PayPal Reviews
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25209 Reviews
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A User-Friendly Invoicing System and Accounting System
Reviewed on 3/12/2019
Great so far. I don't see us switching to any other invoicing platform anytime soon.
Great so far. I don't see us switching to any other invoicing platform anytime soon.
Pros
The thing that led us over to PayPal was how easily integrated it was with other platforms as well as how familiar everyone already is with it. The pricing is competitive per transaction and it easily allows for international invoicing and payment. It also made it really easy for our accountant to understand the layout of it.
Cons
The only thing I didn't like at first was that I typically associate PayPal with a cash app between non-professional relationships. After seeing their invoicing system, I was immediately impressed.
Alternatives Considered
QuickBooks EnterpriseReasons for Choosing PayPal
We made the switch because more people were familiar with PayPal and it made sense to do so. Plus, we weren't sure how simple it was to invoice and collect payment from international clients. With PayPal, we knew how easy it would be.Switched From
WaveReasons for Switching to PayPal
It came down to pricing and functionality. PayPal offered the same features without the monthly fees.- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Paypal Business Review
Reviewed on 4/6/2019
Overall, I've been a customer of paypal for over 10 years. I like their invoicing system, and how...
Overall, I've been a customer of paypal for over 10 years. I like their invoicing system, and how it tracks everything for you. It gives ease of access when you go into Paypal and you need to search for and track payment or invoice records. That's awesome. I am not a fan of the customer service that paypal has. Each time I call for help to try to fix an issue I'm having, I end up getting off the call more confused. They need to train their rep's better. I've had instances where I've had to call about the same issue multiple times, and each time I called about the exact same issue, I have been given different explanations, and also been told to do different things to 'correct' the issues, and 9 times out of 10, the issue isn't resolved. If you call with a simple issue, the rep's seem to be able to help ok though.
Pros
I like a couple things about Paypal. I mostly like the mobile app that they offer, because it gives you ease of access when your on the go. I also like that Paypal has started integrating new partnerships like Venmo. I really like how easy and instantly you're able to transfer paypal funds into your bank account.
Cons
With the new partnership/integrated apps that they have, like Venmo, and Greendot, they aren't a two-way street. For instance, you can't transfer money from Venmo over to paypal, or at least I tried, and it was extremely confusing how they have everything set up.
Reasons for Switching to PayPal
I am very comfortable with how paypals system works, and I've been using it for years. It's been the most consistent of all of the other systems I've used. Also, again, as mentioned, I like the mobile app that they have the best. It keeps me in control in an instant when I need to check my balances, check invoices and track transactions.- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Will always use Paypal
Reviewed on 13/9/2024
Good experience and I will continue to use, When i did have the negative experience the customer...
Good experience and I will continue to use, When i did have the negative experience the customer support sorted this for me immediately.
Pros
Most Major companies and shops now accept paypal and its an easy and safe way to transfer and store money.
Cons
When you sell an item on ie Ebay, the payment hold stays ( even though the sale has been completed) I have had one experience where it was hard to access the held money.
- Industry: Defense & Space
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
PayPal great unless you need cash back rewards
Reviewed on 26/9/2024
Used frequently since 2004. Wish I would have switched to competition ma my years earlier.
Used frequently since 2004. Wish I would have switched to competition ma my years earlier.
Pros
Common well known name. Easy to integrate in most payment portals and personal usage.
Cons
Very low rewards and payback on usage. Competitors which pays back extensive cash back percentages are now commonplace. PayPal does not and does not care to update that feature
- Industry: Financial Services
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Paypal: Easy to set up and get going
Reviewed on 8/6/2024
Thus far, PayPal has been solid with zero downtime and no technical issues. That’s important for a...
Thus far, PayPal has been solid with zero downtime and no technical issues. That’s important for a small business.
Pros
PayPal was easy to set up for my small business. I had it up and running in a couple of hours.
Cons
The transaction charges could be better, but they are competitive this space.
Alternatives Considered
Square PaymentsReasons for Switching to PayPal
Cost and ease of use. Square seemed a bit too complicated to set up.- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
My experience with Paypal
Reviewed on 26/9/2024
PayPal is a secure and trusted form of an application which can ease the money transfer and overall...
