isolved

3.9 (430)
Employ, enable, and empower your workforce!

Overall rating

3.9 /5
(430)
Value for Money
3.9/5
Features
3.9/5
Ease of Use
3.9/5
Customer Support
3.6/5

76%
recommended this app
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430 Reviews

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great software and support for benefits and hr

Reviewed on 23/5/2020

Great option if you are looking for a software focused on HR and benefits without payroll.

Pros

Easy to use software if you are comfortable with benefits and hr admin. Easy layout and without unnecessary frills.

Cons

I can't say there is anything negative about this software, perhaps it's not the cheapest ever, but that's best it's uncomplicated and thorough.

Alternatives Considered

ADP Workforce Now

Reasons for Switching to isolved

Better quality, less complicated, software is modern and continuously improves.
Melissa
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Service

Reviewed on 19/4/2018

Had increased efficiencies in my department

Pros

Isolved has allowed us to streamline our HR Department by combining all the modules in to one database. The reporting is great and the customer service is amazing

Cons

The ESS could be more user friendly and they are just at the beginning of being Mobile friendly. They have a lot of work to do on their App.

Terry
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

iSolved is a phenomenal HCM system with even better customer/client support!

Reviewed on 9/5/2023

My overall experience with iSolved has been one of professionalism and cooperation. I couldn't be happier.

Pros

Aside from the ease of use of iSolved products, the lightning fast and detailed response of customer support is unmatched.

Cons

Thus far, I have not encountered anything I dislike or have an issue with iSolved and their products.

Chrissy
Overall rating
  • Industry: Management Consulting
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Horrible Customer Service

Reviewed on 3/12/2019

The product is fine if you want something mediocre. I have been searching for other payroll companies and found a few that are far much better. I recommend PDS VISTA for an MEO type of employer. I am not an ADP fan, but I believe that would also be much better too. This is not worth the savings in my opinion.

Also, iSolved purchase Encore back in July, I believe. Since July, I had been asking for demo's in which i received no response other than a short 2 minute demo on their website. When I was finally contacted by iSolved to switch the product over, they only gave me two weeks to switch. Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company. Our date files are a mess and our retirement company still has not received a completed file from iSolved. At this time, I still have not received a demo on the other products I initially asked about. They just switch me over and dropped me.

Pros

We have multiple companies (multiple FEIN's) and it is nice to have every employee in one spot.

Cons

This product is not the best if you have an MEO with multiple locations with separate bank accounts. The system requires that you run a payroll for every bank account instead of one payroll per company. We were forced onto this software once iSolved bought out Sage Encore. The Encore platform was much easier to use in regards to processing payroll. In Encore, it took me 30 minutes (at the most) to process payroll. On iSolved, it takes me about 3 hours.

Employees must have an email to access their paystubs.

Customer Service is absolutely horrible. You DO NOT have a dedicated account manager. Your emails/phone calls are sent to a hub to where you are waiting at least 30-45 minutes on the phone or you never receive a response from an email. I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.

Jayvee
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Revolutionize Your HR Processes with isolved - Honest Review Inside!

Reviewed on 28/2/2023

We had difficulty managing our HR, payroll, and benefits processes prior to isolved, which frequently led to inefficiencies and errors. However, since putting isolved into use, we have been able to streamline these procedures, which has not only helped us save time and money but also made the employee experience better as a whole.The issue of manual data entry and duplication is one of the most significant business issues we have solved with isolved. Errors, duplications, and inefficiencies are no longer a concern with the intelligently connected HCM solution provided by the platform. We now have a "single source of truth" thanks to the automation of our HR, payroll, and benefits processes, which has helped speed up our results and cut down on risk.We have also seen an increase in employee engagement and productivity as a result of using isolved. Through a transformative experience that fosters a culture of collaboration and purpose, our employees have been able to achieve their objectives as a result of the employee experience by design. We have also been able to find, keep, and develop top talent thanks to the platform's talent management functions, which has helped us reward creativity and success as we grow.

Pros

As an IT professional, having a comprehensive, all-in-one HCM solution like isolved helps us cut down on the number of systems and integrations we need to use. As a result, there will be less time spent on repairs and troubleshooting and more available time for creative and strategic projects.Second, as a member of the marketing staff, I value isolved's emphasis on the employee experience. Our employees are more engaged and satisfied with their experience as a result of our offering a platform for HR, payroll, benefits, and talent management that is simple to use. Our employer brand may benefit from this, and it may also assist us in attracting and retaining top talent.

