Prophet CRM Reviews
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138 Reviews
- Industry: Real Estate
- Company size: 51–200 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Prophet
Reviewed on 22/4/2016
I first started using Prophet over 7 years ago. I liked the way that it allowed me to stay within...
I first started using Prophet over 7 years ago. I liked the way that it allowed me to stay within the Outlook platform. We had tried other software's that claimed that they integrated with Outlook but always found this to not be entirely true. Prophet truly does. While it can be a robust as you want it to be it is not overwhelmingly complex to use. As sales people, we want to be engaged in the sales process, not engaged in inputting data into a CRM.
Pros
Fully integrated with Outlook
Works well in a team environment
Easy to use
Great customer support
- Industry: Chemicals
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Prophet CRM Review
Reviewed on 17/1/2023
Because we had a very large contact database, we needed to export over 60,000 contacts. At the...
Because we had a very large contact database, we needed to export over 60,000 contacts. At the first, that proved to be quite time-consuming and almost impossible. After working with the Prophet support team, we were able to get some things fixed and 'tweaked' and finally got it working correctly. It is easy to use now, and I have learned a lot about howing to work with the system.
Pros
Ease of importing and exporting contacts when making changes.
Cons
That the Company module and the Contact module are separate. It creates double work at times.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Prophet Review
Reviewed on 23/1/2023
Pros
Fields in companies and opportunities are Customizable
Cons
Often glitches and creates duplicate Company and Contact entries. Creating reports is not easy.
- Industry: Industrial Automation
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use, hard to forget
Reviewed on 9/10/2019
Prophet has dramatically increased our speed to quote & has given us more visibility on what is in...
Prophet has dramatically increased our speed to quote & has given us more visibility on what is in the pipeline. The workflow manager has been useful for follow up.
Pros
The integration into outlook makes it very easy to use. The customization aspect also allowed us to make it relevant to our niche industry.
Cons
Sometimes it crashes when I am inputting information. When this is an issue support is usually quick to help.
Alternatives Considered
Salesforce Sales CloudReasons for Switching to Prophet CRM
Prophet was a better value & had much more customization for our business. It is also a lot more intuitive to learn & the outlook integration makes it easy to work into your daily routine.Response from Avidian Technologies
Thanks for taking the time to post a review! I'm thrilled to read that by using Prophet your company has become more productive!
- Industry: Staffing & Recruiting
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
If you use Outlook you can use Prophet
Reviewed on 4/10/2019
Overall very positive experience. The support has been great. We now have an easy to use CRM that...
Overall very positive experience. The support has been great. We now have an easy to use CRM that lives in our email client that is always used.
Pros
The CRM is an integrated part of Outlook. If you didn't know better, you'd think it is a feature of Outlook.
Cons
It's only available on PCs. There are so many possibilities that it can be overwhelming.
Reasons for Choosing Prophet CRM
BrightMove's CRM is rudimentary and only a feature of a larger product.Reasons for Switching to Prophet CRM
Integrated with OutlookResponse from Avidian Technologies
Thanks for posting a review! I'm happy to read that you find our product helpful and easy to work with :)
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Intuitive, Easy to Manage and Integrated
Reviewed on 5/10/2019
It lets you get going quickly and creating contacts and opportunities on the first day. We did a...
It lets you get going quickly and creating contacts and opportunities on the first day. We did a few hours of training and problem-solving from Avidian with a shared screen, which helped, but is a bit pricey.
Pros
The program is easy to manage and customize to your ever-changing needs. The program is also intuitive, you can mostly figure out how to use, enter and customize without a lot of assistance. It's great that it fully integrates into Outlook, where it can even create Tasks and track emails.
Cons
It feels a bit "clunky" and needs some further refinement. The user interface needs a bit more refinement. It has so many customization options and things you can do, but it's hard to unpeel and see every option.
Response from Avidian Technologies
I'm glad that you find Prophet CRM useful. Thanks for the review!
- Industry: Environmental Services
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Prophet
Reviewed on 23/1/2023
Pros
Ability to track progress on past and present leads and print report
Cons
Auto population on contacts when a client is selected.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
PROPHET CRM
Reviewed on 21/4/2016
PROPHET CRM has allowed us to keep in front of our clients as well as prospective clients easily...
PROPHET CRM has allowed us to keep in front of our clients as well as prospective clients easily and efficiently. It has allowed us to follow and monitor opportunities locally in the USA as well as with our overseas partners.
Being an INTL Freight Forwarder we are not only dealing locally but multiple opportunities with sales campaigns all over the globe.
keeping track of these is key to ensure that business is not falling thru the cracks.
