--- description: Learn how Freshservice can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshservice Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Incident Management Software](/directory/1415/incident-management/software) > [Freshservice](/software/91351/freshservice) # Freshservice Canonical: https://www.getapp.ie/software/91351/freshservice Page: 1 / 30\ Next: [Next page](https://www.getapp.ie/software/91351/freshservice?page=2) > Freshservice is an online ITIL service desk with ticketing \& asset management capabilities, and incident, problem, change, release, and knowledge management tools. > > Verdict: Rated **4.5/5** by 724 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Freshservice \- Cloud based and ITIL Ready out of the box - Refreshing user experience that is miles ahead of age-old service desks - Built-in asset management capabilities to manage all kinds of digital assets - Flexible Pricing Plans for all kinds of organizations ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 724 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czechia, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China and 41 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Approval Workflow - Asset Discovery - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Discovery - Automated Responses ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Incident Management Software](https://www.getapp.ie/directory/1415/incident-management/software) ## Related Categories - [Knowledge Management Software](https://www.getapp.ie/directory/257/knowledge-management/software) - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) - [Information Technology Service Management (ITSM) Tools](https://www.getapp.ie/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.ie/directory/325/it-asset-management/software) - [IT Management Software](https://www.getapp.ie/directory/771/it-management/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.getapp.ie/software/10317/freshdesk) — 4.5/5 (3438 reviews) 3. [Milvus](https://www.getapp.ie/software/132287/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1785 reviews) 5. [JIRA Service Management](https://www.getapp.ie/software/91811/jira-service-management) — 4.5/5 (770 reviews) ## Reviews ### "Efficient, User-Friendly ITSM Tool with Strong Automation Capabilities" — 5.0/5 > **Praphul Kumar** | *17 March 2026* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: Freshservice offers great value for money considering the wide range of features it provides, especially for ITSM operations. As a Senior System Admin managing the tool independently, I’ve found it very easy to use and highly customizable. The interface is intuitive, which makes onboarding new users simple. Workflow automation, SLA management, and service catalog setup have significantly improved efficiency and reduced manual effort. Task and workflow management are strong, allowing me to streamline processes across different teams effectively. It also supports decent collaboration by keeping all ticket communication and updates centralized. > > **Cons**: There are occasional bugs and glitches, especially when dealing with complex automations or API integrations. Reporting and advanced customization could be improved further, as some use cases require workarounds. Customer support is helpful but can sometimes take time to resolve more technical or edge-case issues, which can be challenging when you’re the only one managing the system. > > Overall, my experience has been very positive. Handling the entire platform alone as a Tech Lead has been manageable due to its ease of use and automation capabilities. It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for improvement, especially around advanced features and stability, it remains a reliable and powerful ITSM solution. ----- ### "The Journey" — 5.0/5 > **Abilash** | *18 May 2026* | Construction | Recommendation rating: 9.0/10 > > **Pros**: User friendly from IT perspective in terms of configuring the instance and also very ease of use Self Service portal for our end users. > > **Cons**: Timeframe to get some feature/product enhancements implemented. Not much of other cons to mention currently. > > Really happy with the overall experience, customer support and looking forward to continuing the partnership with Freshworks. ----- ### "Freshservice has made managing IT requests a breeze. Highly recommended\!" — 3.0/5 > **Laura** | *20 September 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The user-friendly interface and automation features have saved me time and effort. > > **Cons**: I wish the reporting and analytics capabilities were more robust. Some additional customization options would be helpful too. ----- ### "They are actually Uncomplicating it for their customers" — 5.0/5 > **Chris** | *12 March 2026* | Media Production | Recommendation rating: 10.0/10 > > **Pros**: Very affordable compared to competitors. It is easy to manage, maintain, and develop without a dedicated team, which is very helpful\! > > **Cons**: Some features/enhancements take years to implement. We've had enhancement requests that are system-wide, not specific to us as a customer and they still haven't been rolled out after 3-4 years of being on their 'Roadmap'. > > Excellent, they have actually uncomplicated ITSM and Enterprise Service Management. We moved from a market-leader, which was cumbersome, expensive, and nearly impossible to manage without a large, dedicated team. ----- ### "I would recommend Freshservice" — 5.0/5 > **Brad** | *15 May 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The software is easy to use and implement. For my part as implementor it was easy to learn and am happy to have it in my knowledge base. > > **Cons**: The field number limitations. Often time as an example I need more than 10 paragraph fields in a Service Item. It would be nice to not have to be concerned about field limits. > > My overall experience has been very positive. I've configured other ITSM platforms and have found them much more confusing and complicated. ----- Page: 1 / 30\ Next: [Next page](https://www.getapp.ie/software/91351/freshservice?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/91351/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data