PayPal is a secure and trusted form of an application which can ease the money transfer and overall I use it a lot.
Pros
The lovely thing about PayPal is when we are transferring we would not be charged extra for transferring money from PayPal. Also for transferring to friends who live in another countries is really useful.
Cons
The application can have a better look but overall is a useful app.
- Industry: Research
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Paypal is the best!
Reviewed on 14/8/2024
Overall Paypal has been a great platform to use. It is so easy to navigate. It completely secured...
Overall Paypal has been a great platform to use. It is so easy to navigate. It completely secured and issues get resolved quickly and very much to your liking.
Pros
Paypal is the best platform to use. Love the fact that you can pay for orders using it without having to move money to your bank account
Cons
In South Africa Paypal can only be linked with FNB which is a bit too strict for my liking. Most people other banks and if actually want to withdraw money from Paypal you'd have to go to an FNB branch. To some people banks are quite a distance
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Necessity for smartphone
Reviewed on 23/9/2024
It’s always been great and use it almost daily
It’s always been great and use it almost daily
Pros
It’s very widely used and accepted for most online transactions
Cons
The layout and interface does feel pretty old
- Industry: Education Management
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome app
Reviewed on 15/9/2024
I use it to get paid from a teaching job I do online!
I use it to get paid from a teaching job I do online!
Pros
I like that I can pay for things and transfer monies to my bank
Cons
Only thing I would fix is the fee to get your money in the back immediately
- Industry: Civil Engineering
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Paypal for sending money to friends and family
Reviewed on 1/9/2024
Overall, my experience with PayPal has been positive due to its ease of use and reliable transaction...
Overall, my experience with PayPal has been positive due to its ease of use and reliable transactions.
Pros
I value PayPal's easy-to-use interface, speedy transactions, and solid security, making online payments effortless. The best thing I like, is the service is free.
Cons
customer service sometimes lacks responsiveness.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
International payment system that stands as a gold standard
Reviewed on 8/11/2019
We now have a PayPal button on our website that indicates to clients that we accept PayPal payments...
We now have a PayPal button on our website that indicates to clients that we accept PayPal payments and we now receive funds from everywhere. It is an easy to use wallet and you can make withdraws easily to your bank account or credit card.
Pros
It has provided us with the opportunity to receive funds instantly from our clients from all over the world. All this happens at the best lowest expense possible. The most important thing you can create and send invoices very easily to clients. We are also able to request payments from clients. The choice to differentiate between personal and business accounts, of which they are all free to open, makes it more client focused. PayPal exchange rates to other currencies are also good than other companies that rob from clients by manipulating currency exchange rates. Buyer protection is another best feature to prevent fraudulent sellers from scamming clients.
Cons
As much as paypal is making life simple and is helping building a global community, their introduction of fees when you are sending money to a friend across borders makes it unfair.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
the in and outs of paypal
Reviewed on 31/3/2020
The overall money saved and speed if PayPal's services are a more then welcome addition to any...
The overall money saved and speed if PayPal's services are a more then welcome addition to any buisness . With so many solutions for sending and receiving money for goods and services PayPal is an overall very cleverly designed software and would recommend it to anybody.
Pros
the ability to make customizable invoices for pretty much anything is an amazing feature. yiu are ability set payment dates and reminders for your customers, comes in handy when yiu have many streams if revenue and sources. organization us key to success. You can also accept payments
or make refunds in many different currencies and do this on your mobile,home or at the office with no process time. furthermore if you dont know they also have a money order service that allows you to send money any where in the world at very little cost. switching from the old services i was using for the restaurant to do all of this has saved $10k+ every year, cant get much better then that.
Cons
The ability to run a line if credit would be something that would improve overall value of PayPal's service. I would like to see some kind if reward system put in place for individual and buisness clients for frequent use, also the ability to use Bitcoin or other cryptocurrencies would be a good addition as as the days go one more and more people use them for there everyday spending/saving and investing opportunities.
- Industry: Investment Management
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An amazing Platform for all types of transaction
Reviewed on 12/9/2022
The experience from using PayPal has helped in understanding how secure it is to use a mediator...