Cons

The occasional technical glitches and bugs that can be frustrating to deal with are one of our biggest issues with isolved. However, we have found that their customer support team responds quickly to our inquiries and resolves them, minimizing downtime and disruption to our business.Additionally, we've discovered that the advantages of having a comprehensive HCM platform outweigh the costs in the long run, despite the fact that the price of using isolved may be a concern for some businesses. We have been able to concentrate more on our core business operations and drive growth thanks to the time and resources saved by automating our HR and payroll processes.

Response from isolved

Jayvee, Thank you so much for taking the time to complete a review of our solution, and for sharing such wonderful feedback! We love hearing the impact on employee engagement and time saved! Please know that isolved is committed to staying in your good graces and values your feedback. Your dedicated support contact and team are ready and waiting to assist you as needed.

Holly
Overall rating
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

HORRIBLE customer service

Reviewed on 23/10/2019

Zero benefits. See Con's abov.

Pros

Honestly, there is nothing that sets this software out.

Cons

The customer service is horrific. The tenure must be extremely low because I generally know more than the person I speak to. I've been lied to (my supervisor has stepped out so you can't speak to them now) on two occasions. I've emailed my concerns (there is no phone number to speak to your 'rep', you have to call into the main customer service) and had no response. When I finally do get a response, they apologize that that rep is no longer with the company and my concerns remain unresolved. I would like to warn every company out there that iSolved has changed and is no longer client-friendly.

Alternatives Considered

Quickbooks Online

Reasons for Choosing isolved

We outgrew Quickbooks

Switched From

Quickbooks Online

Reasons for Switching to isolved

They purchased a small company that did payroll for my former company. I wouldn't choose them again.
Jamie
Overall rating
  • Industry: Individual & Family Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Isolved

Reviewed on 16/9/2022

still learning and poor support with getting answers to questions and guidance on how to complete tasks

Pros

Applicant tracking ability to make notes and label each applicant throughout the process of selecting new employees. Would like to be able to free type in and add own labels to stages of interview process

Cons

Not enough options to manipulate for our company (document subcategories and divider tabs), poor workflow, multiple log ins for admin, applicant tracking, and self-service

Alternatives Considered

Paycom and ADP TotalSource

Switched From

ADP Workforce Now

Reasons for Switching to isolved

I was not involved in the final decision making process
Aleah
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love isolved!!

Reviewed on 4/5/2023

My overall experience with isolved has been great. Whenever question arise, I can easily find the answers I need within isolved.

Pros

iSolve is easy to navigate and far from complicated.

Cons

There isn't anything that I don't like about isolved.

Michelle
Overall rating
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best payroll software

Reviewed on 5/5/2023

Amazing. Staff is local and receptive to my questions.

Pros

I love how easy it was to learn their system. If I could not figure something out I went into isolved university to learn it. So user friendly.

Cons

I really can not think of any. There are featured I have not used yet, but I know they will be just as great.

Ikiera
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

iSolved review

Reviewed on 30/4/2023

Pros

I loooove the colors theme black, white and pink, I like how easy it is to navigate to different tabs and I love seeing my money pop up in pink lol

Cons

I hate how it doesn’t have my hours and pay added in or shown on the site until the day I get paid, I would love it if there was a way for it to be shown the day payroll is input in or the night before payday

Response from isolved

Hello Ikiera! Thank you for taking the time to leave this review and the compliment about our branded colors. We love them, too!

Lisa
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

iSolved Cares!

Reviewed on 29/9/2022

I love iSolved and my customer service team. I am the only HR and payroll person for 130 employees and I could not survive without them!

Pros

iSolved customer service is excellent and attentive. They are alwasy moving forward to stay ahead of trends and needs. They listen to their customers and they respond in a timely manner. The software is easy to use even across multiple EINS.

Cons

If I have to come up with something, I'd say, I'd like to see them to enhance the storage and organization capabilities of the library in Share and Perform more like a true intranet,.

Alternatives Considered

Paycom, ADP Vantage HCM and Paycor

Reasons for Choosing isolved

Cost, better custom reporting, and ease of use.

Switched From

Namely

Reasons for Switching to isolved

Overall better product for the cost.
Jaylene
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Isolved Solutions that don't break the bank

Reviewed on 17/8/2022

It's been an adventure, but the rewards and benefits have definitely outweighed any struggles.

Pros

The customization that is possible with the software was the most attractive aspect. Especially for the cost, this product allows small businesses enjoy the same quality of services that larger fortune 500 organizations.

Cons

There isn't much that I don't like about the software; however, one thing that I would say that has been an issue is the time zone differences between me and available support team members. Especially, if they are based out of the east coast, I find that there is only a 1-2 window to conduct business out of Alaska.

Alternatives Considered

BambooHR, Paychex Flex and Workday HCM

Reasons for Choosing isolved

They were not able to offer me a single sign on platform to monitor multiple EIN / payrolls.