Pros
Group emailing, categorizing of contacts and ability to follow leads, companies and people.
Cons
Every time you leave PROPHET to go into your inbox you need to restart the program to go back into PROPHET.
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Review Source
Overall rating
Rating Prophet
Reviewed on 27/4/2016
In a small company of fewer than 25 people, we don't have a lot of salespeople. Prophet helps us...
In a small company of fewer than 25 people, we don't have a lot of salespeople. Prophet helps us manage a large base of prospective clients with only a few salespeople. Prophet also helps management track the activities of the sales force and to see who is performing.
Pros
The biggest feature of Prophet for me is its seamless interaction with Microsoft Outlook.
Cons
Prophet can sometimes be slow to populate opportunities when you have a large number of them. In my case almost 3000 opportunities.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Efficient, and more
Reviewed on 28/4/2016
What can I say, I was happy with what Outlook itself did, but now that I use Prophet, well, I...
What can I say, I was happy with what Outlook itself did, but now that I use Prophet, well, I cannot function without it. Seamless. Really easy to use, multitasking is a breeze.
Pros
Just so intuitive. I especially like the tracking features.
Cons
I just wish the Analytics were not a whole day behind to see the results.
- Industry: Printing
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ease to use. Customer support and training after the sale is top notch.
Reviewed on 23/1/2023
Have no issues and freak out if the progarm should be down which is rare.
Have no issues and freak out if the progarm should be down which is rare.
Pros
Being able to see sales history for each client
Cons
Some line items could not be customized. Other than that one item - I have emjoyed every other aspect
- Industry: Human Resources
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 3.0 /10
Serviceable
Reviewed on 17/1/2023
Not really impressed. Too many views.
Not really impressed. Too many views.
Pros
This product is set up to integrate with our email and account management system. I find it rather slow to load and navigate, and would prefer to see larger overviews of our entire pipeline on a central screen.
Cons
Time to load is very annoying. We have over 1000 clients.
- Industry: Public Safety
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
prophet review
Reviewed on 17/1/2023
Needs to work with apple products in order to be a useful tool for everyone in our company
Needs to work with apple products in order to be a useful tool for everyone in our company
Pros
opportunity manager: helps with organizations and sales reports/forecasts
Cons
Does not work with IOS products and the mobile app is honestly horrible. NEEDS TO WORK WITH APPLE PRODUCTS BETTER
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use CRM that sits ontop of Outlook
Reviewed on 19/1/2023
Overall, customer service is very and always has been responsive. I have suggested ideas , was told...
Overall, customer service is very and always has been responsive. I have suggested ideas , was told they were good but they were never implemented.
Pros
Easily assimilates with Outlook, Easy to use for the most part and wish it had a few more features that I have recommended.
Cons
the app is not good, not useful at all does not mirror the desktop, I deleted it off my phone
- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Prophet CRM User
Reviewed on 17/1/2023
Much more effective user interface than other CRMs. Flexible. To the point.
Much more effective user interface than other CRMs. Flexible. To the point.
Pros
Integrates with MS Outlook. The saved views feature is great. The filtering is great. Linking emails to opportunities is good. Has a phone app.
Cons
'Rows" defaults to 100. Should show all. Some info is hard to find without instruction. Should have a smart Google maps feature integrated to a travel planner that sets most efficient meeting times within a sales trip.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Overall Great
Reviewed on 26/1/2023
Pros
the software is very helpful and valuable as a sales rep
Cons
its a little confusing at first but the videos are helpful
- Industry: Oil & Energy
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
CRM integration with Office 365
Reviewed on 24/1/2023
Very pleased, good customer service
Very pleased, good customer service
Pros
Integration with Outlook 363 / very seamless interface with outlook. As a longtime MS 365 user not to have to learn an other system was major reason for purchase
Cons
System does not integrate or operate with MS 365 online Outlook
- Industry: Events Services
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Feels antiquated in both functionality and aesthetics
Reviewed on 3/7/2018
Pros
Avidian Prophet is a CRM software that is installed into your Microsoft Outlook program. If you do not have Microsoft Outlook, you cannot use this software. You also must be running the most recent version of Outlook. Since it runs inside of Outlook, there is no need to open any additional software or browser tabs to use this software. Pricing-wise, as far as CRM systems go, Prophet seems reasonable. Their customer service is also great, as any time I've had an issue, I've received a reply within just a few hours, tops. In addition, it does a great job at allowing our sales team and sales managers to see what clients need attention, and what verticals we should be focusing our efforts on, based on real data collected by Prophet. It uses the connection to your emails as well as 3rd party software (such as Constant Contact, Mailchimp, etc) to analyze client interaction with your marketing efforts.
