isolved Reviews

Easy to use software if you are comfortable with benefits and hr admin. Easy layout and without unnecessary frills.

I can't say there is anything negative about this software, perhaps it's not the cheapest ever, but that's best it's uncomplicated and thorough.

Isolved has allowed us to streamline our HR Department by combining all the modules in to one database. The reporting is great and the customer service is amazing

The ESS could be more user friendly and they are just at the beginning of being Mobile friendly. They have a lot of work to do on their App.

Aside from the ease of use of iSolved products, the lightning fast and detailed response of customer support is unmatched.

Thus far, I have not encountered anything I dislike or have an issue with iSolved and their products.

We have multiple companies (multiple FEIN's) and it is nice to have every employee in one spot.

This product is not the best if you have an MEO with multiple locations with separate bank accounts. The system requires that you run a payroll for every bank account instead of one payroll per company. We were forced onto this software once iSolved bought out Sage Encore. The Encore platform was much easier to use in regards to processing payroll. In Encore, it took me 30 minutes (at the most) to process payroll. On iSolved, it takes me about 3 hours.

Employees must have an email to access their paystubs.

Customer Service is absolutely horrible. You DO NOT have a dedicated account manager. Your emails/phone calls are sent to a hub to where you are waiting at least 30-45 minutes on the phone or you never receive a response from an email. I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.

As an IT professional, having a comprehensive, all-in-one HCM solution like isolved helps us cut down on the number of systems and integrations we need to use. As a result, there will be less time spent on repairs and troubleshooting and more available time for creative and strategic projects.Second, as a member of the marketing staff, I value isolved's emphasis on the employee experience. Our employees are more engaged and satisfied with their experience as a result of our offering a platform for HR, payroll, benefits, and talent management that is simple to use. Our employer brand may benefit from this, and it may also assist us in attracting and retaining top talent.

The occasional technical glitches and bugs that can be frustrating to deal with are one of our biggest issues with isolved. However, we have found that their customer support team responds quickly to our inquiries and resolves them, minimizing downtime and disruption to our business.Additionally, we've discovered that the advantages of having a comprehensive HCM platform outweigh the costs in the long run, despite the fact that the price of using isolved may be a concern for some businesses. We have been able to concentrate more on our core business operations and drive growth thanks to the time and resources saved by automating our HR and payroll processes.

Honestly, there is nothing that sets this software out.

The customer service is horrific. The tenure must be extremely low because I generally know more than the person I speak to. I've been lied to (my supervisor has stepped out so you can't speak to them now) on two occasions. I've emailed my concerns (there is no phone number to speak to your 'rep', you have to call into the main customer service) and had no response. When I finally do get a response, they apologize that that rep is no longer with the company and my concerns remain unresolved. I would like to warn every company out there that iSolved has changed and is no longer client-friendly.

Applicant tracking ability to make notes and label each applicant throughout the process of selecting new employees. Would like to be able to free type in and add own labels to stages of interview process

Not enough options to manipulate for our company (document subcategories and divider tabs), poor workflow, multiple log ins for admin, applicant tracking, and self-service

iSolve is easy to navigate and far from complicated.

There isn't anything that I don't like about isolved.

I love how easy it was to learn their system. If I could not figure something out I went into isolved university to learn it. So user friendly.

I really can not think of any. There are featured I have not used yet, but I know they will be just as great.

I loooove the colors theme black, white and pink, I like how easy it is to navigate to different tabs and I love seeing my money pop up in pink lol

I hate how it doesn’t have my hours and pay added in or shown on the site until the day I get paid, I would love it if there was a way for it to be shown the day payroll is input in or the night before payday

iSolved customer service is excellent and attentive. They are alwasy moving forward to stay ahead of trends and needs. They listen to their customers and they respond in a timely manner. The software is easy to use even across multiple EINS.

If I have to come up with something, I'd say, I'd like to see them to enhance the storage and organization capabilities of the library in Share and Perform more like a true intranet,.

The customization that is possible with the software was the most attractive aspect. Especially for the cost, this product allows small businesses enjoy the same quality of services that larger fortune 500 organizations.

There isn't much that I don't like about the software; however, one thing that I would say that has been an issue is the time zone differences between me and available support team members. Especially, if they are based out of the east coast, I find that there is only a 1-2 window to conduct business out of Alaska.

Easy to use for both admin and end user.