The experience from using PayPal has helped in understanding how secure it is to use a mediator like PayPal because of its best in class protection towards safe guarding the personal data and ensuring the wallet is safe. I enjoy the feature of adding USD to the wallet and thus helping to save on forex and conversion rate. These days the PayPal recognizes the device that’s being used and help in making seamless transaction without the need to verify over and over again . Upto date transaction records and easy to track the transaction makes it a tool for record keeping. Further, a lot of institutions are enrolled and are using PayPal making it global these days for buying and selling and accepting the proceeds through PayPal, and further sending and receiving money through banks. Overall, PayPal is one of its kind and best in class which is meant for the present days for both individual and business alike.
Pros
Paypal is an user friendly and secure Plato for. which helps in navigating through and understanding the various features provided easily. The processing speed of transaction is so quick and instant. The facility to add various credit card providers and highest security measures will definitely make it a plus to rely on this platform without a second thought. Customer service is excellent that they work with us to resolve issues in a timely manner respecting the time of the user. Further, various currencies could be added to the account thus helping us to store the currency and use when we want without having the forex exposure affecting in the transaction.
Cons
The software is so amazing that i don’t see anything that seems like a drawback, one reason is PayPal is evolving as they constantly add features which are meeting and matching to the current trends and needed for the present technologically reliant economy.
- Industry: Publishing
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Paypal makes it easy to receive payments
Reviewed on 30/1/2019
Overall, PayPal has proven to be a great choice for business needs, as I've been able to carry it...
Overall, PayPal has proven to be a great choice for business needs, as I've been able to carry it over wherever I go, whatever I do, whenever I need it. I use it to collect payment on digital and physical goods across several platforms and marketplaces, as well as to invoice clients, and pay my recurring bills.
Pros
I like that Paypal is widely accepted everywhere, and the service charge rates are competitive with other payment processors. As a small business owner this makes it easy for me to accept and receive payment not just on my own site, but across a variety of marketplaces like eBay and Itchio, but also invoice customers and pay vendors.
Also, having Paypal as my payment processor means that I don't have to be personally responsible for storing customer payment information, which could prove a big liability otherwise were my site to be hacked. At checkout, I can simply redirect them to Paypal Checkout, and Paypal will handle the rest. I can then later check my Paypal Dashboard for the customer's information if I need to ship anything or contact them.
Additionally, the Paypal Business debit card is nice, because of the 1% cashback program on purchases ran as credit. It may not mean much savings, but every dollar counts and this can add up quick! This combined with the fact that Paypal will automatically email me a receipt whenever I purchase anything has given a lot of incentive to use the card with almost every purchase I make.
Cons
The thing I like least about PayPal is the integrated Sales Tax. If you use PayPal to automatically determine sales tax, as opposed a 3rd party sales tax calculator at checkout, then you will have to manually enter tax jurisdictions in yourself. This can be incredibly time consuming if the area (county or state) you're collecting tax for encompasses a lot of different zipcodes, as there can be dozens for just 1 county alone. I wish PayPal had its own ready-made tax code database to draw from or allowed for a 3rd party tax plugin.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Payment Software With A Ton of Features
Reviewed on 23/2/2019
I use PayPal daily on our company's website, as well as three e-commerce platforms that we use...
I use PayPal daily on our company's website, as well as three e-commerce platforms that we use (Bonanza, eBid and eBay). We offer additional payment options on our website and have discovered that PayPal appears to be the most trusted by our customers. PayPal offers a wide range of reports for tracking sales and expenditures. Because of the number of reports, I do not utilize them all. My favorite report is the monthly or quarterly financial summary because I can see what our revenue and expenses were and it is very user friendly. We print all of our shipping labels through PayPal and receive a commercial discount. I have tried other options for shipping but feel that PayPal is the most cost effective and user friendly. I also like the option of paying for my shipping costs out of my PayPal balance because it eliminates the step of transferring money to the bank and having to wait for it to get there. In addition to using PayPal for e-commerce, I do work as an independent contractor. Most of the companies I contract with use PayPal to pay their contractors. The financial summary on PayPal breaks down what money came from sales and what was sent as a distribution from a company I contracted for. PayPal integrates easily with my accounting software so that much of the bookkeeping and accounting work is hands off. I am able to pay vendors and platform fees directly from PayPal. PayPal offers more than one way to get my money. I can transfer it to the bank or a debit card.
