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469 Reviews

- Industry: Banking
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Multiple Features
Reviewed on 6/8/2018
Pros
- Forcasting PTO for current and upcoming year. Helps for planning vacations.
- Preview Paycheck. Can see the potential breakdown of pay before pay day.
- Multiple options for clocking in and lunch breaks.
Cons
You can access the website via mobile or app but they don’t have all features available.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good choice
Reviewed on 9/3/2023
Positive, we have enjoyed very pleasant and knowledgeable customer service. We can make an online...
Positive, we have enjoyed very pleasant and knowledgeable customer service. We can make an online appointment with our account manager, he can share his screen and either fix issues on the spot, show us how to do something or accelerate ongoing issues up the ladder.
Pros
The payroll processing and access for employees is what sold us. We can be confident that payroll is done correctly and precisely.
Cons
Training, there was so much training up front that it became muddled. Also, too many different screens to access with different screens. As the main admin, I would like to toggle through general areas without signing in again. For some reason, it glitches often when trying to get into share and perform. Also, for Share and Perform, the training has really lacked. We were told we would have the option of a store at the beginning, then told that wouldn't open for a while, until we put it on the back-burner and are having a hard time restarting. Personnel changes and we need each person to receive adequate training.
Response from isolved
Tina, Thank you for taking the time to review our solution! We LOVE hearing that you often get the support you need. If you still require assistance with Share and Perform, or wish you could take a deeper dive, please contact your dedicated CSR and Team, and they can get you scheduled for additional support asap!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AMC Links Group Review
Reviewed on 23/10/2023
It gives us everything we need for the HR elements of our business
It gives us everything we need for the HR elements of our business
Pros
Excellent ease of use and integration with our systems
Cons
We had no implementation or use issues with iSolved
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 0.0 /10
Doesn't work
Reviewed on 16/10/2023
Terrible. Filing complaints with my DOL.
Terrible. Filing complaints with my DOL.
Pros
Nothing. Everything has been a chore or hasn't worked
Cons
Doesn't load. Sign up and login are a chore and require you to digitally sign a contract with I solved to use the service. All fields blank for PTO, Pay Rate, can not download actual pay stubs like it claims. Absolute garbage. Load screens and web design are sub par for a professional business.
Response from isolved
We apologize for your experience with isolved and that we haven't met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Isolved - a payroll prodcut to slove your needs
Reviewed on 6/9/2023
Pros
The product was so easy to learn and use. There really is no issues. I wish there were more report options and that they are labelled better. Sometime I have to spend a few minutes trying to find the right report for the project I am working on.
Cons
I wish there was better reporting between the time card system and payroll. Also, there have been many times I have had to run two different reports to get the data I need and then create my own report from it. If there was a query that you could download all the info and pick and choose the columns you wanted, it would be perfect.
- Industry: Mining & Metals
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Taxes DONE!
Reviewed on 6/3/2023
We use isolved for Time Clock, ACA Pro, Learn Pro, Payroll/HR, Benefits, Time, and Carrier...
We use isolved for Time Clock, ACA Pro, Learn Pro, Payroll/HR, Benefits, Time, and Carrier Connections. I love the Quick Hire feature, its user friendly and really fast to enter new employees to payroll and benefits. ACA makes it simple so all is required is double check the benefits and process the rest is completed by isolved and 1095's are mailed to business in less than 72 hours. Learn Pro is great for employees and admins to learn and stay current with all the features. Benefits makes it simple to enroll employees and track for ACA. Overall its a great tool to have and makes tracking effortless.
Pros
Payroll, Tax compliance, ACA compliance and Benefits are all under same platform and always complete on time and less stress.
Cons
Setting up rules is difficult sometimes changes are made without notification from vendor.
