Gusto Reviews

It simple to use and does everything we need to run the primary administrative tasks for our business.

The HSA feature did not move over seamlessly from Zenefits and is more expensive for a small team to have and the 401k option has been a bit of work to get moved over.

It was reliable, never had any issues receiving payments, and payments went directly into my checking account with no fees or extra charges.

I would have liked communication about when a transaction was beginning (payment was initiated) instead of only getting one when it was complete.

Getting paid, when it works, however at this point Gusto has completely failed in this mission.

Difficult to use, support staff took days to respond and never resolved the issue.No solution, even though support said it was a major software bug.Prevented payment processing entirely for validation that could be done over the phone.

Gusto integrates well with Quickbooks Online. It's also fairly easy to onboard new clients/employees.

he reports are hard to figure out. I've had trouble looking finding what I'm looking for. Don't like how their journal entries work.

As a freelance/contract designer and content creator, I like using this software and being paid by more than one client from different industries is possible.

As someone getting paid, the backend seems a little confusing to me, but I hope my clients feel secure and enjoy the ease of use, so paying me for my time and efforts doesn't cause them more time and effort.

What I’ve liked most about Gusto is the ability to quickly pay out of state employees and contractors without paperwork! I love that the employee enters their own private info for payment and W-2s.

I’ve liked least having to track and fix tax compliance issues and lack of easy customer support regarding this.

I appreciate being able to manage all of my billable hours in one portal. I also get reminders from Gusto about payment info directly e-mailed to me.

I have no complaints using Gutso - it is very user friendly and intuitive.

Gusto is one of the best online payroll services for small businesses, it's fast, reliable and provides us with a seamless payroll process from start to finish. We use this to ensure employees are paid accurately and on time. It sorts employee payroll for you, has the ability to offer time tracking and manages all benefits for your employees, onboarding is as easy as 1, 2, 3 with Gusto making hiring and integrating new employees a fast and paineless process.

There are some limitations for integration with other software but this was an issue rarely faced. There is also no app and while this is not essential it feels like this would be commonplace in todays market.

Fun and easy to use for time tracking and payroll.

I haven't found anything I don't like about Gusto.

Where to begin this is one of the best apps I have ever used. Everything I need for my business is all in one spot.

As of right now I love everything about Gusto

There are many products available that handle payroll, benefits, and employee database. My favorite thing about Gusto is that it uses a very human and personal approach to what could very easily be a cold and lifeless system or department.

I love the option to add contractors through he payroll system too.

The gusto customer service team is top notch.

Turbo Tax integration is fantastic

There’s very little to complain about with Gusto. I do wish it had a more catered option for freelancer one man band type of operations.

Gusto allows you to run payroll, effectively, upon sign-up. The system has numerous features that help to ensure that you are reminded when payroll is supposed to be run (as an administrator its something that is frequently forgotten when extremely busy), automatically tabulates and prepares tax documents for employees and contractors and even assisted with the preparation of forms for SBA Loans during the COVID-19 pandemic. The software is straightforward and is fairly self explanatory. Gusto is also a great onboarding tool that allows you to collect a significant portion of information needed to effectively onboard an employee and comply with state and federal requirements (E-verify, etc.) Overall, the software is excellent for its price point and well worth the money.

The only con associated with Gusto is the lack of customizable report options. Obviously, this con is more of a company or need specific issue. We found that utilizing Gusto for certain reporting needs for data generation was cumbersome or not really possible. However, I must also say that there have only been two instances over the last 1-2 years that we have encountered this problem and were able to successfully obtain this information from other resources.

Gusto is great for it's payroll and benefits platform. They do exactly as they say they are going to do and take care of all tax liabilities on time, with no concern of being wrong or late.

Their customer service is terrible. You typically get a representative that tells you the same thing that is in their knowledge base and then can't escalate you to talk to someone actually knowledgeable but can request a call back. The call backs don't happen and you receive an email, which typically doesn't answer your question because the initial representative didn't pass along the information correctly.

Employees are able to punch in and out using anything with an internet connection. Additionally, you can turn on Geolocation so that you can ensure the employee is actually on-site when they punch in & out. Best yet, they can actually leave notes in regards to what tasks were completed for the day. It's very helpful to have this built-in tracking feature for accountability with my very small staff.

Unfortunately, there is no effective scheduling tool (at least in my opinion), which forces me to go to another software provider for employee scheduling. Ideally, both scheduling and payroll could be done through the same web based software. This would also make it easier to compare scheduled vs. actually worked hours.