Pros
PayPal offers integration so that I can accept payments from customers on my own website as well as on all of the platforms that I sell on. PayPal also offers a wide range of custom reports that helps me track sales and expenditures such as shipping costs and fees.
Cons
Calling PayPal's customer service often results in added frustration and a lack of results. PayPal often sides with buyers that claim there was an issue with their order, even when there is a lack of evidence to support the claim.
- Industry: Graphic Design
- Company size: Self Employed
- Used for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Convenient & Widely Acceptable Online Payments System but...
Reviewed on 16/5/2019
No doubt, PayPal is a very convenient payments system available on the internet. With easy...
No doubt, PayPal is a very convenient payments system available on the internet. With easy integration with valid credit card, users can easily make payment for any service that accept PayPal payment, send money to friends and family, and transact with online vendors all over the world. As a user since 2014, i will gladly recommend PayPal for anyone, especially for Freelancers that sell their products and offer services online which will help them receive their payment at ease, but the payment receiving feature needs to be available for their country.
Pros
One of the biggest advantages of PayPal is the easy online payments system which is widely accepted by online vendors, big e-commerce stores and other businesses. PayPal allow users to send out money and also receive payment, which made it easy for two individuals to carry out business transactions or send money as a gift to friends or families.
One of the best features of PayPal is the easy integration with user’s Local Bank Account; users can link their Credit Cards to their PayPal account, make transactions with PayPal and get debited on the Bank Account. Another advantage of PayPal is the security, they takes security tightly, secure logins like 2FA to prevent user’s from hackers, also each transactions are monitored and any foul suspect will result to cancellation and account will be limited for verification.
PayPal has also helped me from scammers and getting out of bad deals, they have a good refund policy that help buyers get their money back easily if the deal goes wrong.
Other advantages are keeping of all general transactions histories which can be easily printed and a straightforward user interface which makes it easy to use and understand.
PayPal have a mobile app that makes PayPal easier to use, the app is available on both Android phones and iPhones; all online functions are available on-the-go.
Cons
Even with the good reputation online, PayPal can be very frustrating with different disadvantages.
A major problem with PayPal is the customer support, contacting those guys can be very frustrating, using the email takes forever before they reply, calling their mobile phone takes time before you’re connected to available support which is very expensive since it’s international call. PayPal really needs to improve their customer support and at least be less aggressive with rules, which is another problem with PayPal; example of the limitation of accounts on slightest things, even though security is important to make users safe on the internet, PayPal however takes security a little too much, a simple change in account’s activities can result to limitation of user’s account which can only be resolve with ID verification and reviews.
Another con to PayPal is the limitation of some countries from having full access to their services, my country in particular can only send out funds and pay for services but we can’t receive funds, which aren’t good for business, I have to find alternative to receive payments online.
The last one I can think of is the transactions fees, unlike other competitors; PayPal doesn’t have stable fees, sometimes PayPal can charge up to 50% of total transaction amount, which isn’t encouraging.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Trustworthy!
Reviewed on 7/1/2020
I use PayPal multiple times a week for both personal and business reasons, and it's the easiest and...
I use PayPal multiple times a week for both personal and business reasons, and it's the easiest and fastest money transfer app I've used. I really like how you can choose to send money as friends and family or as goods and services, options are important. If someone buys your product or service and pay through goods and services they get buyer protection which is very helpful because I can't offer that on my own.
Recently they added the option to instantly transfer your PayPal balance to your linked debit card or bank account, which is another great service by PayPal. They have a nice selection of PayPal credit, debit and prepaid cards and you can also get the PayPal cash card to easily withdraw money from your balance at a store or ATM.
I love using PayPal, it's the only money transfer service I actually use because they make every transaction and transfer almost effortless. PayPal has great fraud security and ert you via email if they suspect suspicious activity on your account. Very trustworthy app/website!