Alternatives Considered
RUN Powered by ADPReasons for Choosing isolved
Payroll was done inhouse and needed to upgrade to cloud.Switched From
Dynamics 365Reasons for Switching to isolved
Time card, time clock and payroll feature was essential.- Industry: Primary/Secondary Education
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
I chose iSolved over ADP
Reviewed on 16/7/2023
I have been happy with iSolved. I temporarily switched to ADP because I was told it would serve us...
I have been happy with iSolved. I temporarily switched to ADP because I was told it would serve us better, and I learned quickly it was not the right service for us. I went back to iSolved. There were some hiccups with that, like the pricing went up and we lost one of our services. I like the administration side, but some of the employees struggle with the AEE on the phone (slow connection to punch in/out for example).
Pros
The customer service is more convenient than that of other services I have used in my position, and it's critical that I receive timely answers for payroll and benefits. I also like that I know where to go to find all kinds of reports.
Cons
I don't like the pricing structure, and I don't like that if we need other service add-ons that the fees are somewhat outrageous depending on the service. I would like to be able to put everything together, we as a non-profit we cannot budget for some of the more exorbitant items (HR help). Some reports are too detailed and don't come in Excel format.
Response from isolved
Hello Lori! Thank you for taking the time to leave this review of isolved. We are happy to hear that our customer service team continues to be a great resource & support system for your business.
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
iSolved is a good product, easy to use and they have great customer service.
Reviewed on 17/5/2023
Good experience
Good experience
Pros
I like the customer service because they will take all the steps needed to help you.
Cons
Some features are not yet in place, but they do take feedback and I do see things being implemented.
Alternatives Considered
ADP Workforce NowReasons for Choosing isolved
The reporting features were not as good and the cost.Switched From
PaylocityReasons for Switching to isolved
ADP was too expensive
- Industry: Events Services
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Incompetent and Rude about it!!
Reviewed on 4/1/2020
RUN! Terrible attitude /rude / cold staff. Staff is confused and not very knowledgeable in their...
RUN! Terrible attitude /rude / cold staff. Staff is confused and not very knowledgeable in their tasks. Our rep, [SENSITIVE CONTENT HIDDEN], did not know the difference between "gross" and "net" payroll. They made HUGE mistakes on our payroll, taking double deductions from all our workers and when we contacted a supervisor we were told WE(?) made the changes to THEIR system. They refuse to take any responsibility for their errors. All we did was upload the form they gave us to complete. Clients have NO ACCESS and CANNOT MAKE CHANGES to their system! But we were blamed for changing their system analytics!! Really!? Although we had to pay them for their "services" we ended up writing the checks by hand and having to mail them out. Our workers were LIVID. In our previous payroll we sent funds of $100K which they stated we needed to resend. We needed to get a loan as they did not send back our initial payroll funds. We ended up paying double for wire transfers while $200K in payroll sat waiting for them to accept. They rejected our funds and made us resend! This firm made SO many mistakes, treated our employees and management with such disrespect, and cost us unnecessary time and money due to their many mistakes. Customer service blamed THEIR in-house mistakes on us. Just a MISERABLE experience at every turn. Look elsewhere for a payroll company and save yourself the agony of working with their unprofessional and rude staff! Still waiting for a call back from their management to straighten out thei
Pros
They paid our workers on time. Usually had MAJOR mistakes and errors. but payment was fast.
Cons
The staff at ISolved.
When THEY make errors and we've called for solutions- it's apparent we are bothering them.
ISolved can't solve anything. No responsibility, no compassion.
Communication was misery in trying to work with them.
- Industry: Staffing & Recruiting
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Friendly
Reviewed on 25/10/2023
Pros
Isolved is easy to use. The system keeps up with ACA requirements so I don't have to.
Cons
I don't have any complaints with Isolved.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
First time experience
Reviewed on 26/9/2019
It was a rough start as we are brand new to ISolved. I think that the transition could've been...
It was a rough start as we are brand new to ISolved. I think that the transition could've been done a bit better and eased new clients into it rather than abruptly. I think the customer service side needs more work, as well as the follow-up time.
