Gusto Reviews

Gusto is easy and straightforward to use. But it doesn’t sacrifice accuracy for ease. What I like most about Gusto is that it makes it easy for small businesses to be legally compliant with complicated wage laws across jurisdictions. I haven’t found a legal error yet — and I can’t say that about any other payroll software or service I’ve worked with over the last 15 years.

I wish the price didn’t jump up so much for time clock feature. Getting clients to use the integrated time clock can be a challenge, and it creates unnecessary problems. It should be included in the base fee.

Nothing. I was migrated to it from XERO, when they decided to no longer do payroll

Honestly, I HATED the stupid animated piggy bank. Probably seems trivial, but it seemed emblematic of a company that was more concerned about making their software look like an iPhone app, than making it work well. The payroll was cumbersome. It woudn't let me do payroll early, or late. It basically made me run payroll within a two day window. Bank account low? Still made you run payroll, or would hassle you about messages about being late. Want to go on vacation and do a couple weeks of payroll early? Nope, out of luck. When they told me they would manage my health care premiums, I thought, great! Nope, after a week of emails and after several phone calls, I found out they were just trying to be group managers, and insurance brokers by offering me different insurers that I could choose. Zero help if I already had a group plan set up. Plus too expensive. Patriot is way simpler, and way cheaper. I do see lots of my millenial patients that are working for startups that probably won't be in business in 5 years seem to have Gusto as their payroll, so I'm just not the business that Gusto is a fit for.

Gusto is extremely simple and quick to configure, and speedy to run payrolls—even custom payrolls or additional payrolls—during the month. It has been an incredibly user-friendly and intuitive solution for someone not familiar with accounting or payroll processes.

I have had nothing but success with Gusto. No issues, no payroll processing problems, nothing. They pull funds Monday for Friday pay, which might be a long gap, but also offer a shorter payroll process, where you can pull funds Wednesday for Friday pay . . . I just haven't configured that shorter process yet.

Ease of use to run payroll for both Employees and Contractors. They also have an awesome employee feedback service, which allows me to get a pulse on how the company is running directly from the employees themselves.

It's a bit pricy but totally worth it if you want a simplified easy to use solution.

Gusto technical support is excellent and the product is easy to use. As a cloud based payroll program it is easy to run payroll from anywhere at any time. I have had clients in different service based and non profit businesses on it for several years. The cost is reasonable and in fact the core program can save a great deal as compared with the big nationally recognized names. This company is also national and offers many employee benefits that the leaders offer. You can set payroll to run automatically if it is the same every time, and it syncs with Quickbooks Online online.

I sometimes have a little trouble customizing reports quickly and have not seen a way to save them for future use. But they do have a good selection of reports available. That includes being really proactive about PPP loan reports.

We pay payroll monthly and pay contractors weekly. Gusto made it very easy for me to provide the information I know -- how many hours worked and what the hourly rate is-- while Gusto takes care of the stuff I don't know (What to file with the gov't, how to withhold, how much to withhold, where to send the payments etc). I feel confident Gusto keeps my company compliant, and it's super easy to get my people paid.

Venturing beyond payroll and contractor payments, Gusto's features and expertise seems limited. They made workers' comp very easy and I'm glad for that. Their customer support has almost always helped me get to the right answer eventually but it feels hard to get hold of a real person and confirm they understand my question right away.

I absolutely love gusto. I cannot say enough things about it. It was so easy to set up and even easier to use to run payroll. I love that there is an app for the employees where they can get alerts, set up their bank accounts, add bank accounts and then choose how much goes into each account. It gives them full control. Gusto handles all the payroll tax reporting so that is one less thing that I have to worry about. They have an excellent customer service staff who are readily available to help you should you need help.

This service does not have any cons. There is not one single thing that I can think of that I dislike about gusto.

The ease in which we can enter and keep track of payroll issues.

Insurance issues need to be explored so that we have more to offer our employees.

Easy to use and navigate. Customer service is friendly and helpful. Reports are clear and concise.

Wait time for customer service is lengthy and usually requires a call back which they prompt for automatically or disconnect if the wait time is over 10 minutes. Monthly invoices are hard to find if you don't use the link provided in your email notification.

Simplicity of use, integration with QuickBooks, significant time savings for a small business owner. Great reports and an excellent platform to keep everything in a single organized place, including new employee self-onboarding.

The company was flying and building its plane at the same time - we have grown with it, but not without a few bumps along the way, but overall this platform is a life saver for small business, its added features and functionality continually improve. I absolutely love it!

Support. They see every issue through as if you're the most important or the only client. They're thorough and they tolerate you if you're on a learning curve (we're an Australian business setting up our US operations and health etc benefits is a new and unnatural thing for a business to grapple with). The software is flawless and usability is perfect. We run our payroll in a few clicks, and that's because we don't choose autopilot. Used to run benefits thru Zenefits who made a lot of errors, and zenpayroll stepped in without hesitation or complaint and ran every correction. It's complete, not half cooked. It's how software and support should be done.

We are a global business, and things are done differently in other countries for payroll. For instance, we don't need to go thru the pain and inefficiently of supporting benefits in other countries. Plus there is different legislation and tax setups etc. I wish zenpayroll was configured to support payroll in other countries so companies like ours growing elsewhere could benefit from One-payroll without considering the bigger and clunkier vendors. If you're growing, most likely you're growing globally or planning to. Otherwise it's perfect.