Switched From

ADP Workforce Now

Reasons for Switching to isolved

The price and comparison of benefits
Morgan
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Getting better all the time!

Reviewed on 25/9/2019

iSolved is a great system and I love that there are new updates all the time!

Pros

Easy to use for both admin and end user.

Cons

I wish there was a favorites menu for reports

Alternatives Considered

Ascentis

Reasons for Choosing isolved

The reporting and ease of use with UltiPro was awful. Their support staff were only trained on the system and most of the time did not have actual HR or payroll knowledge.

Reasons for Switching to isolved

We bought iSolved through an Accounting firm because we value the specialized support they offer such as actual CPA's, tax experts, HR experts, etc.
Kimberly
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

ISolved Products

Reviewed on 27/9/2022

It is a good system that is easy to use. It is completely customizable for any unique situations.

Pros

ISolved is user friendly. It can be customized for unusual pay structures and multiple pay structures within the same company. It is packed full of useful reports that are already loaded, or you have the ability to build a custom report as well.

Cons

There have been a couple of glitches regarding third party payments that have caused some problems. ISolved has been very quick to get those glitches corrected as quickly as possible.

Alternatives Considered

Paychex Flex

Reasons for Choosing isolved

They were going out of business.

Reasons for Switching to isolved

It was recommended by the company that we used prior.
Gina
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love this HRIS!!

Reviewed on 19/9/2022

LOVED the team and the dedicated reps. For sure best service around for such a wonderful tool!

Pros

Robust and super easy to use - very user friendly!

Cons

Would be nice if there was a built in expense feature too!

Alternatives Considered

ADP TotalSource

Reasons for Choosing isolved

The service was horrible from ADP

Switched From

ADP Workforce Now

Reasons for Switching to isolved

Better price point. Better customer service!
Karen
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use software with lots of functionality

Reviewed on 14/9/2022

Pros

I enjoy the timekeeping and payroll parts of this software. I enjoy the ease of use from a manager standpoint and the ability to keep up with time accurately and quickly adjust errors of timecards. The payroll function is great, as we still have overall control but iSolved manages the major processing components of the processing.

Cons

Would like more in depth report functionality and ease of using and finding reports.

Alternatives Considered

Paychex Flex

Reasons for Choosing isolved

We grew too large to do payroll processing in house.

Reasons for Switching to isolved

Ability to offer all products we needed at a reasonable price. Recommendation from our benefit administrator.
David
Overall rating
  • Industry: Construction
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Quite possibly the worst software I have ever used...

Reviewed on 9/9/2015

Pros

This software has one merit... the security principals practiced are pentagon level. Your employees will have to type about 5 times the information into their phone or computer as they do to login to their online banking. I can login to my online banking app with about 20 key presses. This app requires more than 40. Passwords are enforced with a complexity that leads to numerous support calls for lost passwords. This would be well and good if the system actually allowed you to access some sort of sensitive data... however the mobile app allows you to punch in and out ONLY with no provision for actually seeing your recorded time. So yes, fort knox security principals that are so onerous your users will HATE you. The app existed in version 3.x before they added an option to save your login name and company id... I have typed my user name and company code hundreds of times during our roll out. This has been addressed now... in version 4. Think about that for a moment. Your company code is a random string your employees will need to remember. The format is X9999999 at least in our case. So yeah, tell your common laborer he must remember C4585209 or something similar to use your time clock... as well as his login name and password.

Cons

The software is at best broken. The development team are slightly above high school level. The support is non existent. You will be told they will fix it in the next version. The phone app does NOT work on all phones. The login screen is "cut off" on smaller screens and there is no way to swipe down to see the login button. No workaround exists as you cannot press the off screen button. NO support. The phone app also does not allow an employee to view their recorded hours. This leads to numerous punches as they believe it did work. Server connectivity issues are very common. Be prepared to "fix" timecards for employees every single day. The check stub viewing app, while integrated into the mobil app, requires the use of a completely different login and stupidly complex password. You WILL be getting calls every week when your employees get locked out because they forgot their password or used the punch login for the paystub side. When this happens, you cannot simply reset the password... no you must send them a system generated email and they have to go through the process of choosing a password and secret questions all over again. Again, I can get into my online banking software MUCH easier. If you expect this software to work with mobile employees think again. Unless they have access to an actual computer they will not be able to see their timecard or paystubs. Your employees WILL HATE YOU if you force them to use this. We are limping this pile of garbage software to the end of our construction season and migrating to a new solution over the winter break. We have lost employees because of this software. The software forces the employees mobile device to use "system time" which is good but it does NOT force the use of GPS when punching. An employee can simply turn off location services before he punches and you have no idea if he was sitting in bed or at the job site.