Pros
I like that the platforms are easier to navigate through. I like that you have several options as far as time and payroll go.
Cons
I do not like the interface for the mobile view. I think updates should be done more frequently or covering more of the major issues as we are in a society of mobile devices and needing easy access to change/update information.
Alternatives Considered
ADP Workforce NowReasons for Choosing isolved
We made the switch from ADP ezlabormanager because we wanted everything on one platform. We did not have much choice to switch to ISolved as Sage was bought out by them.Reasons for Switching to isolved
We didn't choose iSolved by choice, we were transitioned in because iSolved bought out our previous payroll company. We thought that it would be better than the company we were with based on the demos, but had an extremely rough start and second guessing that decision. I think that maybe it will get better and if not we will have to go separate paths. I'm learning a lot but will need more help to figure out what I want to do.- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Product for the Money!
Reviewed on 25/9/2019
We are utilizing the complete iSolved HRIS modules with the exception of MOJO. Payroll, Benefits,...
We are utilizing the complete iSolved HRIS modules with the exception of MOJO. Payroll, Benefits, Time, iHire, LMS, COBRA, 401K file feed.
Pros
I like that it is user friendly, and that iSolved continues to upgrade their features because they are listening to their customers requests. Administratively, I have found this system to be much easier to use than previous HRIS systems. The implementation team was great!
Cons
That salaried employees cannot use the absence function because it is tied to payroll. For our company, our salaried employees need to be able to change approved time off after payroll has been run, which unfortunately locks down that time frame, so we are forced to use our old HRIS system to track salaried emloyee PTO. Also, there is no one single place that has transparency for employees to see all of their time off accruals and transactions. Also, does not do payroll in Canada.
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Getting better all the time!
Reviewed on 25/9/2019
iSolved is a great system and I love that there are new updates all the time!
iSolved is a great system and I love that there are new updates all the time!
Pros
Easy to use for both admin and end user.
Cons
I wish there was a favorites menu for reports
Alternatives Considered
AscentisReasons for Choosing isolved
The reporting and ease of use with UltiPro was awful. Their support staff were only trained on the system and most of the time did not have actual HR or payroll knowledge.Reasons for Switching to isolved
We bought iSolved through an Accounting firm because we value the specialized support they offer such as actual CPA's, tax experts, HR experts, etc.- Industry: Textiles
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great HCM for small/medium size businesses
Reviewed on 26/9/2019
Overall, iSolved is a great product. They are constantly improving and I can't wait for what's to...
Overall, iSolved is a great product. They are constantly improving and I can't wait for what's to come!
Pros
I like that the product is all in one and that it is relatively easy for my employees to find the information they need.
Cons
The things I like the least would be the change in customer service, I enjoyed having a dedicated rep; we got to know each other and our people. The growing pains have been a challenge (especially with the tax team -- but we're HR professionals, we get it!!). I wish some features that were promised years ago, actually have been implemented.
Reasons for Switching to isolved
Cost, User Interface, Features, Customer Support- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Still learning and working through processes
Reviewed on 30/3/2022
Pleased with the product
Pleased with the product
Pros
Easy to integrate, but there were a few items we thought were included that hadn't been done.
Cons
So many steps in setting up shifts, rules, etc. Confusing to try to get through all of them.
Alternatives Considered
Payroll ReliefReasons for Choosing isolved
Unhappy with response time and accuracy.Switched From
ADP Workforce NowReasons for Switching to isolved
We had to go through our CPA to get access to the product- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
iSolved HCM Technology Review
Reviewed on 27/9/2019
iSolved has been a definite improvement over our previous software experiences.It is a great asset!
iSolved has been a definite improvement over our previous software experiences.It is a great asset!
Pros
I love that this software is constantly being developed to offer greater benefits to organizations. I am looking forward to the improved scheduling features. Customizing reports and payrolls is a huge benefit.
Cons
Scheduling is still under development. Look forward to trying the improvements!