Taking care of payroll each month takes literally just seconds. My company is small, so maybe a larger company with a lot more employees might take a little longer. But probably no more than a couple of minutes. Plus, I love how Gusto gives an entire breakdown of what is being paid and to who so you can see exactly how much the employee gets and how much does to his/her taxes, and also how much in payroll taxes the company is paying.

The monthly price is the same regardless of whether or not you use a lot of the extra benefits and offerings. For example, Gusto offers a way to offer employees 401k benefits or health benefits. It would be nice if there were a slightly less expensive option for micro-businesses that don't necessarily make use of all those benefits.

I like the ease of use and the ability to manage employee's payroll, W-2's, and benefits/deductions. I also like the onboarding feature which file the I-9 for new employees. Another nice feature is the birthday cards that the whole team can sign online.

I don't like that it doesn't specifically track vacation time. It calls it paid time off or PTO. Paid vacation and paid time off are not the same.

As a small business owner, I just hired my first couple employees last year. I was completely new to the whole thing, and was a bit intimidated by all the requirements of doing payroll. After looking into a few payroll software options, I went with Gusto and am glad I did. It walked me through everything, in a very user-friendly way. It has helpful articles about the various requirements of payroll taxes, steps for hiring employees, forms to fill out, etc. The setup took a bit of time, but was a pretty reasonable process.

Now that it's all set up, I don't have to spend hardly any time at all on payroll. I spend maybe 10-15 minutes every two weeks on payroll, and then don't have to think about it. Gusto handles all the payroll taxes (filing, paying, etc), and employee direct deposits. It honestly couldn't be easier.

I had a little bit of a problem getting my state taxes account set up. For some reason, it was giving me error messages about account numbers and things. Customer service was able to help me through it, and figure out what the issue was on their end. That was the only part of the process that wasn't totally painless.

The only thing I wish this software had is a timecard functionality.

Ease of use, ease of onboarding, ease of managing payroll, payroll hikes, taxes, employee database, among other data.

I can't think of a lot to complain about. One of the major issues was the performance management of employees and needed to make sure employee pay raises are taking effect when they are supposed to be

Ease of use, clients love it, good pricing, Great software, amazing tech support

I can't think of anything substantive. Great stuff

I love that I can automate a lot of our clients payroll. Even if it used to take me maybe 20 minutes maximum a month, but it still saves me that time to work on other things. I also love the fact that I don't have to file the quarterly payroll tax returns and annual W-2s. Gusto takes care of all these filings!

I haven't found anything I don't like about Gusto yet. Everything has just been great so far. Positive experience so far.

This product is very user friendly. It allows you to manage various types of employees in various locations with easy. I could easily manage salaried and hourly employees and it allows hourly employees to enter their own hours. It also allowed employees to set-up their profiles, which saved time on my part in the back-end. Instead of copying a lot of personal information and making constant W-4 updates, the software allows employees to set themselves up with information they know well and make changes that streamline during the payroll process.

Sometimes it felt like certain tasks were taking more clicks than necessary to complete. For instance, if I need to change the pay rate for several employees I would go into each one individually, but then once I saved and was ready to update the next profile I would have to go back to the employee screen and then expand the scroll-able list again. It would be nice to easily go back to where I was when making large updates.

Gusto is the best HR services and HR Tools software that definitely helps us in real time in which it has all the employees payroll management, Employee self access Portal, Employee benefits, Employee attendance and everything and it helps us a lot.

There's nothing least about this Gusto software as I'd like to request why not they have few fun activities as in the part of theri tools so as to engage all employees.

Gusto makes it very easy for a small business to take on the highly regulated employee management. From onboarding and ensuring policies are distributed and we have collected records of receipt and signatures, to the ability to send care packages to our distributed workforce, our administrators and employees feel more in control.

While Gusto's interface is easy to navigate, toggling between administrator and employee view causes confusion sometimes.

Priced excellent and it reminds you all the documents you have to send in.

You have to file all the documents yourself, whereas other payroll companies do it for you.

Easy to use portal for payroll on both the employee and the employer sides. Has plenty of integrations - TurboTax, Quickbooks, Xero...

It can be considered pretty expensive for some small companies. Can have long wait times/hold for customer service.

Ease of use - for admins as well as employees
Accessibility - no one ever has any issues finding and accessing their items
Organization - gives us a place for all of our payroll needs

Nothing, it has been great. We switched from ADP and thought that we would have issues with coming from such a large payroll company but Gusto has been amazing.

Gusto is beautiful, easy, and has all of the basics. Personally, I don't have time to spend more than a few hours each week on HR but Gusto makes running payroll and onboarding new staff quick; keeping our paperwork to a minimum; and handles benefits like a pro.

Gusto is missing a few features that would make it a perfect product. Timesheets are *very* basic. Reports can be a little cumbersome. And there's no feature or integration for performance management or applicant tracking.

Oh my goodness this is literally the easiest payroll software EVER! I work mostly with small non-profit organizations who struggle with the business side of things but Gusto is so super easy, that it is honestly hard to mess anything up! I love their graphics, the easy steps, and how simple it is to find stuff. On top of all of this, their customer service is amazing!

The cost is a little on the high side, especially the per person cost for some of their higher levels of service. With that being said, it is the perfect software for organizations that are smaller and don't necessary need the 50 million bells and whistles but benefit from the additional features even in the base plan.