME FOR IT. Then, after explaining to them that this was their error, about 6 conversations, they refused to reinstate my same day deposit for which they were still charging me, were extremely condescending, AND REFUSED to refund me the $500 they charged as a penalty. Terrible company. Dont use them.
Response from Gusto
Hello,
We regret any inconvenience and distress this situation has caused you. Your experience does not reflect the standards we strive to uphold, and we are committed to ensuring a positive experience for all our customers.
If you have further questions about your account, please reach out to us directly at [email protected]. A specialist will assist you in ensuring the correct account is set as the default. Please note that due to bank processing timelines, it is essential that the correct default account is set prior to initiating a debit.
Thank you for your understanding.