- Industry: Construction
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Quite possibly the worst software I have ever used...
Reviewed on 9/9/2015
Pros
This software has one merit... the security principals practiced are pentagon level. Your employees will have to type about 5 times the information into their phone or computer as they do to login to their online banking. I can login to my online banking app with about 20 key presses. This app requires more than 40. Passwords are enforced with a complexity that leads to numerous support calls for lost passwords. This would be well and good if the system actually allowed you to access some sort of sensitive data... however the mobile app allows you to punch in and out ONLY with no provision for actually seeing your recorded time. So yes, fort knox security principals that are so onerous your users will HATE you. The app existed in version 3.x before they added an option to save your login name and company id... I have typed my user name and company code hundreds of times during our roll out. This has been addressed now... in version 4. Think about that for a moment. Your company code is a random string your employees will need to remember. The format is X9999999 at least in our case. So yeah, tell your common laborer he must remember C4585209 or something similar to use your time clock... as well as his login name and password.
Cons
The software is at best broken. The development team are slightly above high school level. The support is non existent. You will be told they will fix it in the next version. The phone app does NOT work on all phones. The login screen is "cut off" on smaller screens and there is no way to swipe down to see the login button. No workaround exists as you cannot press the off screen button. NO support. The phone app also does not allow an employee to view their recorded hours. This leads to numerous punches as they believe it did work. Server connectivity issues are very common. Be prepared to "fix" timecards for employees every single day. The check stub viewing app, while integrated into the mobil app, requires the use of a completely different login and stupidly complex password. You WILL be getting calls every week when your employees get locked out because they forgot their password or used the punch login for the paystub side. When this happens, you cannot simply reset the password... no you must send them a system generated email and they have to go through the process of choosing a password and secret questions all over again. Again, I can get into my online banking software MUCH easier. If you expect this software to work with mobile employees think again. Unless they have access to an actual computer they will not be able to see their timecard or paystubs. Your employees WILL HATE YOU if you force them to use this. We are limping this pile of garbage software to the end of our construction season and migrating to a new solution over the winter break. We have lost employees because of this software. The software forces the employees mobile device to use "system time" which is good but it does NOT force the use of GPS when punching. An employee can simply turn off location services before he punches and you have no idea if he was sitting in bed or at the job site.
- Industry: Libraries
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Buyer beware
Reviewed on 3/10/2022
We purchased the TimeForce II solution to handle time and labor tracking. After a few years, we...
We purchased the TimeForce II solution to handle time and labor tracking. After a few years, we looked into adding payroll and HR services. However, the price for those services was way more expensive than other vendors. When we chose an alternative vendor, we found that we would need to continue paying for the service for a year, even though they were no longer providing the service, and there was no way to export our data to the new system. We had to manually enter all the data by hand from poorly designed reports and screen shots for some things that had no reports.
Pros
It was an improvement over manual time-keeping and served as a decent entry-level option
Cons
Set up is not intuitive. When you add a new employee they may or may not actually be attached to their supervisor. Reporting features are limited. There are some things that you just can't get from the system, like pending leave requests. There is NO OPTION to export your data if you terminate the product. The fees increase without notice every year. You cannot terminate the product before the end of your annual license agreement.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Not so Happy
Reviewed on 26/9/2019
Just o.k.
If it was not for representatives, probably would have left a long time ago!
Just o.k.
If it was not for representatives, probably would have left a long time ago!
Pros
navigating the system is pretty easy.
Did love representative in support.
Cons
Do not like waiting on hold for support, and waiting for a call back is a good option, but can be on the phone myself when i get the return call.
Don't like the fact that the system does not have a good scheduling module, how to go outside to purchase scheduling module.
Seems like the I solved platform is getting outdated, and the company is having trouble staying up with the latest technology.
Been having a terrible time with timesaver support and getting PTO set up.
Dont like the fact that are taxes were not paid.
- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Overall Satisfied with iSolve
Reviewed on 7/7/2023
Overall satisfied because customer support is amazing at helping you make the system work better...
Overall satisfied because customer support is amazing at helping you make the system work better for you.
Pros
iSolve supports our employees - specifically hourly staff - with managing their time pay and benefits
Cons
not user friendly - when you want to change how something is set up - there is no simple way to do it. For example adding or taking away a column in summary view. You have to go someplace else and if it wasn't set up in the first place for you to see that, you now have to email iSolved to have it added. I feel you should be able to add or subtract any columns that you actually see on employee management general screen.
Response from isolved
Hello Lisa! Thank you for taking the time to leave this review of isolved. We are so happy to hear that the customer support team continues to be a great resource & support system for you and your business. As far as the feedback from you regarding the platform not being user-friendly, I have sent this feedback to our customer support team so we can so we can take the corrective steps to improve.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
iSolved HCM review
Reviewed on 27/9/2019
Pros
User friendly with full HCM features and continued expansion
Cons
UI needs a facelift and the support team takes a prolonged period of time to address issues
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Overall Great
Reviewed on 6/7/2023
Pros
iSolved is easy on the eyes, easy for employees to clock in/out, and navigate in the employee self service area. On the back end for employers, there are a lot of options for administrators to run reports.
Cons
The benefits enrollment portal is not easy to use for employees. It does not allow an employee to look at the benefit options side by side. It would be nice if it would be able to suggest what plan an employee should enroll in.
Response from isolved
Hello Dawn! Thank you for taking the time to leave this review of isolved. We are happy to hear that our platform is easy for your employees to navigate & you are happy with the many options for administrations to run reports.
In terms of the benefits enrollment portal not being easy to use, I have sent this feedback to our support team so we can continue to improve our platform and services. We appreciate your business.

- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Great for Small/Mid Sized Companies
Reviewed on 14/12/2018
With iSolved, you can utilize as many or as few tools as you wish. This is nice, especially when...
With iSolved, you can utilize as many or as few tools as you wish. This is nice, especially when working with a small HR department as it allows a soft roll out where you can work on preparing one took at a time. The interface is user friendly and is a good quality tool for companies not ready to invest in Workday, Oracle, et cetera.
Pros
I used this as an HR Department of one. It was great for tracking employees and pretty intuitive to use. Has a ton of reports to choose from and does a great job visualizing metrics - I often looked at the graphs of our employee self reported demographics for diversity purposes. iSolved also has the capability to create limited access accounts for employees so they can look at schedules, request days off, and pull paystubs/w2s.
Cons
Sometimes iSolved would glitch and seem to freeze/not let me change something when I was using it. I would have to call customer service to get this fixed. Luckily,my representative was local and easy to get ahold of. Overall, a nice software with a lot of functionality. It does take a while to get everything working (a lot of up-front work/data entry) but once everything is in,it's awesome. Lastly, the scheduling service is not very intuitive/friendly. It's difficult to build schedules and takes a lot of time to get then right.
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the Best Payroll Products We've used
Reviewed on 11/4/2022
Wonderful experience and very helpful staff
Wonderful experience and very helpful staff
Pros
Very user friendly and everything in in one place for the administrator. Not constantly having to switch systems and have multiple log ins. We are able to upload our commission and no longer do manual entry.
Cons
Report writer can be confusing at times.
Alternatives Considered
QuickBooks PayrollReasons for Choosing isolved
To many errors in payroll and the system was not user friendly.Reasons for Switching to isolved
Ease of use and features- Industry: Staffing & Recruiting
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
NC Customer Review
Reviewed on 20/9/2021
Overall our experience with iSolved is proving to be a good investment.
Overall our experience with iSolved is proving to be a good investment.
Pros
Is very much a one stop shop. We do not have to have multiple vendors in order to meet all of the data collection and employee management that is required.
Cons
Screens with too many functions. Would rather have more screens to complete than having multi functions on one screen that have to be completed.