Act! Reviews

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812 Reviews

- Industry: Banking
- Company size: 10,000+ Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy tool
Reviewed on 16/11/2023
Only had the change to use free trial, integrated with Sage 360 as it is owned by Sage. Created a...
Only had the change to use free trial, integrated with Sage 360 as it is owned by Sage. Created a few marketing automation and went live as well, got great results, it had potential. Used its app also to track progress and results.
Pros
Mostly used Act's features of contact management and marketing automation in CRM, it has a feature that brings together all of the customer data into a centralized database. Using automation tool is so easy and helps you track every steps.
Cons
Not so many features but the essential features are enough to get what is really needed. The support for the product has ended.
Response from Act!
Thank you, Bo for your review. We value your feedback! It sounds like you might be using an older version of Act! and hope you'll check out this webpage for information about our exciting new features and enhancements. https://www.act.com/upgrade-center/
- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Would highly recommend
Reviewed on 18/11/2024
Brilliant - I would highly recommend ACT to anyone as a full on CRM system, there is definley more...
Brilliant - I would highly recommend ACT to anyone as a full on CRM system, there is definley more we could do with the system, but it is having the time to speak to [sensitive content hidden] who is fantastic.
Pros
We can adapt the layout to our needs and the support from [sensitive content hidden] is absolutely fantastic, even if it is a small query. It works well with our records with dates etc and getting the reports we require is perfect
Cons
There are no cons as we have adapted the system to suit our needs with the help of [sensitive content hidden]
Response from Act!
Thank you, Karen, for taking the time to leave this review. We'd love to learn more about your business and highlight it on our Success Story webpage and social channels! If you'd like to share your Act! Success Story, it's easy - just paste this link into your browser to get started. We hope to hear from you! Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Act! Review
Reviewed on 14/6/2024
Hmm. I pay a lot for something that does not change.
Hmm. I pay a lot for something that does not change.
Pros
n/a.
Cons
the format design seems to have been taken away from a salesperson and given to a techie. The history now can be tricky to follow. It used to be very straight forward with corresponding dates/times per entry. No lomger the case you can have multiple entries per date so not accurate any more. also changing date for mat for future task was much easier, now you have to scroll through to get to a date. Painful, again a techie must have taken over design role, a sales guy would keep in nimple.
Response from Act!
Bruce, we're sorry to hear that you're not having a great experience right now. We want to help as best we can. Please visit https://www.act.com/resources/contact/ or give us a call at 866-873-2006 to see how we can provide some assistance. We look forward to speaking with you.
- Industry: Mechanical or Industrial Engineering
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Liking AMA
Reviewed on 12/11/2024
Mostly positive. Use the CRM and AMA. AMA is easy to use and the stats go into the CRM. One Stop...
Mostly positive. Use the CRM and AMA. AMA is easy to use and the stats go into the CRM. One Stop Shop.
Pros
All in one affordable solution for a CRM with AMA.
Cons
APC does not have all the functionality of the Desktop version. Therefore we have RDB's and sync so that we have the extra functionality. Often times the ACT servers are too busy for us to sync successfully during the day. We have to wait until after hours to sync.
Response from Act!
We are happy to hear, Vicki, that you are leveraging the power of an all-in-one CRM and marketing automation solution. We appreciate you sharing your syncing experiences with us and have forwarded them to our internal teams for resolution. Please feel free to reach out to our Support team if you continue to experience issues, as we're always here to help. You can reach us at 866-873-2006.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A reliable product
Reviewed on 13/10/2024
Great product that is reliable, affordability and great customer support
Great product that is reliable, affordability and great customer support
Pros
the easy way to synchronize with outlook
Cons
Not able to create links between contact
Response from Act!
Hi Peter! It means a lot to us that you'd take the time to leave this review, letting us know you appreciate the value Act! brings to your real estate business! We put our customers first and invest in our team to ensure they receive the support they need to be successful.
- Industry: Airlines/Aviation
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
One Act user's experience.
Reviewed on 14/10/2024
It's been a learning experience. There have been several occasions that required technical support....
It's been a learning experience. There have been several occasions that required technical support. Fortunately support has been good even though it requires awaiting an email response.
Pros
Very powerful app with lots of flexibility to meet a variety of needs.
Cons
I wish they would have created an email program to go with it.
Response from Act!
Thank you, Gerry. It's great to hear that Act! is helping you manage your business in many ways. Regarding email, Act! is fully integrated with Outlook and GSuite and includes a full-featured email/marketing automation suite. We hope you'll give us a call at 866-873-2006 so we can get a few more details and provide some solutions to the email limitations you're experiencing.
- Industry: Luxury Goods & Jewelry
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
ACT is indespensible!
Reviewed on 26/10/2024
I could not do my business without it! Syncing to my phone is so critical
I could not do my business without it! Syncing to my phone is so critical
Pros
I have been an ACT user for over 30 years. It has evovled with my business. I think I used to snyc it with my Palm Pilot! Today I continue to appreciate how it keeps the info on my precious clients. I am also very appreciative of the top-notch screen sharing technical support I get so quickly .
Cons
I wish I had the time to learn to use more features.