I wish there was a favorites menu for reports

ISolved is user friendly. It can be customized for unusual pay structures and multiple pay structures within the same company. It is packed full of useful reports that are already loaded, or you have the ability to build a custom report as well.

There have been a couple of glitches regarding third party payments that have caused some problems. ISolved has been very quick to get those glitches corrected as quickly as possible.

Robust and super easy to use - very user friendly!

Would be nice if there was a built in expense feature too!

I enjoy the timekeeping and payroll parts of this software. I enjoy the ease of use from a manager standpoint and the ability to keep up with time accurately and quickly adjust errors of timecards. The payroll function is great, as we still have overall control but iSolved manages the major processing components of the processing.

Would like more in depth report functionality and ease of using and finding reports.

This software has one merit... the security principals practiced are pentagon level. Your employees will have to type about 5 times the information into their phone or computer as they do to login to their online banking. I can login to my online banking app with about 20 key presses. This app requires more than 40. Passwords are enforced with a complexity that leads to numerous support calls for lost passwords. This would be well and good if the system actually allowed you to access some sort of sensitive data... however the mobile app allows you to punch in and out ONLY with no provision for actually seeing your recorded time. So yes, fort knox security principals that are so onerous your users will HATE you. The app existed in version 3.x before they added an option to save your login name and company id... I have typed my user name and company code hundreds of times during our roll out. This has been addressed now... in version 4. Think about that for a moment. Your company code is a random string your employees will need to remember. The format is X9999999 at least in our case. So yeah, tell your common laborer he must remember C4585209 or something similar to use your time clock... as well as his login name and password.

The software is at best broken. The development team are slightly above high school level. The support is non existent. You will be told they will fix it in the next version. The phone app does NOT work on all phones. The login screen is "cut off" on smaller screens and there is no way to swipe down to see the login button. No workaround exists as you cannot press the off screen button. NO support. The phone app also does not allow an employee to view their recorded hours. This leads to numerous punches as they believe it did work. Server connectivity issues are very common. Be prepared to "fix" timecards for employees every single day. The check stub viewing app, while integrated into the mobil app, requires the use of a completely different login and stupidly complex password. You WILL be getting calls every week when your employees get locked out because they forgot their password or used the punch login for the paystub side. When this happens, you cannot simply reset the password... no you must send them a system generated email and they have to go through the process of choosing a password and secret questions all over again. Again, I can get into my online banking software MUCH easier. If you expect this software to work with mobile employees think again. Unless they have access to an actual computer they will not be able to see their timecard or paystubs. Your employees WILL HATE YOU if you force them to use this. We are limping this pile of garbage software to the end of our construction season and migrating to a new solution over the winter break. We have lost employees because of this software. The software forces the employees mobile device to use "system time" which is good but it does NOT force the use of GPS when punching. An employee can simply turn off location services before he punches and you have no idea if he was sitting in bed or at the job site.

Automation (workflow) - ease of access for the employee, reporting capabilities.

lack of test employee(s), test environment for administrators

navigating the system is pretty easy.
Did love representative in support.

Do not like waiting on hold for support, and waiting for a call back is a good option, but can be on the phone myself when i get the return call.

Don't like the fact that the system does not have a good scheduling module, how to go outside to purchase scheduling module.

Seems like the I solved platform is getting outdated, and the company is having trouble staying up with the latest technology.

Been having a terrible time with timesaver support and getting PTO set up.

Dont like the fact that are taxes were not paid.

Using Isolved on a daily basis is simple and streamlined. Customer service is always available to assist you if you run into an issue.

They seem to continually update and I don't have the time to review all the added features.

It has many features available for the user

Not intuitive. Usually have to call to figure out what I need to do

AssetHR and their customer services is above industry standards. They are responsive and helpful EVERY time we need assistance or have a "dumb" question. Love the relationship we have with the team and technology is great.

Sometimes the main tabs can be confusing as I am a new user. Not clear where to find things.

iSolved is easy to navigate as an end user and a client administrator I continue to enjoy learning how to leverage the ever growing suite of tools and functionality being unlocked in the iSolved People Cloud.

The software is fantastic but there continues to be room for improvement with direct client account management. It would be nice to have more visibility to tickets/case numbers submitted and associated status updates for issues, implementations and payroll tax reporting

All encompassing, clean view, Employee interaction

customer service response time, inability to see more than one screen at the same time

Ease of use. The helpful tools, videos, university make navigating this system great!

I have not yet found a flaw in the system