PayPal support is great, I love how you can choose to contact them through email, in app messaging, live chat or call them...these choices make it possible to reach out for help no matter your situation. PayPal nailed it!
Pros
Instant money transfers! I love how easy it is to instantly send money or payments to anyone by phone number, email address or name. Being able to link PayPal to Google Pay and Samsung Pay make PayPal that much more convenient to use.
I recently upgraded to a PayPal Business Account and received my new credit card swiper and chip reader in the mail, and it pairs easily with the PayPal Here app via Bluetooth and now I can accept credit card payments whenever and wherever I happen to be. I absolutely love using PayPal.
Cons
PayPal has an internal security system that blocks certain transactions and there is nothing you or PayPal support can do to override it, you just have to wait 24 hours and try again. If your account mostly receives money rather than sending money and you decide to send money the internal security system may either block your transfer or lock you out of your account until you call them to confirm your account, they call this "suspicious activity on your PayPal account"
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Satisfaction guaranteed
Reviewed on 27/4/2020
My overall experience with PayPal has been amazing. It is the only secure program I can trust while...
My overall experience with PayPal has been amazing. It is the only secure program I can trust while ordering medical supplies for me and my team at the hospital, regardless from what website I may need it from online. I’m able to receive transactions from the whole team to be able to pay for something under one transaction which is very helpful to have, to have everyone to pitch in at the same time. Being able to see the history of my usage is always a good way to help me keep tract of when I bought something.
Pros
PayPal is very easy to use for all ages. It is the most secure program while doing transactions. The security is very high and that relaxes me while using PayPal. If someone logs in from a different place than you normally log on with they raise a flag. Customer services is very helpful when you need them. You are able to shop online without worrying about being scammed regardless of the website. You can receive money from anyone very simply. You are able to even send your money on your account to your linked bank account for free! You can receive money on it without worrying about giving out your personal bank information or any other personal information. It’s very helpful for me in a hospitals to buy the supplies I need online that I can not find around me especially during this pandemic going on currently. It secures your credit card that you use as well. Being able to have your account via smartphone on the PayPal account is very useful.
Cons
I dislike not being able to use my account internationally. If I am going on a mission hospital trip overseas, would be nice to be able to receive money via transfer on my PayPal account and deposit in my bank account as I am able to do in the US. It takes a lot of time to process things at times , if I am waiting for a payment from someone it normally takes days. If You could do it instantly would be way more convenient for us. Even in the US I am not able to use it anywhere I’m wanting to , I find certain deals a lot cheaper on websites but it does not have a PayPal feature.
- Industry: Design
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The perfect place to save and transfer your money
Reviewed on 22/7/2020
In general, this platform helps me a lot in receiving my money from various sides, especially...
In general, this platform helps me a lot in receiving my money from various sides, especially because I work in the field of designs and have money at the site and that Paypal is always my first choice so that I can take this money.
It makes it easier for me to pay the bills, transfer the money, and receive it from any bank near me. It is truly an ideal platform and I cannot give it up in my own transaction .
Positives
In my view, only the pros of the Paypal platform were divided into ten sections
1: Through Paypal, I can send and receive all my money from different countries of the planet with complete ease and credibility in paying the funds at rock bottom possible costs
2: Safety you'll not find a far better wallet than Paypal in saving your money and savings. you'll put tons of your money and zip are going to be taken from it. it's safe enough. On the PayPal platform, hackers are verified and every one transactions are monitored. If a rogue person is analogous to the platform, they're taken out and their account locked up.
3: Easy to use and fast money transfer, you'll not find it difficult to receive and transfer your money. don't be concerned about your bank mastercard information, their security policy is extremely strict, all you would like is simply send the person to the corporate and your email address, and therefore the money are going to be sent to you
4: Customer service has top quality and global and it's very easy to speak with them if you fall under any
Pros
problem, talk only to them, they're going to reply to you and that they will solve your problem needless to say
5: Commission is extremely cheap, unlike wallets and other electronic banks
6: Very easy if you employ it from the phone. Ideal for putting icons and straightforward to navigate the platform. I prefer using it by phone tons . the form and therefore the general interface of the platform are beautiful and attractive.