Response from Act!
Thank you, Susan! We just love hearing from our customers and enjoy learning how Act! is helping their businesses around the world. And, we'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/
- Industry: Education Management
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Great Product and Tech Support
Reviewed on 2/12/2024
ACT is an excellent product with great tech support
ACT is an excellent product with great tech support
Pros
ACT works well and the customer service is excellent. The tech support is great as well
Cons
Hard to understand the tech support but he got my problem solved
Response from Act!
We're happy to hear that our Support team was helpful to you, Steve. We are proud of our experts and strive to provide exemplary customer support to ensure our customers are successful.
- Industry: Insurance
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Act is like a diesel engine, will never let you down.
Reviewed on 4/11/2024
I did used it for years and plan to stick with it
I did used it for years and plan to stick with it
Pros
Very easy to customize, with lots of add-ons and a decent price.
Cons
they are not too quick to respond to the other companies developments
Response from Act!
We love your metaphor, Gerry! Thanks for the compliment and for taking the time to leave this review! We strive to provide SMBs with affordable and feature rich CRM and email marketing solutions!
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Argus International
Reviewed on 14/11/2024
Many times very frustrating because some of the functions were not clearly understood.
Many times very frustrating because some of the functions were not clearly understood.
Pros
Easy access to several functions and reference information access.
Cons
In the past it was poor support because of long delays in answering and sometimes not able to understand the support person.
Response from Act!
We appreciate you providing this feedback, John. Thank you!
- Industry: Museums & Institutions
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple to Start Using!
Reviewed on 16/9/2024
I have used ACT! in three different businesses. One of them eventually bought a much more complex...
I have used ACT! in three different businesses. One of them eventually bought a much more complex database and I was so pleased how well all my ACT! info was integrated into the new system. Another was a non-profit that didn't think they could EVER afford a sales database. They are now using ACT!
Pros
I love how simple it is to get started with this program. It is a great database for the business that has NEVER used one. It keeps all my information, notes, contact information and documents all in one place. I have used it in three business that previously had nothing but spreadsheets.
Cons
The program does so much, that someone is not technologically savvy has trouble using all the features. I think more people would be willing to "give it a "try" if tech support was free.
Response from Act!
It means a lot to us, Debbie, that you took the time to let us know how Act! is helping you organize these businesses! We love hearing from our longtime customers!
- Industry: Oil & Energy
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Act! lets me focus on all of my customers at once instead of one at a time
Reviewed on 23/3/2024
We rely on Act! daily. Without Act! I would not be able to stay on top of all of the activities in...
We rely on Act! daily. Without Act! I would not be able to stay on top of all of the activities in my daily workload. Its effective management of complex sales operations and its user-friendly interface make it an invaluable asset.
Pros
Act! keeps me organized, despite all of the people I work with each day. It helps me keep track of all the quotes, orders and to-dos so I don’t miss important deadlines.
Cons
I really don’t have any. Honestly if I did not have Act!, I would not be able to stay on top of all the activity going on in my daily workload. I would end up losing contacts as well as missing many of my customer needs.
Response from Act!
We are happy to hear that Act! is really helping you stay on top of all of the details of your business, Tonya. We appreciate your review!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Act imports large data at once
Reviewed on 24/7/2024
I have been using this for 25 years...since 1999. It's been a help to my business.
I have been using this for 25 years...since 1999. It's been a help to my business.
Pros
Act imports large data at once... without loss of any records. Stable, desktop version. Create shortcuts.
Cons
Everything is fine. It was hard to contact sales department due to high call volume but they did get back to me quickly.
Response from Act!
Thank you, Martin! We love hearing from our customers and we're happy to hear Act! is helping you run your real estate business. We'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great system
Reviewed on 20/3/2024
Great customer service and very knowledgeable. Easy transition from localised platform to online.
Great customer service and very knowledgeable. Easy transition from localised platform to online.
Pros
We have used the system for year and it is a fantastic way to manage our customer database. You can keep things very simple or you can integrate the system to run your complete business.
Cons
The initial setup modifying the fields can be a little confusing at first but once you get into a rhythm it doesn't take too long.
Response from Act!
Hi Ash, it's so good to hear that Act! is helping you manage your customers and that you are able to leverage its rich feature stack. We really appreciate your review!
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
[sensitive content hidden]Senior Act! Account Executive
Reviewed on 25/4/2024
Good, but need to review the training which I've just become aware of after 18 months of using it.
Good, but need to review the training which I've just become aware of after 18 months of using it.
Pros
the customer support services from [sensitive content hidden] Senior Act! Account Executive has been outstanding!
Cons
Its not the best service on the market but is sufficient for what we need.
Response from Act!
Hi Lee, thanks for letting us know that our Sr Account Executive and support have been helpful to you. We invest a lot in our Support and Training resources because we know they are essential to our customers’ success. It sounds like you’re ready to learn more about how Act! can help you manage and grow your business and we hope you find the videos, knowledgebase articles, and webinars helpful.
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 4/6/2024
Pros
We have been using Act Desktop for years. We recently converted to the online program to allow for easy coordination between partners. I was able to instruct an 80 year old man-set in his ways- how to use the new version within 30 minutes with very few questions. That in itself is worth the price!
