Wagepoint Reviews

I must comment on the customer support team, they are always ready to help and respond to customer queries. Is it very useful in paying contractual staff daily , weekly and montly.

It is only suitable for small organizations, this limits its use in large multinational companies.

I like the clear layout of all functions, including reports. after ADP - it is a relief to use reports here. Flexible in different payment options

I'd like the software to add functions:
to calculate Union dues automatically based on hours worked (not on the amount of earnings).
to calculate HST automatically for contractors
To add the option "Vacation" paid to Contractors. Unionized contractors have 10% VacPay - I add it manually every week, together with Unions dues and HST

I was initially attracted to (and eventually chose) this payroll provider for its simplistic cost structure: $22/payroll with all tax filings included. That turned out to be false - if you don't run any payrolls in a quarter, the cost for literally filing a bunch of $0s more than triples to $75.
Additionally, I initially liked what I thought was a straightforward and user-friendly interface. That also ended up being false, with the clunky functionality not allowing for granularity such specifying which filings to make in a quarter or personalizing reports.

It's incredibly clunky, unable to be personalized and reports seem designed to be confusing and not align with each other.
Want to specify that a tax filing not be made with one agency this quarter? Too bad; it's all or nothing.
Want to compare quarterly tax filings with payroll reports? Sorry; they're formatted completely differently and unable to be modified.
Want just a comprehensive year-end report? Sure, but that'll cost you upwards of $100.
Additionally, the reports failed to indicate my corporate FICA contributions, so I almost missed taking that substantial deduction.

Easy to use and good selection of reports. Easy setup for new employees and handy employee self-serve portal for paystubs + T4. As a small business with avg 10 employees Wagepoint is a low cost solution with all the features we need. Customer service has always been quick and great whenever needed. They responded quickly during the pandemic to incorporate federal wage subsidy programs which was amazing... saved us a tonne of hassle. Recently released ROE enhancements will be great when needed too.

Almost nothing we don't like based on our requirements.

So easy to use and browser usage and localized employment info.

The App starts off with having a Pin set up for access, and no way to change said pin or set a new one Via the Browser.

We are a not-for-profit and do not have a wide selection of business professions who have expertise in the various small business departments such as payroll or HR. Wagepoint and their support staff feel like they are those professionals we need and provide outstanding support and service to us.

While there are a number of canned reports available to use (for no additional charge), I would like to see more of these reports made available.

As the owner of a bookkeeping firm, I've had the opportunity to use several different payroll programs. Wagepoint is by far the easiest to use and our 'go-to' payroll software for our small business clients.

For the longest time, I wished that they had better telephone support available for accounting professionals but I've heard that it's in the process of being developed now. :-)

I decided on this product just for the automatic tax filing of the 1099s/W2s and quarterly reports on my behalf. Anything to help save me time from doing any tax work is fully appreciated. The website actually goes well above and beyond with the free reports you're able to generate for your needs, the flexibility of modifying payments and running one time payments, it's so fully featured I'm amazed at how it's able to stay so cheap and offer so much.

If I had to name one thing it would be the lack of easy documentation for doing more complex payroll activities, such as garnishing an employee for child support but a simple email to their support email and I got my answer.

It’s just so easy to use. Payroll and set up. You can even have your employees sign up with their own portal. It’s easy.

Setting up the tax deductions was difficult because I had to set up accounts with the state tax department.

As an employee, I find Wagepoint a convenient tool for accessing my paystubs at any time, while also receiving an email notification when it's been ready to be viewed. It has an easy-to-use portal that allows you to update your banking details and personal information at any time too.

I really like the simplicity of this software, but I wish there was an app for mobile phones as well

Easy to use, friendly, professional, functional.

I real appreciate Wagepoint Support Team's help. The excellence of the support team is the top reason for me to recommend Wagepoint to my clients.

I hope the deductions can be imported in the near future. I like the earnings import function.

The customer support for Wagepoint is absolutely wonderful... while the software is intuitive and easy to use, once in a while I get stuck on how to do something different from the routine tasks and I am so very delighted to say that the support is fantastic. The support team gets back to me promptly, provide instructions on what I need etc. They follow up to make sure everything is working properly; you don't see companies these days extending their help and support I am happy to have chosen Wagepoint as our payroll software for our company

Small scaling and interface things if I had to choose something to improve upon

I love that I can pay my staff in one transaction, the payroll taxes are paid for me and I can break down the different jobs they do to show the hours correctly.

I wish that we could show days the staff worked and add the actual charters they did (the name of the place) this would make it better for charter drivers. Same with school runs, if I could put the route and if it was am and pm or just am and the days it would help the drivers see it better.

-Ease of use-- this software makes complete sense.
-Great staff with a fast response time.
-Love how staff can check their own paystubs and T4s on their own online account-- environmentally friendly and time-saving not having to print them each time!

With this software you just input the pay/hours and it figures everything else out, you double check to confirm and payroll is done! It’s very simple to operate and all reports etc are at the click of a button when payroll is processed. I had never done payroll before and Wagepoint made it simple and inexpensive.

I can’t think of anything I didn’t like

Fast customer support, the ability to process everything myself, the ability to customize payroll needs, the use of automated reporting and automated remittance and the ease of use

Xero integration does not work in the easiest way for all customers

Direct deposit, reports, CRA remittance, WSIB payment, QBO connection

I like everything. It is just great software.

Wagepoint is available 24/7, is so simple to use, and is accurate an reliable.

Ease of use and ability to access reports

That vacation is only accrued by percentage instead of hours as all our employees receive 3 weeks vacation and the accrual in wagepoint does not accurately reflect this. None of my employees are receiving notifications that their pay stubs are available.

Wagepoint's customer service is incredible. They never judge my limited knowledge of payroll processing and taxation issues, and always provide very clear instructions and options when issues come up. Not only that, they hold my hand through any troubleshooting that needs to take place (and often do it for me . . .). The system is fairly intuitive, and there are processes in place to prevent any major catastrophes from my lack of payroll knowledge!

It's tricky to figure out the pay periods (paid from -DATE- to -DATE-) because we are in a gig based industry, so predicting future compensation is not possible. Likely there is a solution that can be found in the Q&A and tutorials, but I have not explored it yet.

Website is very friendly; easy to learn, easy to use and an average payroll requires very little time to complete. We don't even have to distribute paystubs. Wagepoint does that for us by providing each employees with online access to all their personal information.

Nothing is perfect but I can't think of any suggestions for improvement

Relatively easy to set up and implement. The customer support is also very competent and helpful.

The reports you can generate are not particularly customizable (and often not very helpful). I am also a Canadian user and it does not apply provincial labour laws to payroll (just federal). I also use Deputy for our schedule and time sheets and the uploads are not ideal (overtime, holiday pay, and sick days all need to be manually entered and retracted from time sheet uploads).

This software was so easy to use and so much better than our old payroll department which used to be onsite. Our payroll in never late, never has any mistakes.. human error is nil.
we are also so thrilled with the customer service which answers immediately. Absolutely worth every penny!

Nothing - we love everything about this product

I enjoy the step by step process in inserting my employees information and their salary is automatically generated.

It’s very quick and not time consuming.

I wish that each page would save automatically. You have to manually click the save button and if you leave the page without clicking that save button, you lose all the information entered and thus waste your time.

The software is excellent for small scale operations. Very user-friendly, interactive with QuickBooks accounting software, easy to work within. Any time we have had to reach out to Customer Support, the speed of response and quality of response has been beyond impressive. Highly recommend Wagepoint for payroll administration and processing of payroll.

Would not suggest anything negative from our experience with this software.