7: the power to pay bills to my customers and therefore the ability to shop for from various stores of the planet through the web , and once you open any website you discover within the payment options the Paypal platform that's everywhere within the world
8: you'll receive your money on a day to day and throughout the week, if you're employed during a fast electronic job and you get your money on an equivalent day, i counsel you with Paypal
9: Famous and with an excellent reputation among people and corporations , everyone knows Paypal, and this is often amazing in itself. you've got an excellent thanks to go if you would like to verify his friendship, and it's one among the foremost used platforms within the world on a day to day .
10: Continuous updating of the platform and adding features instantly increases your love in handling it and increases your confidence in it more. Okan Paypal tells you to not worry about your financial transactions, i will be able to manage it and you're comfortable with peace of mind
Cons
As for me, I had some difficulties linking my bank credit card to the platform but I went to technical support (customer service) and they helped me solve the problem
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
PayPal is a well rounded service
Reviewed on 23/8/2020
My overall experience with PayPal as a buyer is pretty positive. And of course as a seller it’s...
My overall experience with PayPal as a buyer is pretty positive. And of course as a seller it’s going to be more difficult as you have too build a basis for yourself so you can come across as trust worthy. It seems the app really has a no scammer policy for the most part, and I believe most disputes are opened and handles fairly if not a bit extended and over due. I think that the buyer protection is a very amazing option that not many other concealed cash apps have, and I think the app has very good security for the most part. Overall my experience as a buyer and seller are both positive.
Pros
Very functional for small business owners, or if you run a shop on Instagram or etsy, even through your own website. You can pay for things instantly, using your thumb print through your phone as affirmation of payment. Instant transfers/wires too your bank account with a very affordable fee. The app is free to download and use, and you the exchange rates between different currency is also very good and the fee is feeble and affordable. The outlines of the app are very too the point and it’s very easy to use after confirming who you are and connecting your bank account, and if you don’t want too connect your bank account you can use your PayPal balance with a PayPal card which is very convenient. It’s very easy to send money all over the place, you can also send money through friends and family which won’t charge you a fee no matter where you send it or you can pay a small fee and have a 180 buyer protection over whatever product you bought, no matter who or where you bought it from. Including open disputes that last for 21 days Until resolved or refunded. Overall a very well rounded app and outlined nicely with a lot more pros than cons.
Cons
I think that customer service is very poor, even before the covid 19 out break, it takes a little while for them to process disputes. You also have to be careful of people who will scam you, you can not be refunded if you don’t go through goods and services. At least not all the time too my knowledge depending on the case. It’s hard to get in touch with an actual customer service rep, they have an automated system to help answer frequently asked questions or problems you may be having. Which doesn’t answer a few of the more difficult dispute problems that have occurred personally through the past. Also pending transactions are a thing and sometimes your money that has been wired too your pay pal balance may be unavailable too you for 21 days and it’s very hard to open a dispute about that so you can access the money in your account. Pending transactions usually happen when you are a new seller or if you are selling through a website or social media account connected too your pay pal for the first time. It doesn’t help when you have to pay the app your using it throughs, seller fees. And has sometimes made my bank account negative when I needed it. Boosting customer service and paying attention to the minor pending errors and sometimes the app will shut me out in a certain amount of time or not register my thumb print. Minor errors.
- Industry: Media Production
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
PayPal is my only choice for international payments.
Reviewed on 26/2/2021
Pros
I like the popularity of PayPal and that it has a huge user base, so if the support team isn't helping on time we can still get help from the PayPal user community.
PayPal is the most secured global payments gateway and nothing unauthentic can happen with our funds. With years of experience with PayPal, I can say that the website of PayPal is very responsive and very well made that can never crash or cause issues because of its very good optimization.
The PayPal app for mobile devices is also very secure, has all the required features, runs very fast and has a great user friendly interface.
When I work as a freelancer for overseas clients, PayPal is my only choice to receive payments and because PayPal supports a lot of currencies, I can receive money in any currency and get it converted to my local currency.
PayPal can also be integrated with our organization's websites very easily with its API integration technology. Our organization also uses PayPal to pay for international shipments of goods and inventories for our organization.