Cons
So far, I haven’t seen anything that I don’t like.
Response from Act!
Hi Terryl, We are happy to hear that Act! is helping you grow your business and it is accommodating your changing needs. We appreciate you leaving this review! Thank you!
- Industry: Education Management
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Powerful Means to Organize Une's Day and One's Work.
Reviewed on 4/6/2024
ACT! sat turned on on my desk at all times that I was in the office. It was the information source...
ACT! sat turned on on my desk at all times that I was in the office. It was the information source by which i lived.
Pros
Act's is a powerful organization tool. For example, one can talk to an individual on the telephone, hang-up, record in ACT a brief of the discussion, than later (on a defined date) talk to that individual again.
Cons
If your ACT goes down, you're now very likely in a quite difficult situation.
Response from Act!
Thank you, Ed, for letting us know that Act! is helping you stay organized and has become your single source of information. We love it!
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ACT! CRM Review
Reviewed on 15/3/2024
I have been using ACT! for over a decade for various campaigns it has suited me every time which...
I have been using ACT! for over a decade for various campaigns it has suited me every time which shows its versatility
Pros
very easy to use the sales and support staff are great based locally
Cons
no features in ACT! that are not liked all very well though out
Response from Act!
Thank you for your review Ernest and for letting us know that you appreciate Act!'s ease of use and that our sales and support teams have been helpful to you! As a long-time customer, we'd love to learn more about how you're using Act!. If you're interested in being featured in an Act! Success Story, just follow this link or send me an email and we'll get the ball rolling. It only takes a few minutes of your time. https://www.act.com/success-stories/ Thank you again for your review!
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ACT! and my business
Reviewed on 4/9/2024
It's the bedrock of my business. has been for over 20 years. Very reliable. Good customer support.
It's the bedrock of my business. has been for over 20 years. Very reliable. Good customer support.
Pros
One stop location for all necessary client details and records
Cons
I don't use it to it's full capability. My problem, not theprogram
Response from Act!
Thank you, John, for your review! What an honor it is for us to be such a fundamental part of your business for over 20 years! Thank you for your partnership and trust!
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Program to manage your time
Reviewed on 19/6/2024
As stated above the ease of use and we were very familiar with the functionality
since we used an...
As stated above the ease of use and we were very familiar with the functionality
since we used an old version since 2006
Pros
Ease of use and we have used it since 2006 when we had 38 employees
Cons
getting use to the cloud version since we were on the 2013 on our server
Response from Act!
We're thrilled that Act! is helping you manage your financial services business, Dennis. Thank you for taking the time to let us know!
- Industry: Financial Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love ACT! +++
Reviewed on 27/8/2024
15 years loyal customer and love the CRM
15 years loyal customer and love the CRM
Pros
Custom design and perfect for me. Love how easy it is to use.
Cons
Nothing. Exceeds my needs and highly recommend it.
Response from Act!
We love our long-time customers, Dave, and appreciate the opportunity to partner with you for over 15 years! Thank you for your review. You made our day!
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I have used Act! for 20 years and still love it
Reviewed on 12/10/2024
I have used Act! for 20 years and it has always been what I needed and easy to use! I could not...
I have used Act! for 20 years and it has always been what I needed and easy to use! I could not have gotten this far without it.
Pros
It has always been what I needed to keep my real estate business growing. It constantly has been updated and easy to use.
Cons
The switch to the Cloud was a pain in the ass for me at first but I love it now.
Response from Act!
It's always wonderful hearing from our long-time customers, Keith and we thank you for taking the time to let us know that you love Act! Premium Cloud and it's helping you grow your real estate business. Awesome!
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ACT Review
Reviewed on 26/4/2024
Excellent. I've been using ACT for over 20 years.
Excellent. I've been using ACT for over 20 years.
Pros
Simple, easy to use. In the cloud and backed up so I can pull it up on any device.
Cons
Sometimes it doesn't want to change company names when you are doing a search.
Response from Act!
We are happy to hear you're finding Act! easy and simple to use, Keith. We love hearing how Act! is helping our customers manage and grow their businesses and it's exciting that we've been partners for over 20 years! Thank you for sharing this feedback with us.
- Industry: Industrial Automation
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Ease of Use
Reviewed on 4/6/2024
Pros
I've been using Act for many years and the ease of use and synchronizing to Outlook makes it a very convenient tool for managing customer databases.
Cons
Act tends to be behind in keeping up with being compatible with new releases of Windows and Windows-related programs.
Response from Act!
It's great to hear, Cyndy, that Act! continues to help you manage your customer data. Thank you for your review.
- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Class Act by BH
Reviewed on 1/3/2024
I was introduced to Act by a manager who insisted I use this all the time and would check out my...
I was introduced to Act by a manager who insisted I use this all the time and would check out my usage
It was really helpful and could not have done my job if I didn’t have the Act set up
Pros
Ease of looking up customers by company name
Cons
Had no issues with using the Act database so really nothing bad to say
Response from Act!
Thank you for letting us know that Act! is easy to use and is helping you do your job, William. You made our day!