isolved Reviews

- Forcasting PTO for current and upcoming year. Helps for planning vacations.
- Preview Paycheck. Can see the potential breakdown of pay before pay day.
- Multiple options for clocking in and lunch breaks.

You can access the website via mobile or app but they don’t have all features available.

Excellent ease of use and integration with our systems

We had no implementation or use issues with iSolved

Nothing. Everything has been a chore or hasn't worked

Doesn't load. Sign up and login are a chore and require you to digitally sign a contract with I solved to use the service. All fields blank for PTO, Pay Rate, can not download actual pay stubs like it claims. Absolute garbage. Load screens and web design are sub par for a professional business.

The product was so easy to learn and use. There really is no issues. I wish there were more report options and that they are labelled better. Sometime I have to spend a few minutes trying to find the right report for the project I am working on.

I wish there was better reporting between the time card system and payroll. Also, there have been many times I have had to run two different reports to get the data I need and then create my own report from it. If there was a query that you could download all the info and pick and choose the columns you wanted, it would be perfect.

Isolved is easy to use. The system keeps up with ACA requirements so I don't have to.

I don't have any complaints with Isolved.

I like that it is user friendly, and that iSolved continues to upgrade their features because they are listening to their customers requests. Administratively, I have found this system to be much easier to use than previous HRIS systems. The implementation team was great!

That salaried employees cannot use the absence function because it is tied to payroll. For our company, our salaried employees need to be able to change approved time off after payroll has been run, which unfortunately locks down that time frame, so we are forced to use our old HRIS system to track salaried emloyee PTO. Also, there is no one single place that has transparency for employees to see all of their time off accruals and transactions. Also, does not do payroll in Canada.

Easy to use for both admin and end user.

I wish there was a favorites menu for reports

I like that the product is all in one and that it is relatively easy for my employees to find the information they need.

The things I like the least would be the change in customer service, I enjoyed having a dedicated rep; we got to know each other and our people. The growing pains have been a challenge (especially with the tax team -- but we're HR professionals, we get it!!). I wish some features that were promised years ago, actually have been implemented.

I love that this software is constantly being developed to offer greater benefits to organizations. I am looking forward to the improved scheduling features. Customizing reports and payrolls is a huge benefit.

Scheduling is still under development. Look forward to trying the improvements!

This software has one merit... the security principals practiced are pentagon level. Your employees will have to type about 5 times the information into their phone or computer as they do to login to their online banking. I can login to my online banking app with about 20 key presses. This app requires more than 40. Passwords are enforced with a complexity that leads to numerous support calls for lost passwords. This would be well and good if the system actually allowed you to access some sort of sensitive data... however the mobile app allows you to punch in and out ONLY with no provision for actually seeing your recorded time. So yes, fort knox security principals that are so onerous your users will HATE you. The app existed in version 3.x before they added an option to save your login name and company id... I have typed my user name and company code hundreds of times during our roll out. This has been addressed now... in version 4. Think about that for a moment. Your company code is a random string your employees will need to remember. The format is X9999999 at least in our case. So yeah, tell your common laborer he must remember C4585209 or something similar to use your time clock... as well as his login name and password.

The software is at best broken. The development team are slightly above high school level. The support is non existent. You will be told they will fix it in the next version. The phone app does NOT work on all phones. The login screen is "cut off" on smaller screens and there is no way to swipe down to see the login button. No workaround exists as you cannot press the off screen button. NO support. The phone app also does not allow an employee to view their recorded hours. This leads to numerous punches as they believe it did work. Server connectivity issues are very common. Be prepared to "fix" timecards for employees every single day. The check stub viewing app, while integrated into the mobil app, requires the use of a completely different login and stupidly complex password. You WILL be getting calls every week when your employees get locked out because they forgot their password or used the punch login for the paystub side. When this happens, you cannot simply reset the password... no you must send them a system generated email and they have to go through the process of choosing a password and secret questions all over again. Again, I can get into my online banking software MUCH easier. If you expect this software to work with mobile employees think again. Unless they have access to an actual computer they will not be able to see their timecard or paystubs. Your employees WILL HATE YOU if you force them to use this. We are limping this pile of garbage software to the end of our construction season and migrating to a new solution over the winter break. We have lost employees because of this software. The software forces the employees mobile device to use "system time" which is good but it does NOT force the use of GPS when punching. An employee can simply turn off location services before he punches and you have no idea if he was sitting in bed or at the job site.

navigating the system is pretty easy.
Did love representative in support.

Do not like waiting on hold for support, and waiting for a call back is a good option, but can be on the phone myself when i get the return call.

Don't like the fact that the system does not have a good scheduling module, how to go outside to purchase scheduling module.

Seems like the I solved platform is getting outdated, and the company is having trouble staying up with the latest technology.

Been having a terrible time with timesaver support and getting PTO set up.

Dont like the fact that are taxes were not paid.

iSolve supports our employees - specifically hourly staff - with managing their time pay and benefits

not user friendly - when you want to change how something is set up - there is no simple way to do it. For example adding or taking away a column in summary view. You have to go someplace else and if it wasn't set up in the first place for you to see that, you now have to email iSolved to have it added. I feel you should be able to add or subtract any columns that you actually see on employee management general screen.

User friendly with full HCM features and continued expansion

UI needs a facelift and the support team takes a prolonged period of time to address issues

iSolved is easy on the eyes, easy for employees to clock in/out, and navigate in the employee self service area. On the back end for employers, there are a lot of options for administrators to run reports.

The benefits enrollment portal is not easy to use for employees. It does not allow an employee to look at the benefit options side by side. It would be nice if it would be able to suggest what plan an employee should enroll in.

Very user friendly and everything in in one place for the administrator. Not constantly having to switch systems and have multiple log ins. We are able to upload our commission and no longer do manual entry.

Report writer can be confusing at times.

Is very much a one stop shop. We do not have to have multiple vendors in order to meet all of the data collection and employee management that is required.

Screens with too many functions. Would rather have more screens to complete than having multi functions on one screen that have to be completed.