I love the clean, simple, modern, easy to use user interface and user experience - for both the admin and employees in Gusto. It feels robust and relevant, not clunky and convoluted like many other outdated, expensive systems.

I do wish there were some more integrations, and/or that the present integrations were slightly more robust.

The payroll features make doing payroll very easy. The employees can log their times and I can easily verify them and sync it with payroll. I feel like this company really cares about their customers much more than my previous "large payroll provider"

Site navigation can be a little bit difficult at times. I have to do some searching to find what I am looking for. Reporting is OK but could be better.

It is easy to use and easy to implement. The self service reporting is OK and they are good at state filings.

If you have any sort of question or problem you will be waiting a good bit to find someone who can help you

This was exactly what we needed for our small company that just needed basic payroll. There is more functionality should we ever need it but the basic set up is a great price and covers our payroll needs.

There really are no downsides. The service is great at reminding to submit payroll and giving exact numbers to expect before submitting.

Ease of use to run payroll for both Employees and Contractors. They also have an awesome employee feedback service, which allows me to get a pulse on how the company is running directly from the employees themselves.

It's a bit pricy but totally worth it if you want a simplified easy to use solution.

User interface, much more friendly and easy to use then major competitor I switched from. Employee onboarding is a breeze as well as all taxes being set up properly and taken care of.

Direct deposits being delayed for employees because other employees payroll wasn't skipped. Later found out that I needed to skip a persons payroll that wasn't getting a check in order to make sure the other employees get their direct deposit on time.

We chose to move to Gusto when we looked to simplify and streamline our payroll. As a small business owner juggling payroll and all the other tasks associated with running a business, PTO management, HR management etc., was becoming a big time sink and we did some research and came across Gusto.

Moving to Gusto simplified and automated many of those above tasks. It made it easier to track employee time off requests, made it dead simple and automated getting employees to fill out forms, and sign HR documents. And handling payroll, taxes, and such was so much easier after moving to Gusto.

Once payroll was set up and configured, it runs on Autopilot. This allows me to know that payroll is being done every 2 weeks and that I have nothing to worry about. We hire a new employee and the employee is automatically added to the system and I know that everything is done correctly, including the workmen's comp insurance, etc.

Overall, Gusto allows me to be more efficient with time and ensure everything is being taken care of.

The hardest part for us and the least liked feature in Gusto is trying to set up net-zero paychecks for me and my partner. There was no easy way to set up a paycheck to go completely to taxes. It required some calculations and messing with withholding amounts. Would be nice if there was an easier way to implement net-zero paychecks.

Most functions are easy to use. Some are more difficult and although they may offer some features, they can be difficult to find.

Customer support. I think when you pay for software you should have a phone number you can reach out to for technical support. I personally do not like paying for a service where I have to send a message and wait for a call back. This makes it more difficult when you are processing something time sensitive, such as payroll, and have to stop what you are doing only to hope you have time to go back to it when they finally call you. Employees have also complained about customer service regarding their accounts.

We (BooksTime) are an accounting firm and work with many payroll solutions for many different businesses. Gusto is the most user-friendly of them all, by far. Plus, it has a modern, slick interface. And Gusto has a far better track record for consistent quality, compared to their biggest competitors.

More features would be nice. For example: ability to pay contractors in Puerto Rico, more employee dossier and evaluation features, etc.

Also would be nice if each client had a dedicated support person, instead of a different contact for each new question/problem.

I like the most how simplified it makes the payroll process for direct deposit and storing payment info to keep track of, as well as W2s for taxes!

There is a bit of a learning curve at first, but it's not too difficult!

I am a bookkeeper, but I hate payroll. Hate it! It's confusing, and there are a lot of regulations, and a lot of paperwork. Gusto's online system makes it more clear than any other system I've seen, and in fact, sometimes I use it to clean up messes that other payroll services have made. I haven't seen any errors yet for my clients, and when I call about something, I've always gotten a good and useful answer. Also handy to include contractor payments for small consulting firms. Employees and contractors like the online access to pay stubs and so on.

Some things are a little inflexible, due to it being a piece of software rather than a service. So, for example, you can't tell it to add $100 to someone's paycheck once a month for a transportation allowance. Rather, you have to do $50 each paycheck. This works fine if you do payroll monthly or bi-monthly, but if you're on a 2-week system, you end up adding it manually each time. Anyway, just a few issues like that. I think their contractor system is limited and a bit expensive - I would love to add a way to be clearer about invoice numbers and other memo/description issues.