I use PayPal to make payments for various international services, I can hide my payment info and card details from non-trusted merchants by paying through PayPal. Another best thing is that I get Buyer Protection, means PayPal will help me if my transaction goes wrong or if the service or item I received is damaged or not satisfactory to me.
There's a feature by which I can request money from anyone using their email ID linked with PayPal.
Cons
PayPal is best fitted for sending and receiving funds internationally, but is not as good for Domestic Payments because it is very less popular among local vendors and merchants in India. The currency conversion rate of PayPal is also very high and we have to face a huge loss when receiving money internationally. There's also a big problem with PayPal that is, it suspends our accounts temporarily if we use a new device to login or a new IP address and getting our account back to working takes really a lot of time. Their Support service is also very poor, most of the times they just copy paste solutions from their own FAQs and most of the solutions aren't even relevant to our queries. I wonder if they even read our queries properly.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
PayPal delivers smooth payment processing to individuals and businesses
Reviewed on 2/8/2021
Overall, PayPal does make it easy for individuals and businesses to pay and get paid online. There...
Overall, PayPal does make it easy for individuals and businesses to pay and get paid online. There are new ways introduced to quickly get paid, which is great. The user interface has been constantly improved, new features are rolled out in different phases with a lot of testing but there are also things that can be improved. I feel that there hasn't been enough innovation at PayPal. That combined with more strict policies and doubtful practices towards businesses in certain industries, make me feel like PayPal doesn't really care too much anymore about small players (small businesses and solo entrepreneurs). I hope that changes in the future, because once upon a time PayPal was a pioneer that helped pave the way for entrepreneurs to start doing more business online, worldwide.
Pros
I've been using PayPal for 15 years, both personally and through my business, and have been a happy customers for most of this time. The strength of PayPal is that it's very easy to send & accept payments once you got your account set up. Subscription management is easy, which was a plus for me as I sold a lot of subscription-based products and services. Overall it's a platform that is modern and solid. That's why it's trusted by so many consumers.
Cons
The platform itself is good. It's modern, secure and very solid, but in my opinion it's also missing some advanced features that new platforms have. There should be more innovation. A good example is that I think we should be able to accept multiple mobile payment solutions through PayPal as well as support for multiple cryptocurrencies. PayPal has some catching up to do if it wants to stay on top of the business. The support teams also should care more about working together with businesses, instead of sending canned responses and not being helpful.
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Paypal impression
Reviewed on 29/4/2023
Accepting Payments: PayPal can help businesses easily accept payments from customers using a...
Accepting Payments: PayPal can help businesses easily accept payments from customers using a variety of payment methods, including credit cards, debit cards, and PayPal balances. This can be especially useful for businesses that sell products or services online.Fraud Prevention: PayPal offers a range of fraud prevention tools to help businesses reduce the risk of fraudulent transactions. These tools include real-time fraud screening and risk management tools that can help businesses identify and prevent fraudulent activity.International Payments: PayPal supports payments in over 200 countries and regions, which can be a huge benefit for businesses that operate globally. PayPal also offers currency conversion and multi-currency support, making it easier for businesses to manage international payments.Recurring Payments: PayPal can help businesses set up and manage recurring payments, such as subscriptions or memberships. This can be a useful feature for businesses that rely on recurring revenue streams.Streamlined Checkout: PayPal offers a streamlined checkout process that can help businesses reduce cart abandonment rates and increase sales. Customers can easily checkout using their PayPal account, which can be a faster and more convenient opt
Pros
Convenience: One of the most significant features of using PayPal is its convenience. PayPal allows users to send and receive payments instantly from anywhere in the world, as long as there is an internet connection.Security: PayPal uses advanced security measures to protect its users' financial information. When you make a payment, your financial information is never shared with the seller or merchant.Buyer Protection: PayPal offers buyer protection, which means that if you do not receive the item you paid for, or if it is significantly different from the description, you can file a dispute and get your money back.Multiple Payment Options: PayPal allows users to link their account to a variety of payment options, such as credit cards, debit cards, and bank accounts. This makes it easy for users to choose the payment option that is most convenient for them.Mobile App: PayPal has a mobile app that allows users to send and receive payments, check their account balance, and view their transaction history on-the-go.International Payments: PayPal supports international payments in over 200 countries and accepts payments in over 25 currencies.Overall, PayPal's convenience, security, buyer protection, multiple payment options, mobile app, a
Cons
Verification process: PayPal requires users to verify their account by linking a bank account or credit card. This process can be difficult for some people, especially if they do not have access to a credit card or bank account.Transaction fees: PayPal charges transaction fees for certain types of transactions, such as receiving payments for goods or services. These fees can add up and be costly for individuals or businesses that frequently use PayPal.Payment disputes: PayPal has a system in place for resolving payment disputes, but this process can be time-consuming and frustrating for some users. It can also be difficult to navigate the system if you're not familiar with it.Limited customer support: While PayPal does offer customer support, some users may find it difficult to get in touch with a representative or get their questions answered in a timely manner.Security concerns: While PayPal is generally considered secure, there have been instances of account breaches and fraud. Some users may be concerned about the security of their personal and financial information when using PayPal.Overall, while there are some potential challenges associated with using PayPal
- Industry: Design
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
dependable payment provider ; adding a credit card is still possible but not required
Reviewed on 9/6/2023
As a freelancer, I value PayPal's payment platform's simplicity and adaptability. I can easily...