Diana
Overall rating
  • Industry: Chemicals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

iSolved is quality HRIS for small to mid-size business(es)

Reviewed on 31/3/2022

Tax department is very slow to respond to requests or questions. Multiple emails back and forth with no call to the client. Would like to see SLAs for all functional areas as it relates to the customer experience.

Pros

Automation (workflow) - ease of access for the employee, reporting capabilities.

Cons

lack of test employee(s), test environment for administrators

greg
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Not so Happy

Reviewed on 26/9/2019

Just o.k.

If it was not for representatives, probably would have left a long time ago!

Pros

navigating the system is pretty easy.
Did love representative in support.

Cons

Do not like waiting on hold for support, and waiting for a call back is a good option, but can be on the phone myself when i get the return call.

Don't like the fact that the system does not have a good scheduling module, how to go outside to purchase scheduling module.

Seems like the I solved platform is getting outdated, and the company is having trouble staying up with the latest technology.

Been having a terrible time with timesaver support and getting PTO set up.

Dont like the fact that are taxes were not paid.

Jerri
Overall rating
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Isolved Saves Time

Reviewed on 17/9/2022

WE moved to Isolved (Infinisource) in 2014 and have had relatively little issues with the service and have saved money. Who doesn't like that!

Pros

Using Isolved on a daily basis is simple and streamlined. Customer service is always available to assist you if you run into an issue.

Cons

They seem to continually update and I don't have the time to review all the added features.

Colin
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Poor service

Reviewed on 20/6/2020

Their support structure is VERY poor. No continuity of service. Every call is like calling them the first time since you are not assigned a support person. Generic number to call. Generic email to send to.

The MOST frustrating situation is the most recent and the reason for my review. As owner, I don’t have time to chase down issues with payroll so when I received a notice from the state that we didn’t pay our payroll taxes, I immediately called the main number and as always, dealing with a new person, I described the issue: iSolved took the money out of my account; they need to pay the state. I was told someone would call me back. Never did.

So I called again to a new person. I had to repeat the whole story again, with agitation this time. I was told I needed to email the letter from the state and it would be forwarded to the tax dept for handling. So I did.

Next the state called me asking for the payment. I told the person I had twice reached out to the payroll company who took the taxes out of my account and I had twice contacted them to handle it.

This week I received a LETTER OF DEFAULT from the state giving me until this Sunday to pay or they would put a lien on my business. I placed another call to the generic main number and told the story a third time with MUCH aggravation. I was told to send the letter to be sent to the tax dept. I demanded to talk to the tax dept. I was promised a call back. Nothing. So I had to pay it online myself to avoid default

Pros

It has many features available for the user

Cons

Not intuitive. Usually have to call to figure out what I need to do

cynthia
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

AssetHR and iSolved

Reviewed on 26/9/2019

It has been very good and has resolved many issues from streamline the payroll process, data entry and eliminating errors. We are excited about adding iHire to our platform. Also, the open enrollment function ROCKS!

Pros

AssetHR and their customer services is above industry standards. They are responsive and helpful EVERY time we need assistance or have a "dumb" question. Love the relationship we have with the team and technology is great.

Cons

Sometimes the main tabs can be confusing as I am a new user. Not clear where to find things.

Stephanie
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

ISolved continues to evolve!

Reviewed on 31/3/2022

As a fully remote company we have used iSolved to connect with our employees on various levels including online time and attendance tracking, performance management and open enrollment for benefits administration. ISolved has aided us in being more compliant and more effective with our People Operations and Employee Engagement.

Pros

iSolved is easy to navigate as an end user and a client administrator I continue to enjoy learning how to leverage the ever growing suite of tools and functionality being unlocked in the iSolved People Cloud.

Cons

The software is fantastic but there continues to be room for improvement with direct client account management. It would be nice to have more visibility to tickets/case numbers submitted and associated status updates for issues, implementations and payroll tax reporting

Becka
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

iSolved HCM Technology review

Reviewed on 26/9/2019

lots of time saving

Pros

All encompassing, clean view, Employee interaction

Cons

customer service response time, inability to see more than one screen at the same time

Alternatives Considered

Paychex Flex

Reasons for Choosing isolved

Timeforce issues, plus looking for Payroll processing capabilities

Reasons for Switching to isolved

Cost for capabilities
Vicki
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

2 thumbs up

Reviewed on 27/9/2022

Everyone is so easy to work with and very helpful

Pros

Ease of use. The helpful tools, videos, university make navigating this system great!

Cons

I have not yet found a flaw in the system