Wagepoint Reviews

It was easily integrated with our scheduling software and our bank. (Deputy)

It took us a almost a year to initiate direct deposit with our bank so we were using WP just to generate paystubs but once we started doing Direct Deposit in Canada it would give us errors while processing Payroll.

Their product (especially the UI), pricing, and customer support. We used ADP before switching over to Wagepoint and running each payroll via ADP was just dreadful. Wagepoint is much easier to use and more affordable, and their customer support team is friendly.

You can't reach their support team over the phone. They only accept emails.

Easy to use and good selection of reports. Easy setup for new employees and handy employee self-serve portal for paystubs + T4. As a small business with avg 10 employees Wagepoint is a low cost solution with all the features we need. Customer service has always been quick and great whenever needed. They responded quickly during the pandemic to incorporate federal wage subsidy programs which was amazing... saved us a tonne of hassle. Recently released ROE enhancements will be great when needed too.

Almost nothing we don't like based on our requirements.

So easy to use and browser usage and localized employment info.

The App starts off with having a Pin set up for access, and no way to change said pin or set a new one Via the Browser.

We are a not-for-profit and do not have a wide selection of business professions who have expertise in the various small business departments such as payroll or HR. Wagepoint and their support staff feel like they are those professionals we need and provide outstanding support and service to us.

While there are a number of canned reports available to use (for no additional charge), I would like to see more of these reports made available.

I decided on this product just for the automatic tax filing of the 1099s/W2s and quarterly reports on my behalf. Anything to help save me time from doing any tax work is fully appreciated. The website actually goes well above and beyond with the free reports you're able to generate for your needs, the flexibility of modifying payments and running one time payments, it's so fully featured I'm amazed at how it's able to stay so cheap and offer so much.

If I had to name one thing it would be the lack of easy documentation for doing more complex payroll activities, such as garnishing an employee for child support but a simple email to their support email and I got my answer.

As an employee, I find Wagepoint a convenient tool for accessing my paystubs at any time, while also receiving an email notification when it's been ready to be viewed. It has an easy-to-use portal that allows you to update your banking details and personal information at any time too.

I really like the simplicity of this software, but I wish there was an app for mobile phones as well

-Ease of use-- this software makes complete sense.
-Great staff with a fast response time.
-Love how staff can check their own paystubs and T4s on their own online account-- environmentally friendly and time-saving not having to print them each time!

With this software you just input the pay/hours and it figures everything else out, you double check to confirm and payroll is done! It’s very simple to operate and all reports etc are at the click of a button when payroll is processed. I had never done payroll before and Wagepoint made it simple and inexpensive.

I can’t think of anything I didn’t like

How easy it is to do the payroll for large number of people.

How I have to combine the hours in a calculator before posting it to the tabs.

1)processes are easy to follow and adjust. 2)Customer support team are amazing!!!

If I have to say one, sometimes it is hard to get reports as exactly what I want, but not a big trouble to me. Still functions perfectly.

Love the series that come with the software. Payroll is fast in most cases. Track app is also really cool, but in obvious beta. Really looking forward to it becoming fuller (would be amazing to see scheduling and timesheet management!).

Customer service is e-mail only, but they are super helpful and thorough.

The whole interface is a bit dated, and for some reason, everything is squished into a small division on a page. Making the window bigger doesn't show extra information. It seems limiting, and the next two issues probably stem from this design choice.

Paying vacation is a pain. You have to take the accrued vacation, then divide it by their pay, so you can add it to the pay in HOUR format. Why not just have the information available on the main payroll screen and add it as dollar amounts? Strange manual work for a product that is so automatic otherwise.

Adding tips is a strange too. You have to manually choose to add tips every time. Should be configurable to always show tips column, for example.

Reports could be more customizable. Like totals for specific time periods.

Quebec support could be a bit better.

I like the auto-run feature for all salary business as well as the easy to use software for processing pay periods.

The cutoff of 9:00am PST can be challenging to meet. It is particularly hard to make work if you run a Thursday pay date after a Sunday pay period end. We run into issues with this when converting clients sometimes that result in pay disruptions for employees.

Nothing. This software looks nice, but the back of house is a poorly designed, and the customer support system is very challenging to navigate.

Wagepoint was integrated with Quickbooks. It was very difficult to make changes to any payroll. At the end of November 2020, QBs and Wagepoint separated. I spent DAYS attempting to navigate the changes. I would consider myself very tech capable, i followed all there instructions, but at every turn there was an issue, or a warning message, or a "its us, not you" note. It's now been a week, i still haven't been able to process payroll, I have spoke to 4 "customer support" agents. All they do is take your information and say they will call back. After the 3rd call, i told them it was very urgent and they put me on hold. Then came back and said they'd call back in 3 days!!!!!! All of this during their transition from Wagepoint to QB. Why don't you have additional support available during such a big transition??? I'm very disappointed.

Ease of use
Clean interface
Excellent service

Partner program
New client setup and onboarding

easy to use, great customer service, fast response

reports are confusing. Takes a bit of time to break all source deductions of EE and EP down to enter into accounting

The website is very easy to use both as administrator and an employee. I've used other payroll companies (Payworks & Ceridian) both as an administrator and an employee and found this very user friendly compared to other sites. Everything is very straightforward, explanatory and easy to find.

I have no complaints about Wagepoint to date. Everything on their website is very user friendly and easy to find. I haven't had to use customer service yet for anything however our administrator has and I know he's said they have been incredibly helpful any time he has required any help or had questions.