Cons
Prophet requires the most up-to-date version of Microsoft Outlook to run, so there are additional software costs to consider in addition to the costs of Prophet. You must also have the most recent Microsoft Windows operating system. If you are a Mac user, you will either have to run Bootcamp with a copy of Windows, or will have to use software such as Parallels. Again, increasing the cost of using Prophet because so many other programs/things are needed. It also seems to have some performance issues, and seems to lag computers down quite a bit. The software itself is not very easy to use and required quite a bit of training for me to be able to use it, and I had to consult my detailed notes regularly to use the software correctly. Also, it is just plain ugly.
- Industry: Oil & Energy
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
CRM Capability and Value
Reviewed on 17/1/2023
specifying sales opportunities by tiers, importance, value and timing.
specifying sales opportunities by tiers, importance, value and timing.
Pros
Tracking sales and opportunities. Giving everyone needed the information so all would see the same thing.
Cons
Cumbersome to find and input all values wanted
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
3 years running it as a user and 3 years using as an administrator
Reviewed on 12/9/2016
Pros
Scale-ability and the capability to mold to a lot of different companies business models. The vendor is good about fixing issues quickly but sometimes difficult to distinguish between an actual error and a company specific business process. There are a ton of purchasable add-on's from third parties that can and do make this a wonderful software if you have the money.
Cons
Slow to implement vendor driven Idea's Network from user ideas. The product feels extremely slow once you get used to running the system and is glitchy because of the method chosen to release updates and advancements. Vendor Runs a continuous improvement program with multiple releases a year so as they are designing new features at the same time they are cleaning errors and glitches rather than waiting a long time for advancements and a rock solid release. This could also be considered good and bad if you need an advancement, you don't have to wait! Since this software can mold to a large variety of business models it can make training difficult and long due to the complexities of the software's advanced features.
- Industry: Logistics & Supply Chain
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Prophet CRM review
Reviewed on 11/3/2016
Pros
As the IT Manager for Sherwood Lumber, my responsibility is to insure the software runs smoothly and the data integration with our ERP system works correctly. The software has had very few problems. We have been able to leverage the data integration capabilities of Prophet to provide important information from our ERP system to the sales people out in the field on their cell phones and other mobile platforms. They can manage Customer information on their mobile device and changes get updated in our ERP system, which keeps our Customer Contact information accurate. Our managers are able to monitor activities in the CRM to get a better feel for the interaction between our sales people and our customers and we are able to better organize our corporate marketing because of the data we are able to collect with Prophet. The people at Prophet have been great to work with. Both their sales and technical staff are knowledgeable and professional.
Cons
I have no specific complaints about Prophet specifically. The software platform fits our CRM needs and Prophet supports us well.
- Industry: Transportation/Trucking/Railroad
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Using Prophet CRM for 5 years
Reviewed on 11/5/2015
Pros
I like how there are several tabs to categorize your contacts and many areas to include in depth details about each contact. I also like how you can have multiple opportunities for different customers. Obviously, syncing the software with Microsoft Outlook has huge benefits. Being able to schedule tasks that go directly to your calendar allows for a great advantage for scheduling appointments and maintaining an organized schedule.
Cons
I'd like it to be easier to see if a co-worker is working with a customer or lead. I feel like you have to manually search through a list of companies to determine if they've already been entered into the software as a contact. If there was a search bar or a way of searching cities or states that contacts are based out of, it might help minimize the time it takes to verify if someone is already doing business with a company.
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
CRM Integrated with Outlook
Reviewed on 7/10/2019
Pros
I love how integrated the CRM is with Outlook. It is easy to use and convenient.
Cons
I dislike that changes cannot be made to an entry from the overall views. An Opportunity must be opened in order to change any information in a field. It would be even easier to use if that information could be changed in the "view" screen.
Response from Avidian Technologies
That's a great idea, I'll share that with the team. Thanks for the review!
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
A Great CRM
Reviewed on 4/10/2019
CRM has been a great accountability piece for myself and others. Keeps you organized so you can...
CRM has been a great accountability piece for myself and others. Keeps you organized so you can manage more.
Pros
Integration with Outlook has been a game changer from our last CRM
Cons
Loading time is slow at startup but is fine thereafter
Response from Avidian Technologies
Thanks for taking the time to post a review! We greatly value your feedback.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great Software, Great Value
Reviewed on 4/10/2019
Pros
Keeps me on task, nothing slips through the cracks
Cons
Get a more user friendly mobile interface and I would use it more.
Response from Avidian Technologies
Thanks for taking the time to post a review!
