They are always there for you , and all the time trying to find a way to solve your questions. Great customer Support. Only Cons= the App is not really strong for this software, it needs more features.
Features and Functionality!!! Customer Support.
Really poor app, not easy to use for creating invoices (Only the APP).
Great affordable system with minor flaws
Overall it has been a great software. The learning curve is steep and it will take you a while to get up and running. When there is no data in the system, it's a bit difficult just like any other software. However, the customer support is great and they offer FREE consultations. With other companies, you would have to pay a lot.
First and foremost is the cost! This system beats out all other ones in the USA. It does what you need it to do. If you are in production, inventory control and manufacturing this is an invaluable tool.
The accounting end is a bit lackluster and to our disappointment, they have recently removed the "Reconcile" button which renders the software useless. We had to resort back to Quickbooks, which is a shame. This program has such high potential.
March 2017 review
Software is reliable and easy to use. Mobile app should allow for portrait mode. A darker CSS should be available for long term use of software. Also, the connection ability to other apps like my own CRM should be readily available. In this modern IT age, automatic connectivity between different applications is a must. To start with, the Customer/Vendor page should have separate pages: one for customer and one for vendor so that Ecount could connect easily with CRM applications where customer is handled separately from vendor.
clarity and easy of use, reliability
CRM is raw, needs more functionality for real time chats between staff members, projects needs more elaborate functionality
Great ERP Solution!
Five Stars But...
I am glad that I found your software (program). My only complaint is that the email that is sent every morning that is an inventory update, does not send me an update on all of my items that I have in the system for each individual location. It only sends a up to 1000. I have requested that this be changed, as I require a report for each individual location to be sent to me when an item reaches the safety stock minimum and not just for the same 1000 items every day.
Likelihood to recommend: 7.0/10
The pricing and customer service were great. It is used by other companies that we know but we were not ready to use it yet.
There was a lot of different sections in ecount so it appeared to be hard to navigate and be able to set up and use for a small amount of transactions.
GOOD FOR THE COST!
Every Inventory Counts!!!
ECOUNT System helps us to manage our inventories, we can see the the stocks in warehouse, production and in different stores nationwide. We also like its customized feature of having inventory and sales report based on our requirements.
The only constraints that we can think of are
a.) we have to send invoices one at a time
b.) Not compatible to some barcode printers
Great software but less user friendly.
They can do what no one else can or will do!
Ecount ERP has made all the difference for us. We had very specific inventory management needs as a small cottage industry business. While other companies said they could not help us, Ecount ERP not only figured out how to meet our bar-coding and inventory requirements but they gave one-on-one support and even created training videos for us. In addition, their prices are affordable for even the smallest of companies. Their software is powerful, option rich and comes with the best of customer service. We highly recommend them!
Many options and versatility for different applications.
The learning curve is a bit steep but it does come with great customer service.
Broad range of functions. Highly recommend.
I use the software to keep supply cage inventory levels and the Field Supervisors use it to order.
I would like to learn more about the software and get help understanding the inventory adjustment feature when I have to make item quantity adjustments. I have worked with it a bit and find when I make quantity adjustments, I have to go in a few times because the quantities do not always match the first time I try. I would also like to have someone from the company show me how to add supply item pictures to the supply list.
I know there is a manual and help function but it is not as user friendly as I need.
My experience with Ecount
Best value for Money for ERP for small and midsize companies
It is from my long experience, the best ERP one can expect for just a single monthly payment of $$ USD
We use it for our company in China and it is a breeze.
Multilingual, security, 24/7 access, usable even with low internet speed.
Of course features & functionality might not match the top ERP around, but the cost difference is so huge, that you quickly learn to optimize the use of Ecount ERP.
Online support via skype or the phone works well.
And it is FREE!
For difficult cases, they will escalate to right person.
This did concern for us, tax settings for China book keeping, or use of advanced features.
You will need a consultant for installation if you are not familiar with ERP since Ecount ERP will not charge you with 50 to 100 days for installation as other top ERP proposed to us.
If you consider as your first ERP or moving from existing ERP, Ecount should do the job.
In project management, templates are missing. Therefore we do not use it
CRM features are poor, we do not use it either.
Value for money.
It does the job for a manufacturing company based in China with advanced assembly BOM.
Available even with low internet speed.
Project management and CRM features are poor. But it is not the most important for an ERP
Great system for SMB
Great TCO and good imvestment for a smb business with no book keeping tool. Much better have it if you are a pos bases shop such as a laundry shop or pizza restaurants. Try free month trial.
Value for money and TCO over the usage.
Better to maintain data consistency
Great for the value
ECOUNT has provided us with a robust ERP system while we are growing our business. Although there are some things it cannot do that would be helpful for us, overall it has allowed us to track our inventory, quality control, orders, and sales better than we had been doing previously. I'd love to see some functionality improvements related to returns, cost per item rather than cost averaging, more capability to auto fill or pull data from other areas to complete forms, and better APIs for integration with software. ECOUNT provides a lot of flexibility in terms of setting up users, templates, and input screens which is fantastic. The customer service is spot on and we have never had an issue getting in touch or having questions answered! Fantastic value for the money - would put 7 stars there if I could.
Excellent software, easy to use, complete and designed around the everyday experience of change.
Whole operation logs interconnected in an online "facility", with easy customizable screens. Adaptable to what goes on in real life, it will not let you operate unless clients/suppliers are logged in . Access on the road for every user, lets all the info to be up to date at anytime, so that everyone is on the same page. Designed for the learner, it allows to correct any mistakes in entries, wrong numbers or dates, wrong accounting entries. Excellent experience so far. Service from San Francisco office unbeatable.
Ecount ERP the best ERP!
Nice with some that can still improve
Useful inventory management tool!!!
Ecount has a lot of good features that we are able to use. One of these is the inventory reports that helped us to manage and analyze inventories per store.
There is no big issue for me regarding Ecount. At first, i get a little confused about some of its modules but had familiarized this as I continuously using it.
This software is very good, it is very customizable, and has the ability of being on the go. It can be a little robust while setting up but after all the information is ready in the system. The only downside is the need for internet connection, if you are in a place with incosistent internet connection can be problematic to work with.
EcountERP is our choice after years of searching of ERP services
As a eCommerce company with about 40 staffs, we have used other ERP or accounting softwares, including different Quickbooks desktop and online versions. We are now happy with EcountERP after 3 years. EcountERP is still evolving and more features are added from time to time. We just hope we can learn fast and catch up with the new features, especially the API feature they just introduced recently.
I recommend EcountERP. I think you won't regret in spending the time to try it out
1. Fast Speed. It is way faster than Quickbooks Online version, especially for multinational access.
2. Customization. The tons of customization possibility gives you lots of flexibility.
3. Affordability. They do not charge per user base. It is a huge saving for a small company.
1. They are not 100% compatible with bar code printer.
2. Hope they can have those most popular report pre-configured.