As a freelancer, I value PayPal's payment platform's simplicity and adaptability. I can easily accept payments from customers all over the world using PayPal, and the transaction fees are affordable when compared to those charged by other payment processors. Overall, as a consumer and a freelancer, PayPal offers a dependable and practical solution for my online payment needs.
Pros
on several websites.I also appreciate the additional layer of security PayPal provides for my transactions. The PayPal Buyer Protection policy cPros: As an online shopper, I value PayPal most for how simple and convenient it makes buying things online. I don't have to enter my payment information for each transaction because PayPal allows me to safely store it and make purchases with just a few clicks. This helps me save time and hassle, particularly when I shopan assist in resolving problems with purchases, such as receiving faulty or incomplete goods or no goods at all. I feel more at ease and confident in my purchases as a result when I shop online.As a freelancer, I also value how simple it is to
Cons
The drawback is that Paypal's customer service is sparse, which makes it challenging to quickly resolve complicated problems. Even though Paypal has its own service, not all forms of payment are accepted. Customers' available payment options are constrained as a result. There is always a chance of fraud, as there is with any online payment system. Although Paypal has some protections in place for buyers and sellers, it's still important to be on the lookout for any potential scams.
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It has some minor drawbacks but none are deal breakers.
Reviewed on 19/1/2018
PayPal has a couple things they may need to tighten up for the businesses using them. Once up and...
PayPal has a couple things they may need to tighten up for the businesses using them. Once up and running, Ive not run into any issues or problems. Incoming or outgoing, funds travel as expected within a decent amount of time.
Pros
Using PayPal is easy and consumer friendly. Their help section is also very usable and informative. Payment can be taken from people with or without a PayPal account. The interface is intuitive and easy to navigate. There is also the ability to swipe credit cards in person. The basic device is provided at no charge and works with almost any smartphone. Its portability makes it a must have for businesses that are mobile. Processing of payments is easy for the consumer or whoever is paying you. I haven’t run across a bank that isn’t PayPal friendly. The app is a “light” version of the website, so there are a couple things that aren’t available but it still has a nice phone or tablet interface. Almost any information can be found from within. They are also informative with what's happening with funds with just a glance. Their transaction notifications are also on point.
Cons
The amount of verification required is a bit much, but considering the world today and corporations need to deflect blame when situations arise, they are thorough. I am a non-profit and has a bit of an issue with our status within the system. I got a couple form emails when inquiring but eventually got someone that could direct me. Talking to a person can be an issue but once you’re up and running, things go smooth. For a person to use PayPal and not force the organization they’re paying to incur a fee; the person must have a PayPal account. Many people are shy about putting their banking information permanently online but still use the service. I would like for PayPal to allow me to see my incoming payments comment section without having to click on it even though all other sections appear when printing. I would also like to be able to make my own report with what I need. There are several canned reports that don’t give me everything I want the way I want it, but I work around it. None of these issues are a deal breaker for me.